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El Canario by the Lagoon

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4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico
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224 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • French first
  • German first
  • Spanish first
  • Any
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  • All months
    (224)
  • Mar-May only
    (70)
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    (56)
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    (24)
  • Dec-Feb only
    (74)
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British Virgin Islands
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Went for six night ,the room was clean,went with my daughter, had a great time,the staff was friendly,lots of restaurant close by.the area was safe and clean.breakfast was also including and stayed on the first floor

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John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for staying with us. Your business is greatly appreciated. We hope to see you again on your next visit. More 

Virginia Beach
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I came to San Juan with 2 friends and we stayed at El Canario based on its location. We stayed on the top floor in the suites and it turned out to be the perfect accommodations. There is a large veranda between the 4 guest suites that was perfect for gathering and enjoying a happy hour before heading out. If... More 

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John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for staying with us. Rest assured we continue to improve our services and hope you will come back and stay with us again. More 

Virginia Beach, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

El Canario Lagoon hotel in San Juan Puerto Rico was a most pleasant 4 night stay for me and my two friends on vacation. Rooms were clean and supplied with everything we needed for a worry free stay. Located in the heart of San Juan, there were numerous beaches, shops, restaurants and services within easy walking distance. And the owner... More 

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John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for your kind words. Having you stay at our hotel was a pleasure. We all certainly hope you do come back soon with your family. As you know we are starting our lobby and patio renovation, so next time we will be able to offer you an even more pleasant stay. Hope to see you soon. More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel for our son's first year birthday. The room we had was outstanding and clean. Customer service was excellent and the free continental breakfast was good. Everything we need it was at walking distance. Even though they do not have too many amenities, just to be in the heart of Condado compensates for the lack of... More 

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John V, Owner at El Canario by the Lagoon, responded to this review

Thank you so much for staying with us. We certainly hope to see you on your next visit. Unfortunately we do not have the space for parking, but we do offer the high rise valet parking around the corner for $17 per 24 hr period. We remain at your service. Thank you for your review. More 

Irving, Texas
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived to the hotel around 9pm and parked temporarily in the fire lane to unload all of our bags. We booked through hotels.com so when we checked in, it took a while to find our reservation, since we had just booked it a few hours before arriving. The lady checking us in was multitasking and trying to check in... More 

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John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for staying with us. We hope to see you again on your next visit. More 

Jacksonville, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We splurged and got a penthouse room that faced the lagoon. It had 2 rooms - one a small kitchen with frig, microwave, and coffee maker. Luckily we had plates and silverware as none were provided. The bedroom was huge with a walk in closet and nice bathroom. The manager Hans was very extremely friendly and got a place for... More 

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John V, Owner at El Canario by the Lagoon, responded to this review

Thank you very much for staying with us during your visit to PR. Your comments are appreciated and well received. We will consider placing plates and silverware in our suites. Thank you for your interest. Hope to see you soon. More 

Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2015

We had to scramble for a hotel at the last minute when another reservation fell through and thought we hit the jackpot when we found El Canario. It's by no means a luxurious hotel but it has everything you need in a hotel, is very clean and cosy, staff is friendly, all in all, is a great value!

Was this review helpful? Yes
John V, Owner at El Canario by the Lagoon, responded to this review

I am so happy we were able to accomodate you. We continue our effort to make everyones stay with us a pleasant and safe one. Your comments are sincerely appreciated. We remain at your service and hope you consider us for your next visit to Puerto Rico. More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 1, 2015

Before my trip to San Juan, I researched different options. I decided to rent an apartment in San Juan, but it did not work out. Change of plans at the last minute...I stayed at this small, clean and safe hotel with friendly staff near Ashford Avenue and La Concha Hotel and beach. A good option for business or pleasure. No... More 

Was this review helpful? Yes 1
John V, Owner at El Canario by the Lagoon, responded to this review

We continue to improve and offer you better service. I hope you can enjoy some of these on your next visit. Thank you very much for your kind comments. More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed June 30, 2015

I was booked in an upscale conference hotel that was too far from downtown, and feel lucky to have found El Canario by the Lagoon to stay at instead. It is in a great location, a couple of blocks away from the beach and from strip of funky shops and restaurants. The rooms are clean, fresh, and simple. The staff... More 

Was this review helpful? Yes
John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for your review. We are constantly working to improve our product, and we hope next time your experience will be even better. Come back and see us soon. We appreciate your business. More 

home
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 30, 2015

I must admit that upon entering the spartan and dated facilities, and feeling the distinct disinfectant smell (indeed they keep very clean facilities), I had memories of bygone hospital stays – BUT beyond that, I liked the place! It is an old property, but it is well kept and very clean. The hotel personnel are very friendly and helpful. The... More 

Was this review helpful? Yes 1
John V, Owner at El Canario by the Lagoon, responded to this review

Thank you for staying with us. We hope to see you again soon. More 

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