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All 45 San Juan hotels »

Conrad San Juan Condado Plaza

4.0 of 5
999 Ashford Avenue, San Juan 00907, Puerto Rico
Hotel amenities
Conrad San Juan Condado Plaza
Ranked #13 of 45 hotels in San Juan
3.5 of 5 stars 1285 Reviews
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1,285 reviews from our community

What travelers say about this hotel
  • Very nice(76)
  • Pool area(45)
  • Ocean views(38)
  • Ocean view room(37)
  • Public beach(29)
  • Salt water(25)
  • Hot tub(23)
  • Resort fee(16)
  • Cab ride(12)
  • Friendly and helpful(12)
Traveler rating
    352
    425
    252
    149
    107
Only show reviews for Family (195) | Couples (503) | Business (160)
Date Rating
THE WORLD
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 29, 2012 NEW

We were looking forward to our stay prior to taking a cruise; we were excited to have a couple of down days to relax. We arrived incredibly late due to a huge delay at DFW. We received a very friendly greeting and an offer to upgrade from City View to Lagoon View. Loved the view for the most part. The... More

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San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2012 NEW
1
person found this review helpful

We just returned from San Juan Puerto Rico we stayed at the Conrad San Juan Condado Plaza Hotel great location. The room was very spacious and clean. The bus runs in front of the hotel and it is only 75 cents which takes you to Old San Juan.Old San Juan is beautiful and other sites. We were disappointed because the... More

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Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2012 NEW via mobile

Good value for your money. Here are the summary notes: $18 from airport by taxi. 3 pools. 1 has a waterslide for the kids and a swim up bar for moms and dads. 1 shorter lap pool. - approx 15-17yrds at the adjoining hotel. It's where the gym is. Basic gym with treadmills, free weights, pulleys, medicine balls, 3 different... More

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Houston
2 reviews
4 of 5 stars Reviewed May 27, 2012 NEW

This hotel holds the Hilton name discreetly.  Most of what you see gives the appearance of someplace that's been painted over with modern-looking furniture added in.  Staff is attentive and worked through some equipment challenges that prolonged our check-in.  Our room placement could have been better.  No one wants to be across the hall from the ice machine or staff... More

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New York, New York, United States
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2012 NEW via mobile
1
person found this review helpful

Our trip here started off very well; friendly staff, great location and amenities. But that was ruined when the hotel decided to rent out half of the pool area to a very rude group who blasted their obscenity-filled music and took all the chairs from the paying hotel patrons. Management had no idea what was going on and refused to... More

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london
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 27, 2012 NEW
3
people found this review helpful

Huge disappointment with this hotel; being a Conrad I was expecting something a bit more upmarket than a normal Hilton. Not so. More of an upmarket motel. The building is 35 years old and it's showing it's age. My first room had an interconnecting door and I could hear EVERYTHING going on in the room next door - even when... More

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Contributor
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2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 26, 2012 NEW
2
people found this review helpful

We ate at Cafe Caribe twice-one time was appetizers and another time we had churrasco. Both times the food was great, and the prices were quite reasonable. There pina coladas were a bit too sweet for me, but that's just my taste. Waiters were very polite as well.

Was this review helpful? Yes
See 9 more reviews by Catherine P for San Juan
New York City, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 23, 2012
3
people found this review helpful

We arrived at the hotel around 1pm which is way before check in time and they had a room ready for us we booked a city view which wasnt horrible but it wasnt the best view. we stayed at the main hotel side ( not where dennys is) and our room was spacious clean. The pool was a little dirty... More

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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 22, 2012
2
people found this review helpful

We stayed at this hotel for our honeymoon. It wasn't what we expected for our honeymoon and for it to be a hilton property. The staff at the front desk at check-in wasn't very pleasant and kind of rude. If you can get passed that the rest of the staff is GREAT!!! They are very eager to please. Our room... More

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Leah Rossi, Front Office Manager at Conrad San Juan Condado Plaza, responded to this review
May 24, 2012

Dear ArmyLT, I would like to thank you for your review of your stay with us. At the hotel, customer service should be visible in all areas, and I apologize if this was not reflected during your experience as it should have been. Your feedback is valued and of course helpful to us. Thank you and regards, Leah Rossi Guest... More

Millburn, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 20, 2012

A nice hotel, clean rooms, staff courteous and nice ammenities.

Was this review helpful? Yes
See 4 more reviews by svarki for San Juan

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Additional Information about Conrad San Juan Condado Plaza

  • Conrad San Juan
  • San Juan Conrad
  • Condado Plaza
  • Condado Plaza Hotel San Juan
  • Hotel Resort Wyndham
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico
Price Range: PLN: $

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