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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 of 5 stars Reviewed yesterday NEW

This Sheraton, generally, is typical of most of Sheraton hotels in which we have stayed. That is, Sheraton offers good hotel rooms but not the very best. But, we knew that going in. However, it is not for this reason that we would not stay here again. We stayed at this hotel for two nights, two and a half weeks... More 

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Norman, Oklahoma, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

I had to concel trip to San Juan because of medical emergency but the htoel refused to refund even with three weeks notice. I called Sheraton customer services and they confirmed this is the policy. I could have held a room with my card and it would have been refunded, so in effect, I was penalized for paying them in... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was at the Sheraton last night and I must say that whoever was in charge of the Christmas decorations in the lobby did a great job! All the Christmas trees are stunning and the play of colors beautiful. It was a heart warming experience, a spectacular holiday welcome!

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El Paso, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is located in the heart of Old San Juan, in front of the Pier where the amazing cruise ships depart, if you are traveling in a ship or just there in Puerto Rico for a trip make sure you stay here, you will love this place, and the employees are amazing.. I Loved it!!!!

Was this review helpful? Yes 1
Folsom, California
Contributor
20 reviews 20 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in a corner suite overlooking the bay and it was very nice. The hotel was clean and the service was excellent. The bellmen were on the spot and the concierge was very helpful with good restaurant choices and directions. The location is right across the street from where the cruise ships dock. If you are doing a Carnival... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the room accommodations and hope that you also enjoyed your cruise vacation and get to see you again very soon. Sincerely, More 

Oceanside, New York
Top Contributor
125 reviews 125 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel has a good location across from the Cruise Port,but is dated and needs upgrading. The rooms and bathroom were a worn and shabby. The roof top pool is very small and crowded. We were charged for valet parking even though we came by Taxi. They charge a resort fee even though they have only a small roof top... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our Hotel fees are very competitive in the... More 

Jackson, Wisconsin
Top Contributor
59 reviews 59 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

It was our first trip to San Juan. We stayed at this hotel for 1 night prior to getting on a Royal Caribbean cruise. The hotel is NOT near the Royal Caribbean dock but it IS near the Carnival dock. There are 2 cruise docks in Old San Juan. No matter - it was a quick taxi ride to the... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Congrats to your father in law on the Casino prize won. Glad you enjoyed our location and took advantage of what Old San juan has to offer, including many foodie experiences from morning til dawn. We hope to welcome you back to our hotel very soon! Sincerely, More 

Redondo Beach, California
Contributor
19 reviews 19 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

If you want to spend the day touring old town, the cemetery, the two forts this hotel is conveniently located for all that. There is a trolly that is free that has several stops around the town or you can walk. The hotel is clean, but dated. From what I can tell, all the hotels are dated here for some... More 

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We regret not informing you of your breakfast and do value your business. We hope to welcome you back to our hotel very soon! Sincerely, More 

Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and i stayed there on Dec.06,14. Very good location with accesibility at walking distance to shopping and restaurants. Staff was courteous. Our room was of decent size and clean. complaint we have was the mattress condition..... squeaking coils and sinking in mattress . Lobby is too small..... very crowded when there are more than 8 people there with... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was not only a nice place to stay but was in a perfect location when cruising from San Juan. The staff was very friendly and helpful. Enjoyed my time at this hotel, when I come back to Puerto Rico this is the first place I will check for availability. The restaurant attached to the hotel called Chicago Co.... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan

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