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CasaBlanca Hotel

Certificate of Excellence
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316 Fortaleza St. | Old San Juan, San Juan 00901, Puerto Rico
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CasaBlanca Hotel
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CasaBlanca Hotel
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466 reviews from our community

Traveler rating
    253
    160
    39
    9
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 days ago NEW

Well, first we arrived too early, 10:30am, and they could not do a early checkin, that's okay, since the hotel had no rooms left, the front desk lady, very nicely, asked us to leave our luggage and get back after 3pm! 3?! Okay, we left our things and went out... When we got back around 3pm at first moment she... More 

Was this review helpful? Yes 1
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Hello Rafael, Thank you very much for choosing CasaBlanca, we are very sorry that your experience with us was not up to other guests experiences. We have talked to our Front Desk Associate and she is so terrible sorry for not recognizing you when you arrived back at the hotel at 3pm. She will make a good effort to improve... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This place is absolutely amazing! The whole hotel is decorated so unique and tasteful. Wall art, mirrors and furniture are very charming and romantic. The rooftop has sitting areas and large tubs to fill with warm water. This is great place to see sunrise or sunset. The view is great too as you could look out over the city, towards... More 

Was this review helpful? Yes
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Ziliden, Thank you so much for your fabulous review! We are absolutely taken away by your beautiful description of our rooms, 2B is a family Suite equipped with a King Size bed and a large desk, and connecting hall with a private bathroom and another room with 2 twin beds and a TV for the family! The balcony is... More 

Cairns, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this based on reviews and price, and it has shone through... Lovely hotel... We dropped our bags off before lunch and wandered the city before returning for our afternoon checkin... Convenient to everything... Trolley stop outside not that it turned up later Sunday evening... Lovely staff... Lovely room... They carried our bags up for us... Air conditioning on... More 

Was this review helpful? Yes
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Sandan71, Thank you so much for your fabulous review! Yes, our Cafe is now open for lunch and diner and managed separately from the Hotel but with a high conscience of our same Client Service Excellence Motto. It's manager Tomas is known by his 5 star reviews from customers both guests and wedding groups, we have struggled with speedy... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The CasaBlanca was just what we wanted. We arrived at 10am in the morning from a week on a sail boat grimmy and exhausted - rooms aren't supposed to be available until 3pm - the receptionist did what she could to get us into our room quickly. Since the previous guests had departed, we were in our room by 10:30... More 

Was this review helpful? Yes 1
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Rhonda, Thank you so much for your wonderful review! We are so happy to hear we have made THE difference from so many other Hotels you have visited in your life. It really makes us happy to be in this industry and specially working with a Hotel that cares and looks after it's guests interests. And definitely I always... More 

Round Rock, Texas, United States
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed overnight as we were cruising out of San Juan. The hotel is beautiful, quaint, and located very close to several attractions in San Juan. Note that there is no elevator and all the rooms are at least on the second floor so you will need to be OK with walking. There is also free wifi! The bell hops... More 

Was this review helpful? Yes
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Maria, Thank you so much for the beautiful review about our Hotel! We offer a wide variety of services and free WIFI is a must. Our internet is very reliable and the company that we work with is by far not only one of the best in the Island but also excellent in understanding your need for connection no... More 

1 review
5 of 5 stars Reviewed 1 week ago

I learned of this hotel through Trip Advisor and, given its favorable reviews, decided to stay there during my one-night business trip to Puerto Rico. The hotel is situated in the heart of the Old San Juan area, close to shopping, restaurants, and tourist attractions certainly worth your visit, should you have the time (which, unfortunately, I did not). I... More 

Was this review helpful? Yes
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Franklin, We are left speechless with your review. I have to give you a HUGE THANK YOU SO VERY MUCH in the name of our entire team from Housekeeping to the Restaurant and Front Desk, We would love to have more guests traveling for business as we made those brand new L shaped desks for that very same reason,... More 

Pittsburgh, Pennsylvania
Top Contributor
68 reviews 68 reviews
21 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed 1 week ago

The Casablanca hotel is located in the heart of historic Old San Juan, just a short walk away from the cruise port, El Morro fort and many restaurants. As with everything in this part of town, space comes at a premium. We had room 5B, which is a small room that is barely bigger than the queen sized bed in... More 

Was this review helpful? Yes 1
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Rudy, Thank you so much for your super review! You are 100% right, there is a Hotel for every traveler. Should you want to be in the middle of town, and at a reasonable price CasaBlanca is the place to be! Tips for future guests: Some guests ask me about street noise. To my surprise street noise seems to... More 

Belmar, New Jersey
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at Hotel Casablanca for one night prior to a cruise. Staff came racing out the door to greet us with smiles. After a very quick and friendly check in we met our bags in our rooms. Clean and a good size. Only complaint was there was no window. Make sure you ask prior if you have one. Rooftop is... More 

Was this review helpful? Yes
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Travelingfromnj, Thank you so much for your thorough review! We love to hear from all different points of view, we constantly monitor our competitors to keep our prices competitive, please keep in mind these vary widely during seasons. The best time to visit in from May - October where very few people visit the Island. Hotels and other services... More 

Vienna, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 days and 3 nights with two friends, and our trip couldn't have been better! The Casablanca is right in the middle of Old San Juan, making it walkable to just about anywhere in the area. There is no private parking, but the Parking Garages a block or two down is definitely walking distance. We arrived a... More 

Was this review helpful? Yes
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Bialls, Thank you so much for your fabulous review! Right in the middle of town and easy to park at Dona Fela parking garage which is a red building and offers super affordable rates (cash only). Thank you for bringing up this Housekeeping issue to our attention we will make sure this does not happen again. Would you mind... More 

vermont
Top Contributor
72 reviews 72 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived around 10pm; Miguel at the desk was efficient and had a great sense of humor. He changed our room to one with a balcony,; the beds and pillows were comfy. Great shower and amenities. Loved the eclectic decor - kind of Art Deco throughout the hotel. They offer a 2pm checkout for an extra $20 or offer to... More 

Was this review helpful? Yes
Joyce O, Manager at CasaBlanca Hotel, responded to this review

Dear Amy, Thank you so much for your fabulous review! Miguel & Cynthia as well as our entire team are very happy to learn you had a great stay with us. We aim to make a difference and provide each guest with a memorable experience. And I agree with you 100% a Balcony Room is the way to go! If... More 

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