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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,363 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mount Pleasant, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars NEW

Checked into this pricey hotel for one night. Room #400 was very dingy and did not have a fridge. It is located right by the noisy elevator. The view was of another room and towels were not even efficient for two. Casino was great as well as service staff. Check in process was unorganized. If your room is not ready... More 

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Knoxville, Tennessee, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is in a great location. Walking distance to everything in Old San Juan. The cruise ships dock out front, so lots of activity. So amazing to watch those huge ships dock and pull out of port. Staff is accommodating and food is great.

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Sarnia, Canada
Top Contributor
56 reviews 56 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We used our Airmiles to book 3 nights here. Booked a bay view room and although nice, gives you a very limited view of the bay. If you are expecting a full view, being able to see the cruise ships you will be disappointed. The suites are the ones to offer those views. The rooms are big, clean and the... More 

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Chippewa Falls, Wisconsin
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a week with my wife. The rooms are standard, no microwave or fridge though. Very clean, the staff is friendly and the concierge was extremely helpful. There is a small rooftop pool and hot tub and small but well equipped workout room. It's right in the heart of old san juan with lots of people and things... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 6 days ago NEW

An average hotel stay. Cleaning service is slow and not much of a casino here. The burger restaurant that is attached is very good enjoyed the meal, again service was slow. The hotel is surrounded by lots of history and shopping.

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, More 

Cambridge, Massachusetts
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in San Juan for work in November- such a good time to visit. Staying in Old San Juan is lovely, as there are gorgeous things to learn and see in walking distance, though it's extremely touristy (and therefore, you have to know that you'll be surrounded by tourists and it'll be very overpriced bland food - but you... More 

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Newton, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

While big hotels with casinos are not normally my thing, the Sheraton Old San Juan provided a great landing place for my family on our first night/day in Puerto Rico. It's a quick drive from the airport, and the reasonably priced valet parking is a bonus when you realize the streets of Old San Juan were laid out well before... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope you also enjoyed your cruise and we get to see you again very soon. Sincerely, More 

Santa Fe, New Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel from February 13 to 20, 2015. We got a Bay View Room, which overlooked the cruise ships coming in daily. All the historical sites, as well as restaurants and drugstores are all within walking distance. The hotel staff was helpful and friendly. Maid service was excellent. Our king-sized bed was comfortable. I... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! Indeed we enjoy a unique location in the heart of Historic Old San Juan. no need to get on any cabs once you are here. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

New York
2 reviews
5 of 5 stars Reviewed 1 week ago

We come to San Juan for a 5 days vacation. This hotel located at the old San Juan which just in front of the pier. The whole area all tourists, many restaurants, bars and clubs near by. And walking distance to all the major sightseeing-sites. The room was nice and clean, staffs are lovely. however, their housekeeping forgot to provide... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay as well as the Magic of Old San Juan, the Caribbean's most visited city and hope to see you again very soon. Sincerely, More 

St. Petersburg, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked this hotel because it is very well situated in old San Juan. My opinion has not changed for it's ideal location but it's in bad shape. The room we had the matress was totally finished. I had to put pillows on the edge of the matress so as to not roll of the bed. The cleaning of my... More 

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan

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