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All 47 San Juan hotels

Sheraton Old San Juan Hotel & Casino

4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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65%
Ranked #17 of 47 hotels in San Juan
A recent review
4 of 5 stars reviewed 6 days ago
178georget Kent, Washington
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1,150 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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Kent, Washington
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent a couple of days there, went on a cruise, then came back for another 5 days. We really enjoyed our stay here. First of all the room air con was magnificent! Secondly, the hotel is right across from the Cruise terminal. No taxi, walk it. When you walk out the door you are right downtown, where the action... More

Was this review helpful? Yes 1
North Port, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel is just your average hotel, not even up to other Sheraton Properties. The only thing it has going for it is the location to the cruise port if you are arriving early or staying over. Service was very slow and pool/spa were very small and cold.

Was this review helpful? Yes 2
Princeton, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Location cannot be beat in terms of exploring Old San Juan. Amazing restaurants and shopping on the street just behind the hotel. The hotel itself is pretty good, not spectacular, but a great launching point. The rooftop pool is pretty small, but has a great view.

Was this review helpful? Yes 1
Rochester, New York
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A nice option in OSJ, particularly for SPG members who want a central location on the island and don't want to drop the points needed for SPG's swankier PR locations. It's not brand new, but it wears its age well. Rooms were typical Sheraton, staff was friendly. Did not use room service or housekeeping. The casino is off the main... More

Was this review helpful? Yes 1
Efland, North Carolina, United States
Top Contributor
55 reviews 55 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I went to Puerto Rico a day before our cruise was to leave. The location of the Sheraton was perfect as we could walk our bags down a couple blocks to get on the ship the next day. The bellmen were very helpful and held our luggage after check out so we could explore the city for... More

Was this review helpful? Yes 3
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location (close and easy to walk to everything in old San Juan ), clean/big rooms, beds are old and not super comfortable. A cab ride to the airport will cost about $20 (plus $1 per bag). Xxxxxxxxxxxxxxxzxzxzxxzzzzz

Was this review helpful? Yes 2
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Me and my family came here to spend a couple of days. We love to come to Old San Juan. My time spent in the hotel was so nice. The staff where very nice and helpful with anything we needed. The building was super clean. Elavator works fast, your not waiting forever for one. The beds where to die for... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

As all the reviews say the location is excellent for old san Juan. The hotel is dated for sure, feels old, looks old and has an element of shadiness. It is really in need of a makeover. However, the staff and service was really great. The room was really clean. Also, we are SPG platinum we put in for an... More

Was this review helpful? Yes 1
Tyngsboro, Massachusetts
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

On second day returned home in evening to find door to our room left unlocked, complained to front desk and was told they would look into, 2 day later returned in evening while door was locked this time, upon opening we see a child's shoe lying on floor in room and suitcases open. Found a maid down the hall and... More

Was this review helpful? Yes 8
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We booked an over priced bio bay tour through the concierge and the tour never showed up. We waited outside for 45 minutes. We later found out the the tour was going for $49 per person online and our concierge sold it to us for 95 per person. Of course some of the staff told us that they only work... More

Was this review helpful? Yes 1
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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Casino Hotel in San Juan #8 Luxury Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
Number of rooms
240

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