First I would like to say that the hotel is clean (at least my room was) but It's way overpriced and the staff is extremely rude. I try to stay exclusively at Hilton brand hotels whenever I travel and my advice to Hilton would be to retrain this hotel's staff. First the false advertisement: Although this is a beach front... More

My review is super late but I wanted to write anyway. We used the Conrad San Juan as our home base for our destination wedding. We had 100 guests who all stood at the property with us. The contract process was easy although you do have to chase down your sales person at times. It was easy to add rooms... More

The room was great. Private balcony with ocean view. Could hear the ocean throughout the night. The service was just okay. Areas where they met expectation: (1) The room was sufficiently cleaned in a timely manner. (2) The front desk and lobby personnel were polite and courteous. (3) The associates at the desk to help plan excursions were friendly and... More

Our eagerly awaited six-day holiday in San Juan was nearly ruined by staying at the Conrad. It wasn't the price (which was allegedly lower than average for the season because of a package deal), nor the poorly designed room (one of those inexplicably stupid design choices that put the closet IN the bathroom), nor even the joke of a beach... More

Stayed 5 nights but even though we told them 5 times the air conditioning was not working they didn't fix it. We did get 2 free bottles of water each day and wonder if that was to make up for the room being warm. The first night the a/c made a loud thump every 20-30 minutes and scared the heck... More

We stayed at the hotel mainly because it was advertised that the hotel provided (and I quote) "A Beachfront Paradise Right at Your Doorstep". Instead, the beach was the size of a large sandbox facing a noisey highway. It was terrible. There were no waves, it was small, dirty, noisey and rocky. Coming to Puerto Rico for a beach vacation... More

I would highly reccomend this hotel i feel i am kind of a snob when it comes to my accomadations this hotel met all my needs and expectaions don't hesitate to stay here splurge for the ocean view you will not be dissapointed . the restaraunts were good especialy loved the breakfast with a view . concierge was helpful parking... More

Great modernist/minimalist decor, very comfortable rooms, nice garden with beach-side pool with slide for the kids and swim-up bar for parents. More

Besides celebrating my ocean view wedding at this hotel, I stayed in one of the best suites I've been in; it had a spectacular ocean view and fabulous accommodations. More