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All 47 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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Ranked #15 of 47 Hotels in San Juan
A recent review
4 of 5 stars reviewed 3 days ago
MaryKop Colorado Springs
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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taunton
Contributor
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our stay until the last day we went to Choices restaurant for our included breakfast. Not unusual to most resorts they tried to upsell us the buffet but we explained we just wanted our included breakfast. At the end of our meal the waiter brought us a bill for $41.29. He stated we needed to sign it... More 

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Colorado Springs
Top Contributor
217 reviews 217 reviews
45 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Arrived late one evening in preparation for a quick overnight before a cruise the next day. Apparently some type of holiday---the place had a band rocking so loud we couldn't even hear the concierge talk! Amazingly though, we couldn't hear a peep in our room, so all was good! Little casino with a few table games and a lot of... More 

Was this review helpful? Yes 1
New York City, New York
Top Contributor
106 reviews 106 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked this Sheraton hotel as part of a blind booking. Hotel is pretty nice, the pools big and we won 40 dollars in the casino within 3 mins :) we were upgraded to a 12 floor club room upon arrival and the checkin representative was very good in taking the time to explain how to get to the city etc.... More 

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Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel for one night before boarding a cruise. Room was clean and comfortable. Complimentary bottled water in the room was an unexpected and very appreciated surprise! Shower drain was pretty slow and ice machine on our floor didn't work. Hotel is a little out of the way unless you are attending a function at the convention centre.... More 

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Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 1N prior to a cruise, the hotel is clean & friendly, rooms were comfortable and food in cafe was good, associate Isaac Gutierrez was outstanding & remarkable "remember the spartans"

Was this review helpful? Yes 2
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Arlene F, We thank you for your review and for the opportunity to welcome you. Your recognition to Isaac Gutierrez is much appreciate and we'll make sure his manager is aware of it. We look forward to welcome you in a future for a longer stay. Best! More 

Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Wait times at front counter are usually long and staff seems bothered by having to help you. Food at pool is very limited and what it does serve is horrible. Unless you are staying here because of the convention center, it is NOT worth staying here without a car. There is only one restaurant off site within walking distance (Mexican)... More 

Was this review helpful? Yes 4
Philadelphia, PA
Contributor
20 reviews 20 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited this hotel with family right after the New Year. It was still decorated for the holidays and was absolutely beautiful. The room was clean and we had a nice view of the cruise port, pool and hot tub. The staff was extremely helpful and friendly.

Was this review helpful? Yes 1
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear bonniestravels, Your review to our Hotel is much appreciated. We thank you for sharing with our future guests and we look forward to have you with us in a near future. Regards! More 

Boise, Idaho
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is consistently clean and comfortable. The prices are good and the restaurant across the street (Ficus) is the best! I would recommend skipping the in house "Choices" restaurant if you can. The only downside is the occasional cruise ship horns.

Was this review helpful? Yes 1
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We appreciate your comments and look forward to connecting with you during your next visit. More 

Raleigh, North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our travel agent booked this hotel at an outrages price for 1 night before a cruise. After a long wait at the check-in, arguing with incompetent staff, we had to wait in the lobby for another 2 ½ hours until our room was finally ready (even though there was a guaranteed check-in time). They kept us promising “10 more minutes”.... More 

Was this review helpful? Yes 4
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Don't get me wrong, this is a very nice hotel! The staff is very accommodating, the rooms are spacious and clean but the location is terrible!!! Unless you have business at the convention center this location is very inconvenient. There is no nightlife outside of the hotel. No restaurants, clubs or bars.

Was this review helpful? Yes 2
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We value your feedback and look forward to your next visit in Puerto Rico. More 

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#3 Casino Hotel in San Juan
#4 Spa Hotel in San Juan
#8 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#12 Romantic Hotel in San Juan

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