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Marriott San Juan Resort & Stellaris Casino

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1309 Ashford Ave, San Juan 00907, Puerto Rico
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Marriott San Juan Resort & Stellaris Casino
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4,352 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is the third time we stayed at Stellaris. This hotel is beautiful. It is great for families and for couples as well. The convenience of the location is also a plus. One person in particular was amazing. Kymberly made our stay so awesome. I look forward to returning to this exact hotel soon.

Was this review helpful? Yes 1
Los Angeles, California
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I booked a hotel room in Puerto Rico for 1 1/2 days before going on a 7 day Southern Caribbean cruise. We started out at the Best Western Condado Hotel in new San Juan. We were very disappointed with the Best Western, dirty windows,room was noisy from the elevator and people in the hall, all night long,the... More 

Was this review helpful? Yes 1
new york
Contributor
15 reviews 15 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I arrived on Saturday night and Kymberly at the front dest was amazing. She explained everything that we needed to know about the hotel. We got went to our room and noticed that it was a bit warm and musty with a smell and Kymberly quickly remedied the situation with a dehumidifier. She even sent us a... More 

Was this review helpful? Yes 1
Jacksonville, Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

We held a small business meeting at the hotel. The staff was amazing, very attentive to our needs and ready and willing to do whatever it takes. Rooms were fine, pool and beach excellent and food great. The chef came out to serve our group just to ensure everything was ok with our meal. This hotel would be a great... More 

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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here 5 days and my experience was great from beginning to end! From the door men, to the front desk, to the pool and beach attendants, waiters and waitresses....great service with a smile!! The welcome tropical rum punch was a nice touch too! The only reason that I did not give 5 stars is because we had to call... More 

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McKees Rocks, Pennsylvania
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have never written a review like this before, but Marilyn, one of the servers at the La Vista restaurant at this property, suggested I do so, so I shall! Very nice property in a great location--nice beach, many nice local restaurants and bars in the immediate area, close to many shops, etc., etc., etc. But, the best part of... More 

Was this review helpful? Yes 2
Kenosha, Wisconsin
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had a great experience with this hotel. From the first moment we arrived we were treated like royalty. Jean in the front desk was very helpful in getting our room. Everyone was friendly and helpful. They all had a friendly smile and ready to help you in anyway. The hotel was clean especially our room. Radhames took very good care... More 

Was this review helpful? Yes 2
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Friends of 30+ years wanted a quick getaway to celebrate a 60th birthday. As a premier elite Marriott owner I was treated extremely well, even giving us blankets and pillows to sleep on their cushy lounge couches when we arrived extremely early - @ 5am and were able to get us into our beautiful ocean view room by 11:00am. Their... More 

Was this review helpful? Yes 2
Roxbury, New Jersey
Top Contributor
104 reviews 104 reviews
32 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I’m a frequent Marriott supporter. We stayed at the San Juan Marriott Stellaris for 4 nights after spending 3 nights in Rio Grande. We had a perfect stay in Rio Grande which made it a challenge for the Marriott to live up to, leaving us a little disappointed for the 2nd half of our vacation. I checked in on-line, but... More 

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SJMarriottResort, General Manager at Marriott San Juan Resort & Stellaris Casino, responded to this review

Dear SunFunSun; Thank you for taking the time to share feedback from your recent stay at our Resort. We are disappointed to hear that our property did not meet your expectations and apologize for the inconveniences experienced. Please rest assured, that we will share your observations with our Management Team in order to identify areas of opportunity for improvement. We... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

I came here for a wedding on the beach. Service by the pool side was just ok. But I have to say our server Lucas for our wedding reception was fantastic. He went above and beyond. He was funny, friendly and service was great.

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