We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5 1369 Ashford Ave., San Juan 00907, Puerto Rico
Hotel website
Click for phone number
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Radisson Ambassador Plaza Hotel & Casino San Juan
Professional photos View all
Browse nearby
Radisson Ambassador Plaza Hotel & Casino San Juan
Write a Review

743 reviews from our community

Traveler rating
    100
    237
    215
    109
    82
See reviews for
142
272
52
80
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (743)
  • Mar-May only
    (194)
  • Jun-Aug only
    (188)
  • Sep-Nov only
    (173)
  • Dec-Feb only
    (188)
All months
Christiansted, U.S. Virgin Islands
1 review
1 of 5 stars Reviewed yesterday NEW

The hotel needs some serious upgrades. The furniture, carpet, bedding, and pillows need replacing. My stay was not the best at all. My first night stay was a disaster. The hallway and room was filty. The tub clogged during my first shower, the front desk would not answer my calls, and it took someone over 30 minutes to come and... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
Contributor
20 reviews 20 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We were somewhat concerned with this property prior to arriving; recent reviews that I had seen on this site had not been kind. We needed a decent, clean, safe hotel for a night after returning from our cruise. The property was rated as a 3.5 star property by the agency through which we booked. In reality, I'd rate the property... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

A friend and I stayed here for Columbus Day weekend and the experience was not pleasant. As soon as we walked in the room, it was like the air was sucked out of our lungs because it was so thick and had a moldy smell. We went into the bathroom and found mold all over the shower curtain and a... More

Was this review helpful? Yes 1
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not happy with your room due to its unfortunate condition. We have discussed your experience and have taken measures in order to correct the issue and ensure all guest rooms are up to Radisson standards. We are currently undergoing a process of renovation and hope that... More

Chicago, United States
1 review
4 of 5 stars Reviewed 1 week ago

We stayed there for 1 night and it was fine. Professional, friendly staff - good location. The room could use some upgrades, but was clean. A few blocks form the beach and Ashford Street has plenty of restaurants and shopping. Close to airport and cruise ships. I read plenty of reviews of those who had not nice things to say.... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel earlier this week for two nights. For the most part, a pleasant experience except that the hot water is not hot. I would call it tepid (barely warm). That made for an unpleasant shower experience each morning. The room was in nice condition and the common areas were in good condition. My room rate did... More

Was this review helpful? Yes 1
West Covina, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Best hotel to stay in when in Puerto Rico! i would suggest staying at this property because staff was incredible and it it centurally located to night life in old San Juan! Hotel services were great and amenities were just as nice too.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
st.thomas, U.S. Virgin Islands
1 review
5 of 5 stars Reviewed 1 week ago

very good hotel ,the location is very good,the custumer service very good . the room and tha casino also is good,the only thing is the internet is not strong inside the rooms;the pool is good.and the taxi servece is good also,so everything is good ,and i will stay more if i go there

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It's not a new hotel, but rooms are well kept and clean. Staff need to make sure rooms have all equipment and that it works properly. My room did not have an iron, the hair drier was not working, the electricity outlet in the bathroom was not working and the TV remote did nit turn the TV on or off.... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 weeks ago

My husband and i only stayed 2 days but we enjoyed every minute of our time. The hotel staff were awesome and very polite. They answered all our questions, and made us feel very comfortable. Now, the only problem we experienced was when we try to connect with the free wi-fi offered by Radisson. We know and understand that when... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
West Bloomfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed in many of the hotels in Condado and for what you receive I highly recommend this hotel. The staff of the hotel is awesome. I also recommend getting a club room as there is breakfast and dinner appetizers available.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Radisson Ambassador Plaza Hotel & Casino San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, BookIt.com, Priceline, getaroom.com, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Radisson Ambassador Plaza Hotel & Casino San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson

641 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (227)
Viewed
Dining (2)
Viewed
Room/suite (62)
Viewed
Pool/beach area (24)
Viewed
Family/play areas (1)
Viewed
Bathroom (14)
Viewed
View from room (17)
Viewed
Hotel & grounds (41)
Viewed
Other (66)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (399)
Viewed
Ambassador Club Suite (90)
Viewed
Amenities (67)
Viewed
King Room (78)
Viewed
Pool (17)
Viewed
Restaurants and Bars (15)
Viewed
The Hotel (52)
Viewed
Two Bed Room (80)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Room/suite (11)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (2)
Hotels you might also like...
Check In Check Out
Price Your Stay