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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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#16 of 46 Hotels in San Juan
1,197 Reviews 3.5 of 5 stars
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,197 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for a two night stay before our Southern Caribbean cruise. The location was great for touring Old San Juan as it was a short walk to the trolly stops. Our room was clean with a nice water view, but did have a bit of a must smell and was kind of small for what we paid. The... More

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for your review and we are glad you enjoyed your visit. Old San Juan is has lot's to offer all just steps away. Hope you also enjoyed your cruise vacation. More

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Great location! Comfortable bedding. Good customer service. The valet parking could have been more organized and have more than one person working at a time to avoid waiting too long. Besides that, I would recommend it! People were friendly, hotel was super clean!

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you very much for your review. We are glad you enjoyed your stay with us. We will also discuss your feedback about valet parking with them. We hope to welcome you back soon. More

Shelby Township, Michigan
Top Contributor
93 reviews 93 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I decided to come down a few days early before embarking on a Southern Caribbean cruise and made the decision to stay in Old San Juan. This was our first trip to Puerto Rico and this could not have been a better first impression. The hotel was a $25 cab ride from the airport, everyone was very... More

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Jacksonville, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Excellent location if you are looking to enjoy Old San Juan by foot or pre or post boarding a cruise ship. The rooms are clean, beds are awesome and the staff is friendly and helpful. Tight valet entrance and small reception area - might be difficult during high season. Views of the cruise ship area - fun to hear the... More

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Miami, Florida
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice location about 20 minutes from the airport. Less than $25.00 by taxi. A Señor Frogs restaurant is located across the street. Subway sandwiches with in walking distance. Also large CVS store that has a prepared food section along with the regular drug store items so you don't have to go to fancy places to eat if you just... More

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Punta Cana, Dominican Republic
Senior Reviewer
7 reviews 7 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

... And walking distance to nice shops and great bards and restaurants. The staff is friendly and attentive. We stay at this hotel when we land and then take off to the rest of the island! Repeat customer here!

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thank you for the compliments and also for your repeat visits. We are glad you enjoy our otel and unique location in Historic Old San Juan. We look forward to welcoming you back many, many times in the future. More

Moosic, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was 'trailing spouse' on this stay. Sort of off season and thus not crowded. Great views from 4 the floor pool. Nice and clean fitness center. Great view of city from 9th floor. Only 75 cent bus ride to THE Old part and there took FREE tram car around Old San Juan area.

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks you for sharing and your support of Sheraton. Hope you visit Old San Juan again soon More

1 review
4 of 5 stars Reviewed 3 weeks ago

Its was a great stay. Quiet and secure. Their are diferent shops around the area which was great. The only thing was that the bathrooms were a litter bit dirty when we came in and the bathtub accumulated water. If they give you this room don't take it 920.

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Thanks for your feedback. Your comments have been shared with the respective departments for immediate attention. Glad you enjoyed your visit. More

2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A lovely, clean hotel very convo entry located at the edge of Old San Juan. However, it is adjacent to the Carnival cruise line pier, NOT the Royal Caribbean pier. I chose the hotel pre-RCI cruise only to learn the morning of my cruise, that I needed a taxi to get to the correct pier. Don't get me wrong, it... More

Was this review helpful? Yes 9
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear guest, Thanks for sharing the cruise tip. Indeed, RCCL & Celebrity embark & debark at Pan American port 1.6 miles away from us. Unfortunately, that port does not have any hotels which you can walk to or from the port. Regardless of which hotel you choose in San Juan, it's likely you will end up visiting Historic Old San... More

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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