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Caribe Hilton San Juan

4.0 of 5 1 San Geronimo Street, San Juan 00901, Puerto Rico
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Caribe Hilton San Juan
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Caribe Hilton San Juan
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4,101 reviews from our community

Traveler rating
    1,178
    1,557
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    398
    229
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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new york
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed yesterday NEW

I just spent two days at the Caribe Hilton and unfortunately this was one of the worst hotel experiences i have had in recent memory. This is a run down property that is in dire need of an an accelerated renovation timeline as well as overhaul of its customer service capabilities. I arrived late on the first night and was... More 

Was this review helpful? Yes 1
Denver, Colorado
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a nice stay at the Caribe in November. The weather was perfect and the beach and amenities were great. We had a room looking at the ocean and it was really nice. The Starbucks in the lobby is great, as well as the Mortons. We loved having those places close. As well, the pool and beach area is... More 

Was this review helpful? Yes 1
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We were on our way to St. Thomas and thought we would break up the trip with a few days in Puerto Rico. We had a bunch of Hilton points and thought we would use them. Our tower was called the Hilton Honors Tower and we had reserved what they called an "ocean view" room. Well . . . our... More 

Was this review helpful? Yes 3
Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed on the 16th floor overlooking the ocean and garden. It was a nice view. It's a beachfront property but it's a lagoon beach, good for small children because of the calm water. The room had a mini fridge, a safe, and coffee maker. The bed was very comfortable. We had a room with two double beds. The bathroom... More 

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for staying with us and for taking the time to share your experience. We are delighted to hear that you were able to enjoy our facilities and amenities. We look forward to have another opportunity to welcome you back. at your service, Nelson Torres, Hotel Manager More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I mis-booked a 4 night stay for the previous week. This was discovered only when my wife and I drove up to the hotel (after several days in Rincon). The lady at the desk working with the manager found us a suitable room (walk-in shower needed) at an affordable price. Bravo!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello John P! thank you for choosing us for your recent vacation and for sharing your experience. We are glad that we were able to fix that little situation for you and your wife. Hope you had an incredible vacation and look forward to welcome you back soon! Nelson Torres, Hotel Manager More 

New York
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First off, how can you not love Puerto Rico? This place calms the soul and refreshes the spirit within, and I am not just talking about the country. I have had the pleasure on numerous occasions to to stay at the Caribe Hilton Hotel in San Juan Puerto Rico. The staff is incredibly friendly and beyond helpful. I am not... More 

Was this review helpful? Yes 3
Bogota, Colombia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Hotel has 3 restaurants, bar, pool and their own private beach. My room was little bit of out dated but it was comfortable and clean. All the rooms have their own balcony and view from room was excellent. Hotels location is close to old san juan, condados and mira mar. From airport to Hotel takes only 15 to 20 min.... More 

Was this review helpful? Yes 1
Delray Beach, Florida
Top Contributor
205 reviews 205 reviews
90 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a great stay here from start to finish. Loved the open air lobby with a view of the sea as soon as we got out of the taxi, especially since we were coming from another hotel in town that was way less satisfactory. This view made me just sigh with relief and SMILE. Our room was fine and... More 

Was this review helpful? Yes 3
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for choosing the Caribe Hilton for your recent vacation in our beautiful Puerto Rico. We certainly appreciate that you took the time to share your experience. We are pleased to hear that you were able to enjoy our facilities and indeed we look forward to the entire group return! at your service, Nelson Torres, Hotel Manager More 

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall, I had a good stay at the Hilton Carribe. The pool/beach area is really nice and relaxing. They also have fantastic drinks by the pool. Our room on the 19th floor had an incredible view of the ocean. However, the only thing that's keeping me from giving it 5 stars is that the hotel could use a renovation. The... More 

Was this review helpful? Yes 4
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for your feedback of your recent stay with us at our hotel. I understand that you were not satisfied with the quality and freshness of your guest room. I sincerely apologize for this and assure you that this area is of great importance to us as we ensure the comfort and satisfaction for our guests. Guest feedback is... More 

Athens, Georgia
Contributor
20 reviews 20 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at the Caribe Hilton for one night prior to a cruise. The rooms are a nice size, equipped with a mini fridge, coffee maker and safe. We did not eat at the hotel, so can't comment on the restaurants. It is a sprawling hotel. Ask for an updated room in the main building. I heard that many rooms... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very nice(80)
  • Private beach(63)
  • Ocean views(41)
  • Pool area(39)
  • Pina Colada Club(17)
  • Breakfast buffet(17)
  • Cab ride(12)
  • Italian restaurant(10)
  • Friendly and helpful(10)
  • Hotel staff(8)

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 916
Reservation Options:
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#11 Business Hotel in San Juan

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