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Caribe Hilton San Juan

4.0 of 5 1 San Geronimo Street, San Juan 00901, Puerto Rico
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Caribe Hilton San Juan
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Caribe Hilton San Juan
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3,913 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Neptune, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The location for this hotel is the main attraction; it is in a very beautiful setting. Beautiful views, outdoor space is very inviting and the peacocks around the property are an exotic touch. Great plants and landscaping. Everything else is mediocre, that includes customer service, and attention to detail. Housekeeping told me on Friday that they had no washcloths but... More

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houston
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Overall a decent hotel. Loved the private beach. But check in was a VERY unpleasant experience. After a 4 1/2 hour flight, we arrived tired and ready to check into the hotel and relax in our room before evening plans. But upon arriving approximately an hour or more past check-in time, we were told that our room was not ready.... More

Was this review helpful? Yes 1
new jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

i was willing to over look the continuously running toilet and the patio door that moaned in the wind and was not possible to completely secure but a cold jacuzzi? It seems so wrong and so disappointing.

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re sorry that your experience at our property didn’t live up to your expectations and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions... More

Ewing, New Jersey
Top Contributor
66 reviews 66 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Sigh... I will start by saying that the front desk person who checked us in, Luis the valet and room attendant on the 4th floor of the renovated section were very accomodating. It was my first time in Puerto Rico for the Divas Half Marathon in San Juan and it was not a good first impression. I was suprised by... More

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Again, I apologize for the less than satisfying stay, and we want you to know that we will make the necessary changes. Exceptional guest service is the foundation of our... More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 days ago NEW

Not 4 star quality... tower room not up to date. Rusty bathroom sink and dings over all furniture. Property is nice, however pool is ice cold and hot tub is not much warmer. Not impressed and will book a different hotel next time I'm San Juan!

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for your candid feedback on your experience at our hotel. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure our standards of cleanliness and comfort are consistently met. I am very sorry about the condition you found your restroom in and I am always looking for reviews to... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had booked a one night stay on November 22nd prior to our cruse departure on November 23rd. Overall the hotel and all of the staff were all excellent. However, we wanted to bring to the attention of management one individual who went beyond what I consider my normal expectations of good service. Albert (sorry I don not know his... More

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for staying with us prior to your cruise and for your kind comments. Certainly Albert is fully committed to make each and every guest feel valued. we hope you had a wonderful vacation and look forward to welcome you back soon. Nelson Torres, Hotel Manager More

Cranford, New Jersey
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Almost everything was perfect. There was a slight problem with our reservation but they quickly fixed the problem. The hammocks on the property are fabulous and the varied pools are beautiful. I loved the private beach and the lack of huge waves so that swimming and floating were relaxing and easy.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your feedback and we are delighted to know your stay was a pleasant one. We thank you again for staying with us and would be thankful to have the opportunity to serve... More

Ottawa, Ontario, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Overall this is a great hotel. The beach, pool and facility is great. The only downfall is this hotel is a little ways from Condado and San Juan, it is situated in the middle. The local bus is close and only $0.75. It is small things which make this hotel. 4🌟 and not a 5🌟. For example the patio door... More

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for your comments. We hope you and your family had a wonderful vacation. we appreciate your feedback and look forward to your prompt return. Nelson Torres, Hotel Manager More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This Hotel is a little distance from the old town of San Juan. It is within walking distance, but I would strongly advise a taxi of $14 each way. The hotel was under going some building work and to be honest it needs it. It's slightly dated, but for under $100 per night it was a fair price. There is... More

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for choosing the Caribe Hilton for your recent stay in beautiful Puerto Rico. We appreciate your comments and hope you had a great vacation. Again, thank you for your comments. We look forward to your next stay with us! At your service, Nelson Torres, Hotel Manager More

Little Falls New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife had a business trip, which was occurring at this fine hotel,so I accompanied her.We arrived at our room ,found the door to the balcony would not open,informed the staff and within 10 minutes some was there fixing it.No other problems or concerns with room, clean, comfortable bed, excellent ocean view.Friendly and helpful staff.Private beach and pool area were... More

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello there! thank you for staying with us and for your comments. It delight us to hear that you and your wife had a great time in Puerto Rico and our beautiful hotel. looking forward to your next stay. at your service, Nelson Torres, Hotel Manager More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(88)
  • Private beach(72)
  • Pool area(51)
  • Ocean views(51)
  • Breakfast buffet(20)
  • Pina Colada Club(18)
  • Cab ride(14)
  • Italian restaurant(14)
  • Great time(12)
  • Friendly and helpful(12)

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 916
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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