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All 47 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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Ranked #15 of 47 Hotels in San Juan
A recent review
5 of 5 stars reviewed yesterday
Mike B Minneapolis, Minnesota
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1,060 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

From start to finish, our experience at the Sheraton Puerto Rico was exceptional! The rooms are modern, the staff is exceptional and the Sheraton Club on the 12th floor can't be beat! From the moment we checked in, the staff was friendly and going over the top to ensure we were enjoying our stay and had everything we could want... More 

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Virgin Islands National Park, St. John
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

First impression..not good.  Front desk had me on hold for 11 minutes when trying to confirm my reservation..Checkin is very slow...Hotel is not a 4 star; probably just some common areas.  Rooms are just ok...stains on the rug and drapes.  Bed was sunken but pillows were awesome. I looked out of my room and saw old furniture just thrown down.... More 

Was this review helpful? Yes 1
Newton, Massachusetts
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I just had to spend a week at the Sheraton for a business trip. For the price it was a very good value. Food wasn't great, but was fine for spending the week doing work. Lots of people at the hotel from cruise ships but lots of room, so it wasn't too bad.

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NY
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We are big fans of San Juan and delight in cruising from this beautiful city. After our cruise we like to stay for a few days at the Sheraton Puerto Rico Hotel & Casino at 200 Convention Boulevard, San Juan. It is located in Zone 5 from Old San Juan Piers, cost for a taxi $9.00 plus $1.00 for each... More 

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Hei1980, Thank you so much for your review!! As a big fan of San Juan, Puerto Rico, we are sure you had a great time. We're proud to be the chosen hotel for your vacations and to know that many connections were made with our associates Cynthia, Keila, Grissel and Suzette. We'll make sure her managers are aware of... More 

Rio de Janeiro, RJ
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is no doubt a 5 star hotel. We stayed at the 11th floor, with bay view and access to the Club Room. The room was nice and comfortable but housekeeping was always a bit late (they clean the room around 2-3pm, what can be inconvenient if you plan a after-lunch nap. Reception is friendly and professional. The hotel lobby... More 

Was this review helpful? Yes 1
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We appreciate your comments about your recent stay. We are glad to learn that you enjoyed our property and look forward to welcoming you back. More 

Lanai, Hawaii
Top Contributor
156 reviews 156 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Title says it all. There was some good but none of the good unfortunately help overcome the bad. The Good: Making the reservation through the SPG Guest Services was great and efficient. Agent listened to my needs and based on that recommended rates and different offers. She was very friendly and definitely very helpful and set the stage for a... More 

Was this review helpful? Yes 4
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Romazzino, I sincerely regret to hear of the service opportunities you experienced during your stay with us. This is definitely not the kind of service we are known for and wish to share that we will be reviewing all of the operations areas mentioned in your comments. Quality service is very important to us. I would like to invite you... More 

Gateshead, United Kingdom
Top Contributor
73 reviews 73 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton for two nights pre-cruise - one night paid for by cruise company so made sense to add on another but it wouldn't have been our choice of venue. Took ages to check in but they were very pleasant and upgraded us to a room on a higher floor. The room was lovely - spacious with... More 

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Toronto, Canada
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in November for a four night get away to warm weather. The facility was not all that crowded, so I often had the pool area and gym to myself which was a bonus. The staff at the front desk were very helpful in assisting in planning my daily excursions via city bus (which seems to... More 

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Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We value your feedback and look forward to your next stay at our property. More 

Miami, FL
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Convenient to the convention center and beautiful new ballroom/meeting space, but lots of construction in this isolated area. Nearby restaurant options are all chains, or worse - local dives with terrible food and worse service. Guess they are used to a captive audience....

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Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review Thank you for your comments, we look forward to connecting with you during your next visit. More 

Puerto Rico
Contributor
14 reviews 14 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been in this hotel for a couple of times. I use this hotel as a nice place to stay while in San Juan Area. Mostly business oriented, not beach and small pool. Walking distance to PR Convention Center and a short ride to Condado (3 mins in a car). Check in is kind of busy in weekends and... More 

Was this review helpful? Yes
Laura R, sales coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your response We value your feedback about your recent stay. Thank you for your comments and we look forward to welcoming you back. More 

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#3 Casino Hotel in San Juan
#4 Spa Hotel in San Juan
#8 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan

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