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The Condado Plaza Hilton

4.0 of 5
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999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Special Rate
$149 (USD)
The Condado Plaza Hilton
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Ranked #23 of 45 Hotels in San Juan
A recent review
3 of 5 stars reviewed yesterday
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3,167 Reviews from our TripAdvisor Community

Traveler rating
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627
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

The hotel was clean. The front desk staff could use some training in customer service. The "beach" is more like a lagoon. The beds were soft and comfortable. Food and drinks are a little pricey considering this is NOT an all inclusive hotel.

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Englewood, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a nice place to stay. The pool area was clean and plenty of chairs, the customer service reps were friendly, the room was clean, modern, and our ocean view balcony was amazing. The restaurants were just OK, but the hotel was in a great location to walk to other restaurants (most were only 10-15 minute walk). The public... More 

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Athens, Georgia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a business trip and had an ocean view room. There are two sides to this hotel, and I heard the folks on the non-Ocean side were not as thrilled with their rooms. Although I didn't have time to check out the pool, lay in the hammocks or visit the disco or bar, I enjoyed sitting on... More 

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Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Dear M_Phillips2014, Thank you for taking the time to write a review and for those wonderful pictures. Definitely our ocean view is spectacular and fabulous; I couldn't agree with you more. We hope to have you back soon so you can have the experience on using our pool, laying in the hammocks and going to the bar. Please feel free... More 

1 review
2 of 5 stars Reviewed 3 days ago NEW

Sheraton is better.. Condado is too pricey and the hotel could use an upgrade. Valet parking attendants are not friendly...Casino is boring! I won't come back, not worth it! Sheraton is better.. Condado is too pricey and the hotel could use an upgrade. Valet parking attendants are not friendly...Casino is boring! I won't come back, not worth it! Sheraton is... More 

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Travelers are raving about these San Juan hotels

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I will keep it short and sweet. Two towers please beware of the distance/ walk you will have to encounter. The Tower located Located on the beach which is nice has the confidence of the pool, and beach amenities. second tower had 1 elevator 10 stories high. Guess who they placed on the tenth floor. It took 15 minutes or... More 

Was this review helpful? Yes
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Dear Mikah84, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We apologize for the elevator inconvenience; since May, we're working on our elevator renovation project that includes new features. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and... More 

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This historic hotel is nicely updated, at least all the areas we encountered, and looks stunning when you enter the hotel. Our room was clean, comfortable and looked great. I loved the sliding doors to the wonderfully clean open bathroom. It is great for a romantic stay, but it wouldn't work as well if you needed extra privacy (in our... More 

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Providence, Rhode Island
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is fabulous ,the staff greeted us with a smile as soon as we stepped onto the property . The hotel is beautiful ,the rooms,pools and jacuzzi were awesome . The restaurants are very nice . There's a Denny's located on the property also and you can get breakfast and lunch at a great price. When you go outside... More 

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Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Dear Debra F, Thank you for sharing your experience. How wonderful to know that you had a great mother and daughter time. Thank you for your kind comments; they're greatly appreciated. Our main mission is to provide exceptional customer service and create lasting memories with our guests; we always love to hear from our guests when our endeavors have succeeded.... More 

Mesa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Hilton Condado is located on the beach in San Juan. The hotel is beautiful and the staff was extremely helpful. My daughter was not feeling well and we were able to check in early. The beach area is gorgeous and clean, great for swimming. The hotel is within walking distance to restaurants, CVS and Walgreens. The only thing that... More 

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Pennsylvania, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Discovered I had left my cell phone charger. Manager went and got his charger and lent it to me for a few hours to charge my phone. Greatly appreciated. Also just really friendly, service oriented staff in all areas of the hotel. You feel welcome and valued as a guest.

Review collected in partnership with Hilton Hotels & Resorts

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Puerto Rico
Top Contributor
54 reviews 54 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have been staying monthly for several nights at the Condado Plaza Hilton for close to a year. My assignment is over at the end of June and all that I have to say is that I have found a great place to stay. Now my stay will be for enjoying many of the amenities they have to offer. The... More 

Was this review helpful? Yes
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Dear PuertoRicoLOLA, Thank you for taking the time to write a review. We love hearing about our guest's experiences specially when we achieve our main goal of providing you with top-notch service and installations. Thank you for the beautiful pictures you posted. We hope to have you back soon. Please feel free to contact me for reservations. Regards, Carolina Carolina.padin@hilton.com More 

Hotel Review Summarization

What travelers say

  • Ocean views(48)
  • Very nice(44)
  • Pool area(32)
  • Cafe caribe(18)
  • Resort fee(9)
  • Public beach(6)
  • Hot tub(4)
  • Cab ride(4)
  • SMALL beach(4)
  • Salt water(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,343 photos of this hotel

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Pool/beach area (263)
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Dining (39)
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Bathroom (125)
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Amenities (59)
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Beach (5)
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City View Room - Lagoon Tower (60)
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City View Room - Main Tower (61)
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Lagoon View - Lagoon Tower (53)
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Pool (28)
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Superior Ocean Front - Main Tower (58)
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The Hotel (69)

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Hotel & grounds (45)
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Dining (6)
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