Service was great, after staying at the El San Juan which was a horrible experience the Conrad was a much better option. We would definitely stay there again. The casino was great, restaurants onsite were great and the front desk staff was exceptional. more

The Conrad Condado is magnificent. The lobby looks chic and trendy. The rooms are spacious. The 4 pools, whirlpool, steam room, and sauna can't be beat. The beach next to Condado (towards the bridge, not the one directly behind it) has great snorkeling and is protected by a double barrier reef to prevent undertow and large waves from sweeping you... more

My friend and I stayed here for one night before we left on a cruise. The hotel had obviously been renovated but was chic and colourful. The lobby was beautiful, the room was very tastefully decorated and the view from our balcony over the ocean was great. The bar/restaurant deck looked very inviting, as did the pool and grounds but... more

Booked a flight/hotel vacation that included 5 nights stay in an ocean view vista room at the Conrad Condado for a great price. The hotel itself far exceeded my expectations. The lobby has a night clubby feel, but don't let that frighten you. The rooms are updated with modern furniture, a beautiful bathroom, comfortable beds, and a killer ocean view... more

Arrived in rain, an old hotel, re-modelled, money spent on public areas. Our room smelt dank. The balcony was useless, the view appalling as a derelict building with graffitti was off to the right and a poverty-stricken block of flats in front of it. The room felt like a prison cell designed by the colour blind - bright primaries that... more

I am a Hilton Honors member and was able to pay for my entire stay with my points so I essentially stayed for free....so, keep that in mind. The lobby is very modern and chic, check in was fast, easy and the staff are very nice. The hotel is a little dated, but the room is nice, very modern. We... more

Watch out for the Conrad San Juan Condado plaza randomly adding a porterage charge in the middle of your stay, even if you didn't use it. No wireless connectivity in my room, had to go to the lobby. Loud street during all times of the day/night. Stay elsewhere if possible. more

We stayed in an Ocean Vista room up on the 7th floor. The décor is modern. The bathroom is large with a very cool glass shower. The views from our room were spectacular. The grounds are immaculate. The pools are inviting and, while we were there, not overly crowded. The Café Caribe restaurant was very reasonably priced and offers a... more

The Conrad San Juan website looked great and the reviews on tripadvisor were very positive ... but this hotel exceeded our expectations! Was better than we had imagined..we loved it! Traveled with my sister, stayed 5 nights ... we were upgraded to a ocean view room, which was fabulous! Room had a great little balcony to sit and enjoy the... more