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All 47 San Juan hotels

Hotel El Convento

4.0 of 5 Hotel   |   100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
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Hotel El Convento
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Ranked #2 of 47 hotels in San Juan
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Viviana M Natick, Massachusetts
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1,671 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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English first
Natick, Massachusetts
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

The pool was like a bathtub and we were NOT close to the beach. If you're looking to lay out, enjoy nightlife,etc this hotel is not for you. The rooms were average and I expected more given the expensive rates. I did appreciate the customer service and the architecture. It was nice to be around old San Juan and histroic... More

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New York
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

So thrilled to have stayed at El Convento this past week with my family. The rooms were reasonably priced (although a bit small) and the ambiance SUPERB. Felt like being transported back to Spanish colonial times and treated like a visiting dignitary. Staff was fabulous and incredibly accommodating and friendly. A special highlight is coming upon the lush, spacious center... More

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Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Caryn G - I am extremely glad you were abled to enjoy our services, amenities and the authenticity and charm of our property. I will for sure share your experience with our staff. We appreciate your visit and your comments and hope to have the privilege to have you back as our guest once again. Warm regards, Alfredo Arroyo... More

Bremerton, Washington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Hotel El Convento is a beautiful old building in Old San Juan next to great food and excellent shopping opportunities. The staff will bend over backwards to assist you in any way they can. The food at the hotel is amazing and the wait staff is first rate. One waiter in particular, a guy named "Tony", by his own... More

Was this review helpful? Yes 2
Santa Fe, New Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

Most wonderful place we have ever stayed. It was magical and the staff were exceptional. They went out of their way to make us comfortable and ensure that all of our needs were met. The room was luxurious and so spacious. Food in the restaurants at the hotel was incredible. We can't wait to go back. Old San Juan was... More

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1 review
5 of 5 stars Reviewed 1 week ago

This is absolutely the best place I've stayed off the mainland states. The staff was top notch with everything, the place was beautiful, and convenient to Old San Juan. I will be going there again with my wife, when it is cold and snowy in Philadelphia.

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Senior Reviewer
8 reviews 8 reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

The location in Old San Juan was perfect for restaurants and sight seeing. They have a partnership with a hotel in Isla Verde so you can use that beach which is awesome (El Convento, itself, is not near any beaches). You need to provide your own transportation to get to the beach. The service is lightning quick and all the... More

Was this review helpful? Yes 2
River Vale, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You would be foolish not to stay at the Hotel El Convento. We stayed there the first week of August. First of all, the hotel is absolutely beautiful. It's amazing the structure dates back to the 1600's. The rooms are updated but still have the old world charm. The rooms and entire hotel are very, very clean, housekeeping was extraordinary.... More

Was this review helpful? Yes 2
New York City, New York
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First off, this Hotel looks and feels every bit of Old San Juan. Incredibly charming and romantic. This Hotel is much more than we had expected. Entire Hotel staff were all helpful, friendly, and professional. Our Room was located on 5th Floor, and it was clean and spacious. Just because the Hotel is of another time, don't think you are... More

Was this review helpful? Yes 4
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear AVasNYC - Thank you so much for the visit and sharing with us this amazing feedback. It is extremely valuable for us to hear from you. I am sure our staff will be delighted with your comments. If in any way we can assist you with any particular needs or future plans, we will gladly do so. Best regards,... More

Memphis, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

El convent is a really nice boutique hotel with a great location in the heart of Old San Juan and is priced accordingly. If you book online you can sometimes find great rates, but the stay is well worth the rate you pay! One of the highlights is the nightly free wine and cheese reception. It is a great opportunity... More

Was this review helpful? Yes 1
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located right in the heart of Old San Juan, hotel El Convento was fantastic! The concierge staff were SO friendly and knowledgeable- the nightly cheese and wine reception on the terrace was excellent and the location was beautiful and so clean. Fitness center is well-equipped, beautiful rooms with all the amenities and even little luxuries. Stay here! We'll be back,... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Honor bar(20)
  • Plunge pool(19)
  • Great location(15)
  • Complimentary wine(14)
  • Cheese receptions(10)
  • Very good(9)
  • Third floor(8)
  • Happy Hour(7)
  • Old world(6)
  • Small Luxury(6)

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel El Convento 4*
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Also Known As:
El Convento San Juan

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Hotel & grounds (311)
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Hotel & grounds (17)
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#1 Romantic Hotel in San Juan #1 Luxury Hotel in San Juan #1 Family Hotel in San Juan #1 Business Hotel in San Juan
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Official Description (provided by the hotel)
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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