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Sheraton Puerto Rico Hotel & Casino

#14 of 45 Hotels in San Juan
Certificate of Excellence
4.0 of 5
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200 Convention Boulevard, San Juan 00907, Puerto Rico
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4th Night Free & Credit
Sheraton Puerto Rico Hotel & Casino
Best prices for: 1 room 1 guest
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Ranked #14 of 45 Hotels in San Juan
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Hope615 Atlanta, Georgia
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1,309 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I was very impressed with this Sheraton. I stayed at the Sheraton in Old San Juan a few days before and was not impressed. This Sheraton was waaaaay better, like night and day! The room was very spacious and modern looking. Great location. Close to Popular Condado area and the bus stops across the street and only costs $.75 to... More 

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San Juan, Puerto Rico
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Hotel is nice and cozy , the staff and the rooms are nice but its location is not the best , it is preferable to rent a vehicle to get to the sights or take taxi. It is away from Old San Juan , beaches and restaurants. The stay does not include breakfast or free parking . It is... More 

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Adelaide, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently stayed at the Sheraton as I had a conference at the adjacent convention centre, so for business, the location was great. The room was spacious, WiFi was great. In-between the conference, I spent a large amount of time pool-side. Highly recommend the tuna burger. I took advance of the green service, forfeited daily housekeeping and was given a... More 

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Dallas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff was very friendly and the service was very good. We were greeted promptly at our arrival. Easy quick check in. The bell boys out front were helpful and had the answers to any question you had. Short cab ride to Old San Juan. Rooms were nice and has all of the amenties you need. The pool is very... More 

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St. George's
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is beautiful, very modern and artsy. Restaurants are really good too. Food is a bit pricey though. Proximity to shopping and night life is excellent, just about 10mins. Rooms are very spacious. Staff were very friendly.

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The pool has a really beautiful view. And it's great for tanning since it's on top of the building. It's a nice place to relax. From one side of the pool it seems that the sky and the pool touches at the end, just like the sky and the ocean.; just beautiful!

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Awendaw, South Carolina
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here while she gave a talk at the convention center. It is very convenient to walk to the center as its across the street. The rooms are very nice and the pool is an amazing infinity pool that overlooks a small airport runway and the harbor. We had drinks out there and watched the sunset.... More 

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Matt M, Thank you for taking the time to comment on your recent stay with us. We are delighted that you enjoyed our hotel and the amenities we offer. Your recognition to Victor is very much appreciated and we'll make sure his manager is aware of it. We hope you are able to return for another stay, whether is... More 

San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our room was very nice and was overlooking the city. It had a casino. It had a very nice pool area and deck. A pool bar that serves lunch. The front desk help was very concerned about your stay. It was about 10 min. from the airport with the hotel shuttle.

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear jerry432, Thank you for sharing your review regarding your recent stay with us. We're excited to know that you enjoyed every aspect of your stay. We hope to welcome you back in another vacation. Best regards, Sam Basu General Manager More 

Atlanta, Georgia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you don't mind a 15 minute walk to the beach or are just there for business this is the hotel for you. It overlooks the Marina bay area. You can see all the cruise ships. It has an infinity pool and pool bar. You can have dinner in the lobby at two locations by the bar or the restaurant.... More 

Was this review helpful? Yes 2
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear WandaL5, Thank you for reviewing our hotel following the great experience you had with us. The information you have been thoughful enough to share with other travelers should be of great assistance to guests who might be seeking a large, well appointed hotel such as ours. I am sorry about the inconvenience you had with your meal; that is... More 

San Juan, Puerto Rico
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights in this modern hotel with a spectacular infinity pool. Was upgraded and room was big, nice view, clean and friendly staff. Although hotel was sold out, staff was well prepared and very responsive to needs. Recommend it!!!

Was this review helpful? Yes 3
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Isoto620, It's exciting to hear about your Sheraton experience. New Year's Eve is the busiest night of the year for us and we try to make sure service and quality is not compromised. I thank you for your feedback and for sharing your comments. We hope to have you back soon. Best regards, Sam Basu General Manager More 

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