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All 46 San Juan hotels

The Condado Plaza Hilton

4.0 of 5 Hotel   |   999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
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Ranked #21 of 46 Hotels in San Juan
A recent review
4 of 5 stars reviewed 3 days ago
326joanneg
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2,757 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Guaynabo
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

We have asked for a mojito. One would think that you'd get the best mojito here. With the taste of mint, lime, freshly opened 7-up, good rum. It was terrible! Stale, no flavor, no taste, just a a dead drink that was expensive and up drinkable. We complained, we asked if the barman had experience in mixing drinks. The guy... More

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 3 days ago NEW

I came to the property because it was an overflow hotel for my conference. It has a beautiful site for enjoying the water of the ocean and the lagoon. Getting in quite late on the first night, the only choice for food was a cafe. Not many healthy choices, but very courteous and helpful staff. The rest of the time... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos 326joanneg, Thank you for sharing your feedback. I agree with you on our views. they're beautiful! We are the only hotel that is located between the Atlantic Ocean and the Condado Lagoon; these is one of the reasons that makes us unique. I'm happy to know that you enjoyed staying with us. If travel brings you back, please feel... More

san juan, Puerto Rico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a very nice hotel with modern decoration. The location is good to take a walk and do shopping, among others. It have with very different amenities and the employees are so professional with the people.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Carolina P, Guest at The Condado Plaza Hilton, responded to this review

Dear Marisel Q, Thank you for taking the time to write a review. I'm glad to know that you enjoyed our amenities and services. We hope you stay with us again in a near future. Please feel free to contact me for future reservations. I can be reached at Carolina.padin@hilton.com Kind regards, Carolina More

Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Overall the hotel was okay. The staff was pretty friendly and nice. The hotel looked much nicer online than on person. I had two rooms one was really nice and clean and smelled good. The other was on a differently floor and it pretty much smelled like mold my entire stay. It felt damp, not that anything was wet but... More

Was this review helpful? Yes 3
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Nataya1280, Thank you for sharing your feedback with us. I'm sorry for the trouble you encountered with your second room. Guest feedback is extremely important to us, as we strive for excellence every day. Since I'm always disposed to clarify any doubts, I would like to explain the incidentals charge. Our incidentals charge is $50 per night per room;... More

Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Perfect place for a week's stay for my conference-turned-vacation trip! The staff were all really friendly and helpful with any questions I had about the hotel or San Juan in general. Jesus in the casino was particularly amiable and he chatted with me at length about the local nightlife and other common interests which made me feel quite at home.... More

Was this review helpful? Yes 3
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Megan A, Thank you for sharing your feedback with us. You're so right; the big hammocks overlooking the ocean it's a most! One can get so relaxed by hearing the sound of the waves splashing the rocks. I personally love it. Thank you for mentioning Jesus and Angel on your review, I will be letting them know your feedback;... More

Champaign, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I just returned from a 5 night stay at the Condado Plaza. We stayed in room 367 which was a king room. It was much smaller than I expected and the bathroom was tiny. That said, my husband and I had everything we needed and really enjoyed our stay there. We loved the main pools and rented snorkeling equipment from... More

Was this review helpful? Yes 2
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Clyde1959, Thank you for sharing your feedback with us. I'm sure you loved the snorkeling at our beach, it's so fun! It's the perfect adventure for family and friends. It's great to know that you like our pools, casino and staff service. We hope to have you back soon with us! Please don't hesitate to contact me for future... More

Miami, Florida
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The pool & location were excellent. The hotel building was slightly old. The casino was adequate. The indoor bartenders were great. There is no spa in the hotel. If I come back to San Juan, I would consider this hotel again.

Was this review helpful? Yes 3
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Dbierman13 Thank you for writing about your recent stay. It's great to know that you enjoyed our pool, location and services. I completely agree with you with our pools and location being excellent; since one of our pools is the only salt water pool in the island. Also, you can find restaurants, bars, beaches and luxurious stores such as... More

Gilbert, Arizona
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel really did have it's act together. The room was nice and all of the amenities in the hotel were first class! It was good having a Dennys in the hotel for a quick, predictable breakfast. The fitness club was outstanding, the beach area and pools were super! Would go back there again and again! Wish they didn't charge... More

Was this review helpful? Yes 2
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Bruce K, Thank you for writing a review of our property. I'm so happy to know that your enjoyed our amenities and services and that you would come back again and again. If travel brings you back, please feel free to contact me for future reservations. You may reach me at Carolina.padin@hilton.com All the best, Carolina More

United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

The outdoor area (pool, hot tub, beach) is fantastic. The rooms are so-so (bathroom door off its track, hair dryer and other amenities missing when we arrived, and other minor issues). I would overlook all these, but the disorganization was very disappointing. The staff made multiple serious errors in the check out procedure; I am still waiting for reimbursement of... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Amy B, Thank you for those kind comments about our pool area and for sharing your feedback. I understand that you were not satisfied with your room and with our front desk service. I sincerely apologize for this and assure you that your feedback is of great importance to us as we ensure the comfort and satisfaction for our... More

Orlando, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It really needs improvement on check in guess experience as well as the room quality. In general is nice but minor issues with plumbing fixtures, and glazing facing the street too dirty. Nevertheless the common areas are beautiful with modern environment. I have traveled to San Juan several times and always go to this Hotel, but this time was a... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Hernando C, Thank you for writing a review. I extend my most sincere apologies for the inconveniences you encountered. Your feedback is extremely important to us and we are taking your comments into consideration as we improve on our on-property experience. Please contact me at Carolina.padin@hilton.com for your next stay and I can pledge you won't be disappointed again.... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(78)
  • Very nice(67)
  • Pool area(40)
  • Cafe caribe(22)
  • Resort fee(15)
  • Public beach(13)
  • Hot tub(12)
  • Cab ride(9)
  • Credit card(7)
  • Front desk staff(7)

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 571
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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