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All 46 San Juan hotels

The Condado Plaza Hilton

4.0 of 5 Hotel   |   999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
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62%
Ranked #19 of 46 hotels in San Juan
A recent review
3 of 5 stars reviewed 2 days ago
cameron2616 Phoenix, Arizona
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2,503 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at the Condado Hilton from July 3rd to July 7th. It looks like an older hotel from the outside but has been remodeled with a modern flare on the inside. A large saltwater aquarium greets you as you walk in and head to the front desk. The staff was nice and expedient with the check in process however we... More

Was this review helpful? Yes 1
Corona, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

I knew exactly what to expect from this hotel from the reviews and user pictures. Also searched on Youtube to see what the rooms look like. OceanView is pretty sweet. I would recommend springing for it. You'll wake up seeing aqua blue right outside your window.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Long Beach, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Was only here for two nights but pleasantly surprised with the location. Our room overlooked the lagoon), clean, contemporary. Starbucks & IHop downstairs. I only saw one small pool, didn't get a chance to relax at the private beach -wish I had. Within walking distance of shops & restaurants & the Caribe Hilton. Used pedicab & taxi services. Spent day... More

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Marion, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel several times in the past 4-5 years. It used to be Conrad Condado Plaza and now it is Condado Plaza Hilton. Hotel facilities, pool and rooms are really nice. Pro: Great room and views to the Laguna. Picayo restaurant is really great but pricey. Location is excellent, walking distance to restaurants, clubs, bars, etc. The... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for a week long vacation, and was very pleased with the accommodations-although you can tell that's it was an older hotel that got upgraded. My room was very clean, comfortable and very modern. The view from my balcony was amazing!!! There are several bar/lounge areas inside the hotel; two swimming pools, and the beach is... More

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I made a reservation for 5 nights (7/4 to 7/9) through Priceline. I had some of really bad experiences that I want to highlight here. a) I was supposed to check in at 4PM on 7/4, when I walked in at 7:30 PM, I was asked to wait for sometime as the room was not ready. I had to wait... More

Was this review helpful? Yes 5
EdgardoL, Front Office Manager at The Condado Plaza Hilton, responded to this review

Dear Guarav V We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, I want to thank you for taking the time from you busy schedule to write this review since we are always looking for ways to improve our customer experience. Your satisfaction is very... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first stay in Puerto Rico. We usually only do connecting flights there. The hotel we decided to stay at was actually pretty good. It's great for the kids, especially if they love going down the slide in the pool. The beach is small and public but still nice. You can go snorkeling right there. My kids loved... More

Was this review helpful? Yes 1
Colorado Springs, Colorado
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My family and I stayed at this hotel in June. Location was nice, the beach is small but there are plenty of other beaches within driving distance. The room was clean and bathroom was very spacious which is great for four people. The beds were comfortable. Parking is about twenty dollars a day and there are resort fees on top... More

Was this review helpful? Yes 1
New York, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This was my second time in this hotel in the past 6 months. First time around the experience was so bad, I couldn't believe it. I came for a second time for a friend's wedding and decided to give them a chance (honestly, I was looking to stay somewhere else). They simply have no customer service. The hotel staff don't... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
EdgardoL, Front Office Manager at The Condado Plaza Hilton, responded to this review

Dear Mr. Adolfo N I truly apologize for not meeting your expectations especially our staff not acknowledging you promptly. I can assure you that these are clearly not our standards and we will take the necessary steps to improve. I thank you for taking some time out of your schedule to provide us with your stay information since this will... More

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked online accommodation at this hotel. Email confirmation stated the total charge for our stay. On checking out we we're charged a large resort fee per person per day above the total price which had been confirmed. On questioning the manager she advised me she received daily complaints re this issue and advised us to read the fine print.... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(80)
  • Very nice(67)
  • Pool area(41)
  • Cafe caribe(22)
  • Resort fee(15)
  • Public beach(13)
  • Hot tub(12)
  • Cab ride(9)
  • Credit card(7)
  • Front desk staff(7)

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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Pool (42)
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City View Room - Main Tower (90)
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Beach (9)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#5 On the Beach Hotel in San Juan #5 Casino Hotel in San Juan #9 Luxury Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only luxury hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotels. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-wining Pikayo restaurant, elegant event venues, three glistening pools, water slide, a 24-hour casino, waterports, 24-hour fitness center, tennis, poolside massage and a bubbling nightlife. ... more   less 
Number of rooms
571

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