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Caribe Hilton Hotel


Hotel class 4.0 of 5
Las Rosales St | San Geronimo Grounds, San Juan 00901, Puerto Rico
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Reviews you can trust

68% Recommend
3.5 of 5 stars 738 reviews
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4 of 5 stars
JMP_Chicago   1 contribution
Chicago, Illinois
Nov 4, 2009 | Trip type: Couples New

The hotel was centrally-located, within easy walking distance to Old San Juan and Condado. The hotel staff was very friendly and helpful. The hotel was pretty empty during the weeknights, but filled up over the weekend. We got a free room upgrade to a villa, which had a kitchen. more

Management response from
Juniordelarosa, HHonors manager

Thank you for sending your comments to trip advisor and thank you for selecting the Caribe Hilton hotel as your home away from home, our commitment is to guarantee our guest enjoy of a legendary stay in our historical property. I will share your valuable comments with our staff to encourage them to keep the good job and continue delivering...

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5 of 5 stars
nicolaseusebio   7 contributions
nicolaseusebio
Nov 4, 2009 | Trip type: Family New

We stayed at the Caribe Hilton for 4 nights with two children (ages 2 and 6). Our 6 year old has several allergies (dust mites, peanuts, pollen) and often when we stay at hotels he gets congested. However, he had absolutley no problem at the Caribe Hilton. We did have issues with food since they cannot guarantee that the food... more

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5 of 5 stars
bellebride116   6 contributions
New York
Oct 29, 2009 | Trip type: Couples

We can't wait to go back to this hotel! The pool and private beach were amazing! Staff was friendly and we never experienced any problems. We stayed in the main hotel, but there are rooms across the street, not sure if I'd like it as much if I were staying there. Many food choices! more

Management response from
Juniordelarosa, HHonors Manager

Thank you so very much for filling your review in trip advisor, I am glad to learn that the tradition is being kept at the Caribe Hilton and that you found it as interesting and accommodating as before, our commitment is to deliver a legendary service and your comments let me know that we are pleasing our guests above and...

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5 of 5 stars
obamasucks   2 contributions
richmond va
Oct 29, 2009 | Trip type: Couples

Considering my in-laws stayed at the Carribe Hilton for their Honeymoon 30 years ago, continuing a tradition was a must. Upon arriving, we were informed that our room was upgraded to a suite. To this day, I don't know if my in-laws did that or it was the genorisity of the hotel due our honeymoon visit. Despite that, the room... more

Management response from
Juniordelarosa, HHonors Manager

Thank you for writing your comments to trip advisor, our commitment is to guarantee our guest a hassle free stay and continue delivering the promise our founder Mr. Conrad Hilton made to the world, fill the world with the light and warm of hospitality, we are glad you like the suite and the view, we are looking forward to continue...

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5 of 5 stars
TravelChickDC   2 contributions
Washington, DC
Oct 26, 2009 | Trip type: Couples

The Caribe Hilton offers everything you could ask for in a Caribbean beach vacation resort. The room was comfortable and nicely decorated - not luxurious, but certainly nice enough. The food was plentiful, and service, for the most part, was very attentive and pleasant. The best part of the hotel, by far, are the amenities - the pool/beach area is... more

Management response from
Nitzamarie Escalera, Hhonors Coordinator

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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5 of 5 stars
katiebeth6   2 contributions
Indianapolis, IN
Oct 22, 2009 | Trip type: Couples

We very much enjoyed our stay here last weekend. I particuarly want to compliment the staff. At check-in we were offered an upgrade to an ocean view room for $25/night which we decline. After arriving in our room we realized we'd gotten the upgrade anyway. It was a gorgeous room and a nice gesture, as the hotel wasn't anywhere near... more

Management response from
Juniordelarosa, HHonors Manager

Thank you for writing your comments to trip advisor, our commitment is to guarantee our guest a hassle free stay and continue delivering the promise our founder Mr. Conrad Hilton made to the world, fill the world with the light and warm of hospitality, your comments make me realize that we are accomplishing our goals and delivering the service culture...

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5 of 5 stars
shally77   2 contributions
Washington DC
Oct 21, 2009 | Trip type: Couples

After reading so many negative reviews I just had to set the record straight. We just arrived home last night from our first vacation to Puerto Rico with a 4 night stay at the Caribe Hilton. It was absolutely wonderful! Our large room in the older part of the hotel was updated, very clean and comfortable with a view of... more

Management response from
Juniordelarosa, HHonors Manager

Thank you so very much for such a wonderful comments, our commitment is to continue delivering the promise our founder, Mr. Conrad Hilton made to our guests, fill the world with the light and warm of hospitality, comments like your contribute to our employees motivation and encourage them to continue delivering the customer service our guests deserve, I will share...

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5 of 5 stars
pjcjj   1 contribution
Dagsboro, De
Oct 20, 2009 | Trip type: Couples

From the moment we arrived the staff was very friendly and accommodating. The hotel lobby, rooms and lagoon & pool areas were spectacular and amazing. The food and drinks were so good and refreshing. Every staff member were great and offered the best places and sites too see. It has been over 15 years since I had been on vacation,... more

Management response from
Juniordelarosa, HHonors Manager

Thank you so very much for your kind comments regarding our property and our staff, this kind of comments make us very happy and show us that people appreciate our effort to deliver the best service in hospitality, I will share your comments with our team members to encourage them to continue delivering the exceptional service describe in your comments....

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1 of 5 stars
deborahquade   1 contribution
Virgin Islands
Oct 16, 2009 | Trip type: Business
0/1 found this review helpful

I was lucky enough not to have had the misfortune to stay at the Carib Hilton Hotel. I went to the web site and it was promoting stay 4 nights and two nights were free. July 20 til Dec sometime. So I called the hotel direct, and they were sorry but even though they were advertising this special you were... more

Management response from
Juniordelarosa, HHonors manager

Thank you for posting your comments in trip advisor, I would like to apologize for the misunderstanding with the packages posted in the web site, special promotions are for limited time and subject to hotel availability and as was explained, the summer promotion was expired, the actual promotion is the fall promotion, however the hotel was willing to honor you...

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3 of 5 stars
KC-Boston   3 contributions
Boston, Massachusetts
Oct 16, 2009 | Trip type: Couples
0/1 found this review helpful

Over all I would say the Caribe Hilton has a lot to offer, It s just was not what i was looking for in a relaxing escape. I was recently in P.R for buessness/pleasure for a week and decided to spend 3 days at the beach and 4 nights in old town San Juan. My first 3 nights was at... more

Management response from
Juniordelarosa, HHonors Manager

Thank you for sharing your valuable feedback with us, on behalf of our management team I would like to express our must sincere apology for not being able to fulfill your needs, our commitment is to guarantee our guests a legendary stay and a hassle free service, unfortunately sometime due to lack of knowledge we are unable to deliver the...

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Caribe Hilton Hotel Also Known As

  • Hilton Hotel San Juan
  • Hilton Hotel Caribe
  • San Juan Caribe Hilton
  • Caribe Hilton
  • Hilton San Juan
  • Caribe Hilton San Juan
  • San Juan Hilton
  • San Juan Caribe Hilton Hotel
Address: Las Rosales St | San Geronimo Grounds, San Juan 00901, Puerto Rico
San Juan Hotels Caribe Hilton Hotel
3.5/5.0
738