I booked a room for the Caribe and asked for an upgrade. Since there is a language barrier I thought the desk help said there were none available. So when I got a room in the attached property of the "Villas" and found it to be old, in need of paint and far from the rest of the property, I... More

We had a room in the tower. We left after one day. Disgusting. Breakfast was horrible - cold. Drink order was all messed up. We checked out early and moved to the Ritz. We ran into another couple that had also checked out. I am a Diamond Member and still think this is a big joke. This is NOT a... More

This was a beautiful resort with a private beach that allowed you to feel secluded from the hustle and bustle of San Juan. It's within walking distance of Old San Juan. The newly renovated bathrooms in the tower are beautiful and the lush landscaping is tropical heaven. The staff is truly welcoming and helpful. However, there were never enough chairs/loungers... More

We stayed here, only overnight since we flew in a day early for a cruise departure. We did not want to chance bad weather. The staff was helpful, our room large with a balcony that overlooked the water. Beautiful view! Hotel is walking distance from old San Juan. We missed the Sunday mass they hosted in the hotel, so the... More

We thoroughly enjoyed the Caribe Hilton in San Juan. The rooms were very nice, though they were going under construction which made for a few restless nights of sleep. The restaurants on site were very good. I highly recommend the Italian restaurant/Rotisserie Il Giardino. Their Oasis lounge was also great and the staff/bartenders there were very friendly. The pool area... More

My husband and I were there on a vacation. We wanted to go on vacation but at the time my husband did not have a passport so we had to settle with Puerto Rico. The one really negative thing about it is that it was not all inclusive. We had to pay for every meal and it was a hassle.... More

We stayed at the Caribe Hilton Dec 12 thru Dec 15, 2011 and had a terrific time. The food at the resturants are expensive but there is a Subway around the corner that cooks breakfast on a hot plate. Also the trip to Old San Juan is not real expensive by taxi and you can catch the transit or even... More

We stayed at this property as part of a conference and extended our stay for a few days afterwards. Service was acceptable during the conference, but once the conference was over the staff was clearly changed to their second tier staff. Service deteriorated to below average and became unacceptable. Below is a list of issues with this hotel and why... More

The beach here is one of the best in San Juan. The pina coladas, supposedly invented here, are delicious. The wired Internet, $8/day, is not fast enough to make it easy to use modern Web services such as Gmail (and of course you can forget about streaming video!). My renovated room in the main building has pretty nice furniture. I... More