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Sheraton Old San Juan Hotel & Casino

4.0 of 5 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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Sheraton Old San Juan Hotel & Casino
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Sheraton Old San Juan Hotel & Casino
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1,286 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed at this hotel in early Dec 2014. The hotel is one of the few major hotels in the area and about a 15 minute ride from the airport. We were really happy with the location because it was so close to everything in the Old San Juan area. The hotel is smaller, but in good... More 

Was this review helpful? Yes 1
Seattle, Washington
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is perfectly located within walking distance of all the site in Old San Juan. Would like to have see better shopping in the area, great restaurants in the area. Did not notice load music or noise from casino, and we were right above the restaurant and casino on the third floor. The front desk was fast when checking... More 

Was this review helpful? Yes 1
Philipsburg, St Maarten-st Martin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We booked for three night the week before Christmas. Do not expect a new hotel where you get a good rest. We got a room on the third floor, right above the restaurant. We heard very load music from the casino till 2 in the morning. Next day we asked and got a room change to the fifth. Last morning... More 

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California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

This Sheraton, generally, is typical of most of Sheraton hotels in which we have stayed. That is, Sheraton offers good hotel rooms but not the very best. But, we knew that going in. However, it is not for this reason that we would not stay here again. We stayed at this hotel for two nights, two and a half weeks... More 

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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Indeed, we have quite a few Holiday parties booked and I recall your situation. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and although we did... More 

Norman, Oklahoma, United States
1 review
1 of 5 stars Reviewed 1 week ago

I had to concel trip to San Juan because of medical emergency but the htoel refused to refund even with three weeks notice. I called Sheraton customer services and they confirmed this is the policy. I could have held a room with my card and it would have been refunded, so in effect, I was penalized for paying them in... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I was at the Sheraton last night and I must say that whoever was in charge of the Christmas decorations in the lobby did a great job! All the Christmas trees are stunning and the play of colors beautiful. It was a heart warming experience, a spectacular holiday welcome!

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Indeed it's a special time during the Holiday's which include many amazing xmas decor and lights in Old San Juan streets and plaza's and we hope to see you again very soon. Sincerely, More 

El Paso, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is located in the heart of Old San Juan, in front of the Pier where the amazing cruise ships depart, if you are traveling in a ship or just there in Puerto Rico for a trip make sure you stay here, you will love this place, and the employees are amazing.. I Loved it!!!!

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! This is great coming from a Travel Diva. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Folsom, California
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in a corner suite overlooking the bay and it was very nice. The hotel was clean and the service was excellent. The bellmen were on the spot and the concierge was very helpful with good restaurant choices and directions. The location is right across the street from where the cruise ships dock. If you are doing a Carnival... More 

Was this review helpful? Yes 2
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the room accommodations and hope that you also enjoyed your cruise vacation and get to see you again very soon. Sincerely, More 

Oceanside, New York
Top Contributor
125 reviews 125 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel has a good location across from the Cruise Port,but is dated and needs upgrading. The rooms and bathroom were a worn and shabby. The roof top pool is very small and crowded. We were charged for valet parking even though we came by Taxi. They charge a resort fee even though they have only a small roof top... More 

Was this review helpful? Yes
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our Hotel fees are very competitive in the... More 

Jackson, Wisconsin
Top Contributor
59 reviews 59 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

It was our first trip to San Juan. We stayed at this hotel for 1 night prior to getting on a Royal Caribbean cruise. The hotel is NOT near the Royal Caribbean dock but it IS near the Carnival dock. There are 2 cruise docks in Old San Juan. No matter - it was a quick taxi ride to the... More 

Was this review helpful? Yes 1
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Congrats to your father in law on the Casino prize won. Glad you enjoyed our location and took advantage of what Old San juan has to offer, including many foodie experiences from morning til dawn. We hope to welcome you back to our hotel very soon! Sincerely, More 

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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan

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