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Caribe Hilton San Juan

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1 San Geronimo Street, San Juan 00901, Puerto Rico
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Caribe Hilton San Juan
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Caribe Hilton San Juan
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4,627 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Corpus Christi, Texas
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed last year - on our first visit to San Juan. The property is somewhat isolated from the rest of the city, but it is lovely and we enjoyed our stay. There's a bit of a winding road to the hotel and not a lot of places to walk to easily. That suited us fine, but as we've become... More 

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Apopka, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My family and I have been vacationing at the Caribe for the last 5 years. This year we were fortunate enough to stay in the Governors Suite on the 20th floor. Very spacious, comfortable, separate area for the kids and gorgeous views from the 4 balconys. Thank you Ariel and food service for the welcome goodies. One of the things... More 

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Alexandria, VA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I really don't know how to write this review, because the property is actually very pretty, but the room was so far beneath expectations for this type of property. I was there for a conference and I had read tripadvisor and was prepared for a completely outdated room with terrible furnishings. However, my room was actually updated. The problem was... More 

Was this review helpful? Yes 3
philadelphia
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at the Caribe Hilton for a wedding. The front desk staff were friendly and helpful when we requested a high floor and the room was clean and the bed inviting. We had issues with the bathroom sink not draining that were never addressed. Their free internet service is only for two devices so if you have more than... More 

Review collected in partnership with Hilton Hotels & Resorts

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kentucky
Top Contributor
169 reviews 169 reviews
93 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The property itself is just so expansive outside, great beach areas, sunning places, multiple pools, a bird sanctuary and what even looks like a historic fort, all part of the grounds. I really can't paint the picture of how nice and beautiful the outside area is. The hotel has plenty of small shops and restaurants with the later covering all... More 

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Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to write a review of our property during your recent stay. I’m very sorry to hear that our property and guest room amenities did not meet the expectations that you had of us. We do appreciate your feedback and will use it in an effort to better our hotel for the future. I welcome... More 

Sarasota
Top Contributor
55 reviews 55 reviews
40 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed there on business a few times now. Nice staff, sometimes noisy hotel guests. One time, I asked for a quite room and it was just the opposite. Breakfest is great and comped if you're a H Honors member.

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Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your comments., your feedback is important to us in order to better understand your need and where we can improve We thank you again for staying with us and we look forward... More 

New York City, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our first time at Caribe Hilton & was most relaxing. The staff was very welcoming & helpful. You almost didn't have to leave the resort. The property is well kept & our room on the 9th floor was clean & bed comfortable. There are several restaurants on the property & several in the condo complex next to the... More 

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Hello! thank you for staying with us at the Caribe Hilton and for your comments. We hope you had a great stay and appreciate your comments. looking forward to your return at your service Nelson Torres, Hotel Manager More 

United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

I've traveled through San Juan many times over the past 5 years, and therefore stayed at most of the hotels in the San Juan area - from Old San Juan, to Condado, to Isla Verde. The Pros: The staff. Absolutely excellent, and within their powers will do everything possible to make your stay as best as possible. The views. Upper... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Your remarks are highly valued. We apologize for the room placement and unquestionably understand your discomfort. There is a very precise structure in order to avoid this kind of inconvenience and it certainly did not work this specific time. Our purpose and commitment is to provide you with impeccable and consistent hospitality and service, therefore I will kindly ask for... More 

Pawnee, Oklahoma
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had SUCH a great stay at this hotel! 15 year anniversary trip, perfect location. Beach area is perfect and calm, we can't wait to bring our children back. Very helpful staff. No complaints!!! I highly recommend Morton's, yes, its pricey, but it has excellent food and service! Also, Perla, at a different resort, best meal we've had!

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your prefered Hotel in beautiful Puerto Rico. We appreciate you taking the time to respond to our questionnaire and we are delighted to know your stay was a pleasant one. We thank you again for staying with us and would be thankful to have the opportunity to serve you again in the... More 

Columbus, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

I traveled to PR for a conference, my first trip to the island. The location of this hotel is adjacent to OSJ and Condado, with Condado within walking distance and OSJ a long walk or easy cab ride away. The hotel has nice amenities including a lovely pool, ocean access with a small sandy beach and warm bay, several restaurants,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Nelson T, Manager at Caribe Hilton San Juan, responded to this review

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your comments., your feedback is important to us in order to better understand your need and where we can improve. We thank you again for staying with us and we look forward... More 

Hotel Review Summarization

What travelers say

  • Very nice(56)
  • Private beach(47)
  • Ocean views(33)
  • Pool area(25)
  • Pina Colada Club(13)
  • Breakfast buffet(11)
  • Great time(5)
  • Cab ride(5)
  • Open air lobby(3)
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