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All 47 San Juan hotels

Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5 Hotel   |   1369 Ashford Ave., San Juan 00907, Puerto Rico
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Ranked #32 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed yesterday
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702 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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1 review
5 of 5 stars Reviewed yesterday NEW

this hotel is centrally located.. walking distance to beach, restaurants.. 2 mile drive to old san juan.. easy access to airport... I would definitely stay here again... Staff was very professional and courtious, hotel is very upscale..

Review collected in partnership with Radisson Hotels

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Hitchcock, United States
1 review
5 of 5 stars Reviewed yesterday NEW

If you are in the area and want an all-around hotel with casino. Close to the beach, close to shopping and restaurants this is the place to be. The roof top pool is amazing. The staff is beyond excellent. We went to the beach, shopped and ate all with in minutes of each other.

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San Juan, Puerto Rico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

This hotel is overall bad. It is outdated, it smells, and it has BUGS! The casino sucks and they only have 1cent and 5 cents machines. The machines are old and dusty...like everything else in the hotel. The staff I encountered were nice however. I was trying to save money, but next time I will pay a little more money... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room. We will discuss these conditions with our staff to ensure all guest rooms are up to Radisson standards. Thank you for pointing out the "pest" issue, We assure you that we have a very strict weekly fumigation schedule... More

Ipswich, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We chose this hotel because there were no extra charges for the microwave and refrigerator. The Radisson Hotel has a good reputation here in the states, so I thought it would have been a decent 3 star hotel. There was a rooftop pool, which was nice. Daily parking charge was 12.00 per day. The service personnel were very efficient and... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

This "hotel" doesn't deserve even that title. It's horrible. The entire four days I stayed there I couldn't get wifi in my room at all-- only the hallway. The TVs only have sports and news channels and it's a tv from 1956. The 'clean' towels had yellow stains. To too it all off, there are roaches! The radisson couldn't pay... More

Was this review helpful? Yes 1
St. Louis, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have been coming to Puerto Rico twice a year for the past 40 years and the Radisson Ambassador Plaza in the Condado is where I love to stay . It's the people there that makes the difference. It is convenient to get to and a good and safe area to walk around.

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Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent one night at the Radisson Ambassador in San Juan during a stopover on the way to other islands. A great location in the heart of everything and close to the old city. Excellent staff and all the amenities you could want including a business center, restaurant, and a coffee bar. Nice suites and great internet access.

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel is outdated and very dark. The room felt very uncomfortable. The carpets in the room and the hallway are dirty. There is no access to the beach and the pool is very small. The customer service is average at best. Few of the front desk personnel were rude and fresh. Would definitely not recommend this hotel to anyone.

Was this review helpful? Yes 1
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. We are also sorry you were not satisfied with the accommodations provided. if you would like to discuss your concern further, please feel free to contact the hotel directly, and... More

Boston, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed here because I was looking for a nice hotel on the main strip in san juan. The pictures online were extremely persuasive but did not live up to what I initially saw. I reserved the Executive Suite room 307 to be exact. The furnishings are very basic. In the sitting area there was sink which i found strange... More

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Charlotte, NC, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We changed our vacation destination at the last minute from Las Vegas to San Juan. We then booked a hotel through Travelocity. When we arrived at our original hotel, we found it was a nightmare. We heard there was a namebrand Radisson around the corner and hurriedly ran there. Luckily there was availability. This turned out to be a dream... More

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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
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Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Casino Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
With a convenient location just one block from Condado Beach, the Radisson Ambassador Plaza Hotel & Casino offers the kind of warm hospitality, inviting atmosphere and top-notch services that are sure to please both business and leisure travelers. ... more   less 
Number of rooms
233

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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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