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Hotel El Convento

Certificate of Excellence
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100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
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Hotel El Convento
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Hotel El Convento
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1,910 reviews from our community

Traveler rating
    1,383
    350
    92
    61
    24
See reviews for
259
1,123
70
64
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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All months
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It is only the first day of our return visit to El Convento, but I feel compelled to call out the staff. Pedro welcomed us home and went out of his way to set a tone of comfort and warmth. We had struggled with flight delays and long waits all day. We were checked in and were enjoying a complimentary... More 

Was this review helpful? Yes 1
Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staying at The Hotel was an amazing time. The entire staff was helpful. My wife forgot her kindle and the staff is sending by mail. We tried all the restaurants and was very pleased. Needless to say we are telling all our friends. Be sure to enjoy the nightly wine and cheese, 24/7 fruit, coffee, and water. This location is... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

I came here with my father when walking around Old San Juan. We stopped at the bar inside the Hotel El Convento and were blown away by the hospitality. We sat at the bar and talked to Matthew and Quara and they were fantastic! So helpful in drink choices and conversation and if I was closer I would have come... More 

Was this review helpful? Yes
Warlingham, United Kingdom
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel for its history, charm and location. When we arrived the key was missing to our allocated room so we were offered an 'upgrade' which, on entering, was unmade and appeared occupied. We were then offered another room but I elected to wait for the upgraded room. It was nice with a small lounge area but no... More 

Was this review helpful? Yes 2
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Heather J - I am thankful for your visit and the observations. For sure I will share your thoughts with our staff and work on those areas that we did not meet your expectations. As you very well mentioned, training is the key to success and surely our commitment. Please allow us the opportunity to be of service to... More 

Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and our two 11 year old girls spent two nights in Old San Juan before heading out to the eastern side of the island for a week vacation. The El Convento hotel was recommended by a local resident. We had a great time and would recommend this hotel. The staff was extremely friendly and helpful. We ate one... More 

Was this review helpful? Yes 3
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a night/day before we boarded a cruise ship. We wanted to be in Old San Juan and this place got such high remarks and we waited too long to book a hotel - so we kind of were stuck - had to give it a shot! It's was a bit out of our normal price range... More 

Was this review helpful? Yes 2
Jackson, Wyoming
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We've been staying there for the past few years. The last time we stayed there, they did not bring our bags to the room (they put them in storage) and when we requested them, we had to wait forever. Then, I went to take a shower and there were no towels. We requested a taxi in the early morning and... More 

Was this review helpful? Yes 2
Biddeford, Maine
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived here exhausted after a fairly hectic trip from Maine. We were early so we anticipated that we might have to wait for our room. Whereas we were staying for seven nights, we anticipated a warm welcome and nicely located room. They told us that they would call our cellphone as soon as our room was ready. Never receiving... More 

Was this review helpful? Yes 2
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Sinbad55 - Thank you for the feedback. I truly apologize that some of our services did not meet your expectations during your recent visit. Even though we make efforts to try to meet as many guests as possible, sometimes we are not successful in meeting as many as we would like. Your observations are highly valued and we will... More 

Philadelphia, Pennsylvania
Top Contributor
58 reviews 58 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just about everything here is first class. First, the location is perfect if you want to be in the middle of the action in Old San Juan. You are walking distance from just about everything, and the neighborhood is quite nice. The rooms are large and well-appointed, and maid service is excellent. The hotel restaurant is in a wonderful outdoor... More 

Was this review helpful? Yes 1
Barrie
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't wait to plan a return. We stayed 3 days. My husband and three kids. Perfectly located in Old San Juan in the middle of history, culture and good food and ambiance. The restaurants within the actual hotel are fabulous and the rest of Old San Juan is all around you. Relaxing on the verandahs with a book and... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Honor bar(8)
  • Complimentary wine(8)
  • Plunge pool(6)
  • Great location(3)
  • Happy Hour(3)
  • Third floor(3)
  • Cheese receptions(3)
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