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Sheraton Puerto Rico Hotel & Casino

4.0 of 5
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200 Convention Boulevard, San Juan 00907, Puerto Rico
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4th Night Free & Credit
Sheraton Puerto Rico Hotel & Casino
Best prices for: 1 room 1 guest
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Ranked #14 of 46 Hotels in San Juan
A recent review
5 of 5 stars Reviewed October 25, 2012
william b New York City, New York
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1,227 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
See the most recent reviews
New York City, New York
1 review
5 of 5 stars Reviewed October 25, 2012

During my stay on the Sheraton hotel and casino i was surprised that everything was way beyond my expectations. Since we enter the main entrance bellman , front desk staff were awesome. Specially Melissa. We had dinner at Choices restaurant and the food was great, Bianca was our waitress and she was great. Very attentive, very proper and helpful. Also... More 

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st croix vi
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 25, 2012

Everything was wrong and they never wanted to talk about the room was not ready into 8pm. The hotel was pack for some tournament and the facility's where pack to the max with lots of kids players for the tournament and they did not have toilet paper in the rooms and it took 4 hours to bring it to the... More 

Was this review helpful? Yes 2
Maritere M, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

We thank you for taking the time to review your recent stay at our hotel. We would like to apologize for an uncharacteristic experience here at the Sheraton Puerto Rico and we regret that your stay was not as expected and we’re deeply sorry for the situations you encountered. Clearly there were some opportunities for improvement, and we’d love for... More 

Jackson, Mississippi, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

I recently stayed in this hotel for a NAFSA conference and their front desk service was AMAZING! If you go, you should ask for Melissa Robles because she really takes the time to find out what your looking for and give you her best recommendations. She is very personable and funny. She is a local and really knowns the in's... More 

Was this review helpful? Yes 1
Maritere M, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you so much for the amazing review. We always try our best to make our guest feel at home. We truly believe in our hotel and it’s our awesome staff that makes the difference. I am pleased to read that Melissa went above and beyond to make you feel comfortable here at the Sheraton Puerto Rico Hotel and Casino.... More 

Austin, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 22, 2012

This property is large, vast, and finely finished facility for convention guests that expect no service. My wife and I are Starwood Platinum members that were so disappointed with the hotel service that we simply cannot recommend this property under current management. Overall impression of this property is that guests could be in Houston, Atlanta, or Tampa as this facility... More 

Was this review helpful? Yes 4
Maritere M, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Warmest day! Thank you for choosing the Sheraton Puerto Rico as your home away from home during your visit to beautiful San Juan Puerto Rico. We truly apologize for the inconveniences experienced throughout your recent stay with us. This is definitely not the service you have come to expect from us. Feedback good or bad always allows us to look... More 

Ponce
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 21, 2012

The positives first: it's very modern and clean, the casino is big and very pretty, the restaurants are very good, the pool view is amazing. This hotel it's better for couples because it is more intimate and romantic. Negatives: is one of the priciest hotels in Puerto Rico, it's far from the nightlife so you'll need a car to get... More 

Was this review helpful? Yes
Maritere M, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

We are very pleased you had such an excellent experience in our Hotel! It seems you really enjoyed the amenities we offer and experience every area of our property. Thanks for taking the time to write your comments about our Hotel and hopefully will see you soon. More 

Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 15, 2012 via mobile

My wife and I were disappointed in this property. It's poor excuse for a hotel. The location is isolated and there is nowhere to eat or shop within walking distance. We had dinner at the China Club one evening that had horrible service, We had lunch at "Choices" that my wife broke a tooth eating a chicken sandwich. For a... More 

Was this review helpful? Yes 2
Maritere M, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write your review. Feedback from our guest is always the most valuable information we can have. We welcome comments and observations from our guests and utilize such valuable input to enhance our services. Certainly we apologize for the issues you encountered during your stay. We would very much like the opportunity to look... More 

Lubbock, Texas
Top Contributor
61 reviews 61 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 15, 2012

This boasts being one of the newest hotels in San Juan, and it is quite nicely appointed. Large comfortable rooms and very nice views (above the sixth floor). The infinity pool is located on the 4th floor and also boasts a very nice view as well as a perfect temp. Likewise, the hot tub has feels great and even has... More 

Was this review helpful? Yes 1
Amsterdam, The Netherlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 11, 2012

As a travel agent I am picky about where I stay. I enjoyed my stay at the Sheraton, my friends and I had a great time. It's a nice place to come for the weekend from any of the east coast cities. Drinks at the Lobby Lounge were awesome; Robert and Sammy provie excellent service. Loved PR and enjoyed my... More 

Was this review helpful? Yes
Maritere M, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

”You said it all. Thank you for taking the time to write this wonderful review of our hotel. We are glad you enjoyed your stay in Puerto Rico. We hope we can welcome you back in the future so that you can experience some of the other treasures that PR has to Offer. More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 6, 2012 via mobile

Hey, this place is wonderful. Let me start by addressing the niceties then we will address that which WILL make me return...the piña coladas! The room was comfortable and clean. The restaurant provided wonderful meals; that is breakfast, lunch, and dinner. Now, the bars, Sammy Ortiz was a wonderful tender throughout our stay. His recommendations all around brought us nothing... More 

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Seminole, Florida
Top Contributor
67 reviews 67 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 5, 2012 via mobile

If heading out of town to work the traffic is against you in the morning and evening. Which is great the traffic in San juan is the worst. Pretty new hotel. Has small casino, Texas de Brazil and Chinese restaurant as well as hotel restaurant and bar. Another Mexican restaurant across street. The room was comfortable and clean but had... More 

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