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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,335 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cheshire, Connecticut
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel, while in an excellent location, especially for those cruising form Old San Juan(not to be confused with the Panamerican dock across the harbor) should NOT be branded a Sheraton. Its just not up to that brand level. To start with the lobby is a joke. A total of three chairs for guests. Most guests who need a seat... More 

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Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Let me start by saying that the location is the only thing positive going for this hotel. We had tremendous difficulty having our room cleaned or at the least towels replaced. The first two days, I think we were forgotten and the last two service was after 5pm. The food was adequate at best. I know there are limited hotels... More 

Was this review helpful? Yes 4
Washington
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is perfectly located across from Pier 2 (ferry to Bacardi House in Catana), 10 min walk to Castillo San Cristobal Fort, 10 min walk to La Princessa Fountain, 15-20 min walk to El Morro Castle, and about 5 mins from restaurants, bars, and TONS of shops. This area is always full of excitement. For kids: there is a... More 

Was this review helpful? Yes 3
Washington, District of Columbia, United States
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The hotel is very outdated and not very clean. My room's toilette was not flushed when and arrived and the room was not very clean. The pool makes you feel like you are boxed in and its very small. The first thing you see when you walk into the lobby is the casino, and the restaurants are a bit overpriced.... More 

Was this review helpful? Yes 3
Washington
Top Contributor
139 reviews 139 reviews
119 hotel reviews
220 helpful votes 220 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed several nights at the Old San Juan Sheraton Hotel. The very first thing I didn’t like about this hotel was that it did not offer free shuttle service from the airport. Imagine: NO airport shuttle service at all -- from a Sheraton! How cheap can you get? So I had to fork over $23 for a very short... More 

Was this review helpful? Yes 1
Kalamazoo, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I owe my Tripadvisor friends a description. Arrival was very nice, Hotel is clean and well maintained, the staff rather accommodating. Therefore, it was rather difficult for me to share my experience. However, immediately upon my return I felt I would address my concerns with the property manager first. But a survey came in the email and thought perhaps I... More 

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Glastonbury, Connecticut
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Old San Juan is a cultural and historic treasure with an interesting selection of restaurants and sightseeing. That's why this hotel is my favorite location - it's right in the heart of everything - within walking distance of any place in the old city if you are fit and able - and if you can't handle the uphill walking, you... More 

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clare
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel location is the greatest for Old San Juan. Reservation clerk booked us for 2 instead of 4 and they tried to charge us more money upon check in but hotel quickly corrected the problem. Pool was closed the day we got there and we weren't happy that they didn't let us know but hotel quickly gave us a credit... More 

Was this review helpful? Yes 2
Glastonbury, Connecticut
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our fourth stay at the Sheraton. We love Old San Juan and, as a former residents of the island, whenever we visit our relatives in the West Coast, we just have to spend at least one night there before returning home. Cannot understand complaints of poor service and rude staff. We've always been treated politely and respectfully. We... More 

Was this review helpful? Yes 3
Philadelphia, PA
Top Contributor
61 reviews 61 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Spent two nights here for work. Great location, in old San Juan, thus easy to walk to everything. Right across street from cruise ship docks. Hotel is clean and room are nice, not totally updated, but still nice. Went to the breakfast twice. The buffet was a bit disappointing. It was $20 and not much more than what you get... More 

Was this review helpful? Yes 2
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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan

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