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Sheraton Old San Juan Hotel & Casino

3.5 of 5
100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
Ranked #15 of 44 hotels in San Juan
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870 reviews from our community

Traveler rating
    181
    340
    231
    68
    50
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Families
142
 
Couples
365
 
Solo
41
 
Business
65
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Tucson, Arizona
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW

We where very pleased with our stay. Check-in was fast, Upgraded to a suite, downside was loud music one night. Bellstaff really kept on eye on the lobby and loved the fact the room key made the elevator move. Casino also kept an eye on who was coming in back door. Room was a little dark but clean. Great home... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 17, 2013

Dear Lizzy from Arizona, Gracias! for the compliments. Glad you enjoyed your stay and Old San Juan. True the city has had many new improvements. However, the best is yet to come. Hope you had a chance to see the new pier boardwalk, Bahia Urbana with outdoor cafe, trapeze school etc... all just steps from us. We hope you also... More

Palm Beach Gardens, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 13, 2013 NEW

Check-in was quick and easy, thanks to a wonderful clerk - Sibelia Castro. Room on the 3rd floor was clean fresh and comfortable but lacked now standard amenities of microwave and refrigerator. The Palio restaurant was our choice for dinner that night but a sign said "closed on Monday". We had breakfast there the next morning and opted for the... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 16, 2013

Dear Sydney from Florida, We appreciate you taking the time to share your experience with us here. We will certainly share your compliments with Sibelia as well as with the Restaurant manager regarding your feedback. Indeed we closed Palio for 4 days because of new carpet and flooring installation. We apologize for the delayed housekeeping service. We do hope to... More

Orange California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 12, 2013 NEW

Great hotel, great room with view of the harbor. Location excellent to see all that Old San Juan has to offer. Walking distance to all important sites and also a free shuttle with two stops close to the hotel. Had breakfast there every morning and it was good! If you want to take your time and explore Old San Juan,... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 16, 2013

Dear Spike from California, Glad to know that you really enjoyed your stay with us as well as Old San Juan. This week they inaugurated Bahia Urbana which is a new Pier / Boardwalk across from us with Music Auditorium, Cafe Bar, the New York school of Trapeze and more. Historic Old San Juan is the place to be &... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2013 NEW via mobile

We stayed here for 3 nights,overall we were happy/satisfied customers . The best location -close to everything: restaurants/cafes,CVS around the corner,trolleys/bus stops ,casino etc. ...one small complaint - you can hear people talking outside the room ( maybe coz we're close to the elevator area)...every single staff we encountered were friendly and ready to help

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 16, 2013

Dear Carobatt, Thank you for the kind remarks regarding your experience here. Look forward to your return soon. More

Rocklin, California
Top Contributor
79 reviews 79 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 11, 2013 NEW

I stayed at this location for both work and for play. I had a two-day event at one of the conference rooms and everything was first class all the way. The room was setup as requested everyday and the catering staff was on time and very professional. The conference rooms are right across the street from the piers so each... More

Was this review helpful? Yes 1
See 8 more reviews by GSmith07 for San Juan
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 16, 2013

Dear Guest from Cali, Thank you very much for your compliments. Glad you enjoyed your stay during business and leisure time. Convenience of never having to take a cab sure makes a difference since it seems you really got around by foot in such a short period. Keep your adventurous spirit and we hope to see you back here soon. More

Toronto, Ontario, Canada
2 reviews
5 of 5 stars Reviewed May 10, 2013

We are on our last day at this hotel and found it clean with the best view of Carnival ships arriving and leaving the dock . It was fun to stand on our balcony and see the passengers disembarking. This view alone was worth staying here. The staff here are friendly and helpful. Loved the clean bedsheets and bedspread. The... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 16, 2013

Dear Ive from Canada, Glad to know you enjoyed your stay with us. Thanks for the recognition of my time and effort to respond to all reviews. We really take everyone's feedback to heart here. Suppliers of food, products, procedures, amenities etc... have been changed just based on our guest feedback. This is the power of the internet which really... More

Brampton, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 9, 2013

We picked this hotel because of it's location coming off a Carnival Cruise ship. The hallways had outdated carpeting and had a musty smell. The elevators were a big pain because you had to insert your room card to go from the 3rd floor and up and 60% of the time it did not work! You have to keep swiping... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 10, 2013

Dear Mannie form Canada, We appreciate you taking the time to share your experience with us. We truly regret the inconveniences incurred during your one night stay. The key on the elevators to access all guest floors is a security measure and we just happened to replace the sensors yesterday, so we expect the keys to work fine on your... More

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Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 8, 2013

the first thing you notice is the location. It doesn't get better, period!. Just around where old san juan starts, facing the harbor with a lovely promenade, next to awesome restaurants, touristy shops and some really neat local meet and greet scene, this place has its location nailed. so that's one star. the hotel as such is pretty average sheraton... More

Was this review helpful? Yes
See 4 more reviews by alina4u for San Juan
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 10, 2013

Dear Alina from Atlanta, We truly appreciate your feedback. Glad you enjoyed your stay and Old San Juan. We will look into the fruit and their display containers to ensure freshness at all times during the breakfast buffet. Thanks for the comments about the Associates and Sophia. They will be shared with the team. Hope to welcome you back soon. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed May 7, 2013 via mobile

If you like rumba, casino and continuous party, this place may fit. I did not like the facilities that are outdated; on the other hand, the service is not first class or something similar but plain and a little bit not interested in passenger needs. Avoidable

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 8, 2013

Dear Jaime, Thank you for sharing your experience. We regret that you experience some noise issues and particularly regret not delivering superior service at all times. We hope you enjoyed your trip and that we have another opportunity at earning your business. More

Oregon
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 7, 2013

You can't beat this location- you can walk to so much. But several of the rooms have a weird smell. It's not mold or our allergies would have acted up. Our friends had a room near the top with an outdoor deck and that was well worth paying a little more.

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review
May 8, 2013

Dear guest from Oregon, Thanks for your taking the time to share your experience. Glad you enjoyed our location. We are sorry about the odor experienced. Your feedback is valuable for us to address this and any other issues which may need special attention. We hope you return soon. More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(70)
  • Great location(32)
  • Very nice(29)
  • Free trolley(15)
  • Parking garage(14)
  • Rooftop pool(13)
  • Rooms are clean(7)
  • Front desk staff(6)
  • Pretty good(4)
  • Chicago Burger(4)

Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Business Center Casino Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotels in San Juan
#10 Family Hotels in San Juan
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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Sheraton Old San Juan Hotel & Casino
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