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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,222 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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California
Top Contributor
111 reviews 111 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for a few nights before a cruise. The location is perfect for walking around Old San Juan and it's many restaurants. We were upgraded to a Jr. Suite due to our SPG membership; having the extra room was great! The rooftop pool is very small, but you can have a great view of the port and city... More

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More

Uniontown
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel prior to embarking on the Jewel of the Seas in October 2014. This hotel was a great choice since the location was great and the beds were VERY comfy! The place was very clean and had a nice rooftop pool. The casino was not much to talk about. THe workers there were not very friendly... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience. Glad you enjoyed your stay with us and hope to welcome you back soon. More

TX
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Sheraton Old San Juan is perfect for pre and post cruise. The adjoining family rooms were such fun as we met our family and grandchildren in San Juan. Very clean and comfortable with a mini view in the AM of the disney Magic. Excellent breakfast selections. Very pleasant check in and check out hotel employees. Cranky elevators on day... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Also, hope you all enjoyed your well deserved cruise vacation., Sincerely, Armando :-) More

Milan, Tennessee
Top Contributor
74 reviews 74 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I booked this hotel because of it's convenient location. It was convenient to the pier where my cruise ship was docked. Upon arrival at hotel my room was not ready, understandable since I arrived about 2 hrs early, however, when I returned at normal check in time, I was told the room was still not ready. The hotel staff sid... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Jacksonville, Florida
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed the night before our cruise. It is conveniently located across from the Port and near all the restaurants and bars in old San Juan. Our room was really nice, with modern decor and a beautiful view from our balcony. The bed was really comfortable and I wish we could have taken those pillows. We were so comfortable sleeping.... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, thank you very much for your kind remarks and we are glad you enjoyed your stay although we regret the inconvenience with our phone receptionist, We look forward to your next visit. More

Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The only thing I can say is that it's in a good tourist location. The hotel itself an pretty olld an small. It's not like others Sheraton that I've stayed in. Pretty pricey for a older hotel... Pool was to small an never a makeover. Good place to walk to near by restaurant an bars...

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Same is important to us and we implement many of our guest recommendations. We hope to welcome you back to our hotel very soon! More

Chicago
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

You cannot beat the location. It looks right out on the harbor, which is always fun. You can walk to everything in town. The hotel is smaller, but nice. The only downfall is that the food is not that good and the pool is tiny. It is definitely a nice place to be able to enjoy Old San Juan.

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More

Fort Wayne, Indiana
Contributor
15 reviews 15 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We actually left a horrible hotel that looked so lovely online but once we arrived was a nightmare in a shady area. We came here and were so happy to be at the center of Old San Juan; everything was a walk away and very CLEAN!

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Glad we saved your vacation. Hope you return to Historic Old San Juan soon. More

Panama City Beach, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Arrived here on the 14th of October - At the time of this review I am still staying at the property. In a nutshell I am going to say I will never stay in this hotel again. Now, let me tell you why. First at all.. I am a Platinum member and I was using point and cash for my... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, We truly regret all of the inconveniences you experienced during this stay. No words to justify as we obviously failed to deliver the quality experience you are entitled to. These issues are being shared with all department heads and we honestly say that they don't represent the experience delivered to our guests. We do have guest self parking... More

New York City, New York
Top Contributor
66 reviews 66 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

So the hotel is a standard sheraton with a small casino in the lobby. I was met by a very friendly receptionist who made me feel welcome. My room was great, as expected. Location is good, pool is really a plunge pool, not a swimming pool. My disappointment came when looking to get a taxi to take me a short... More

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, We are glad you enjoyed your stay but really regret your experience with the taxi. The Puerto Rico Tourism Co. taxi commission would take swift action on this isolated cases but would need some sort of I.D. or license plate info if avail. We hope to welcome you back soon. More

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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