Check-in was quick and easy, thanks to a wonderful clerk - Sibelia Castro. Room on the 3rd floor was clean fresh and comfortable but lacked now standard amenities of microwave and refrigerator. The Palio restaurant was our choice for dinner that night but a sign said "closed on Monday". We had breakfast there the next morning and opted for the... More

Great hotel, great room with view of the harbor. Location excellent to see all that Old San Juan has to offer. Walking distance to all important sites and also a free shuttle with two stops close to the hotel. Had breakfast there every morning and it was good! If you want to take your time and explore Old San Juan,... More

We stayed here for 3 nights,overall we were happy/satisfied customers . The best location -close to everything: restaurants/cafes,CVS around the corner,trolleys/bus stops ,casino etc. ...one small complaint - you can hear people talking outside the room ( maybe coz we're close to the elevator area)...every single staff we encountered were friendly and ready to help

I stayed at this location for both work and for play. I had a two-day event at one of the conference rooms and everything was first class all the way. The room was setup as requested everyday and the catering staff was on time and very professional. The conference rooms are right across the street from the piers so each... More

We are on our last day at this hotel and found it clean with the best view of Carnival ships arriving and leaving the dock . It was fun to stand on our balcony and see the passengers disembarking. This view alone was worth staying here. The staff here are friendly and helpful. Loved the clean bedsheets and bedspread. The... More

We picked this hotel because of it's location coming off a Carnival Cruise ship. The hallways had outdated carpeting and had a musty smell. The elevators were a big pain because you had to insert your room card to go from the 3rd floor and up and 60% of the time it did not work! You have to keep swiping... More

the first thing you notice is the location. It doesn't get better, period!. Just around where old san juan starts, facing the harbor with a lovely promenade, next to awesome restaurants, touristy shops and some really neat local meet and greet scene, this place has its location nailed. so that's one star. the hotel as such is pretty average sheraton... More

If you like rumba, casino and continuous party, this place may fit. I did not like the facilities that are outdated; on the other hand, the service is not first class or something similar but plain and a little bit not interested in passenger needs. Avoidable

You can't beat this location- you can walk to so much. But several of the rooms have a weird smell. It's not mold or our allergies would have acted up. Our friends had a room near the top with an outdoor deck and that was well worth paying a little more.