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Caribe Hilton San Juan

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1 San Geronimo Street, San Juan 00901, Puerto Rico
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Caribe Hilton San Juan
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Caribe Hilton San Juan
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4,691 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment we checked in, the Caribe Hilton staff was extremely friendly and accommodating. The room was spacious, the bed was extremely comfortable and the balcony had a nice ocean view. We booked this long weekend for pure R&R, having already visited and explored PR, this trip was just for lounging outside and soaking up the sun... that said... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 days ago NEW

Today is our last night in the resort (6d/5n), family of 4 to include a 4y.o. and 11 y.o. , and it's been terrible! When we arrived to our room, the bathroom was disgusting. (Now mind you, my husband and I are both Veterans and we've slept in some terrible places, but it was expected.) The bathroom had long black... More 

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We just spent 9 days at the Caribe; Pros: beautiful beach and pool surrounded by small parts of El Morrow. Great friendly staff! Fun activities. Cons: Far from shopping and restaurants, bathroom door in main tower doesn't offer privacy, you need a car to travel around, $75 a night extra hold. We had a amazing time there!!

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new york, United States
5 of 5 stars Reviewed 2 days ago NEW

perfect location and good services.a few minor issues bur resolved quickly and nicely. located by the water and you can enjoy the great scene from your hotel room. you can each old San Juan and downtown San Juan within a few minutes. lots of choices for the meal around

Review collected in partnership with Hilton Hotels & Resorts

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Yabucoa, Puerto Rico
Level Contributor
42 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Caribe Hilton is one of the best hotels in Puerto Rico. Many groups hold conferences there. Especially in winter. Who wouldn't love to flee the snow for such a beautiful setting in the tropics with swimming on the beach or in pools?

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Hazel Crest, United States
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The hotel is gorgeous with all the open space from the lobby to the beach but the rooms could be a little updated. The property is huge with different stores and restaurants. The staff was totally accommodating to all our needs. It did take forever waiting on drinks at the inside bar. I didn't understand the extremely long wait and... More 

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience, your feedback is important to us in order to better understand your need and where we can improve We thank you again for staying with us and we look forward... More 

Savannah, Georgia
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'll admit I didn't expect to be writing this type of review. I am not even slightly a fan of large resorts, and I was already aware that the hotel was old and worn. Yet the Caribe Hilton did not completely disappoint. It was the staff and beach that made all the difference. Not sure if it had to do... More 

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience, your feedback is important to us in order to better understand your need and where we can improve. We aim to earn a 10 in our scores and this time... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

Fantastic location, not too far from old San Juan. Great room in the newly renovated main tower. The front desk attendant Johanna was super helpful in recommendations and explaining the amenities the hotel had to offer. Great quiet beach location for the family

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience, your feedback is important to us in order to better understand your need and where we can improve We aim to earn a 10 in our scores and this time... More 

Madison, Wisconsin
1 review
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 6 days, 5 nights with my husband, 2 children and we enjoyed our stay. We checked in on a Sunday, not too busy and had no issues. Friendly staff. I booked a vacation package online for an ocean view. I let the front desk gentleman know that we were here for my daughter's golden birthday and he... More 

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Salt Lake City
1 review
1 of 5 stars Reviewed 4 days ago NEW

This hotel doesn't live up to the Hilton brand. The location on the ocean is beautiful, the building is well-designed, and it has one of the best beaches in the area, but the customer service is way below standard for a hotel of this quality. Lots of problems getting the room I requested, discourteous front desk, misplaced room service orders,... More 

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to write a review of our property during your recent stay. I’m very sorry to hear that our property and services did not meet the expectations that you had of us. We do appreciate your feedback and will use it in an effort to better our hotel for the future. I welcome any additional... More 

Hotel Review Summarization

What travelers say

  • Very nice(56)
  • Private beach(47)
  • Ocean views(33)
  • Pool area(25)
  • Pina Colada Club(13)
  • Breakfast buffet(11)
  • Great time(5)
  • Cab ride(5)
  • Open air lobby(3)
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3,238 photos of this hotel

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Amenities (54)
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Beach (28)
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Ocean View Double Deluxe Room (60)
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Ocean View King Deluxe Room (53)
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Pool (18)
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The Hotel (101)

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Dining (10)
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View from room (1)
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Bathroom (5)
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Other (77)
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