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El Canario by the Lagoon

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4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico
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El Canario by the Lagoon
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216 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (216)
  • Mar-May only
    (70)
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    (24)
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    (74)
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Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had to scramble for a hotel at the last minute when another reservation fell through and thought we hit the jackpot when we found El Canario. It's by no means a luxurious hotel but it has everything you need in a hotel, is very clean and cosy, staff is friendly, all in all, is a great value!

Was this review helpful? Yes
John V, Owner at El Canario by the Lagoon, responded to this review

I am so happy we were able to accomodate you. We continue our effort to make everyones stay with us a pleasant and safe one. Your comments are sincerely appreciated. We remain at your service and hope you consider us for your next visit to Puerto Rico. More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Before my trip to San Juan, I researched different options. I decided to rent an apartment in San Juan, but it did not work out. Change of plans at the last minute...I stayed at this small, clean and safe hotel with friendly staff near Ashford Avenue and La Concha Hotel and beach. A good option for business or pleasure. No... More 

Was this review helpful? Yes
John V, Owner at El Canario by the Lagoon, responded to this review

We continue to improve and offer you better service. I hope you can enjoy some of these on your next visit. Thank you very much for your kind comments. More 

Washington DC, District of Columbia
5 of 5 stars Reviewed 4 weeks ago

I was booked in an upscale conference hotel that was too far from downtown, and feel lucky to have found El Canario by the Lagoon to stay at instead. It is in a great location, a couple of blocks away from the beach and from strip of funky shops and restaurants. The rooms are clean, fresh, and simple. The staff... More 

Was this review helpful? Yes
John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for your review. We are constantly working to improve our product, and we hope next time your experience will be even better. Come back and see us soon. We appreciate your business. More 

home
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I must admit that upon entering the spartan and dated facilities, and feeling the distinct disinfectant smell (indeed they keep very clean facilities), I had memories of bygone hospital stays – BUT beyond that, I liked the place! It is an old property, but it is well kept and very clean. The hotel personnel are very friendly and helpful. The... More 

Was this review helpful? Yes 1
John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for staying with us. We hope to see you again soon. More 

Cooper City, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am traveling with my family, wife and sister in law. It's a vacation and business type at the same time. I was only staying for one day in San Juan, so I had made reservation at the El Canario Hotel since I been there before, they didn't disappoint. I arrived late in the afternoon and was greet by Ashilly.... More 

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John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for selecting El Canario Lagoon once again for your stay in San Juan. We have been working very hard to better our customers experience at our hotel. We are continuing to make improvements and we hope next time your experience will be even better than the last. Thank you. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2015

It was great! I could not ask for more. The staff was great. Breakfast was nice. Room was very clean.. This is the perfect room to stay if you need some where to rest at night. I would recommend to my friends. Beach is a approx block away along with Ashford main strip with many restaurants to choice from. Cvs... More 

Was this review helpful? Yes 3
John V, Owner at El Canario by the Lagoon, responded to this review

We are very happy you had a good time while you stayed with us. We are always here at your service. Come back and stay with us again. More 

Brooklyn, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 7, 2015

I booked my reservation here last minute (while my mother and I were waiting for our luggage at the airport) and I have to say, the staff was so incredibly nice and accommodating (even at 4 am!). The place itself is so well located and clean! It has everything you need for a decent stay. AC, TV, comfortable bed and... More 

Was this review helpful? Yes 1
John V, Owner at El Canario by the Lagoon, responded to this review

Enjoyed meeting your family. Good luck in your career. Come back to see us. More 

North Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2015

The location is excellent as it is in the heart of the Condado. The staff extremely knowledgeable, friendly and helpful. No language problem at all. Great choice for San Juan visitors who are looking for a good value. The hotel is very clean and well kept. I wouldn't consider staying anywhere else when I go to Puerto Rico. I have... More 

Was this review helpful? Yes 2
John V, Owner at El Canario by the Lagoon, responded to this review

Glad to have you. Come back to see us. More 

Winter Park, Florida
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed June 1, 2015 via mobile

I had a family emergency and booked a one way flight to San Juan and no hotel due to the chaos. After a long day dealing with a crisis I sat at a fast food place trying to book a hotel and there were no rooms available anywhere.The canario was the only choice using orbitz and the price was high... More 

Was this review helpful? Yes 1
John V, Owner at El Canario by the Lagoon, responded to this review

I am very sorry your experience at the front desk was less than you expected. We take customer service very seriously, and I can assure you it won't happen again. I am happy we were able to accommodate you in a room. I hope your trip was good, even under the circumstances you were facing. I hope in the future... More 

Travelers are raving about these San Juan hotels

2 reviews
3 of 5 stars Reviewed May 26, 2015

A nice, budget friendly place with a great view of the lagoon. Staff are always helpful and the rooms are clean. It's a good hotel for a short stay and there are several malls within a reasonable distance. This was my second visit and I'll be back.

Was this review helpful? Yes
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