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Hotel El Convento

Certificate of Excellence
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100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
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Hotel El Convento
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2,013 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
  • All months
    (2013)
  • Mar-May only
    (567)
  • Jun-Aug only
    (485)
  • Sep-Nov only
    (444)
  • Dec-Feb only
    (517)
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Hamburg / Germany
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this hotel particularly for its location and its charm. We are coming to Puerto Rico every two, three years and had this place on our list for a long time. El Convento is a great place to stay if you want to spend some time in the old part of San Juan. A rental is not really necessary... More 

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Brandon fl
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I adore this hotel, it has a super romantic feel. Love the history and location of it. The only issue we had was with the waitress at one of the restaurants she was very rude and horrible at her job. But the rest of the staff was very nice and very accommodating. I will definitely be staying here when we... More 

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San Juan, Puerto Rico
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Dear God! I just came back from HEAVEN! Hotel el Convento exceeded all our expectations. I stayed with my husband to celebrate our 16th year wedding anniversary. I made a request to the manager to get a nice room for us and we got a very nice, quiet room, four days of superb service, complimentary wine and cheese (everyday from... More 

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Madison, Wisconsin
Level Contributor
116 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The service was exceptional the champagne and wine selection was exceptional and the amenities were great. They have a fourth floor pool and hot tub and sitting area that we said at nightly with our cigars and had a great conversation with the other guests. Yeah the nightly managers tasting as part of the complement to the room from 6... More 

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Alfredo A, General Manager at Hotel El Convento, responded to this review

Mr. OneCigarGuy - Thank you for the visit and for sharing your experience with us. Maybe next time we can share one of those cigars together during our reception! Warm regards, Alfredo Arroyo aarroyo@elconvento Lowest rate guaranteed at elconvento.com or call us at 787-723-9020 More 

Washington DC, District of Columbia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just got back from 12 day trip to Puerto Rico and this was the best hotel of the four hotels we stayed at.. Great all around from food/bar to overall vibe.. 2 staff people in particular stood out - Isha at reception and Louis at bar.. Room was very comfortable with free solid wifi. Hotel is literally in middle of... More 

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Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Guy J - I just shared your posting with Isha since she is on duty at the moment. Her actual words were, “this makes my day”. Thank you for recognizing her & Luis and for acknowledging the Hotel El Convento as one of the highlights of your visit to Puerto Rico. I am hopeful that next time we can... More 

Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here after a cruise for 3 nights 19/7 - 22/7. Loved this hotel. Beautiful old convent converted to a hotel, but retaining many of the original features. Situated in the centre of Old San Juan, directly opposite cathedral. Although we had not intended to eat breakfast in the hotel, we ate there every morning and we're delighted to find... More 

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5 of 5 stars Reviewed 5 days ago NEW

The service was excellent and the room was very comfortable and cozy. Kudos to all the customer service desk employees for making our stay the best experience. I'll come back to this hotel on my next trip. Location is also excellent. We could walk the old San Juan day or night.

Was this review helpful? Yes
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Mariarivera813 - We are excited to read that our staff was able to make the difference during your stay with us. I will be happy to share your comments with them. That is our commitment and we are proud of them for all of their daily efforts. Please allow us the privilege to once again be of service to... More 

O'Fallon, Missouri
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

This former convent converted to a boutique hotel oozes charm and character; it's lovingly maintained, the staff was professional and friendly, the food was delicious, and the location was perfect for exploring the old city. We definitely plan to book a stay here again when we're in Old San Juan in fall 2016.

Was this review helpful? Yes
Alfredo A, General Manager at Hotel El Convento, responded to this review

Hola oybolshoi - Thanks for staying with us. I am gratified that your experience was so pleasant and will for sure look forward to your next visit in 2016. Please contact me directly whenever you are ready. I will personally process the reservation and ensure not only the best deal possible but also another wonderful stay at the Hotel El... More 

Pflugerville, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a great little boutique hotel, had a great time with my husband and friends wandering around old San juan with this as our home base. They have a great 6 PM Wine and Cheese hour as well as breakfast in the AM. Rooms are very nice, good beds, fair water pressure for the shower. They are very helpful... More 

Was this review helpful? Yes 1
Alfredo A, General Manager at Hotel El Convento, responded to this review

Hola Diana C - I am glad that our property and services were of your satisfaction and that our centric location worked perfectly for you and your husband's Old San Juan "exploring" plans. Your feedback is appreciated and I will converse about it with our staff and ensure our pace consistently meets and exceeds guest expectations. Sincerely. Alfredo Arroyo aarroyo@elconvento.com... More 

Charlotte, North Carolina
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with my wife and son. Found it convenient to the fort, restaurants and shopping. Staff was first rate. Always generous with recommendations and very responsive. Stayed in a street front room and loved being serenaded by a guitar player in the evening when the balcony doors were open. Luckily those ancient doors kept out all street noise and... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Complimentary wine(8)
  • Honor bar(7)
  • Plunge pool(5)
  • Great location(3)
  • Third floor(3)
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1,621 photos of this hotel

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Junior Suite (57)
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