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All 46 San Juan hotels

Hotel El Convento

4.0 of 5 Hotel   |   100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
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Hotel El Convento
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Ranked #2 of 46 Hotels in San Juan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Jarod M San Juan, Puerto Rico
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1,859 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is the place to stay for a laid back and relaxing vacation. The place is gorgeous, inside and out. If your idea of luxury is giant fitness centers, pools with lazy rivers,and "excursions" to tourist traps them you may be disappointed however. It's a much more traditional version of luxury, from the multiple seating areas on plush patios, to... More 

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Charleston, South Carolina
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Right in the heart of the old town is striking, historic HOTEL EL CONVENTO. The first two floors and open patio date back to the original 17th century Carmelite convent. The top three floors were added with the hotel renovation, which is hard to detect. The architectural details are exquisite; it makes you feel great to enter the breezy, cool... More 

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Road Town, Tortola
Top Contributor
53 reviews 53 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Fifth time to stay there but alas no longer a home from home. Quite simply every dealing with hotel staff was a struggle. Service was unhelpful, rude and disdainful. All other aspects of our trip, restaurants, tours etc were up to the usual high standard that San Juan can be proud of. Unfortunately I fear that El Convento has forgotten... More 

Was this review helpful? Yes 4
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Guytheman - I appreciate your feedback and express my regret for not been able to provide you with our usual high quality and hospitable service. I would highly value the opportunity to communicate with you further in order to identify and rectify the areas of concern. I can be reach at any time at 787-518-7027 or aarroyo@elconvento.com. Respectfully. Alfredo... More 

Clearwater, Florida
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a gem of a hotel. Right in the middle of Old San Juan. Every room is different, but ask for 408, you can go right up a few steps to the pool. There is a wine and cheese reception every night at 6, with excellent wine and artisan cheeses. The red sangria is so tasty. All of the food... More 

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Columbia, MD
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We couldn't have picked a better location in the heart of the old city. Loved the ambience and old world charm. Beautiful, comfortable outdoor courtyard and terrace. There was a limited view of the bay from our 5th floor room (as advertised) but the charm of the hotel made up for it. Not super luxurious but clean, very comfortable and... More 

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Top Contributor
86 reviews 86 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

We had stayed several nights at a rental down the street from El Convento. We ate dinner at El Convento on our first night and it was very good. On the morning we were going to leave, there was a huge march/protest that came right down Calle de Cristo and stayed for a few hours. The street was solid with... More 

Was this review helpful? Yes 5
15 reviews 15 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was very nice and clean. Staff very accommodating. Room was a little small but fine for two people and would go back to this hotel as it had a lot of history and atmosphere. The rooftop pool is very small - maybe 12 feet by 6 feet and there is a hot tub next to it. There are some... More 

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San Antonio, Texas
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for a week and had a great time. We loved it here BUT it does not fit the classic definition of luxury so it may not be right for you. First the good... Amazing location and beautiful hotel. Loved all the outdoor areas. You can order food and drinks at the restaurant and have it... More 

Was this review helpful? Yes 5
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Flowers1432 - Thank you so much for the visit and the feedback. I appreciate your comments about the areas that did not meet your expectations and assure you that we will share them with our staff and continue to work determinedly to improve our services. Please contact me directly if I may be of assistance in the future. At... More 

Philadelphia PA
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wish more people came to stay in San Juan instead of just coming in on a cruise. There is so much to see and do, and the feeling you get from spending a few nights in the city is infinitely richer than anything you can get from simply passing through for a day. Anyway, having stayed in several other... More 

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful and we were looking forward to eating there during our recent visit to PR. Unfortunately, we found the food to be mediocre and the service was poor, although the pina colada was great. Definitely a disappointment \.

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Hotel Summarization (Beta)

What travelers say

  • Honor bar(10)
  • Complimentary wine(10)
  • Plunge pool(8)
  • Cheese receptions(6)
  • Great location(5)
  • Happy Hour(5)
  • Third floor(5)
  • Very good(4)
  • Old world(3)
  • High ceilings(3)

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel El Convento 4*
Number of rooms: 58
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Also Known As:
El Convento San Juan
Hotel Style:
#1 Romantic Hotel in San Juan
#1 Luxury Hotel in San Juan
#1 Family Hotel in San Juan
#1 Business Hotel in San Juan

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