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Sheraton Old San Juan Hotel & Casino

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100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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1 room 1 guest
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Sheraton Old San Juan Hotel & Casino
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1,580 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rotorua, New Zealand
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is good - love Chicago Burger on the ground floor. Rooms are so dark. Slightly odd shaped hotel; felt like we were going round in circles to get to our room. Elevators are really old and slow to get to your floor. Would recommend, but wouldn't rate the actual standard of hotel as 4*... Maybe 3*

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Jacobus, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You are greeted warmly as you enter the lobby. They make you feel right at home right away. The check in was quick and friendly as well. The room was very clean with views of the cruise pier. There is a pool on the roof. It was small but very clean. It was in the 90's so it was a... More 

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Fort Myers
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel itself is very nice - the only problem that we had with our room was that it was directly across from the elevators which made it quite loud at times. Some people (seems without regards to others) walk up and down the halls talking loudly, singing or whistling at all times of day - including 3am. This has nothing... More 

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Huntington, New York
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

12 years ago, my wife and I spent 3 nights here, where I proposed. After failing to get there on a few cruise stops, we finally made an effort to revisit this special spot. A cab dropped us off out front and we walked into the lobby discussing breakfast options and reminiscing about that special weekend. We decided to first... More 

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Travelers are raving about these San Juan hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is a very nice hotel. Close to everything in Old San Juan. At night there were street vendor close by, a carriage ride, lots of neat things to do. If you cruise with Carnival, the ship docks just across the street form the hotel!! Definitely worth staying here!! Our room had a view of the cruise ship in port.... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 6 days ago NEW

Nice hotel if you're only planning on staying for one night. I stayed here for a week and received bad service the minute i arrived. The valet workers are rude and unwelcoming! When i arrived i was told we only had one room with one bed for 4 people!!! We waited about 2 hours to get our rooms when i... More 

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Prosper, Texas
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our one night stay here was very nice. Expect to spend north of 200 Benjamins per night. Casino on 1st floor. Easy walk to Old San Juan shopping and restaurants. 10 minute cab ride to Royal Caribbean Cruise line pier.

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Orlando, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, lots of nearby shops and restaurants to visit...beautiful views... friendly & helpful staff... nice rooms. Loved the casino, just an overall beautiful hotel..! Definitely visit Chicago restaurant for lunch.Everything was great

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Brooklyn, New York
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

This hotel was great ,location wise it's perfect .The staff was helpful rooms was clean and well kept. The neighborhood was safe with restaurant within walking distance. My family had a blast here we went to 8 restaurant , shopped and enjoyed the 5 days we were here.

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Wayne, NJ
Level Contributor
8 reviews
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights after our cruise. The rooms were large and the king size bed was heavenly. We had a partial view of the cruise ships at port. The room was clean and comfortable. Everyone from guest relations to bell men to maid service and wait staff at the restaurants were all very friendly and welcoming. The location made... More 

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Hotel Review Summarization

What travelers say

  • Cruise ship(20)
  • Great location(14)
  • Very nice(13)
  • Free trolley(4)
  • Rooftop pool(3)
  • Rooms are clean(3)
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