My husband and I stayed at the Conrad for 7 days and it was one of the worst hotels I've ever stayed at.The women who checked us in had a major attitude I believe her name was Pamela. The majority of the staff are rude and act like they are doing you a favor by just doing their jobs. Are... More

Just arrived home from an amazing trip to PR! We stayed part of the time with friends and wrapped up our trip at the Conrad in Condado Beach. It was a pleasant visit and a nice way to end the trip. The check in was a breeze, although the front desk people are very aloof...I don't know if it is... More

There seem to have been a lot of less positive reviews about this hotel. Honestly I am not sure I agree with many of the comments. Like many of the hotels in San Juan its a little old, sort of stuck in the 70's or 80's. It seems like new construction is just restarting (for example next to the Hilton... More

I can't help but wonder what people expect when staying at a P.R. mainline resort hotel with a casino. It's not a bed & breakfast, and it's not the Ritz Carlton in the Hamptons. P.R. is a large, busy Carribbean city, not an exclusive island retreat. These people are working their tails off in a high volume, price competitive operation,... More

Hotel staff was friendly and helpful. stayed 4 nights, had an oceanview room - 1st on the 2nd floor - the door was not operating properly and we were changed the second day to the 8th floor where the view wasn't nearly as nice, but was still quite good. The room is adequate, the bathroom TERRIFIC, except that the closet... More

Room was better than expected.... Lived up to the standard. But - be aware that this is an OLD hotel that has been refurbished, and just had a facade put onto it. Not a new up scale hotel by any means. Probably a 3 star, not 4. I did enjoy it. The casino is not big at all compared to... More

I've stayed in a lot of Conrads and this doesn't live up to expectations. It has been renovated, but it just doesn't compare or live up to the brand. If you like 60s era hotels that have been prettied up then this is for you. Location It's on the western edge of Condado, so it's not really in the heart... More

Incredibly nice staff, and a great place to watch the waves crash. Room layout is really odd--bath/closet/kitchen stuff all together in a box like partition. So you exit the shower inches from your hanging clothes. Very strange. Administratively unorganized, but very willing to correct mistakes. More

We stayed at this hotel for a week. Amazing experience ! Service is pheenomenal. People are super nice and always willing and available to help. We traveled with our two kids - 5 year old and 17 month old. Both had a great time at their 4 pools, the waterslide, etc. Mommy and daddy enjoyed the views. They arranged for... More