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Sheraton Old San Juan Hotel & Casino

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100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,419 reviews from our community

Traveler rating
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    102
    78
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salina, Kansas
Top Contributor
55 reviews 55 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After a little bit of rocky beginning, I can say that we loved, loved, loved the Sheraton Old San Juan. We arrived at 2:45 p.m. to stay for two nights before our cruise departed. Our room that was supposed to be ready at 3:00 was still not ready at 5:00. Because of the timing of our flights to San Juan,... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

best part was the location as we were close to all the shops and restaurants. The hotel staff was friendly. Small overall but decent the pictures make it seem alot bigger. Overall had a good vacation no problems at all.

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Encino, CA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were so glad to be able to walk to the fort, shopping and great restaurants. Also, we just crossed the street to Pier 2 and took ferry to Bacardi Rum Factory. Our room was clean and comfortable . Check in was a breeze and the concierge gave us good maps directions and walking tours. The breakfast buffet was great.... More 

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Havre de Grace, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I don't understand the mixed reviews for this hotel. I recently stayed 4/3 and 4/4 before a cruise and had a great stay. Our room was clean, quiet and the bed was very comfy! The staff was friendly and attentive. Carmelo at the Chicago Burger Company was super nice and was wealth of information giving us all tips about Old... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for sharing your compliments here. We are glad that you enjoyed your stay and will be sure to pass along to Carmelo your comments as well. We hope to see you again very soon. Sincerely, More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We flew into San Juan on Saturday for a Carnival Cruise departing on Sunday. Our desire was to enjoy a walk around old San Juan on Saturday afternoon and on Sunday prior to ship departure while being close to the ship terminal. Sheraton Old San Juan fit the bill perfectly in all regards. The front desk staff were great and... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guests, Thanks for sharing your experience with us here. We are glad you enjoyed your visit and hope you also enjoyed your cruise vacation. More 

San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Pros: Location, that's it. Great location if you plan to explore Old San Juan. Cons: Hotel needs a deep cleaning. The rooms, elevators, and all the common areas are screaming for some Mr. Clean. The casino has a very strange vide. Security personnel at every corner, is there a problem? Concierge team needs training. The food is just average. The... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

San Diego, California
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you are taking a cruise and want to stay the night before. This hotel is very well located to the old San Juan night life. It is about a 1 minute walk to get to many restaurants. You can walk to the fort in about 10 minutes which is about the farthest walk you would need to make in... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Indeed we are literally, "Steps from Everything". We hope to see you again very soon. Sincerely, More 

Augusta, Georgia
Contributor
16 reviews 16 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel is beautiful, and the staff is very helpful. I loved the infinity pool on the 4th floor. The casino is located on the 1st floor away from the guest rooms which I liked, since I'm not a user of those facilities. Our room was very clean and quite large, maybe because it was the handicapped room.

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Spring Hill, Florida
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Good accommodations and great location. Taking 7 day carnival cruise on ship liberty. Stayed 2 nights prior to cruise and enjoyed the stay. Good service. Had a Mistake on bill which they Settled quickly. Staff was helpful And friendly. Would recommend

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Hope you also enjoyed your cruise. Sincerely, More 

Thompsons Station, TN
Top Contributor
185 reviews 185 reviews
33 hotel reviews
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We stayed here one night that we booked on the Sheraton web site using a package that offered a late check out and some other amenities. When we checked in they wouldn't acknowledge that we booked that package. Gladys and her staff were extremely arrogant and confrontational and said that we messed up. I even showed one of her staff... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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