We stayed at this hotel for our honeymoon. It wasn't what we expected for our honeymoon and for it to be a hilton property. The staff at the front desk at check-in wasn't very pleasant and kind of rude. If you can get passed that the rest of the staff is GREAT!!! They are very eager to please. Our room... More

A nice hotel, clean rooms, staff courteous and nice ammenities. More

We spent four nights at the Conrad San Juan Condado Plaza and found it altogether pleasant. Every staff member we encountered was helpful and extremely friendly. The room was large, immaculate and provided every amenity we needed. Even though we were on the inside of the oceanside building, we had water views of the lagoon. Some of the weather stripping... More

Very good hotel, very clean and the staff was very courteous. The amenities were not as nice as the sister hotel Caribe Hilton however, very nice never the less. More

This hotel offers all the amenities; casino, restaurants & ocean views. It's worth it to get an ocean view room with a balcony so you can enjoy sipping wine while watching the ocean. The decor is very modern yet comfortable. The bathroom was very spacious, but only had a shower which might be a problem for some. It also would... More

Im not even going to complain about the horribly rude and unhelpful management staff at this place because I only had to deal with them a couple times. What I will say is the security in this hotel is the worse I have ever dealt with. First of all housekeeping doesnt knock. They simple open you door and see if... More

The Conrad San Juan Condado Plaza is in an ideal location at the mouth of Condado Lagoon. Old San Juan is a short bus or taxi ride away, and the restaurants, shopping, and beach are a short walk from the hotel. We spent six nights in a room facing the lagoon and the city that afforded us a panoramic view... More

I stayed there many years ago and kept their card because it was such a nice hotel and well located. We just got back from vacationing in San Juan and stayed the whole time at this hotel and it was even better than I remembered and we expected. The room was fantastic with a view of the lagoon, staff was... More

My sister and I just returned from a spectacular trip to Puerto Rico. I was a little nervous about the Hotel and Service at The Conrad after reading all of the reviews, and have to say that as far as our experience, Everything was fantastic! Upon arrival, we were helped by the very friendly and accommodating door men. Our check... More