We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Old San Juan Hotel & Casino

Hotel website
Hotel deals
100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Special Offer
4th Night Free
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Old San Juan Hotel & Casino
Professional photos View all
Browse nearby
Sheraton Old San Juan Hotel & Casino
Add Photo Write a Review

1,517 Reviews from our TripAdvisor Community

Traveler rating
    364
    606
    359
    107
    81
See reviews for
305
657
63
109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1517)
  • Mar-May only
    (457)
  • Jun-Aug only
    (344)
  • Sep-Nov only
    (292)
  • Dec-Feb only
    (424)
All months
Richmond, Virginia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place is located at the port. We were there to take a cruise. The staff was great! Walking distance to most everything we wanted to see! We will do this again! The casino was nice and the rooftop pool was amazing!

Was this review helpful? Yes
San Juan, Puerto Rico
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We checked in on a Saturday, The check in process was smooth and we got a free upgrade. The room had a great view of the harbor. The accomodations were very good, well maintained and very clean. Night time activity is plentiful there is a casino on premises and the surrounidng area is plentiful in restaurants and nightlife. The hotel... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My family and I JUST concluded are post-cruise stay (we literally just arrived to the airport) and I must say that the service we received during our stay was absolutely excellent. The staff was beyond helpful and accommodating and were very knowledgeable about things to do in the area. I found all the staff I came in contact with to... More 

Was this review helpful? Yes
Murrieta, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed one night before a Royal Caribbean cruise. The hotel is convenient to the departure terminal but not within walking distance. At least not with luggage! The hotel was pricey but our room was comfortable and the view was gorgeous. A Juliet balcony overlooking the harbor? Yes, please! We had a junior suite so the teenager could have a... More 

Was this review helpful? Yes
Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is in the perfect location for walking to the Carnival cruise port and attractions in San Juan. The hotel was very busy and the elevators were small and slow. The pool is indoors with an open roof and small. The front desk staff were courteous. The room was ok, nothing spectacular however it was clean.

Was this review helpful? Yes
NYC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed one night before our cruise. My only complaint is that we only stayed one night. As soon as we departed the cab, the bell captain was there to get our luggage. Check in was quick as well. We had a one bedroom that faced the harbor. It was nice and spacious. There is a roof pool that has... More 

Was this review helpful? Yes
Manhattan Beach, California
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Arrived the evening on 7/13 & was quickly registered. The room was nice with a city view, the bell captain arrived quickly & we left for dinner. The view from the rooftop pool is outstanding. We wanted an adjoining room but the hotel was full due to the cruise leaving the next evening. Walked around after dinner, back to the... More 

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Positive: The hotel staff was pleasant on arrival and set me up for all the SPG amenities. Rooms were clean and easy to work with. Negative: Internet was incredibly slow and there were no faster options available. Bath accessories, such as shampoo, were not refilled even when there was only a tiny bit left. Regarding car rental from Hertz: I... More 

Was this review helpful? Yes 2
Schwenksville, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Has a great location, the rooms are pretty clean, Close to all attractions in Old San Juan, off-season great value. It could be rather noisy depending on your room. Adjoining room not recommended due to noise level. After complaining got moved to a Junior suite for a better sleep, staff was pretty attentive.

Was this review helpful? Yes 3
Kansas City, Missouri
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family and I had the best experience at the hotel. The staff greets you when you walk in, the rooms are nice, the air conditioning works great, and its location is absolutely perfect. The view from the rooftop pool is absolutely stunning! The only issue I had was that they gave us a handicapped room and we aren't a... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

970 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (573)
Viewed
Hotel & grounds (131)
Viewed
Bathroom (35)
Viewed
Room/suite (153)
Viewed
Pool/beach area (42)
Viewed
Dining (19)
Viewed
View from room (64)
Viewed
Family/play areas (3)
Viewed
Business center/function rooms (1)
Viewed
0:48
Videos (1)
Viewed
Other (124)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (315)
Viewed
Amenities (1)
Viewed
Deluxe King Room (67)
Viewed
Junior Suite (82)
Viewed
Pool (10)
Viewed
Restaurants and Bars (32)
Viewed
The Hotel (62)
Viewed
Traditional King Room (61)

Management photos: Courtesy of the property manager

Viewed
All management photos (82)
Viewed
Dining (4)
Viewed
Pool/beach area (6)
Viewed
Business center/function rooms (10)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (26)
Viewed
Other (19)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay