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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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#16 of 46 Hotels in San Juan
1,191 Reviews 3.5 of 5 stars
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,191 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Punta Cana, Dominican Republic
Senior Reviewer
7 reviews 7 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

... And walking distance to nice shops and great bards and restaurants. The staff is friendly and attentive. We stay at this hotel when we land and then take off to the rest of the island! Repeat customer here!

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for the compliments and also for your repeat visits. We are glad you enjoy our otel and unique location in Historic Old San Juan. We look forward to welcoming you back many, many times in the future. More

Moosic, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was 'trailing spouse' on this stay. Sort of off season and thus not crowded. Great views from 4 the floor pool. Nice and clean fitness center. Great view of city from 9th floor. Only 75 cent bus ride to THE Old part and there took FREE tram car around Old San Juan area.

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks you for sharing and your support of Sheraton. Hope you visit Old San Juan again soon More

1 review
4 of 5 stars Reviewed 1 week ago

Its was a great stay. Quiet and secure. Their are diferent shops around the area which was great. The only thing was that the bathrooms were a litter bit dirty when we came in and the bathtub accumulated water. If they give you this room don't take it 920.

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks for your feedback. Your comments have been shared with the respective departments for immediate attention. Glad you enjoyed your visit. More

2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely, clean hotel very convo entry located at the edge of Old San Juan. However, it is adjacent to the Carnival cruise line pier, NOT the Royal Caribbean pier. I chose the hotel pre-RCI cruise only to learn the morning of my cruise, that I needed a taxi to get to the correct pier. Don't get me wrong, it... More

Was this review helpful? Yes 6
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing the cruise tip. Indeed, RCCL & Celebrity embark & debark at Pan American port 1.6 miles away from us. Unfortunately, that port does not have any hotels which you can walk to or from the port. Regardless of which hotel you choose in San Juan, it's likely you will end up visiting Historic Old San... More

Miami Beach, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at mostly SPG hotels when possible and this is one of them. For those of you that don't speak Spanish rest assure the majority in Old San Juan speak English. This hotel is directly across the port therefore perfect location if taking a cruise. We were not taking a cruise and it was a nice location to all... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience with us here and we are glad you enjoyed your stay. We are constantly implementing amenities and improvements based on our customers feedback. That's why we tripled WiFi bandwidth, renovated rooms, added lobby coffee shop, new Bacardi outdoor bar & lounge and have lot's of other great plans just in 2014 alone. Hope... More

Baltimore, Maryland, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff was extremely courteous from the minute I walked in the hotel to check-out. Eric who works at the restaurant was extremely helpful during both of my meetings at the hotel. We sat outside and he was there to help with all our needs. It began to rain and he immediately showed up to open the awning. We were... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, We are very pleased to learn of your compliments during your stay. Our most tangible service product are memories and we are glad you contributed positively to your travel memories. We look forward to welcoming you back. More

Wabash
Contributor
11 reviews 11 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night before our cruise. Hotel was super clean, beds were super comfy, and the employees all very friendly & helpful! Front desk associates were very knowledgeable & nice!! We had 2 rooms & they accommodated us so that we were right by eachother. You can walk outside the hotel door, go to the right & up... More

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest! Glad to learn that you truly enjoyed your stay and Historic Old San Juan district. Indeed, the place to be & be seen in the Caribbean. Did you also know that you can walk 3 blocks to a secluded pristine beach? Hope to welcome you back soon. More

Albrightsville, Pennsylvania
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent service and very friendly. Downside is there is no parking,only valet. Fantastic room service if ordering breakfast. Walking distance to Old San Juan attractions. The front desk was very helpful in recommending restaurants and providing maps to guide you through the Old San Juan.

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for your feedback. Glad you enjoyed your stay with us. We have valet parking but also have self parking rates of $10 from both lot's immediately adjacent to our hotel (Dona Fela & PAseo Portuario). More

Wilmington, Delaware
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of the hotel is ideal for tourists wanting to explore Old San Juan. The hotel was nice and clean. Only complaint was that there was a graduation party going on in main ballroom on the second floor and unfortunately, we were on the third floor right above the room. The music was super loud; with bass. You would... More

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest thank you very much for your kind remarks in spite of the noise inconvenience caused by the prom in-house. Proms are usually held in the ballroom (Puntilla) which has no guest rooms above but unfortunately this was not the case during your stay. More

Mascouche, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

A perfect location If you have planned a cruise ... If you like being close enough to restaurants and historic sites Sheraton Old San Juan is a very good hotel ... Also, when is raining, Casino can do the job :-)

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for the compliments. Luckily, rain is not common in this city. We hope to welcome you back soon. More

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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