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All 47 San Juan hotels

Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5 Hotel   |   1369 Ashford Ave., San Juan 00907, Puerto Rico
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49%
Ranked #32 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed yesterday
Edythe C Charlotte, NC, United States
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692 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Charlotte, NC, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We changed our vacation destination at the last minute from Las Vegas to San Juan. We then booked a hotel through Travelocity. When we arrived at our original hotel, we found it was a nightmare. We heard there was a namebrand Radisson around the corner and hurriedly ran there. Luckily there was availability. This turned out to be a dream... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel experience was def made a very good one thanks to Carmen, she went out of her way to make my and my family stay one to remember!! I would only recommend that when you book thru Hotels.com they might not give you the room you requested but again thanks to Carmen our stay was def made better, she got... More

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Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Booked this thru Hotels.com last week as a way to extend our post cruise stay in PR... Front desk was totally unhelpful and rude... the room on the third floor was with filthy run down carpet and non-functioning lights... despite the fact that we had reserved with a request for a room with two Queen beds, no attempt was made... More

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Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are very glad you chose to stay with us in order to extend your post cruise stay and we are very sorry you were not satisfied with the condition of your room and floor. We are also very sorry for the way you were treated during your stay . We... More

Chicago
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Booked the hotel for a one night stay last weekend through Hotels.com. This hotel does not do the Radisson brand justice. I stayed on Floor 2 - carpets were grimy, rooms were sparsely furnished, TV was a old CRT. It was more like a Red Roof Inn than a Radisson. Not really value for money - there are more like... More

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new providence, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

hotel needs an upgrade on the rooms., TV's too old fashion., pics on the internet look better then the actual room. pool area not big, - actual pool very small breakfast did not offer a big variety , even if you are willing to pay for other items couldn't get it there. You have to go to a different place... More

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Miami, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

Do not stay at this hotel based on the pictures. One of the rooms we rented looked like a motel room from the Bates Hotel. The service at the front desk was horrible as well and the whole place smells of mold. Stay away!!!!!

Review collected in partnership with Radisson Hotels

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Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

We apologize you were not satisfied with the service of our staff or the condition of the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. If you wish to discuss your stay further, please contact the hotel directly,... More

Safety Harbor, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed here about a year ago and found it to be a great value for the cost. The rooms were clean and comfortable. Very good location also...could walk to the Condodo district. Close to good local restaurants.

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Henderson, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

The room smelled of mildew and carpets were dirty. The bathroom was the worst part of all, we would not step barefoot on the bath floor and the shower was not far behind. The first night our room was not cleaned at all. It took a phone call and a walk to the front desk just to get towels, 2... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are very glad that you found the location of our hotel to be optimal for your vacation! We are sorry you were not satisfied with the accommodations of your room though. We will discuss the conditions of your room and response times with our staff to ensure all guest rooms... More

queens, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Only stayed one night so cant really say what else this hotel offered but it was a easy process to checkin and out and the staff were friendly and helpful and the room was clean. Bonus were the two free drink tickets nice wine down for a day of traveling and access to the burger king was great for the... More

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2 reviews
1 of 5 stars Reviewed 1 week ago NEW

The customer service rep Lois wanted to 'deal' with one person at a time. He could not give us the room we had booked and paid for. Wanted us to wait an hour for room to be cleaned even though it was past 4 and checkin time was 3pm!! Audacious attitude.

Was this review helpful? Yes
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. A prompt check in and a personalized service is what Radisson prides itself of providing. To discuss your concern further, please contact the hotel directly, and ask for Hiram Rodriguez,... More

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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
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Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson

833 photos of this hotel

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Two Bed Room (119)

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Casino Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
With a convenient location just one block from Condado Beach, the Radisson Ambassador Plaza Hotel & Casino offers the kind of warm hospitality, inviting atmosphere and top-notch services that are sure to please both business and leisure travelers. ... more   less 
Number of rooms
233

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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