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All 47 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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Ranked #12 of 47 hotels in San Juan
A recent review
3 of 5 stars reviewed yesterday
Jasmin F Chicago, Illinois, United States
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969 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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English first
Chicago, Illinois, United States
1 review
3 of 5 stars Reviewed yesterday NEW

I traveled to San Juan with a girlfriend and this destination was a first for us both. I'm somewhere in the middle with my feelings about this property. There were some really pleasing parts about my stay, but I was not fully satisfied upon checking out. The check in was really lengthy, like 10 minutes in line and 20 minutes... More

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NJ
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night before a cruise and we were satisfied. There are a few restaurants at the hotel but other than that there is not much within walking distance of the hotel. It was rainy evening and we reluctantly ate at the Chinese restaurant at the hotel and were very impressed. The room was comfortable but was... More

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New York City, New York
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This was my 2nd visit to San Juan and decided to allow someone to select the hotel for the trip. BIG Mistake. Sheraton is a cab or bus ride away from all that San Juan is known for. This hotel is for business needs only, yes there is a small poorly maintained casino within and a few high priced restaurants... More

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DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

SSmith30, Thank you for sharing your feedback on your recent stay with us. We regret to hear our location and facilities were not up to your expectations. We are actually ideally located near the heart of San Juan were we stand between most of the guest points of interest such as Old San Juan, the downtown buisness district, major shopping... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

I have to say that my stay at this hotel was wonderful. The staff could have not been any more courageous. Everyone we encountered were extremely friendly, helpful and always very cheery. Our room was upgraded to a junior deluxe suit on the 4th floor--the same as the pool area. The room had a plasma television, sony ihome and featured... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Katherine C, We appreciate your time to share about your recent Sheraton Experience with our future guests. Our associates always look for a way to make the most of our guests' stay to make them feel comfortable and at home. Our amenties are specially thought to be of our guests delight. Thank you for your suggestions and we definitely... More

Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great location, great place. Hotel is very nice and the area is ideal. lot things to close by. Places to eat, night life is very good. Didn't eat at the hotel but plenty if places closed a that VERY good. Highly recommended for anyone that's going to visit the island.

Was this review helpful? Yes 1
Penrith, Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

After a poor start in a less than clean room, the hotel staff could not have been more efficient and accommodating. As outlined in an earlier review with such a large hotel things may go wrong but the team rallied and more than made up for the first night issue. The platinum club rooms were great and the service and... More

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Charleston, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

While planning a pre-cruise birthday celebration to San Juan, I had the pleasure of speaking directly with several members of the hotel staff. They were wonderful! They have been so kind and generous with their time and knowledge, answering my questions and providing information, especially when I was trying to decide where to stay. From the service provided by the... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Gloria R, We appreciate your review and thank you for it. Your comment about your recent stay with us and your overall Sheraton Experience is valued. This is certainly what Sheraton is about...connecting with our guest. Thanks for the opportunity to serve you and we look forward to your future stay with us. Warm regards! More

Portland, Oregon
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I checked into the hotel last Sunday evening. I am a platinum and was using suite award upgrades which had been confirmed days earlier. Much to my disappointment the suite I was confirmed in was not available. You might start to think why give an excellent review...things can always go wrong with a business be it wrong room, something broken,... More

Was this review helpful? Yes 1
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear SunshineinOregon, Thanks for sharing about your Sheraton Experience. Certainly your comment shows a great satisfaction from your side and tells how our staff makes feel our guests. Our connection and empathy is very important and part of our values. We want our guests to feel comfortable, relaxed and at home. You will be always more than welcome and we... More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Upon check-in today, and since 5pm, (bad) rock music has blasted from the pool area (local 'private' concert event). From tune ups through now, as I type this... at 1145 pm... we were told this would stop at 11 pm... We were denied access to the pool / hot tub since the start of this racket, as a 'private event'.... More

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Jacksonville Beach
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed in many hotels in Puerto Rico but the buck stops here! I took a chance with this particular Sheraton after my horrible stay at Conrad condado Hilton. From the time you walk in the hotel you are greeted by smiles that are real. I will be here for two weeks and im in my fourth day of... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear luis d, We appreciate the time you took to share your current Sheraton Experience. It brings great emotion the fact that you still in-house and having the need to share with others. Your recognition to Zayra, Agmel Vega and Keren Perez is very much appreciated and we'll make sure their managers are aware of it. Enjoy your stay and... More

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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Amenities

Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Casino Hotel in San Juan #3 Spa Hotel in San Juan #7 Business Hotel in San Juan #7 Luxury Hotel in San Juan #8 Family Hotel in San Juan #12 Romantic Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
Number of rooms
503

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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