There is alot of construction ,lots of hammering other noises all day.Restaurant closes early and moves outdoor seating at early times. Th rates should be reduced during that construction phase. more

The stay was 2 days pre cruise on the Carnival Victory. We went on this cruise in 2007 and stayed at the Condado Plaza and paid a lot more for our room and we felt the Sheraton was much better and in a better location for pre cruise. We paid $155.00/night before taxes and we booked direct with the hotel... more

We stayed at the Sheraton San Juan before our Carnival cruise. We had a room overlooking the water where our ship was docked right outside the door. This hotel has a great location for cruise travelers as you do not need a car. Walk to shopping and El Morrow. Free wifi and pc/printer. more

My wife and I visited Old San Juan prior to a cruise in September 2009. We chose to stay in the Sheraton Old San Juan due to its close proximity to the cruise ship port and the attractions in Old San Juan. You can literally walk across the street to board the ship. Also all of the attractions in Old... more

The female front desk attendants and female front desk supervisors were all sharp toned and unpleasant at all times during my stay. I reserved a room with a view of the harbor and was told at check in my room had a harbor view. I went to the room, opened the window shades and saw a parking garage in every... more

I was born and raised in San Juan, PR. 40 years ago I left the city to go to college in the western part of the island (3 hours trip) and stayed there. My last trip to old San Juan was 10 years ago. I took a weekend break and reserved at Sheraton Old San Juan. Boy that was the... more

This hotel is very convenient if you visiting San Juan for a night or two. It's located in old San Juan near several cruise ship piers. We stayed for two nights so we could tour Old San Juan. The hotel itself is very comfortable (4 or 5 star quality). The room we had didn't have much of a view but... more

We chose this hotel because of the location & it was at a good rate. Our previous experience in Puerto Rico was not so good, so I was a little aprehensive. Everything worked out great. The room was clean & comfortable....a little small, & a small window, but we didn't care about that. Everything about the trip was wonderful. In... more

My wife and I stayed here wih friends for 2 nights after our 2 week cruise. The lobby was jammed on check in with 4 cruise ships in port, but we were in our rooms in about 30 minutes. Much to ur delight, our room was on the 9th floor right beside the gym and pool entrance, what covenience. The... more