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All 44 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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69%
Ranked #14 of 44 hotels in San Juan
Certificate of Excellence 2013
A recent review
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814 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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NYC
Top Contributor
67 reviews 67 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It took me asecond stay in April 2014, to get a full appreciation of this hotel. The hotel is beautiful, clean and well presented. the view of San Juan form the pool is fantastic a great hing to look at all day. The front esk person at night was excellant and very helpful. I checke din at 230 am and... More

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Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Convention Center in Puerto Rico is a great value and in a good location. The location is safe and there are few options of restaurants within the hotel and around. The service is friendly, efficient, and on point. The cleanliness of the rooms and the quality of the upkeep is definitely on par with SPG standards. I am... More

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Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review. We are glad to learn that you enjoyed your recent stay with us. Thank you for sharing your comments, we truly value and appreciate them. On behalf of our management team, I will like to extend our apologies for the opportunity regarding the service provided in the Club Lounge. This is sure not the kind... More

Corona, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Hotel and Casino is a very nice hotel, and the grounds are beautiful right next to the impressive convention center. We were a little upset about the $15 resort fee per night as we thought that we had already paid all fees through living social. I blame Living Social mainly for this miscommunication. We loved that we had... More

Was this review helpful? Yes 1
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review. We are glad to learn that you enjoyed your recent stay with us. On behalf of our management team, I will like to extend our sincere apologies for the opportunity regarding your room not being serviced on a timely manner. We are sure not known for providing that kind of service. We will be informing... More

Houston, Texas
Top Contributor
57 reviews 57 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Our group of 8 spent the night prior to our cruise the next day. Beautiful hotel with full service restaurant and on-site casino. Nice pool deck, good food, fun casino. Transfers to ship the next day went without a "hitch". Try to get a balcony room overlooking the pool deck and harbor beyond.

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MariaI-ExecAssistant, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear MikeStefHalJoJ, Thank you for your review! It seems that in a short stay you really enjoyed your stay. Our conveniently located property allow you to be closer to the cruise pier. Allowing you to relax your stay at the hotel and not to worry about the distance to get to your cruise. We can tell you visited our amenities... More

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went there last year with my then girlfriend. It a good value business hotel. Its not far from San Juan city and you can easily hire a cab. We booked a self drive car from the airport and drove ourselves. Its much more personal this way. There are some good cafe and bars near to the hotel. There are... More

Was this review helpful? Yes 1
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We sincerely appreciate your comments and look forward to welcoming you back very soon. More

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel the night before our cruise. It was fun to wake up and see the ships in port. And, of course, convenient to be so close by the port. The pool was freezing! My kids can usually swim in any temperature and it was way too cold for them. There is an affordable restaurant called the... More

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Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Greetings Suzanne S! Thank you very much for reviewing our property. We are very happy to hear that overall, your experience at our property was enjoyable. We trully hope to welcome you back soon. Warm regards. More

Des Moines, Iowa, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights prior to cruise. Hotel room, beds, common area, and pool were very nice. The Hotel staff was very congenial and helpful. Easy bus ride from convention center to old San Juan and Condado beach. The Concierge on the other hand acted like we were disturbing her when we asked normal tourist questions. The restaurant was OK, but... More

Was this review helpful? Yes 1
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review Thank you for sharing your comments, we value them and have informed the corresponding departments about the opportunities that were encountered during your stay. We look forward to greeting you in the near future. More

Chicago, Illinois, United States
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was told this was a beautiful hotel. First, it is only convenient if you are there for a convention. There is nothing near it otherwise. Cab rides to Condado or Old San Juan are $15+ each way. So $30+ round trip extra just for dinner out of the hotel is pricey. Every restaurant on the grounds is majorly overpriced.... More

Was this review helpful? Yes 1
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Hi Kelly S, Thank you for your time in providing your feedback in regards your stay with us. We appreciate all your comments and we will be sharing them the with our team, we will look into the opportunities you experienced. Please accept our apologies for any inconveniences you encountered during your stay with us. Safe travels and warmest regards! More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night before a cruise. Room was clean. Bed and pillows were less comfortable than cheaper hotels I have stayed at. Staff was friendly. There is nothing around hotel so forced to eat there and it is expensive with few options. I ordered room service and it was not that good.

Was this review helpful? Yes 1
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Hola alh3772! Thank you for taking the time to review our property. We are very sorry to hear that our especially designed beds, the Sweet Sleeper Bed, did not live up to your standards. The Convention District currently is under development bringing in more Hotels, shops and restaurants to our guests in the near future. In the mean time, our... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is right next to the Convention Center, I just had to cross the street and I was there. Check-in was fast, they gave me a room on the 12th floor with club lounge access. The room itself was not that big of a deal, but clean and comfy. The view though it's pretty incredible. Most nights I had... More

Was this review helpful? Yes
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We are glad to learn that you had an enjoyable stay. We value your feedback and hope to connect with you during your next visit to San Juan. More

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel
Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in San Juan
#7 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#10 Business Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Official Description (provided by the hotel):
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
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