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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,327 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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clare
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Hotel location is the greatest for Old San Juan. Reservation clerk booked us for 2 instead of 4 and they tried to charge us more money upon check in but hotel quickly corrected the problem. Pool was closed the day we got there and we weren't happy that they didn't let us know but hotel quickly gave us a credit... More 

Was this review helpful? Yes 1
Glastonbury, Connecticut
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our fourth stay at the Sheraton. We love Old San Juan and, as a former residents of the island, whenever we visit our relatives in the West Coast, we just have to spend at least one night there before returning home. Cannot understand complaints of poor service and rude staff. We've always been treated politely and respectfully. We... More 

Was this review helpful? Yes 2
Philadelphia, PA
Top Contributor
61 reviews 61 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Spent two nights here for work. Great location, in old San Juan, thus easy to walk to everything. Right across street from cruise ship docks. Hotel is clean and room are nice, not totally updated, but still nice. Went to the breakfast twice. The buffet was a bit disappointing. It was $20 and not much more than what you get... More 

Was this review helpful? Yes 2
New Orleans, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked this hotel for one night after taking a Carnival cruise. Carried our own luggage off the ship, walked accross the street to the Sheraton, and checked in, left our luggage and was on the streets of Old San Juan by 8:15am. We had a little snafu with our prepaid reservations as we were told our credit card had been... More 

Was this review helpful? Yes 2
Chicago, Illinois, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is very old and located in the old san juan area. Granted , I did not have any service issues, the hotel itself is very dated. Traffic near old san juan area can be crazy. On Several occasions the local cabs would not drive us back to the hotel due to the crazy traffic around this hotel. If... More 

Was this review helpful? Yes 3
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

this hotel is in a good location if your heading off on a cruise as its right by the port. It's also a few mins walk into the centre of old San Juan. Airport is only 15 min taxi ride. (Approx 20 dollars taxi ride) Rooms are a good size and are clean. There is a pool on the roof... More 

Was this review helpful? Yes 1
Delray Beach, Florida
Top Contributor
204 reviews 204 reviews
89 hotel reviews
124 helpful votes 124 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm appalled at how terrible the service at this hotel is. Not only are they not accomodating, they arent even polite about it. A stay booked for two nights we reduced to one based on the pool being closed for renovations (would have been nice to know ahead of time), the constant banging from the construction (aaaaaaallllll day long) and... More 

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Phila PA
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed for a week over New Years 2015, with another couple, all SPG members. (that should not matter) We have been to Puerto Rico before, as a launching port for cruises, but never stayed. First of all the entrance is on the side of the building and there is NO signage saying this! The valet service is the worst... More 

Was this review helpful? Yes 6
New York City, New York
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

As my daughter, husband and I arrived we were greeted nicely by the concierge staff with a smile and respect. Once we entered into the hotel guest entrance it was a whole new set of staff some were nice but one particular staff was so rude when asked questions even waving her hand at another staffs face showing no respect.... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I came here alone on January 5th for my 30th birthday and had the best time! I was upgraded to a room with a small balcony that over looked the cruise ships coming in. It was such a beautiful view. The room was very clean, but the bed wasn't as comfortable as I had hoped. I still slept very well,... More 

Was this review helpful? Yes 1
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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan

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