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Sheraton Old San Juan Hotel & Casino

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100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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4th Night Free
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,559 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fajardo, Puerto Rico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was my birthday weekend!. Upon my arrival the bellmen were smiling and welcoming everyone. I checked in on Friday, very fast and friendly FD agents. Room was very spacious and all amenities were in the room ready for us. Casino staff EXCELLENT ( Cesar, LUIS NIEVES, Amilcar, Ivan, Ralph, Nestor, Ismael Edgar), I don't play tables but the Dealers... More 

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St. John
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Repeat visit to this hotel and casino, and the price and location make up for the aging deficiencies of the hotel... It's pretty basic, the rooms are showing the strain and age, the accommodations are basic, but again: friendly and very efficient, courteous service, low price and close to many amazing restaurants and scenes.

Was this review helpful? Yes 1
London
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location is excellent for exploring the old town, but proximity to the cruise terminal can be bothersome. Whenever a cruise ship leaves port, it blasts its horn several times. On 2 occasions this happened close to 11pm, and was deafening if sat outside on the terrace. The building is clearly very old, which in some ways adds a unique... More 

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Isabela, Puerto Rico
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A good hotel, perhaps the best one to stay in Old San Juan. Located by the bay & the heart of OSJ. The staff are very friendly. In check-in, they give us a bag of cookies. The room was small but cozy. Clean room & bathroom. The room had a good view of the bay, ocean, and Cruise ships. Has... More 

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Honolulu, Hawaii
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The location was excellent, right in the colonial city and within walking distance of most of its attractions. The lobby might be tricky to find the first time, as the main façade and waterfront entry leads to the casino and eatery. Enter through the left. You can easily stay here for 2-3, even 4 days and not need to venture... More 

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Boston, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Loved the location of the hotel. You walk out side and everything is within walking distance. The area is very clean and safe to walk around. I was boarding a cruise and was there for 2 nights, but would totally go back !

Was this review helpful? Yes 1
Adkins, Texas
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great location for pre and post cruise stays. It is actually walking distance to the cruise ship. You can catch a trolley about a half a block away and get a nice tour of Old San Juan. There are many good restaurants within walking distance too! Our room was very nice and clean. Our room was on the busy street... More 

Was this review helpful? Yes 2
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hubby and I spent a night, then our kids joined us. We had a wonderful time, kids wanted to stay forever! Service was excellent, room was incredible, neat, comfortable. Had fun at the casino, again the service was superior. Valet parking is too expensive.

Was this review helpful? Yes 1
Massillon, Ohio
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great place to stay if you're sailing out of and into this port. If you're sailing on RCCL, it doesn't start or end here but Carnival does. This is a beautiful hotel and convenient to EVERYTHING! Casino is located downstairs and swimming pool on the roof. Perfect place to watch ships come and go and beautiful at... More 

Was this review helpful? Yes 2
On Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed relaxing by the pool. Met fellow tourists from Canada. The morning coffee was delicious. We love staying at the Sheraton. It is just across the street from the cruise port so is very convenient. There are many street vendors that sell all our knock off purses. Bring $$$.

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank for the compliments and for the readers shopping advise. Indeed Historic Old San Juan has everything you need all within 10 blocks. More 

Hotel Review Summarization

What travelers say

  • Cruise ship(20)
  • Great location(14)
  • Very nice(13)
  • Free trolley(4)
  • Rooftop pool(3)
  • Rooms are clean(3)
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