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Sheraton Old San Juan Hotel & Casino

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100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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4th Night Free
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,551 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Massillon, Ohio
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a great place to stay if you're sailing out of and into this port. If you're sailing on RCCL, it doesn't start or end here but Carnival does. This is a beautiful hotel and convenient to EVERYTHING! Casino is located downstairs and swimming pool on the roof. Perfect place to watch ships come and go and beautiful at... More 

Was this review helpful? Yes
On Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Enjoyed relaxing by the pool. Met fellow tourists from Canada. The morning coffee was delicious. We love staying at the Sheraton. It is just across the street from the cruise port so is very convenient. There are many street vendors that sell all our knock off purses. Bring $$$.

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank for the compliments and for the readers shopping advise. Indeed Historic Old San Juan has everything you need all within 10 blocks. More 

NY
Level Contributor
59 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 1 week ago

best location for pre- cruise stay, clean, walking distance to old San Juan forts, restaurant shopping,free Trolley to many stops in old San Juan by the cvs store. Small Casino , but live music in the casino and patio. Will visit agin

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for the compliments and your desire to come back. We certainly look forward to your next visit. More 

Springfield, Missouri
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly staff, close to the water, cruise ship dock across the street. I had a lovely room with a little balcony so I could open up and take in the action below. Quiet room and I was right across from the ice machine. I only heard the machine when I used it. Beautiful property. Close to dining and shopping. CVS... More 

Was this review helpful? Yes 4
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for sharing your experience with us. We are glad you enjoyed your stay as well as Old San Juan although regret that the concierge was not able to help you. They work for the local touring company and your comments have been shared with them, More 

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

Room 433 amazing view well worth the money. The hotel staff was truly amazing,everyone was pleasant from the time we entered the door. The casino was small but cute we won a couple of dollars. Once again we would like to thank ALL of the hotel staff and the manager for the wonderful 50th birthday surprise.

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for the great compliments during your stay, particularly about our staff. Congratulations on your 50th Bday and we wish you celebrate many, many more for of health, joy and many more trips. More 

San Antonio, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here one night prior to a Royal Caribbean cruise. The hotel is modern and lively. The hotel room and bathroom are typical for an American hotel chain. There are many restaurants within walking distance. The waterfront has been designed to be attractive to taking a stroll. There are many food and souvenir vendors along this area. There is... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for the great review shared here. We are glad you enjoyed your stay and we hope you also enjoyed your cruise vacation. We certainly look forward to welcoming you anytime. More 

indianapolis
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here only one night due to a last minute extension of our honeymoon in Puerto Rico. I booked this through hotwire just a few weeks before the trip, not knowing the outcome of which hotel I was choosing but I was more than pleased to end up with this location! The room was clean and comfortable, and we... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Congratulations on your wedding and we hope we get to welcome you back during your anniversaries. More 

Danville, California
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really liked our room it was clean, spacious and looked out over the water. We didn't need to rent a car because everything was in walking distance. Of course you have to be able to walk around. People were very friendly and we felt safe walking around. The forts are really cool to go visit. There is a free... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing your experience here. We are glad you enjoyed your stay and Old San Juan. It is a unique city that transforms into two separate experiences day from the chic night ambiance. We look forward to welcoming you back soon. More 

New Delhi, Delhi, India
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheraton Old San Juan in the beginning of July for 3 nights. Getting to the hotel was easy and I quite liked the location - situated conveniently in the old town, a stone's throw from must see places, in the neighbourhood of good eateries to cater to all tastes. I had booked well in advance and... More 

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for your detailed and honest feedback. We are glad you enjoyed your visit and will soon be announcing other exciting improvements which will positively impact our guest experiences and further serves as a testament that we actually take our guest feedback very seriously and act on many of their suggestions. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very convenient to Old San Juan, walking distance to restaurants and shopping and sight seeing. The pier is across the street which made boarding for our cruise easy. Nice clean hotel, friendly staff and as I said convenient! You have to take a taxi if you want to go to a beach. There is a CVS down the street if... More 

Was this review helpful? Yes 3
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Glad you had time to adventure and explore Old San Juan, although, you can actually walk 3 blocks to a nice secluded beach located right across our senate-state capitol building. Can find map and photos in our pinterest. Also, the bus station across from hotel can take you to 4 beaches within 10-20 minutes. We hope to welcome... More 

Hotel Review Summarization

What travelers say

  • Cruise ship(20)
  • Great location(14)
  • Very nice(13)
  • Free trolley(4)
  • Rooftop pool(3)
  • Rooms are clean(3)
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