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Radisson Ambassador Plaza Hotel & Casino San Juan

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1369 Ashford Ave., San Juan 00907, Puerto Rico
Best prices for: 1 room 1 guest
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Radisson Ambassador Plaza Hotel & Casino San Juan
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Radisson Ambassador Plaza Hotel & Casino San Juan
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1,000 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lake Havasu City, Arizona
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

I can say for me it's clean. The room I was in had a separate living room with sink, microwave, old TV, desk and chair, couch that makes into bed, chair, coffee maker and coffee and fix'ns and no frig. The bedroom has a safe, iron (not steam), board, alarm clock, flat screen TV. Bath has shampoo, lotion, makeup mirror,... More 

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4 reviews 4 reviews
3 of 5 stars Reviewed 2 days ago NEW

A place to lay your head is about all I can say. Looks like they payed more attention to the pool getting fixed then they did the lower 8 floors. If you are expecting a refrigerator in your room you better ask for it when you book the room (Just saying). Besides that the staff was friendly and by far... More 

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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

If you want to enjoy your experience and not get your money stolen don't stay here!!!! I came save an offer online of a package so I purchased it for me and my family. I get to the hotel at 1 am and they charged me for the night before. THEN I booked the room for a city view and... More 

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Fajardo, Puerto Rico
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

OMG what can I say this was where my honey bunny and I spent our first night after our wedding it was magical, elegant clean excelent attention the food fantabulous people sooooooooo sweet the employees we go very very often to go dancing they have a night club and have groups go and play and sing and the dancing soooo... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

From the minute walking into this hotel it was terrible. The rooms suck and the "free wifi" doesn't even work. Will never come back and advise that you don't either. I give this hotel a -10 out of 10.

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Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Hello Hotelcriticb Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. We hope that you can provide us with anothe ropportunity to exceed your expectations in... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I'm not one to write reviews, but I wanted to advise fellow travellers to look elsewhere! We booked the priceline, so we would have gotten a great deal had this place lived up to expectations. Our room on the 6th floor was so disgusting and dirty! There was dirt and gravel on the floor throughout the room. There was also... More 

Was this review helpful? Yes 3
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

Hello emrosewood, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of the rooms provided. We will discuss the conditions of your room with our staff to ensure all guest rooms arekept up up to Radisson standards. We appreciate your feedback. More 

Senior Contributor
49 reviews 49 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

I really didn't like this hotel at all. I was put into an old dirty outdated room and when I made the reservations online they only showed these nice updated rooms. Anyways room was really dirty, whoever had to vacuum did horrible if they even did which I don't think. Bathroom was nice but also dirty. WiFi was sketchy most... More 

Was this review helpful? Yes 2
Zulma D, Director of Sales at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review

We apologize you were not satisfied with the condition of the hotel and the cleanliness of the room during your stay. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

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