I stayed in room 404 of the Excelsior on Tuesday, July 12 and Wednesday, July 13, 2005. The Excelsior Hotel in San Juan Puerto Rico is continually recommended as a business class hotel. Reviews written by people who've stayed there were useless because they were so conflicting. Why no one has taken the very simple step of taking a few... More

Good if all you want is a room to sleep in. Clean. Maids very helpful and courteous. Front desk people very friendly and helpful, but you may have to wait a while to speak with them. Hotel is (still) under construction. There is no parking lot. I parked my rental car (a Hyundai Brio) on a street around the corner... More

after reading all the negative reviews, I was afraid it's gonna be a real dump. However, given most of our time will be spent driving out of san juan, the location of this hotel seems to make sense compared to something in OSJ or condado and the price seems much lower to comparable places. We took a risk and we... More

My husband and I had to make an emergency trip to the island to attend a death in the family. We stayed at the Excelsior from June 2 until today, June 6. My husband recently had eye surgery and needed medication that the local Walgreens did not have. The only place where my husband felt he could get help was... More

My family and I stay at this hotel each time we visit PR for one or two nights before heading into the island. We have been staying there for over twenty five years. We have stayed at several other hotels in San Juan - El Convento, Hilton and etc. but always go back to Excelsior. The accomodations have changed with... More

My boyfriend and I were afraid to go there after we read the reviews. To our surpise it wasn't so bad at all. The area is not bad, the hotel was clean and the staff was very friendly. More

I was afraid to go there after I read all the bad comments here, but happily I found the opposite. It was easy to find and is located in one of the main avenues of San Juan. It was clean and it had helpful friendly staff. The pool was very clean and a little small, but who goes to the... More

At the time we stayed there, the hotel was undergoing renovations; however we found the lobby decor (the remodeled part) quite pleasing, had very good service from the desk staff at check-in and they also helped us find our way around a little bit. Two restaurants on site, both quite good. The room was comfortable - neither dirty nor immaculate.... More

Stayed at the Excelsior from March 24-March 27 and I must say the reviews on this site where exactly what I experienced. The hotel is in the middle of MAJOR construction just as everyone warns….I couldn’t even tell where was the entrance. The customer service was average. The room...well it was a room. The walls between the rooms are paper-thin.... More