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Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5 1369 Ashford Ave., San Juan 00907, Puerto Rico
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#31 of 46 Hotels in San Juan
716 Reviews 3 of 5 stars
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Radisson Ambassador Plaza Hotel & Casino San Juan
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Radisson Ambassador Plaza Hotel & Casino San Juan
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716 reviews from our community

Traveler rating
    96
    227
    210
    105
    78
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138
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Anoka, Minnesota
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Caring helpful employees. To make a better impression on their guests however this hotel should clean the front door more often. It is always covered in fingerprints. The draperies in the room look tacky because the top didn't match the bottoms. Skirt on the bed was always falling off the bed and didn't match anything either. Bit of redecorating would... More

Was this review helpful? Yes 2
miami, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

this Hotel needs a serious renovation just like the 6th 7th and 8th floor have sorry to say. we ask for the safe to be fixed in our room never got fixed, the bathroom was dirty with hair ,the tv's are 19inch.beds are full size not queen. two pillows not three.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are sorry that your needs were not met with the proper response and that you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. We value your feedback. If... More

Aguadilla
1 review
2 of 5 stars Reviewed 1 week ago

I arrived early and was able to check-in. They took my bags and stored them safely for me. Three hours later I returned to get my keys and was assigned a room in the 3rd floor. As I always do, I headed to the room to check it out to ensure everything is good to go prior to having the... More

Review collected in partnership with Radisson Hotels

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Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. We are also very sorry that the accommodations in your rooms were not satisfactory. Your feedback is invaluable to us, and it helps us fine tune our service in order... More

Rego Park, New York
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

my recent say here was good, i was looking for a clean inexpensive room for 2 night and this fit my needs. The hotel mostly caters to locals so you see lots of locals, when i arrived i was given complimentary drinks for the bar and coupons for the casino. The gym was small, but then again no one was... More

Was this review helpful? Yes 2
Oslo, Norway
Contributor
15 reviews 15 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Thank God we only stayed one night prior to a cruise. This hotel is completely worn out and run down in every aspect. Hallways are dark and disgusting, terrible carpet in the room, the mini refridgerator in the room was so dirty that it could not be used. Old TV, dirty ironing board, small bathroom, noisy airconditioning, just very depressing.... More

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Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will definitely discuss these issues with our team, we greatly value the feedback from all our guests and we and we strive to maintain all guest rooms up to Radisson standards. If you would like to discuss... More

West Haven, Connecticut
2 reviews
1 of 5 stars Reviewed 2 weeks ago

OMG! The Radisson Ambassador Plaza the worse hotel ever to stay in... dirty. poor service, smell. they need to call the health dept on this hotel.. I will never stay there again and I have told all my friends and family never to stay there. it was nasty roachest every where. all the staff have attitude like they were do... More

Was this review helpful? Yes
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Hello Milagros, Thank you for taking the time to rate our property and write your review . We are sorry your stay did not meet your expectations. We apologize for the level of service you received from our staff, we will discuss your experience with them in order to ensure service standards are always met. We assure you that we... More

Ellenwood, Georgia
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had reservations here, but one look at our room we changed our mind and lucky to get a room at Marriott down the street. We went back to the casino and not one time was we offered drinks. I see the waitress cater to the locals. When a lady ask the floor manager about drinks, the waitress came over... More

Was this review helpful? Yes
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services and product. We hope for another opportunity to exceed your expectations. More

Delray Beach, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The stay was great, we originally had a room on the 4th floor, room was fine, but was in front of the air condition unit outside. We called to see if they had anything available a little higher to avoid dealing with the large AC unit when on the balcony. They moved us to the 8th floor which comes with... More

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Atlanta, United States
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

This hotel was horrible. The floors were nasty, and I found a roach in my room. Also the staff was not friendly at all. Overall I would not recommend this hotel to anyone that wants to have a nice vacation.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 weeks ago

The was very helpful and friendly and the hotel was clean. The rooms should have had microwave and refrigerator in them and not be charge an extra fee. The location was okay if you didn't have a rental car. It was great location for food and drinks.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

We are so glad that you had a great time during your stay! Regarding microwaves and refrigerators, we do in fact offer these items at your request, and at no extra charge to your account! Thank you for your review! We hope to see you again soon!! More

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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
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Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson

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