We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 46 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
Hotel website
Hotel deals
Hotel amenities
Special Offer
4th Night Free & Credit
Sheraton Puerto Rico Hotel & Casino
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Puerto Rico Hotel & Casino to your Saves list
Ranked #15 of 46 Hotels in San Juan
A recent review
Write a Review

1,128 reviews from our community

Traveler rating
    370
    438
    188
    65
    67
See reviews for
212
359
50
250
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1128)
  • Mar-May only
    (320)
  • Jun-Aug only
    (242)
  • Sep-Nov only
    (262)
  • Dec-Feb only
    (304)
All months
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed here the night before getting on our cruise ship. The majority of the guests had the same idea. Clean hotel, safe area and helpful and friendly hotel staff. Pool and hot tub nice. Casino small but good for an hour or two of entertainment. Close to the port.

Was this review helpful? Yes
Interested in San Juan?
Get deals, advice and ideas on what to do.
London, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Rooms are nice but service is bad. We waited 30 minutes to check-in. We did not get our room cleaned because they didn't show until 6:15 pm when we were back in the room. When we booked, we weren't advised of the hotel fee. Not worth the money that you pay. It is about an hour walk from Old San... More 

Was this review helpful? Yes
Punta Cana, Dominican Republic
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I just came back from San Juan Puerto Rico for 5 days and stayed at the Sheraton Puerto Rico, This hotel offers incredible view of the Town. You are close to all the restaurants and a Small beach in the Condado Area. My wife and I walked to the old San Juan but you can also take a cab for... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 5 days ago NEW

i feel my room and hallways were a bit dated and musty smelling. I liked the location but it is a must to have a car rental. Not much for food within walking distance. overall the pool was very nice and room quiet and clean, safe feeling also. However for the money i spent i was a little disappointed.

Was this review helpful? Yes
New York City, New York
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was tired but the location was good to great and the rooms were large. Didn't get to check out the restaurant or casino floor. The shower was mediocre as well and the toiletries weren't great.

Was this review helpful? Yes 1
Louisville,KY
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this facility prior to a cruise. 3-5 minutes to pier tops, which was great. Hotel was beautiful and room was huge. Everything seemed new and the pool facilities with the infinity pool and huge whirlpool were awesome. Only complaint is there is NOWHERE else to eat in walking distance for breakfast. The hotel has you at their mercy... More 

Was this review helpful? Yes 3
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I went to this hotel because I am an SPG member. Front desk was very helpful with check in and recognizing my SPG status. The next morning upon waking up, I smelled an odor in the room. The sink had backed up and was covered in black residue. I quickly reported the incident to front desk. They sent building maintenance... More 

Was this review helpful? Yes 2
Mariselle O, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Samuel S Thank you for your comments. We value your feedback since it will help us to get better and improve our quality of service. I hope to see you back as a guest in the near future. Regrads, Mariselle Guest Services Manager More 

San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We've come to this hotel for the past 3 years for a convention. Up until this stay everything had been great. Woke up the first morning itchy but decided against saying anything. On the third night I found what turned out to be a louse (lice) in a towel but at the the time I thought it might be a... More 

Was this review helpful? Yes 7
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Antrax3, Thank you for your review. We apologize for the incident that occured during your stay. From my part, I wish to apologize for any inconvenience you experienced while I attended to your concerns. Please know we regularly check and treat our rooms to ensure they are clean and pest free. We look forward to your visit back to our... More 

Sydney, Australia
Top Contributor
51 reviews 51 reviews
41 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a good quality hotel - nice pool, nice room; which was large, clean and soundproofed. The windows were soundproofed quite adequately and thus sleep quality was very good. The check in staff were a bit strange because we asked for a king sized bed (or any room with one bed), however, they insisted that they had no one... More 

Was this review helpful? Yes 3
Rayleigh, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at this Sheraton in San Juan for one nIght before a Royal Caribbean Cruise. On arrival (Saturday night) the hotel was busy and loud due to the Casino and Night Club. Check in was fairly quick and easy. Once we got up to our room, we couldn't hear anything from the lobby. The room was... More 

Was this review helpful? Yes 1
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We value your feedback, thank you for sharing your experience about your recent visit. We look forward to connecting with you in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Puerto Rico Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, BookIt.com, Booking.com, EasyToBook, Starwood, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#3 Casino Hotel in San Juan
#4 Spa Hotel in San Juan
#8 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#12 Romantic Hotel in San Juan

791 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (416)
Viewed
Pool/beach area (66)
Viewed
View from room (49)
Viewed
Room/suite (85)
Viewed
Bathroom (24)
Viewed
Hotel & grounds (83)
Viewed
Dining (20)
Viewed
Business center/function rooms (3)
Viewed
Family/play areas (1)
Viewed
Other (85)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (367)
Viewed
Amenities (74)
Viewed
Outdoor Pool Area (19)
Viewed
Presidential Suite (146)
Viewed
Restaurants and Bars (24)
Viewed
The Hotel (58)
Viewed
Traditional Room (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (2)
Viewed
Pool/beach area (1)
Hotels you might also like...
Check In Check Out
Price Your Stay