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El Canario by the Lagoon

Hotel website
4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico
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20% off room rate
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El Canario by the Lagoon
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El Canario by the Lagoon
El Canario by the Lagoon
El Canario by the Lagoon
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197 reviews from our community

Traveler rating
    45
    82
    39
    19
    12
See reviews for
22
54
17
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • All months
    (197)
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    (64)
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    (35)
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed there before, years ago. Stayed there last week, the place has been revamped to present standards with excellent air conditioning, clean rooms, quick service, very friendly and serviceable staff. Every time I needed directions for a local restaurant and transportation they had the answer or searched it right away. Canario Hotel has a unique location, you can... More 

Was this review helpful? Yes 3
Redondo Beach, California
Top Contributor
115 reviews 115 reviews
35 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 1 week ago

My girl scout troop needed a safe place to over night before our cruise. We were on a budget and prices in San Juan over Spring Break were beyond what we could afford. We wanted to stay close to the beach, and in the Condado area. We ended up with this hotel through Hotwire. We had 2 rooms on the... More 

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Bridgetown, Barbados
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Like many others, we used this hotel for a one-nighter prior to our cruise out of Old San Juan. It's OK. Power was out when we arrived mid-afternoon, and next day water pressure wasn't getting to 4th. Floor, but we had enough on 3rd. for me to shower. It's not perfect. Ask Front Desk for the locking device for the... More 

Was this review helpful? Yes 1
Holland, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed the night prior to our cruise. There were 4 couples in our group and one couple stayed in a room on the top of the hotel, beautiful view. The front desk girl went out of her way to get us a cab to the port and even negotiated with the driver. I would highly recommend this place again, close... More 

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
63 reviews 63 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 19, 2015

The expectation was quite low, given the price and the fact that it was a brief one night stopover prior to a cruise, however with a nice large bedroom, clean and tidy bathroom, powerful air conditioning and fast wifi, we were pleasantly surprised! The lobby and staff were excellent and helpful, and it was nice to have fresh brewed coffee... More 

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Quito, Ecuador
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

I was in San Juan for a conference and this hotel is the best alternative for a convenient stay in Condado neighborhood. It's located walking distance of casinos, clubs, restaurants, beach and more. A 7 minutes cab ride to Old San Juan. El Canario by the lagoon is a nice little hotel when you are staying a couple days alone... More 

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2 reviews
5 of 5 stars Reviewed March 13, 2015

Ijust stayed at the Canario Hotel Lagoon Hotel and had an outstanding stay. The hotel location is great in the middle of the Condado area. It is very convenient to the beach (less than a two minute walk), many restaurants, stores, and other shopping. The room was very comfortable and clean, the staff was very attentive and assisted with many... More 

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Halifax, Canada
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 9, 2015

The price and location are great for this little spot. A 5 minute walk to the beach in Condado, and a few minutes by cab to the old city. Each room has a small balcony, our room was very clean and served its purpose since we were there for short periods of time-long enough to drink on the balcony and... More 

Was this review helpful? Yes 1
New York City, New York
1 review
4 of 5 stars Reviewed March 9, 2015

My husband and I stayed at this hotel pre and post cruise. The staff was attentive and very resourceful, not to mention funny. This hotel is a great place to stay, smaller and more quaint than the mega hotels in the area. Very personable feeling for guests who choose to lounge and look over the lagoon, or interact with the... More 

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Mayaguez, Puerto Rico
Contributor
20 reviews 20 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 28, 2015

First of all, the staff keeps getting nastier by the minute. They don't have any manners whatsoever! Second of all, the hotel is not worth the rate they charge, specially if the staff is so mean and rough. Third of all, having space to park your car, which they used to do, now they pretend you park outside, in a... More 

Was this review helpful? Yes 1
John V, Owner at El Canario by the Lagoon, responded to this review

Madam - Sir I cant respond to any of your complaints because they are non specific. I may also add that you must have stayed somewhere other than the El Canario Lagoon Hotel because no customer is treated that way here. More 

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