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All 44 San Juan hotels

Sheraton Old San Juan Hotel & Casino

3.5 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Ranked #15 of 44 hotels in San Juan
A recent review
4 of 5 stars reviewed yesterday
o31an Calgary
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spent two nights here before a cruise. We enjoyed the breakfast buffet, which included fruit, cereals/breads, and standard hot food items. We also at at the restaurant for dinner one evening and enjoyed it. The room itself was a standard room; nothing special. I found that the walls were a bit thin as I got woken up by the guy... More

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New York City, New York
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This Sheraton property is located just across the street from the water and the piers where the cruise ships dock. A short walk will take you to all of the sites in Old San Juan, and there is a good selection of restaurants nearby. With a casino on the ground floor and a Sr. Frog's next door, you don't have... More

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks for your feedback. Glad you enjoyed your visit. More

Waukee, Iowa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

We just spent a week at the Sheraton in old San Juan. We had a junior suite facing the port. This is an older hotel - one of the biggest hotels in old San Juan. The room was wonderful. It had two rooms, the sitting/living room had a small balcony - for standing only - that looked out on the... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience with us here. Glad you enjoyed your stay and historic Old San Juan. We look forward to welcoming you back. More

Denver, Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Similar to a "La Quinta" or Holiday Inn, but Everything I checked in San Juan/Old San Juan, was going for $250 to $300 a night.. (?) unless you want to spend MORE at the Hilton.. or stay in a "Hostel" (bunk-beds w/ common bath & kitchen for $50 :) So AFTER 2 nights in the Hostel.. I promised my wife... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, thank you for your feedback. We regret not meeting your expectations. We offer an ideal location were everything is just steps away so guest hardly have to use taxi service while staying here. More

San Juan, Puerto Rico
2 reviews
5 of 5 stars Reviewed 1 week ago

the staff was great and the food was good nice choice dinner and buffet breakfast music on week end on the patio close to walk to old san juan a very nice pool very quiet room very large over all very nice stay and good price ask for room 5 floor you can see the bay

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, thank you for sharing your compliments with us here. Gald you enjoyed and please don't be a stranger. More

Top Contributor
79 reviews 79 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Location, location, location! This hotel is located right on the waterfront of all the cruise ships visiting Old San Juan. It is also within walking distance to every attraction in the city. There is no need to rent a car in Old San Juan as walking allows you to get up close to old beauty of this 400+ year old... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, thank you for posting your feedback here. We are glad you enjoyed your visit. More

Kingston, Canada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Right beside the piers on the waterfront and a perfect location for exploring the magic of Old San Juan. Many interesting restaurants and shops to visit on the streets up the hill and behind the hotel. Be adventurous and walk through doorways you might not ordinarily think to. There are beautiful courtyards and sites not to be seen by just... More

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks for sharing your experience. Glad you enjoyed your stay and our unique location. More

houston, tx
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Nice casino. In the heart of Old San Juan. You can see the pier from the hotel. Great place to stay for a night or two before you cruise out of San Juan. If you are staying for a week in San Juan I would recommend you stay near Carolina beach instead.

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, We are glad you enjoyed your stay with us. Did you know that the bus terminal across from us can take you to four magnificent beaches within 20min. for just $0.75 (Escambron, Condado, Ocean PArk & Isla Verde beach) and there's a secluded .5 mile stretch of beach just 4 blocks from us across the Senate house (Capitolio) More

Campton, New Hampshire
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived on a Friday afternoon to enjoy a few day in Old San Juan before our cruise. Check in was easy and the staff was friendly. We had a back side balcony and the room was clean. My family and I specifically stayed at this property to tour around the old city before our cruise departure on that Sunday and... More

Was this review helpful? Yes 5
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest thank you for your comments. We are glad you enjoyed oyur visit. Indeed Old San Juan always has a festival like atmosphere all year round. More

New York City, New York
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed there with my husband for three nights when we visited puerto rico . Its in great location, the staff is friendly, we had a great view of the ocean and the cruise ships from our balcony. The hotel needs renovation but good overall.

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest thanks for you comments. Glad you enjoyed your visit. More

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Additional Information about Sheraton Old San Juan Hotel & Casino

Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in San Juan
#11 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Old San Juan Hotel & Casino 3.5*
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. ... more   less 
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