My girlfriends and I stayed here for our spring break. We were able to get a great deal getting an advance purchase rate on the Starwood hotels website. The hotel is right across from the cruise port of San Juan but our room was still quiet. There is a casino in the hotel though we did not frequent it. It... More

We stayed one night at this hotel before an early flight the next morning. The staff was friendly, helpful and professional. The hotel ammenities are very good - pool, gym, casino, restaurant and conceirge/front desk staff. The room was a standard chain hotel room, but very comfortable. My only "complaint" was that at night when there are other guests in... More

I booked through Hotwire three months in advance specifically for the location. When we arrived, the desk clerk announced that they were overbooked, too bad, this is how we do it, no apology. We were hustled into a cab and sent to the Sheraton Puerto Rico, a much nicer hotel in a terrible location. While the Sheraton PR was a... More

It's not a Westin, but if you want the best location for Old San Juan and other things like cold a/c, comfortable bed, decent workout facility and pool/hot tub, this place is great. I'm so glad we stayed here and not a resort away from all the restaurants and historic sites. More

Upon our arrival we were graciously met by the front desk staff and although were nearly four hours early, they gladly pre-registered our group of six. The staff was curtious, kind,and willing to check our luggage for us. The consieirge was very helpful in assisting to help us plan a day trip while the hotel housekeeping staff prepared our rooms... More

After spending four spectacular nights at El San Juan in La Isla Verde we wanted to make a change of scenery and head to Old San Juan for the last two days of our trip. From the outside we were pleasantly surprised by the ideal waterfront location and great proximity to all of the shops and restaurants of Old San... More

We checked in about 2:30. There had been some mix up because they were showing that we were to be in a room with a king bed, which wouldn't work as we had our 5 year old son with us. The young lady at the front desk quickly adjusted to have us in a room with 2 double beds. She... More

I was a little hesitant about staying here after reading some of the reviews. We made reservations using priceline for 4 nights. We were on the 6th floor and had a view of the waterfront. The room was pretty decent; spacious,comfy bed, nice bathroom. There were pool towels in our room; which came in handy. The TV remote was a... More

We stay here for weekend getaways. The hotel is in a wonderful location, great walking distance to shops and restaurants, as well as exhibits and local fairs - and of course the Historical areas of Old San Juan. The rooms are clean and well-maintained. We don't visit the casino, so no comment on that, but it looks bright and fun.... More