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All 47 San Juan hotels

Sheraton Old San Juan Hotel & Casino

4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Ranked #16 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed yesterday
Jason B Detroit, Michigan, United States
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1,179 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Detroit, Michigan, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We decided to stay here so we could fly in a day early for our Carnival Valor cruise. It was a $27 taxi ride from the airport to the hotel. The lobby is small and can get very crowded. Our room was clean and spacious. The rooftop pool was closed the night we arrived due to a tropical storm that... More

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Bloomington, Illinois
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We ended up staying here after our previous hotel turned out to be not what we expected. We booked a Junior Suite over the phone and then took a cab straight here. Check in went smoothly, and we were shown up to our 4th floor room that had a large living room, and an even larger bedroom with balcony. The... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Top Contributor
61 reviews 61 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night before my cruise.m Arrived around noon and was able to check into my room. I was also upgraded to a better room because we are Starwoods members. Hotel is clean and the staff was very friendly.There is a roof top pool, small but has a great view of the harbour. There is restaurant in the... More

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thanks for the compliments and we are glad you got to do so many things in just one day. Historic Old San Juan always has something going on every week. More

Jacksonville, Florida
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife and I went on a cruise out of San Juan and arrived 1 day early to check out Old San Juan. We chose this hotel due to its location to the cruise terminal. Check in was quick and our room was ready on arrival. The room was clean and meet our needs. It is close to the trolly... More

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Glad you enjoyed your visit and hope you also enjoyed your cruise vacation More

Ohio, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a night before our cruise left out of Puerto Rico. The hotel and room were wonderful. Great size, clean and nicely equipped. The Chicago Burger joint had a great burger and the outdoor bar was awesome with great service. With it being nearly right across from the port, its location was perfect. Located in the city's... More

Was this review helpful? Yes 4
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience with us. We are glad you enjoyed your stay although regret Palio Puerto Rican fusion did not meet your expectations. We hope you enjoyed your cruise vacation as well and that we welcome you back soon. More

Belleville
Top Contributor
53 reviews 53 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was on the 9th floor. Walk out balcony and that whole wall of the room was glass. We could look out to the right and see the cruise ships, straight ahead and see the town and up the hill to see Castillo San Cristobol. Excellent staff, clean rooms breakfast buffet and other amenities. Ready to go again.

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest! Thanks for the kind compliments. We are glad you enjoyed your stay and Old San Juan. Hope to see you back soon. More

Washington D.C.
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed her as an arrangement for a destination wedding for friends. The hotel was comfortable however, they were doing construction really close to the first room we checked into, we immediately checked out as my then 3 year old was afraid every time that he heard a drill, it sounded as if it was in our room. The next room... More

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience. Indeed we renovated all guest rooms during 2013 and completed already. We regret the noise inconvenience but glad you enjoyed your visit. More

West Point, Utah
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here after taking a Carnival Cruise. The Hotel was just across the street of the Ships port. Check in was not until 3:00 but we arrived early and was able to pre-check in and leave our luggage in storage. Staff was very friendly and very helpful. We left our luggage and our phone number for them to call when... More

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks for the compliments. Glad you enjoyed the hotel as well as Old San Juan. You seem to have taken advantage of our unique location. More

Tampa, Florida
Top Contributor
90 reviews 90 reviews
31 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a great choice for our last night in San Juan!! We had a romance package and it was indeed a super value!! It is really worth it to splurge for the bay view and or step out balcony the rooms are old but well appointed with lots of amenities. The staff was great and the proximity to all... More

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest! Great to see you still book romance packages. We are glad you enjoyed your visit and the city. It sure is the perfect getaway for foodies and night ambiance. More

Oz
Top Contributor
89 reviews 89 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Situated in the older part of San Juan, the Sheraton is by no means a new hotel. The lobby is small with most of the ground floor real estate taken up by a casino and a coffee shop (good coffee brewed by a very nice young chap, by the way). With trepidation, I took the old elevator up to the... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, thanks for the detailed and eloquent review. We are glad you enjoyed your visit. Indeed Pan American Pier is about a 2 mile distance as opposed to the other piers across the street from us. Most visitors still choose to stay with us because we are the only branded hotel in the historic Old San Juan just steps... More

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Casino Hotel in San Juan #9 Luxury Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
Number of rooms
240

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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