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Marriott San Juan Resort & Stellaris Casino

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1309 Ashford Ave, San Juan 00907, Puerto Rico
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Marriott San Juan Resort & Stellaris Casino
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4,555 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hollister, California
1 review
3 of 5 stars Reviewed today NEW

Came here with 5 girlfriends for 3 nights in June and the hotel is close to everything and you can find a good choice of bars and restaurants within a few minutes walking distance. The hotel provided beach towels which was excellent. The room was great for two people and although they couldn't provide our 3 rooms next door to... More 

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Connecticut
2 reviews
5 of 5 stars Reviewed today NEW

My son and I stayed for 4 days in July. When we got there we were told that the room we had booked was unavailable so they were upgrading us to a suite at no extra charge! The staff members were very nice and helpful in all of our interactions with them. The beach was large and very clean. My... More 

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Longmont, Colorado
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent a week at the Marriott at the end of August. The oceanfront room on the 18th floor was wonderful, with a fabulous view of the beach, morning sunrise and of course the ocean. We were impressed with both the beach and pool areas. On the weekdays, there was not much crowd. But on Friday and Saturday they both... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

My girlfriend and I stayed here for 5 nights in September. The location of this hotel was key, due to its proximity to Old San Juan. From the minute we stepped in the concierge had an entire list of local attractions and dinner restaurants. Being a vacation we loved the amenities of the pool right on the beach. A spectacular... More 

Was this review helpful? Yes 1
Tampa, Florida
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

25 friends came down to Puerto Rico for a birthday party. We all stayed at the Marriott and had a great time. Staff were nice and the location of the hotel can't be beat. There are restaurants and shops all around the hotel. You can tell the hotel has taken a little bit of wear so it's probably about time... More 

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Boston, Massachusetts
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed there on Aug 15, 2015. Like a bunch of other people, we stayed for 1 night to catch our cruise the following day. We chose this hotel based on all the wonderful reviews on TripAdvisor. We took a taxi van from the San Juan Luis Munoz Marin Int'l airport to the Marriott. The airport have a wonderful setup.... More 

Was this review helpful? Yes 3
Newark, Delaware
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Based on the reviews here we decided to book a last minute getaway to PR and stay at the Marriott San Juan. The hotel was great! The staff was friendly and was always willing to help with requests. The room (pool view cabana wing) was perfect! The go pro and bike rentals were a huge hit with the family and... More 

Was this review helpful? Yes 1
Texas
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Thought it was going to be better here after reading so many complimentary reviews, but we found a few things wrong with this hotel, at least for us anyways. First off have to agree with some people that to arrive at the hotel and be hit with the resort fee is a tough pill to swallow. It sure adds up... More 

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SJMarriottResort, Director of Operations at Marriott San Juan Resort & Stellaris Casino, responded to this review

Dear MAPol77; We appreciate the feedback provided from your recent stay at our Resort. We are extremely dissapointed to hear that your stay did not go as expected and we will definitely share your observations with our Management Team in order to identify areas of opportunity for improvement to enchance our guest experience. Should you decide to give us a... More 

Lisbon, Portugal
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

we wanted to finish our holiday after our visit in new york and wanted one relaxing place after 8 nigts in new york and wanted beach and sun. this hotel has lout music good for young people but for older like us it is no good. we want to relax and siting and drinking and speaking but with lout music... More 

Was this review helpful? Yes 5
SJMarriottResort, Director of Operations at Marriott San Juan Resort & Stellaris Casino, responded to this review

Dear Manuel C; Thank you for taking the time to submit feedback from your recent vacation experience at our Resort.  We are very sad to hear that our property did not meet your expectations and sincerely apologize for the inconveniences experienced. Should you decide to visit us again please contact us at mhrs.sjupr.social.media@marriotthotels.com Sincerely; Reynaldo Rey Director of Operations More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I spent the week at the Marriott and we had a wonderful time ,we enjoyed the complimentary wine, cheese and crackers that was brought to our room on our anniversary night ,that was special for us . We especially enjoyed the service and hospitality we received at the beach bar, our server Joseph was very helpful by... More 

Was this review helpful? Yes 1
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