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Sheraton Old San Juan Hotel

100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
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Sheraton Old San Juan Hotel
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1,761 Reviews from our TripAdvisor Community

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Annapolis, Maryland
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel is in Old San Juan, near all the great historical places and near dozens of restaurants. It is a warm and friendly place and the people who work there are very polite and helpful in every way. The food is very good, especially the dinners on the terrace. We highly recommend it.

Helpful?
Thank Liz V
Newburgh
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here the night before a cruise with a bunch of other couples (destination wedding). Our room was beautiful, clean, and had a vee if the ocean. We loved the pool, and if course the pool bar. We had the prime rib and seafood dinner, which is served on Saturday nights. It was delicious and so was the sangria.... More 

Helpful?
Thank Katie S
bloomington
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

On other trips to Old San Juan,we stayed up the hill,but this time stayed at the Sheraton right on the bay,across the street from the water.It was our first time taking a Carnival cruise from there,and simply walked across the street with our luggage and boarded...wonderfully convenient!The cruise ship documents said boarding begins at 1 pm,but everyone was boarding from... More 

Helpful?
Thank lastupendaboy
Scottsdale, Arizona
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After having accommodation issues at our other stays in Puerto Rico we thought we would go to a nicer hotel. We went on Hotel Tonight to see what was available in the area and got this. Ended up driving over to the other Sheraton, just to be told we went to the wrong way and sent us on our way.... More 

Helpful?
Thank Dee M
Shermans Dale, Pennsylvania
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was an average hotel. Nothing special to write about. Very small lobby area. Only one restaurant. Very small pool on upper floor. Good location. Central to pier area and lots of restaurants, shopping and historical sites nearby within walking distance.

Helpful?
Thank Tommysgirl96
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at this location prior to cruise. Very close to all attractions in old San Juan. Within walking distance to Fort and restaurants. So glad we stayed here. Lobby smells kinda funky, but room was clean, and neat. Beware, walls are thin, can hear everything in the halls.

Helpful?
Thank Ali T
Fort Myers, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed in Old San Juan after a Disney cruise. I was expecting to stroll off the ship directly to this hotel but realized quick Disney ports on the opposite side of the water from the other cruise ships which are, in fact, ported directly in front of this hotel. The taxi was $10 from the cruise terminal for... More 

Helpful?
1 Thank TruffleKisses
Northampton, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Unfortunately this is a Mixed Review because as a Sheraton my expectations were of a higher standard. Pros - Location - Palios cocktails on the terrace - Large rooms - Free Wifi Cons - Reception did not issue wristbands required during San Sebastian festival.. Not a pleasant experience with door staff when trying to enter the hotel - Reception failed... More 

Helpful?
Thank Braffa1
Scranton PA
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Great location if you getting on a cruise. Excellent location to explore all of old San Juan. The hotel itself is ok. It's very clean and all the employees we dealt with were very nice and helpful. We were upgraded to a King deluxe and it was spacious, clean and comfortable. However two towels daily and one bar of soap... More 

Helpful?
Thank LoBoexp
Wheatley Heights, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family have stayed at this hotel two years in a row prior to taking a cruise. We are staying again this February. What makes this place super special is the staff, Everyone is very kind and welcoming. Alejandro at the front desk was very informative. He went out of his way to make our visit feel like a homecoming.... More 

Helpful?
1 Thank Susan S
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the great compliments about your stay and particularly about our team members. We will certainly share with them and look forward to your next visit. More 

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