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All 47 San Juan hotels

Caribe Hilton San Juan

4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico
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Ranked #15 of 47 Hotels in San Juan
A recent review
4 of 5 stars reviewed yesterday
johnfader1965 Carthage
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3,728 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carthage
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Upon arriving the lobby area and restaurants looked fairly updated. They are in the middle of construction on what I believe is a new lobby bar although it was not a problem for guests. The room which was on a lower level of the main tower was fairly updated and perfectly fine for our vacation although I would have preferred... More

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Gladwin, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed yesterday NEW

This hotel is typical of resort hotels - beautiful beach - well manicured. Maintenance on hotel not so great. House keeping needs improving - cleaning. Air conditioner extremely loud. Conveniently located.

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Athens, TN
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I would agree that there are areas in this property that could use just a touch of TLC but overall it is a gorgeous place! Our room was excellent! The view was magnificent of the tropical waves and the old small fort in front of us. I saw some bad reviews about dirty rooms but ours was perfect and spotless!... More

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Long Beach, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Fell in love with the island of Puerto Rico. The culture, the food, the water, the people...all made for a wonderful first time experience. The taxi rides can be expensive and questionable... I would recommend asking "how much" before you get in and travel to your destination. Caribe Hotel was very nice but there isn't anything right around the hotel.... More

Review collected in partnership with Hilton Hotels & Resorts

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McComb, Ohio
Top Contributor
120 reviews 120 reviews
51 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for a service club conference and enjoyed it. As others said it had some issues with the building but work was ongoing to maintain property. The public areas were clean and a beautiful pool area. One issue we had was lack of hot water when you first turned on sink or shower. The other problem was the... More

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Akron, Ohio
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Hilton Caribe is an old hotel and is in need of some sprucing up. Granted they are working on it (the lobby bar was under construction). The outdoor beach area and pool are nice, but the menu of the pool bar/grille could use more variety. The location of the hotel is excellent if staying for over cruises or to... More

Review collected in partnership with Hilton Hotels & Resorts

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 3 days ago NEW

My expectations were very high, for a hotel highly rated I was really disappointed, It is in dire need of upgrading, it looks like its falling apart, the decor on the lobby areas, was scattered, with chairs here and there with no coffee or any type of tables, its open in some areas, so there's no ac. Pool bar/beach area,... More

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Los Angeles
Top Contributor
80 reviews 80 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our second visit to San Juan. After last year's very negative hotel experience(at the El San Juan), not only did we change properties, but we kept our expectations reasonable. The Caribe Hilton, more than exceeded what we were expecting. From an early check in, to our room, the facilities and the staff were all on point. We used... More

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

During my two week stay in the hotel, had to change room twice and although I stayed in a suite the problem continued.... You hear everything that happens in the rooms next to your and on the hall, even when someone opens a can. Expensive restaurant and room service, self parking long walk (17 usd per night) Location is poor... More

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to review your stay with us. I would like to apologize for the inconveniences you experienced during your stay with us. We try to always go above and beyond for our guests and I am very sorry to hear that we were unable to do that for you. We look forward to have you... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed there in the Hilton Honors tower on Floor 19 and it was perfect! The room was very satisfactory- clean and comfortable. The service was friendly at the pool bar and the front desk. The weekend we went, the private beach was pretty crowded. I think everyone from the hotel was there. But that's our own... More

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello there! thank you for choosing the Caribe HIlton as your Home Away from Home in Puerto Rico. It delight us to hear that you had a wonderful weekend. Thank you for your comments. We look forward to your return. Nelson Torres, Hotel Manager More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(88)
  • Private beach(74)
  • Pool area(52)
  • Ocean views(51)
  • Breakfast buffet(20)
  • Pina Colada Club(18)
  • Cab ride(14)
  • Italian restaurant(14)
  • Friendly and helpful(12)
  • Great time(12)

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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