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Marriott San Juan Resort & Stellaris Casino

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1309 Ashford Ave, San Juan 00907, Puerto Rico
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Marriott San Juan Resort & Stellaris Casino
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Marriott San Juan Resort & Stellaris Casino
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4,210 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
Top Contributor
243 reviews 243 reviews
56 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed yesterday NEW

For as disappointed as I was at staying at the Embassy Suites near the airport a few weeks back, I was pleasantly surprised by my stay here. I had stayed here probably 5 years ago, and I remember liking it then, and I liked it this past week as well. The big disadvantage compared to the Embassy Suites is no... More 

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Old Bridge, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Hotel in Condado section of San Juan. Appeared to be very safe neighborhood. Many local restaurants within walking distance. Bus service; even a free service to downtown Old San Juan just outside hotel (stops at 6pm, otherwise local bus). To tour Bacardi factory Take bus to Old San Juan, then enjoyable 50 cent ferry across harbor . Vans will transport... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We were a group of 11 and the resort is really great for kids and adults. The highlights were: - Diana at La Vista. she was so sweet and attentive. She always made sure we had a great table together and always made sure the special pancakes and waffles with chocolate chips were perfect for the kids. Loved her! -... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I really enjoyed this place. To start, I'm really big on customer service and this place was all over it. Check was super smooth. We arrived early (1:30pm), checked in via the mobile app, stopped by the front desk to receive keys as soon as we arrived and boom we are in the room enjoying an ocean front view room... More 

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Miami
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We arrived at the Marriott Stellaris San Juan Resort and casino. It was about 7:30 pm at night, the check in was quick and we immediately put our bags down and went and checkout the casino. The casino was pretty small nothing like a vegas casino. They only had maybe 15 tables and 250 slot machines. I sat down to... More 

Was this review helpful? Yes 1
SJMarriottResort, General Manager at Marriott San Juan Resort & Stellaris Casino, responded to this review

Dear CasinoRater777; Thank you for taking the time to share feedback from your past stay at our Resort. We sincerely apologize for the inconveniences experienced and we will share your comments with our Management Team in order to identify areas of opportunity for improvement. Should you decide to visit our property again please feel free to contact us at mhrs.sjupr.social.media@marriotthotels.com... More 

Atlanta, GA
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

I simply fell in love with this place. It is like having the perfect amount of luxuriousness while still being able to be casual and laid back. From the friendly front desk associates to the door men to security to the cleaning staff-everyone was kind and warm and helpful. There is plenty to do for every age group. At night... More 

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Chevy Chase
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I recently discovered that Marriott has changed its policy regarding its “one night free” offer so it is now inconsistent with its long-time implementation of the offer. The result is that we were misled by such an offer this April at a Marriott in San Juan, Puerto Rico. We have stayed at Marriott Hotels for quite a... More 

Was this review helpful? Yes 4
Top Contributor
149 reviews 149 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

WOW, its a busy place but the resort fee is a killer. The only perk is the free refreshments at check in. It is very busy. Drinks are very expensive and food the same. Nothing too great i noticed. Rooms are nice and bathrooms are spacious and clean. The wait doesn't give you the time of day. The parking is... More 

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Westport, CT
Contributor
11 reviews 11 reviews
6 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I'm not sure why this resort has received such good ratings but after reviewing the comments again I noticed the majority of reviews only note how nice and friendly the staff was. That being said, here is a more detailed and descriptive review. I just returned from a three night stay. It was a last minute "girls getaway" and we... More 

Was this review helpful? Yes 5
SJMarriottResort, General Manager at Marriott San Juan Resort & Stellaris Casino, responded to this review

Dear wirelessporter; We are very dissapointed to hear about your recent vacation at our property and would like to sincerely apologize for the inconveniences experienced. Customer satisfaction is extremely important to us, so please rest assured that we will share your review with our Management Team in order to identify areas of opportunity for improvement. Should you decide to give... More 

Odessa, Texas
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This trip was to celebrate DH's 60th birthday. We chose Puerto Rico for various reasons. 1.) Our passports expired in January and we didn't want to renew at this time. 2.) DH's has back and mobility issues and going through customs and immigration as well as walking through the airport on a time crunch to get to the next gate... More 

Was this review helpful? Yes 1
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