This is our second stay at Hotel el Convento. The first visit was great and we had high hopes for this trip. Unfortunately, my pregnant wife can't sleep because of the unreasonably loud music; the hotel is hosting a wedding and the guest services representative told us that he was sorry and the music would continue until midnight or 1:00... More

Hotel El Convento is the perfect spot from which to enjoy Old San Juan. Location, location, location! Walking distance to everything, the El Convento provides a quiet retreat amidst the hustle of OSJ. The hotel's quaint charm, its lovely rooms, its incredible service and the fabulous staff make it the perfect stay. We were there during my husband's 75th Birthday... More

Complaints first, because there are only a few. Not-so-reliable wifi connections, slow business center computers, and average housekeeping (had to ask front desk for room to be serviced after leaving tag on door twice and no service offered). Minor, but this keeps us from viewing the hotel as the luxury hotel it says it is. What's fantastic about it...excellent location,... More

Overall the hotel was great. Reception-concierge, waitstaff, fabulous. We had a deluxe double on the third floor far from the elevator, so it was quiet, but, we had the view of the trash when looking down. Not a problem, really, as the room was spacious. I would suggest bringing extra hangers! There are two beach clubs to pick from. First... More

The hotel did an outstanding job catering our wedding in the beautiful Salon Campeche. Our guests were blown away by the beauty, the service, and the delicious food. Everything was perfectly timed and every course was a hit!! We stayed the night in the bridal suite which was gorgeous!!!

Stayed at El Convento for 3 nights in May 2012, and if you're thinking of staying longer my recommendation is - Don't. The reality is that you can see everything you need to in Old San Juan very easily in just a couple of days; Any longer, and you'll run out of things to see and get tired of the... More

Our first encounter with the hotel was that one of the employees took 2- 500.00 transactions from our debt card the first night we were there. The next morning someone in the hotel tried to take another 800.00 from our. The only way we found out about it was we had only left approx 1100.00 in the account when we... More

In the heart of Old San Juan, you can't find a more beautiful hotel with more personalized attention. From the moment we pulled our rental into their private parking lot (a true luxury in a city with no more room to grow) they took care of all our needs. The Convento has been masterfully restored and is situated blocks from... More

I had extra high expectation for this hotel because of the great reviews and the hefty cost. We booked a Vista room which is on the top floor and facing the ocean. We arrived at 11:30 and were told to come back after 3. It's a small hotel so we understood. When we got our keys we waited for the... More