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Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5 1369 Ashford Ave., San Juan 00907, Puerto Rico
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Radisson Ambassador Plaza Hotel & Casino San Juan
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Radisson Ambassador Plaza Hotel & Casino San Juan
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813 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Harrisonburg, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I read several bad reviews of the hotel. And I also read a few that mentioned upgrading to the club level for better service. When I checked in, I asked about an upgrade to club level. The cost was only $12 per day for the room upgrade. I don't' know if the room was nicer or newer or if the... More 

Was this review helpful? Yes 2
Houston, Texas
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our second trip to this hotel and they have begun updating some areas, but it is still a work in progress. However, the people at this Radisson are WONDERFUL! They are all very helpful and accommodating. The room and bathroom were very clean, although dated. The location is great, and you get a free drink coupon when you... More 

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New Hope, PA
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My company contracts with this hotel so I have no choice where to stay when in San Juan on Business. Staff are pleasant. Pool is great. Rooms are bad. When I entered my room, I was surprised to see the fridge door open with a shopping wet beach towel inside it. Evidently they were defrosting it. The clock radio was... More 

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Marigot, St Maarten-St Martin
2 reviews
2 of 5 stars Reviewed 1 week ago

I had 2 nights in the Radisson and the hotel is the name Radisson unworthy. Staff is pleasant and friendly, hotel is reasonably clean etc. but the hotel is used, dated, old fashioned and in URGENT need of a refurbishment. Stepping beyond the elevators is as to stepping into the world of Elvis Presley and the 70's with it's flowery... More 

Review collected in partnership with Radisson Hotels

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Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Hello eddy l, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. If you would like to discuss your stay further, please feel free to contact the hotel directly,... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Rooms need updating. No services for guest such as room service etccc. Location is great but for the money paid the accommodations should've been much better. Guests should have the option of eating in their rooms and also be able to use pool facilities at all times.

Was this review helpful? Yes 1
New York City, New York
Contributor
13 reviews 13 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed one night but will be planning our next trip to stay here again. The staff was extremely pleasant. The rooms were great and spacious. We called the front desk for extra towels and a mini fridge and could not believe how fast they came up. The hotel is in walking distance to a bunch of restaurants, beach,... More 

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new albany, United States
1 review
5 of 5 stars Reviewed 1 week ago

i was very happy with the friendly staff and the service that i was given. the few issues that i had, when i call to the front desk some one responded in a very fast and friendly matter. my issue was taken care of without any prob;em, i will stay there when i return to Puerto Rico next year

Review collected in partnership with Radisson Hotels

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Hartsel
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a four day stay prior to a cruise. Visited the El Yunque Rain Forrest (Louis VIP Tours - excellent), toured Old San Yuan. This hotel is centrally located, easy access to/from airport, with several great restaurants within easy walking distance. Notably The Crepe Maker, Danny's International and Ropa Vista Grill. The hotel itself is a little dated in... More 

Was this review helpful? Yes 2
Palm Coast, Florida, United States
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

First, the employees were all very nice. Yoey checked us in and he could not have been any nicer or helpful. The room was a little disappointing. The TV was an old fashioned CRT type, but it worked fine. Our tiny balcony had a poor view, but I don't know if any other rooms had a view that was much... More 

Was this review helpful? Yes 1
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations and the pluming of your room. We will discuss the conditions of your room and the Ice Machine with our staff to ensure all guest rooms are up to Radisson standards. To discuss your stay further, please contact the hotel directly,... More 

Chantily, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This Hotel tops them all. They have everything that you need and do not have to leave your room if needed. The place is beautiful and the people are so friendly. Oh yeah am coming back. I celebrated my 50th birthday and again I am coming back

Review collected in partnership with Radisson Hotels

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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
Number of rooms: 233
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Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson
Hotel Style:
#6 Casino Hotel in San Juan

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