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Caribe Hilton San Juan

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1 San Geronimo Street, San Juan 00901, Puerto Rico
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Free Night & $100 Credit
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1 room 1 guest
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Caribe Hilton San Juan
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4,759 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, CO
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Caribe Hilton twice, one night before our cruise and three night after our cruise. The new bar, Caribar Rums & Light Tapas, was a little loud since it is at the heart of the hotel, but the food was good and drinks were awesome. The pool was beautiful and the beach was great. We went snorkeling... More 

Was this review helpful? Yes 1
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was very skeptical of booking this hotel, after some of the reviews I read. I have to say I was very happy with my choice. We were upgraded to an Ocean View, as soon as we got there. The rooms are clean, and very modern. The staff were very friendly, and helpful. My kids(boys) age 7&2, had a blast... More 

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New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Caribe Hilton is an excellent choice for lodging when visiting Puerto Rico. The rooms are modern and clean and the service and staff are exceptional. The beds are very comfortable. I recommend getting a balcony. The views of the ocean, ruins, distant high rises and passing ships is well worth it. All my interactions with staff from check in... More 

Was this review helpful? Yes 5
FL
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Beautiful property, beautiful view. Good location close to old San Juan. Accommodations were fine. Service is nothing memorable at all. I didn't encounter anyone who made me say "he or she was really nice or helpful". Pretty much everywhere else I've gone while in PR, I HAVE encountered very friendly and memorable people. Generally I can say more than that... More 

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience, your feedback is important to us in order to better understand your need and where we can improve. we sincerely hope you will give us another opportunity to serve you.... More 

Travelers are raving about these San Juan hotels

Pinehurst, North Carolina
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was top drawer in many aspects and the support staff was excellent! The services were great and the check in and out was outstanding. Wow...what a pool! The restaurants were wonderful and the small beach outside the hotel was nice. Great place to stay for family and friends.

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your preferred Hotel during your visit to beautiful Puerto Rico. We appreciate you taking the time to write your review. We are very delighted to know your stay was a pleasant one. We thank you again for staying with us and would be thankful to have the opportunity to serve you again... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I didn't have any problems while staying. I had read some of reviews that stated some problems, so when we booked here I was concerned we would not have a good stay. But we were there 7 days and had no problems. We upgraded to a two bedroom two full bath suite with kitchen, there was upcharge for it as... More 

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for staying with us and for your comments. We hope you had a great stay and sincerely hope you give us another opportunity to serve you in the future. We are at your service, Nelson Torres, Hotel Manager More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was here 3 times for conferences in 1996, 2004 and recently 2014 and the place is fabulous, the rooms are great and comfortable, the swimming pool is fantastic and you can watch sunset over the caribeans, staff is very helpful from arranging diving to sightseeing in San Juan, in short great value for money!

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to respond to our questionnaire and we are delighted to know your stay was a pleasant one. We thank you again for staying with us and would be thankful to have the opportunity to... More 

1 review
4 of 5 stars Reviewed 1 week ago

The whole staff is very friendly and makes sure that your accommodated nicely. The hotel is large with a nice beach area. It's older but well kept. The concierge was awesome, he gave us great recommendations for restaurants and activities (Elliot specifically). Also the gym Was amazing, I www actually training for a competition and they had everything I need.... More 

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for staying with us and for your comments. We hope you had a wonderful stay and appreciate your loyalty. looking forward to your next stay at your service, Nelson Torres, Hotel Manager More 

chicago
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We (including 5 and 3 year old) all needed a break from a roller coaster, nonstop year. I booked this hotel without researching - I couldn't have been more pleasantly surprised! So many things to do without leaving the premises. Biggest decisions - pool or ocean. My kids had an incredible time - made many friends. I had an enjoyable,... More 

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for choosing us for your recent family vacation! We are very happy to hear that you all had a great time and look forward to your next trip! We are at your service, Nelson Torres, Hotel Manager More 

Mission Viejo, California, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The HIlton grounds are nice, but it's a couple miles from San Juan and not very walkable to anywhere. Once you've done everything Hilton has onsite, we started feeling restless and tried walking thru Condado, but it was just really sad, full of abandoned resort-style buildings, dead trees, general blight. Did see wild hermit crabs near the old lookout behind... More 

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your preferred in our beautiful Puerto Rico. We appreciate you taking the time to share your experience Your comments are important to us in order to better understand your need and where we can improve. We thank you again for staying with us and we look forward to your prompt return. Nelson... More 

Hotel Review Summarization

What travelers say

  • Very nice(56)
  • Private beach(47)
  • Ocean views(33)
  • Pool area(25)
  • Pina Colada Club(13)
  • Breakfast buffet(11)
  • Great time(5)
  • Cab ride(5)
  • Open air lobby(3)
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Amenities (54)
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Beach (28)
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Ocean View Double Deluxe Room (60)
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Ocean View King Deluxe Room (53)
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Pool (18)
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The Hotel (101)

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