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Hotel El Convento

Certificate of Excellence
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100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
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1,979 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
Date | Rating
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English first
  • All months
    (1979)
  • Mar-May only
    (567)
  • Jun-Aug only
    (451)
  • Sep-Nov only
    (444)
  • Dec-Feb only
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New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Talk about atmosphere! From the neighborhood cats to the heavy gates to get to the guest rooms, this hotel has got it. Everyone at the front desk was friendly and helpful. They offered us suggestions on where to go for dinner and made arrangements for us to spend our last day in PR at their sister hotel because we had... More 

Was this review helpful? Yes
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

The public spaces of this hotel are so lovely as to give us plenty of "living room" space to visit with local friends. The rooms too are wonderful but to me, the mark of a great hotel is what happens when you have challenges. My grandson and I were ending a tour of PR with three days at Hotel El... More 

Was this review helpful? Yes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We loved this hotel. Wish we could have stayed as long as we had booked but something had happened to our room the day we checked in. The hotel remedied this by putting us up at their sister property, the Vanderbilt, for free for the night until our room was ready. They even left a bottle of champagne in the... More 

Was this review helpful? Yes
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Novemberbliss1 - We truly appreciate your visit and understanding. My apologies for the last minute adjustments in regards to your accommodations. Even though we certainly would have love for you to enjoy your whole stay with us, we will never consciously provide accommodations that are not simply perfect. We totally trust the supreme quality in service and hospitality that... More 

New Paltz, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

El convento as it is commonly referred to by the company is the best open air hotel in old san Juan and one you dont have to think you are looking at the ghetto. It is far above the top, and managed by a locally owned and operated company in Puerto Rico. So, you know you are getting a real... More 

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Pittsburgh, Pennsylvania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were supposed to attend a wedding at El Convento. Sadly the wedding was canceled but since we had all of our reservations we decide to make the trip anyway. El Convento is a great hotel, centrally located in old San Juan. According to the brochure, the hotel has been remodeled multiple times but still has the feel of an... More 

Was this review helpful? Yes
Alfredo A, General Manager at Hotel El Convento, responded to this review

Hola JoPittsburgh - I am glad that you decided to move forward with your traveling plans, even though the wedding was canceled. It is good to know that your stay was pleasant and that you fully enjoyed our accommodations, restaurants and amenities. I do hope to have you back as our guest or just to say hello in the future... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Looking around at other hotels during my stay, I am glad I chose Hotel El Convento. Excellent plunge pool and Jacuzzi deck/lounge area. However I ventured out for dinner at other places, the restaurants at the hotel were really good, had some very good snacks, meals and breakfasts. There is a daily wine and cheese reception that is fun and... More 

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Las Vegas, Nevada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in room 107 for four nights in June. It was overall a very nice room with a private courtyard and fountain. The bed was very comfortable. The hotel is so comfortable and relaxing. The 24/7 water and coffee was very convenient and the wine hour from 6 to 7 every night was an excellent way to start our... More 

Was this review helpful? Yes
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear City_Travel_Girl - Thank you so much for choosing the Hotel El Convento during your recent visit to Puerto Rico. It is satisfying to read about your gratifying experience with us. Let me assure you that your incident at the restaurant has been thoroughly discussed with our staff and we appreciate that you took out of your time to share... More 

Dayton, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband took me here for my 40th birthday and the service and the location are unbelievable! Such a romantic and beautiful place. I am late with my review but let it be know that we talk about it weekly. It is such a treasured memory.

Was this review helpful? Yes 1
Alfredo A, General Manager at Hotel El Convento, responded to this review

Hola gthopper1 - Happy 40th birthday! Thank you for making the Hotel El Convento part of that special occasion. I look forward to have you back as our guest for your 41st birthday celebration. Warm regards, Alfredo Arroyo aarroyo@elconvento.com Lowest rate guaranteed at elconvento.com or call us at 787-723-9020 More 

London, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Very comfortable sophisticated hotel with excellent food. The early evening free wine tasting with cheese a bonus. Staff at the desk were professional but a bit unenthusiastic. Nice to find a place here which has retained the Spanish influence.

Was this review helpful? Yes
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Addvebtu - Thanks for the visit and the positive comments. It is good to know that our staff, amenities and property made such a great impression on you. I will share your words with our team and work on those areas that need improvement. Grettings from Puerto Rico. Alfredo Arroyo aarroyo@elconvento.com Lowest rate guaranteed at elconvento.com or call us... More 

Pennslyvania
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I decided to spend our honeymoon in Old San Juan. We found paradise at Hotel El Convento. From our initial planning stages through our entire stay we were impressed with the hospitality and professionalism of the staff. Finally having the chance to marry the man I have been loving for the past 14 years since Pennsylvania legalized... More 

Was this review helpful? Yes 4
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear ASCAR 1 - Many thanks to you for making the Hotel El Convento part of such special occasion. Our staff will be very happy to hear your comments and to realize how much you value their efforts. Congratulations and see you on your first anniversary! Alfredo Arroyo aarroyo@elconvento.com Lowest rate guaranteed at elconvento.com or call us at 787-723-9020 More 

Hotel Review Summarization

What travelers say

  • Complimentary wine(8)
  • Honor bar(7)
  • Plunge pool(5)
  • Great location(3)
  • Third floor(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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