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Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5 1369 Ashford Ave., San Juan 00907, Puerto Rico
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Radisson Ambassador Plaza Hotel & Casino San Juan
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Radisson Ambassador Plaza Hotel & Casino San Juan
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903 reviews from our community

Traveler rating
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    257
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    100
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Missouri
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars NEW

We needed a place to spend one night in San Juan before flying out again the next day. The Radisson was a great pick. Not too far away from the airport, safe location where we could walk around at night and just a block from the water and a sandy beach. The room was clean and comfortable as one would... More 

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New York City, New York
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

This is my third trip to Puerto Rico, first staying at the Condado Plaza then Caribe Hilton and now the terrible Radisson Ambassador. Upon arrival we were well aware check-in time wasn't until 3pm, we arrived at noon. We were totally fine waiting for our room because we are familiar with the area. Luis at the front desk immediately killed... More 

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San Juan, Puerto Rico
1 review
1 of 5 stars Reviewed 2 days ago NEW

Hello, I visit this hotel for vacation every year since 4 years ago. Year after year the service is worse. This time, there's no internet connection, if you leave your room after noon, there's no room service, so you have to sleep in a dirty room. The amenities in the room are a soap bar and a used bottle of... More 

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Worcester, MA
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here just for one night before a Celebrity cruise in January 2015. Hotels are a crapshoot in San Juan because the standards are different than in the 50 states, despite the fact that this is a chain. The hotels know they've "got you" if you're leaving on a cruise and only staying one night, however, some people in... More 

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Seattle, Washington
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Only stayed here for 1 night after a cruise. Was a popular hotel for cruisers and on the day we checked in, passengers of 2 other cruise ships were in. We arrived earlier than the 3pm check in but was able to store or baggage while we waited in the pool area on the top of the hotel. Has a... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
17 reviews 17 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for 6 nights in Feb at the Radisson Ambassador. We arrive about 1 hours before check-in time and were welcomed to wait in the Ambassador lounge as our room was not quite ready. Got a very nice junior suite on the 7th floor. The room was nice and clean, very spacious. Staff were nice and friendly at the hotel.... More 

Was this review helpful? Yes 2
Ontario
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel was chosen by our agent for a one night stay before taking a cruise. I was disappointed with what I got for the price I paid. I thought this hotel was located on a popular shopping/dining area but it wasn't, I think our location could have been better. There was an odour in the room (a musky smell).... More 

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Toronto
Contributor
17 reviews 17 reviews
10 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed one night on February 20th before leaving for a cruise. We had two rooms on the 3rd floor. Hotel was clean, good location, check in was quick and smooth. There is a rooftop pool area that is nice with a bar and lounge chairs. Room was in decent shape and clean. The safe in our room had no... More 

Was this review helpful? Yes 2
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the noise coming from the music at the Cabaret Lounge. Your feedback will helps us prevent situations such as this in the future. We hope you will give us another chance if your travels bring you back to... More 

NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was okay. Staff was great and room was reasonably clean, only the carpet was a little sketchy. We arrived early evening and our room seemed quiet enough, we decided to cross the street for a burger and beverage which was a pretty decent value. When we returned we used the two drink coupons for pina coladas at the bar... More 

Was this review helpful? Yes 1
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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
Number of rooms: 233
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Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson
Hotel Style:
#6 Casino Hotel in San Juan

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