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Caribe Hilton San Juan

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1 San Geronimo Street, San Juan 00901, Puerto Rico
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Caribe Hilton San Juan
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5,217 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Best day ever....that's what we said everyday of of our girl's getaway. Limited cabanas but worth the search to reserve one. Spend the coin and get a bi-level suite. Walter serves the famed pina coladas up right! Listen to Lucy the concierge, but only go on the hotel-recommended tours if you have low energy and a pound of patience.

Helpful?
Thank 571dbailey
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Guest, Thank you for choosing the Caribe Hilton hotel for your girl's getaway in beautiful Puerto Rico. I am delighted to hear that every day of your stay with us was amazing. I will share your comments with Walter and Lucy. We thank you again for staying with us and we look forward to your prompt return. Claudette S... More 

New York City, New York
1 review
5 of 5 stars Reviewed yesterday NEW

This is our second visit to the Caribe Hilton and we found it to be a great place to decompress and enjoy the serene beach. Our experience at the beach was enhanced by the always smiling, extra attentive William Bass. He helped us set up our lounge chairs and umbrella each day making sure the towels were tucked in perfectly... More 

Helpful?
Thank ellen h
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Ellen H, Thank you for choosing the Caribe Hilton as your home away from home while visiting Puerto Rico. I am delighted to hear that you had an enjoyable vacation. It fills me with you to hear that our team members are living up to our Hilton values and are always delivering great customer service with a smile on... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The service at this Hilton is above and beyond. Especially Hiram the bartender at the outside bar. His drink and food recmendations were spot on, and we could not have had a better experience! Highly recomend!

Helpful?
Thank Sam O
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Sam O, Thank you for staying in our property while visiting our beautiful Puerto Rico. We are happy to hear that you had a great time while in the Caribe Hilton and that our staff went above and beyond for you. We will share your comments whit our star team member Hiram. We hope to have you back soon.... More 

Miami Lakes, United States
5 of 5 stars Reviewed 2 days ago NEW

This hotel has a nice beach and pool area; staff are friendly and willing to help in any way. Good meeting facilities. I have been to PR many times and staying here was a great experience in comparison to the San Juan Hotel and Resort. The only things I missed were that there was no casino and no entertainment area... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Maria R
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Maria R, Thank you for choosing the Caribe Hilton while visiting Puerto Rico. I am delighted to hear you had a great experience while staying with us. I will share your comments with our staff and we will definitely review and share your feedback with management regarding our entertainment areas for better improvement. Thank you again for staying with... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Our family has been coming to the hotel for over 40 years. The staff is like family to all of us. They have seen my children grow up and the hotel has gone thru many terrific changes but this week we were so upset to hear that Nelson Torres hotel manager has been relieved of his position. Nelson has been... More 

Helpful?
Thank Sherri L
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Sherri L, Thank you for choosing the Caribe Hilton while visiting our beautiful island. I want to thank you for your loyalty to our hotel for over the last 40 years. On behalf of the Caribe Hilton management team I want to apologize for the inconveniences you encountered with our reservations department. This is uncharacteristic of our hotel and... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for work. I wish I would have had time to enjoy the pool and beach. The rooms were spacious and comfortable but the property is a bit dated. It looks like it has had updates but the bathrooms remind me of a budget hotel. I did not pay budget prices to stay there.

Helpful?
2 Thank Jason W
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Jason W, Thank you for choosing the Caribe Hilton as your home away from home during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience, your feedback is important to us in order to better understand your need and where we can improve. We will share your comments with our Department Heads... More 

Stamford, Connecticut
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This has been our go to hotel for vacation while in SJ. When building on the Island this was my number #1 choice again we are now 10 years and counting. No casino...no clubs...just calm Caribbean peace. What shines is the staff. Upon arrival the valet took my keys, I let him know it was a last minute reservation due... More 

Helpful?
2 Thank jenniferdam
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Guest, Thank you for choosing the Caribe Hilton while visiting our paradise island Puerto Rico. I am happy to hear that you have been coming to our property for almost 10 years and I want to thank you for your loyalty. I am also happy to hear that our team members are living up to the Hilton values delivering... More 

Ozark, Missouri
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our room was a little dated but with that being said it was good sized with a decent sized balcony. We were on the 19th floor so we had a pretty good view. The bathroom was large and the shower itself had multiple heads! They text your cell phone once you are checked in and if you have any issues... More 

Helpful?
1 Thank redtravels2015
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Guest, Thank you for staying at the Caribe Hilton while visiting beautiful Puerto Rico. I am delighted to hear that your stay was a pleasant one and that you enjoyed all of the amenities our hotel has to offer. We hope to have you back in the not so distant future. Claudette S Executive Assistant More 

Sumter, South Carolina
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

As a group event, Hiram and Jose were great mixologists sharing the secrets of a great Mojito and Pina Colada. Explaining the history, types of rum to use and how to teaching each of us how to make the cocktails!!! Thanks Guys we had a great time.

Helpful?
Thank Mary Lee H
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Mary Lee H, Thank you for choosing the Caribe Hilton as your home away from home while visiting Puerto Rico. We are delighted to hear that you had a marvelous time while in our property. I will pass your comments to our star team members Hiram and Jose. We hope to have you back soon. Claudette S Executive Assistant More 

Westchester County, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Caribe HIlton is a great choice for a family with young kids. The private beach is amazing, and the snorkel opportunities RIGHT THERE on campus are a great introduction to what Puerto Rico has to offer. The excursions from the hotel are with excellent companies and the concierge is extremely helpful (Eric and Angela). By FAR the greatest part... More 

Helpful?
2 Thank Rcainny
Claudette S, Executive Assistant at Caribe Hilton San Juan, responded to this review

Dear Guest, Thank You for staying with us at the Caribe Hilton while visiting Puerto Rico. I am beyond happy to see so many so many names from our team members mentioned in your review. I am also delighted to see that your stay was very pleasant. I will share your kind words to Our star team members. Hope to... More 

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