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All 47 San Juan hotels

Sheraton Old San Juan Hotel & Casino

4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Ranked #17 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed 3 days ago
Sean A West Point, Utah
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1,172 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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West Point, Utah
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here after taking a Carnival Cruise. The Hotel was just across the street of the Ships port. Check in was not until 3:00 but we arrived early and was able to pre-check in and leave our luggage in storage. Staff was very friendly and very helpful. We left our luggage and our phone number for them to call when... More

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Tampa, Florida
Top Contributor
90 reviews 90 reviews
31 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a great choice for our last night in San Juan!! We had a romance package and it was indeed a super value!! It is really worth it to splurge for the bay view and or step out balcony the rooms are old but well appointed with lots of amenities. The staff was great and the proximity to all... More

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Oz
Top Contributor
87 reviews 87 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Situated in the older part of San Juan, the Sheraton is by no means a new hotel. The lobby is small with most of the ground floor real estate taken up by a casino and a coffee shop (good coffee brewed by a very nice young chap, by the way). With trepidation, I took the old elevator up to the... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, thanks for the detailed and eloquent review. We are glad you enjoyed your visit. Indeed Pan American Pier is about a 2 mile distance as opposed to the other piers across the street from us. Most visitors still choose to stay with us because we are the only branded hotel in the historic Old San Juan just steps... More

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to many restaurants and cafés walking distance. The trolly will take you throughout old San Juan for free. Clean hotel and nice view from our balcony. Not all rooms have balconies, only 8th floor and up. The casino serves free little sandwiches and coffee at night. Just stayed for two nights before going to another part of the island.... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks for sharing your experience with us. Glad you enjoyed and hope you also enjoyed your visit at all points visited in Puerto Rico. More

Palm Harbor, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our travel agent recommended this hotel before we went on our cruise......a perfect spot being a close walking distance to everything in Old San Juan. Cruise port within walking distance which saved on an additional cab ride. Safe location as well! We suggest arriving a day or two before the cruise so that you can enjoy the beautiful area; many... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, We are glad you enjoyed your stay with us and also our NEW addition - Coffea Coffee shop. Indeed, Old San Juan is the place to be and be seen. Your travel agent is very wise. Hope you also enjoyed your cruise vacation. More

Cold Spring, New York
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ideally situated for spending a day or two on the island of Puerto Rico before going on a cruise from the port. The roof-top pool is small and can be crowded at times. There are plenty of restaurants in the area for dining. The water taxi is nearby, especially if wanting to visit the Bacardi Rum Factory.... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you very much for sharing your experience and for your repeat visits. We are glad you enjoy visiting Old San Juan. We look forward to welcoming you back More

San Diego, California
1 review
5 of 5 stars Reviewed 1 week ago

I planned a trip for my sister's honeymoon with her husband. As her older brother, I wanted to create something great for them. The staff, especially Edgar R. Negron, made the experience an once in the lifetime experience. They worked with me to make sure my sister and her new husband enjoyed themselves. They welcomed them and treated them like... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, We love knowing that we have positively contributed towards your sisters lifetime memories. This is the travel industry most tangible asset - memories of a lifetime. At the end of our journeys we seldom remember many of the material things we had in our life's, but nobody ever forgets the experience while travelling. You are an awesome brother... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent location with no need to have a rental car. Everything within walking distance. Bed was very comfortable and room was clean. Old San Juan has a free trolley that you can pick up just one block over and get to all over the city. Miss it already! !!!

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Glad you took advantage of our unique location in Historic Old San Juan. Hope to see you back here soon to discover all of the more than 200 Restaurants, pubs & shops just steps away. More

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

going on cruise leaving from san juan I picked the san juan sharaton to stay for 2 days before I took the cruise. the hotel is in a great area very close to cruise lines. the staff was very helpful and room was great with a view of the sea . very close to all the sight seeing things in... More

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for your compliments and we hope you also enjoyed your cruise. More

New Jersey
Top Contributor
82 reviews 82 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel in a prime location. The rooms appeared recently renovated but not the bathrooms. Perhaps they just didn't get to them yet. The staff was polite and accommodating. Perfect for a pre- or post-cruise stay. Not far from the cruise port.

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for your review and we are glad you enjoyed your stay with us. More

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Casino Hotel in San Juan #9 Luxury Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
Number of rooms
240

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton Old San Juan Hotel & Casino and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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