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Sheraton Old San Juan Hotel & Casino

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100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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4th Night Free
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1 room 1 guest
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Sheraton Old San Juan Hotel & Casino
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1,584 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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california
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Hotel is convenient to CCL cruise port directly across the street , taxi ride from airport $20 , CVS store just down the block ( water , soda , snacks , wine etc ) took the free trolley around Old San Juan and to the forts . We were on a floor facing the parking garage . The room was... More 

Was this review helpful? Yes
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was fantastic and affordable, over looked the harbour and we could watch cruise ships coming and going. It was fabulous. Pool was clean and had plenty of space for the amount of people there. Room service was very fast and the BBQ Pork Pinchos were to die for. Check in and check out was efficient but the lady... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for the compliments. We are glad that you enjoyed your stay with us and that we were part of your great engagement memories. Hopefully, we get to welcome you both to many anniversary celebrations ahead. More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

-Stayed here for 4 days m-th -Staff answered all question-polite and professional -no fridge, you can rent for $10+tax a day -bus is close by. It takes you through pr for 75¢ -1 roof top pool, small but doable when no one is around. -room had window, ac, hot water, blow dryer, traditional or standard rm has king bed -dont... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience with us here. We are glad you were very pleased with your stay. Seems you really took advantage of our unique location and convenient transportation options. We do regret not meeting your expectations with our breakfast buffet option although we also offer breakfast a la carte menu. Old San Juan historic district does... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Hotel it seems to be old but in average conditions, the buffet in the restaurant is ok, the staff is always friendly, it is in a walking distance to the Old San Juan, also you can walk to take the tour to the Bacardi Plant, I will stay again if I am going to take a cruise again, if... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for your feedback. We have many significant upgrades planned this year which are very exciting and mostly based on the feedback of our guests. We appreciate your business and hope to have you back soon. More 

Rotorua, New Zealand
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is good - love Chicago Burger on the ground floor. Rooms are so dark. Slightly odd shaped hotel; felt like we were going round in circles to get to our room. Elevators are really old and slow to get to your floor. Would recommend, but wouldn't rate the actual standard of hotel as 4*... Maybe 3*

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience. Glad you enjoyed our famous Chicago Burger restaurant & pub. Indeed, our building has a triangular shape as it was necessary for us to enjoy our unique location in the heart of Historic Old San Juan. More 

Jacobus, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

You are greeted warmly as you enter the lobby. They make you feel right at home right away. The check in was quick and friendly as well. The room was very clean with views of the cruise pier. There is a pool on the roof. It was small but very clean. It was in the 90's so it was a... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for the great compliments about your recent stay with us. Glad you enjoyed and we look forward to welcome you back in the near future. More 

Fort Myers
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel itself is very nice - the only problem that we had with our room was that it was directly across from the elevators which made it quite loud at times. Some people (seems without regards to others) walk up and down the halls talking loudly, singing or whistling at all times of day - including 3am. This has nothing... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thanks for all the great compliments about your stay; especially about all our Associates you made your experience special. Glad you all enjoyed your vacation and your husbands birthday. Yes, we should have NEW ownership as of Sept. 2015 and with it many, many exciting improvements ahead. More 

Huntington, New York
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago

12 years ago, my wife and I spent 3 nights here, where I proposed. After failing to get there on a few cruise stops, we finally made an effort to revisit this special spot. A cab dropped us off out front and we walked into the lobby discussing breakfast options and reminiscing about that special weekend. We decided to first... More 

Was this review helpful? Yes 1

Travelers are raving about these San Juan hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a very nice hotel. Close to everything in Old San Juan. At night there were street vendor close by, a carriage ride, lots of neat things to do. If you cruise with Carnival, the ship docks just across the street form the hotel!! Definitely worth staying here!! Our room had a view of the cruise ship in port.... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thanks for the great comments. We are certainly glad you enjoyed your stay and hope that you also enjoyed your cruise vacation. More 

1 review
2 of 5 stars Reviewed 1 week ago

Nice hotel if you're only planning on staying for one night. I stayed here for a week and received bad service the minute i arrived. The valet workers are rude and unwelcoming! When i arrived i was told we only had one room with one bed for 4 people!!! We waited about 2 hours to get our rooms when i... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, We sincerely apologize for the inconvenience experienced regarding your room assignment and welcome during arrival. Your feedback is very important to us and will be shared accordingly. More 

Hotel Review Summarization

What travelers say

  • Cruise ship(20)
  • Great location(14)
  • Very nice(13)
  • Free trolley(4)
  • Rooftop pool(3)
  • Rooms are clean(3)
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