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Caribe Hilton San Juan

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1 San Geronimo Street, San Juan 00901, Puerto Rico
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$179 (USD)
Best prices for: 1 room 1 guest
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Caribe Hilton San Juan
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Caribe Hilton San Juan
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4,393 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boynton Beach, Fla.
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 1 night at the Caribe Hilton before our cruise and found it to a "grand dame " of hotels in Puerto Rico. Check in was quick and easy, and we were given a lovely updated king room in the main building with an ocean view. The air conditioning worked well. We were welcomed back as Hilton Honors members... More 

Was this review helpful? Yes 1
St. John's, Antigua
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The rooms were really nice and the bathroom quite spacious. I had a view of the ocean and Old San Juan - gorgeous. The staff was quite helpful despite the numerous conferences and activities happening while I was there. Would definitely stay there again.

Was this review helpful? Yes 1
Lexington, Massachusetts, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at Hilton Caribe for April break. This was our very fist time choosing the Hilton brand. Our check in was very fast. We asked for a ocean view room, got accommodated in HHonors Tower, and were let down by the beaten look of the room. The rug looked grimy, the room had a lousy paint job, and the... More 

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for staying with us and taking the time to share your experience. We hope you had a great stay and appreciate your candor. Hope you visit us again in the near future Nelson Torres Hotel Manager More 

New Jersey
Top Contributor
100 reviews 100 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Look no further! The Caribe Hilton provided my family of 4 (2 adults and 2 children ages 10 and 13) with a wonderful, beautiful, relaxing and first class hotel to enjoy our vacation to Puerto Rico. Here are all the reasons we LOVE this hotel and will definitely return. Beach Area: The beach is clean and the water is calm.... More 

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you so much for choosing us for your family vacation and for sharing your comments. We are delighted to hear that you and your family had a great stay and please let us know when you are ready to visit us again! We are at your service, Nelson Torres Hotel Manager More 

Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'll say the same thing that others have said over and over again. Hello Hilton managers, you really need to update your rooms in Hilton Honors Tower. I got a upper floor room with a great view. It's the view that made my stay tolerable; everything else was just old, stinky, filthy, and disgusting. A few days later I stayed... More 

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to write a review of our property during your recent stay. I’m very sorry to hear that our property and guest room amenities did not meet the expectations that you had of us. We do appreciate your feedback and will use it in an effort to better our hotel for the future. I welcome... More 

Thomaston, Connecticut
1 review
4 of 5 stars Reviewed 4 days ago NEW

I would like to personally applaud the attention and the service that my husband and I had every morning at our buffet breakfast from the wait staff! For at least three mornings, we had the welcoming server, Orlando. He made our stay much more pleasant by recommending places and giving us awesome service. On another morning, we had the pleasure... More 

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New York City, New York
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel was disappointing for a Hilton property. I got a decent room with a nice view my first couple of stays but was surprised with my most recent stay...the noise levels were extremely high and basics in the room(s) - light switches, bathroom showers - were broken and rusted. Not what I expected from a Hilton property and definitely... More 

Was this review helpful? Yes 3
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re sorry that your experience at our property didn’t live up to your expectations and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions... More 

St. John's, Canada
Top Contributor
50 reviews 50 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First thing you see when you arrive is the open lobby ,very nice,the grounds and pool very nice.The check-in was long and slow.When you leave the lobby and head to your room it is old and run down and dirty.Was not a good way to start a vacation,lost a day do to flights not there fault but you think they... More 

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for your feedback of your recent stay with us at our hotel. I understand that you were not satisfied with our guest rooms and am deeply disappointed by that. I sincerely apologize for this and assure you that this area is of great importance to us as we ensure the comfort and satisfaction for our guests. Guest feedback... More 

Norwalk, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I found the Caribe Hilton lived up to what good hotel service is supposed to be. From Reynaldo M. at the Front Desk who gave us exactly the type of rooms we requested; to Orlando Lopez - our very attentive and capable waiter in the Palmeras restaurant. Our rooms were cleaned to perfection each day. The entire staff were very... More 

Review collected in partnership with Hilton Hotels & Resorts

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NYC
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Caribe Hilton in San Juan, Puerto Rico for a three day beach break and was reminded why I love this property. From the Hawaiian style open lobby area to the only private strip of beach on Puerto Rico and the superb service this place fits the bill for long or short stays. I know some... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Very nice(61)
  • Private beach(50)
  • Ocean views(33)
  • Pool area(27)
  • Pina Colada Club(15)
  • Breakfast buffet(12)
  • Cab ride(5)
  • Great time(5)
  • Italian restaurant(4)
  • Open air lobby(4)
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Beach (28)
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Ocean View Double Deluxe Room (60)
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The Hotel (101)

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