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Sheraton Old San Juan Hotel & Casino

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100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,485 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel was beautiful. We only stayed one night because we were getting on a cruise. Check in was a little slow, would suggest if it is 11:30pm you don't spend 10 minutes signing someone up for the rewards program (they were in front of us). We reserved a standard room but was upgraded to a suite with a balcony.... More 

Was this review helpful? Yes 2
Dayton
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent the night before we left on a cruise and this was the closes hotel I could find to the Carnival dock. The Carnival dock is across the street and about three blocks down. Easy walk even with luggage. Hotel is about a 20 minute cab ride from airport. Hotel is with in walking distance to all of Old... More 

Was this review helpful? Yes 1
Hong Kong
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent six nights here in a junior suite. Check in was a breeze and our SPG Gold status acknowledged. Although we did not get the ocean view rooms our city view room was not too bad with its view of the del Morro fortress. "Quaint" would be an appropriate word to describe this hotel. If you are looking for a... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and please accept our apologies regarding your cable TV & WiFi experience. We are currently installing new WiFi antennas this week. We do hope to see you again very soon. Sincerely, More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 3 days ago NEW

As many others have stated, the location can't be beat for exploring OSJ on foot. A friend of mine decided to come with me at the last minute, I had booked a single king room. The man at the front desk offered to change it to a double full, no charge. The beds were very comfy. Rooms were clean and... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Hammond, Louisiana
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Very nice location in Old San Juan. Rooms clean and staff very helpful. This was an overnight stay on our way to the British Virgin Islands. Centrally located, close to restaurant's and bar. We were able to walk all around the city. View from the hotel pool is excellent.

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Medina, Ohio
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 4 days ago NEW

staff was very courteous and helpful. rooms were comfortable and clean. food good. did not gamble but casino looked inviting, lots going on. within walking distance of many attractions and shopping in old san juan. conserige service was excellant giving directions and making arrangements for us to travel outside of old san juan. friday and saturday night live entertainment on... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Aside from the daily breakfast buffet, we also offer a la carte menu at the restaurant that includes Continental options. We hope to see you again very soon. Sincerely, More 

Chicago, Illinois
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed one night after a cruise. Rooms are spaciuos but very noisy. Conveinent to old San Juan. Tijuana's across the street has good food. The day we left there was a city wide cab strike, the hotel did not arrange for alternate transportation for their guests. This made it very difficult to make our flight. Speaking to others at... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, More 

Buffalo, NY
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Sheraton post cruise. Just literally walked across the street from the Carnival cruise terminal. Our room was ready so we left our luggage and toured Old San Juan for the rest of the day. The staff is really wonderful. The only rooms with 2 double beds faces a parking ramp, but it had a Juliet balcony so... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Kamloops, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We had just returned to San Juan from a Southern Caribbean cruise and decided to stay an extra night in Puerto Rico ... after all, when would we be back? So we chose the Sheraton Old San Juan because it was located in Old San Juan. We had a 10 to 15 minute walk to the Castillo San Cristobal. We... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay although we do regret your experience with a/c noise. We hope to see you again very soon. Sincerely, More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

First understand I love Old San Juan and the Sheraton is perfectly situated at the unofficial beginning to Old San Juan. Conveniently located a short walk to the historic forts now National Parks. The cobbled stone streets lead to a variety of shops and an abundance of fabulous dining choices. Aditionally the hotel, with a rooftop pool, is located across... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we also can't wait to see you again very soon. Sincerely, More 

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