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Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5 1369 Ashford Ave., San Juan 00907, Puerto Rico
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Radisson Ambassador Plaza Hotel & Casino San Juan
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Radisson Ambassador Plaza Hotel & Casino San Juan
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749 reviews from our community

Traveler rating
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    83
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mt. Laurel, NJ USA
1 review
1 of 5 stars Reviewed 3 days ago NEW

Hotel Stunk! Poor Out of Commission week we were there and we were Never Notified prior to our Reservations being made that Pool would not be available the week we were there! Food was terible. Breakfeast ? Waht Breakfasts. Outside restaurants did better! No Wash Cloths in Rooms, Rugs were Not vacumed during stay (Dirty)

Review collected in partnership with Radisson Hotels

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Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

We apologize for the disappointing level of service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. We understand how frustrating situations like the one you experienced can be, but we assure that we are working diligently to correct all of these issues and be... More

Naples, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

After reading some "not good" reviews, I was apprehensive about staying at the Radisson. These reservations were made back in June for this hotel. Instead, I called in advanced & spoke to "Robert" & expressed my concerns. I decided to keep my reservation. We stayed at the hotel for 7 days. I agree that the rooms need some upgrade but... More

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Memphis, United States
1 review
4 of 5 stars Reviewed 1 week ago

the staff is great the room was clean the hotel was clean dining and shopping in walking distance the roof top pool was good did not use the bar or restaurant used the casino very little. I would recommend this hotel if you are going to san juan puerto rico, the beach is only about one hundred fifty yards from... More

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our two night stay at the Radisson was wonderful, the staff was helpful and friendly, the room was clean with fresh linens it was quiet and the price was right. THe music in the lounge was great where we enjoyed a complimentary cocktail, the casino was fun and the surrounding area was well lite and secure.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
Christiansted, U.S. Virgin Islands
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel needs some serious upgrades. The furniture, carpet, bedding, and pillows need replacing. My stay was not the best at all. My first night stay was a disaster. The hallway and room was filty. The tub clogged during my first shower, the front desk would not answer my calls, and it took someone over 30 minutes to come and... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 2
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do very much apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We understand how frustrating such a situation could be, therefore,... More

Glendale, NY, United States
1 review
5 of 5 stars Reviewed 1 week ago

My family and I took a quick getaway trip to PR and had a wonderful time at the Radisson on Ashford Avenue in San Juan. It is centrally located and many appetizing restaurants are available along the avenue. We had pizza, Puerto Rican cuisine and a delicious burger and plaintain fries at This Place right across the street. The room... More

Review collected in partnership with Radisson Hotels

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Contributor
20 reviews 20 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were somewhat concerned with this property prior to arriving; recent reviews that I had seen on this site had not been kind. We needed a decent, clean, safe hotel for a night after returning from our cruise. The property was rated as a 3.5 star property by the agency through which we booked. In reality, I'd rate the property... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A friend and I stayed here for Columbus Day weekend and the experience was not pleasant. As soon as we walked in the room, it was like the air was sucked out of our lungs because it was so thick and had a moldy smell. We went into the bathroom and found mold all over the shower curtain and a... More

Was this review helpful? Yes 2
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not happy with your room due to its unfortunate condition. We have discussed your experience and have taken measures in order to correct the issue and ensure all guest rooms are up to Radisson standards. We are currently undergoing a process of renovation and hope that... More

Chicago, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed there for 1 night and it was fine. Professional, friendly staff - good location. The room could use some upgrades, but was clean. A few blocks form the beach and Ashford Street has plenty of restaurants and shopping. Close to airport and cruise ships. I read plenty of reviews of those who had not nice things to say.... More

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Louisville, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel earlier this week for two nights. For the most part, a pleasant experience except that the hot water is not hot. I would call it tepid (barely warm). That made for an unpleasant shower experience each morning. The room was in nice condition and the common areas were in good condition. My room rate did... More

Was this review helpful? Yes 1
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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson

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