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All 44 San Juan hotels

The Condado Plaza Hilton

4.0 of 5 Hotel   |   999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
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Ranked #19 of 44 hotels in San Juan
A recent review
3 of 5 stars reviewed yesterday
flowinghair1795 Long Island, NY
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2,363 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Long Island, NY
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We visited San Juan for our first time prior to our departure and after our return from a cruise (1 night before and 1 night after) and decided on the Condado Plaza Hilton. I researched other hotels in the area and decided to choose this hotel. The reviews were mixed with some valid negative comments but the manager took time... More

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Grand Rapids, Michigan
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were upgraded to an ocean view room, and what a view it was. One of the best we've had-just looking straight out at the water. Housekeeping was great. We had left baby bottles out for us to wash after going to the pool, but they did it for us. What a pleasant surprise. There was one mishap though. My... More

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New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for 5 days in the beginning of March 2014. Upon arrival to the hotel, the check-in line was incredibly long. The check-in staff seemed very flustered. My husband and I were informed that our room would not be available until 4 p.m. so we had a chance to explore the grounds while our room... More

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Ankeny, Iowa
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for 2 nights after a cruise. The front desk people were friendly but be aware that the lobbry can get busy with some very long lines for everyone to visit the front desk. We had to wait for our room until after 4pm. You can leave your luggage at the concierge desk while you wait. The lobby... More

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Statham, Georgia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff was friendly. The location was fantastic. The property was clean and maintained. The gym was great. The casino was fun. The eateries and shops throughout were very handy. Lagoon view was nice, but our bed was not comfortable and should be replaced. San Juan is a great place.

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Charlottesville, Virginia
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a wonderful stay at the Condado Plaza! The hotel staff was very friendly and helpful at all times. The Hotel itself was a beauty and the rooms very comfortable. Although I know the hotel is pretty old, you wouldn't know, it look slike it has been remodeled recently since everything was very nice looking. We found the room... More

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ATL
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My family of 5 stayed here for a Spring Break vacation and decided to splurge on the Oceanfront Residence Penthouse that rents for $919 per night since it was the only unit that would allow us all to stay in one room without having a roll away bed. Oh, and don't forget to add the $150 per night resort fee... More

Was this review helpful? Yes 3
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear sanktank7 Hi there! Thank you for taking the time to share your comments. We appreciate your feedback and for selecting our hotel for your recent family vacation. We sincerely apologize if you were disappointed by our Penthouse Suite. Your comments will help us to ensure we're providing the best information on our guest rooms prior to guest arrival. Our... More

Chelmsford, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for business a few weeks ago and wasn't overly impressed. The beach is incredibly small (and public), with worn out lounge chairs that make you feel as if you're going to break them if you lay on them. The rooms were nice, but during my stay there someone let him or herself into my room (I'm assuming... More

Was this review helpful? Yes 2
San Juan, Puerto Rico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After reading several reviews, I booked the Condado Plaza Hilton because the rooms looked more "Caribbean" than the other hotels. Room was exactly like the photo. Every staff member of this hotel is pleasant and helpful. Pikayo restaurant was beyond outstanding. The variety of pools, restaurants and lounge areas was great- you could always find a "perfect spot". The beach... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear Jean M, Thank you very much for sharing your comments regarding your recent stay at our hotel. I am very happy to read that your stay was enjoyable and more importantly, you felt that every staff member was pleasant and helpful. We would love to have the pleasure of welcoming you once more at our beloved Condado Plaza Hilton.... More

atlbride09
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

My Father-in-Law's boat was docked here, so my husband and I decided to take a last minute trip to go visit him before he moved on to his next island. We had been eyeing flights to see when they would drop and they ended up going up to an outrageous amount (from $350 pp to $1,000pp), so I researched and... More

Was this review helpful? Yes 3
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear atlbride09, Thank you for taking the time to share your feedback regarding your recent stay. I am glad to know that it was a great last minute getaway! I am glad to know that your stay was nice. It is very possible that when you booked your flight and stay the resort fee and government tax were not included,... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(80)
  • Very nice(67)
  • Pool area(41)
  • Cafe caribe(22)
  • Resort fee(15)
  • Public beach(13)
  • Hot tub(12)
  • Cab ride(9)
  • Credit card(7)
  • Front desk staff(7)

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in San Juan
#5 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#8 Luxury Hotel in San Juan
#12 Business Hotel in San Juan
#14 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only luxury hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotels. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-wining Pikayo restaurant, elegant event venues, three glistening pools, water slide, a 24-hour casino, waterports, 24-hour fitness center, tennis, poolside massage and a bubbling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel
Conrad San Juan Condado Plaza Hotel San Juan
Conrad San Juan
San Juan Conrad
Condado Plaza
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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