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All 47 San Juan hotels

Hotel El Convento

4.0 of 5 Hotel   |   100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
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Ranked #3 of 47 Hotels in San Juan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Adeliamisskitty New York
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1,824 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Contributor
16 reviews 16 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I are sitting in our beautiful suite - the Pablo Casals suite - and we're about to check out. I am fighting back tears. I will really miss this room and this hotel. We spent 6 nights here. We were scheduled to go back to New York 2 days ago but I changed our flight because of... More 

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san antonio tx
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at El Convento for a week in mid December. The first night was outstanding and comfortable. The second night, we had a wedding reception complete with DJ at the party room next door to our room. Since the guests and members of this wedding party had obviously booked in advance as we did, why didn't anyone think to... More 

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Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear genkay - We are grateful for your understanding and for recognizing our commitment to make whatever operational and service amendments are necessary to ensure a pleasant stay for our guests. Please accept my apologies for the initial misreading and do not hesitate to contact me in advance for your next visit. Always at your service, Alfredo Arroyo aarroyo@elconvento.com More 

Canton of Zurich, Switzerland
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After an initial miscommunication between the front desk and us via e-mail, once we got to the hotel the staff promptly rectified the situation by upgrading us to none other than the Pablo Casals Suite. OMG, what an amazing experience it was. The room was perfect, the views from the balcony were exceptional and it is located in a separate... More 

Was this review helpful? Yes 1
San Francisco
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and 3 kids stayed in this hotel. Our room had the street view facing the old church. The hotel left us rose petals and complimentary champagne and strawberries to celebrate our anniversary. The beds though double sized, was comfortable. Linens felt luxurious. Room was small but enough space for a family of 5 ( 3 small kids less... More 

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New York City, New York
Top Contributor
68 reviews 68 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the hotel for four days and booked a "vista" room with wooden ceiling beams a veranda and Spanish furniture. As you can see in the attached pictures, the view was horrible, the Spanish furniture mediocre and a need for a second set of doors to block out the noise of the air conditioning. When I complained about... More 

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Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Nate501 - Thank you for the visit and the comments. I am glad to hear that you were able to enjoy our property, grounds and amenities. I truly regret that our accommodations did not meet your expectations and some of our venues had to adjust their schedule for two days as a consequence of the principal cultural festival in... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I stayed here for our week-long San Juan vacation and could not have been happier with our choice. When planning the trip, we toggled between staying in Old San Juan or at a beach hotel in La Isla Verde -- we wanted a relaxing sun-filled trip, but we're also big foodies and wanted to be close to... More 

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Northfield, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

Nine of us had an outstanding lunch at El Convento Hotel Restaurant. The food was excellently prepared Puerto Rican cuisine. The server, Jose Luis, was excellent: friendly and attentive (but not too much), and afterwards he gave us a historical tour of the property

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The biggest waste of money I have ever spent. First, we rented a "queen vista" room - however, that was the first sham as we found out it was a full bed. This is absolutely not a queen bed. When we called the front desk and general manager we were informed that it was a "European" queen size bed. Things... More 

Was this review helpful? Yes 3
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear shamonyx - I truly regret that our accommodations did not meet your expectations. Should you decide to provide us with a future opportunity to serve you, please do not hesitate to contact me directly and I will gladly ensure your expectations are met. Respectfully, Alfredo Arroyo aarroyo@elconvento.com More 

Chicago, IL
Top Contributor
119 reviews 119 reviews
20 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As many have said, this is one of the best hotels in San Juan, and the location can't be beat. Though we only had the chance to stay one night, we would stay here again (and we're pretty picky). The hotel is charming, speaks to the surroundings, and feels intimate. We stayed in a Queen Superior room. The rooms are... More 

Was this review helpful? Yes 3
Aldie, Virginia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was beautiful. The grounds were well-kept and had an old Spanish feel to them. We were within walking distance of everything we wanted to do in Old San Juan - the forts, shopping and restaurants. We felt comfortable walking around any time of day or night. The rooftop pool was small, but we spent two afternoons there and... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Honor bar(12)
  • Complimentary wine(11)
  • Plunge pool(9)
  • Great location(7)
  • Happy Hour(6)
  • Cheese receptions(6)
  • Third floor(6)
  • Very good(5)
  • Front desk staff(3)
  • High ceilings(3)

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel El Convento 4*
Number of rooms: 58
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Also Known As:
El Convento San Juan
Hotel Style:
#1 Family Hotel in San Juan
#1 Romantic Hotel in San Juan
#2 Business Hotel in San Juan
#2 Luxury Hotel in San Juan

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