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All 47 San Juan hotels

Caribe Hilton San Juan

4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico
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67%
Ranked #16 of 47 hotels in San Juan
A recent review
4 of 5 stars reviewed yesterday
amberlower Sydney
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3,589 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney
Top Contributor
64 reviews 64 reviews
57 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a rather basic Hilton; good sized room, but somewhat tired and was not impressed with the cool, unfriendly attitude of the front desk. Our friends checked in 2 hours before us at 9.30pm and were told their room was not ready yet !!!!! After 30 hours of flights they were not inclined to sit and wait had to... More

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Harrisburg, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed yesterday NEW

Nice room with ocean view; clean and well appointed. Very helpful concierge and front desk service. The beach was very nice and we saw some of the tropical fish (like the Nature Channel) in the sheltered lagoon and from the pier. The towel service at the pool and beach was nice to have. The on-site restaurants are just OK. I'd... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

We had a great stay at the Caribe Hilton San Juan. It needs some updating however the staff worked very hard to accommodate our every need. We had a towel hanging from the shower curtain rod and a used soap bar in the shower soap trey, not a good first impression but the staff handled it right away and made... More

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Flagstaff, Arizona
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got home from a wonderful stay at the Caribe Hilton. I will be honest and share that I am usually a hard customer to please and tend to find fault easily....but not this time. My entire family enjoyed the resort. Our room was clean, relatively updated and its amenities were fine. We had a lovely view of the San... More

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Front Desk staff is slow, needs training, better system and better communication. Our room key would not work, after few days, if you extend your stay you need another key. The staff keep getting reservations messed up, if you had a request they would make it more difficult to resolve...Managers dont seem to be engaged when the line has 20... More

Was this review helpful? Yes 1
Orlando, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Once again my family and I had a great time! I travel to PR twice a year and always try to stay at the Caribe Hilton. I had a situation at the front desk and they were extremely professional and helped me to get it taken care of. We arrived on Wednesday 7/3 and the hotel was extremely busy especially... More

Was this review helpful? Yes 2
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello there! thank you for staying with us and for your comments. We are happy to hear that you had a great vacation. We look forward to welcome you back Nelson Torres, Hotel Manager More

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

My friends and I stayed here our last night on our trip and I have to say I wish we had saved the money and stayed elsewhere. We were hopping the islands and supposed to fly back to San Juan when we had a flight issue and didn't know if we would get in at all that night. We called... More

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for your feedback of your recent stay with us at our hotel. I understand that you were not satisfied with the freshness of your guest room and am deeply disappointed by that. I sincerely apologize for this and assure you that this area is of great importance to us as we ensure the comfort and satisfaction for our... More

New Jersey
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed many times before at this hotel. This past July we stayed almost for 2 weeks and observed quite a few items that were on the level of "very bad". Just a list of very few items: 1. Cleaning of the beach area starts around 9:00 am with very, very loud blower. It's almost impossible to... More

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Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your preferred Hotel. We appreciate your feedback and hope you and your family had a good vacation. As hoteliers, we are acutely aware that our entire success depends upon meeting or hopefully exceeding the expectations of our guests, and it is truly heartbreaking to hear from our most valuable guests when we... More

Jacksonville, Florida
1 review
2 of 5 stars Reviewed 3 days ago NEW

During our stay we paid extra for a balcony that looked out over a roof and our view was a very loud A/C unit and a access door/storage unit. The A/C unit was so loud we could not hear each other talk on the balcony. When we complained we were told we had paid extra for a balcony, we did... More

Was this review helpful? Yes 1
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Your remarks are highly valued. We apologize for the room placement and unquestionably understand your discomfort. There is a very precise structure in order to avoid this kind of inconvenience and it certainly did not work this specific time. Our purpose and commitment is to provide you with impeccable and consistent hospitality and service, therefore I will kindly ask for... More

Milwaukee, Wisconsin
Top Contributor
114 reviews 114 reviews
18 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is modern, well maintained, and has just about any amenity you'd hope for. I believe this is the only hotel with its own private beach, so just that fact goes a long way. The accompanying pool is huge, too. What I learned, tips for you: 1. You can bring booze into the pool area as long as it's... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Very nice(88)
  • Private beach(74)
  • Pool area(52)
  • Ocean views(51)
  • Breakfast buffet(20)
  • Pina Colada Club(18)
  • Cab ride(14)
  • Italian restaurant(14)
  • Friendly and helpful(12)
  • Great time(12)

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in San Juan #5 On the Beach Hotel in San Juan #7 Luxury Hotel in San Juan #11 Romantic Hotel in San Juan #12 Business Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
Number of rooms
916

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