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Sheraton Puerto Rico Hotel & Casino

4.0 of 5
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200 Convention Boulevard, San Juan 00907, Puerto Rico
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Sheraton Puerto Rico Hotel & Casino
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Ranked #14 of 46 Hotels in San Juan
A recent review
3 of 5 stars reviewed 2 days ago
Jaime C Crown Point, Indiana
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1,217 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Crown Point, Indiana
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 days ago NEW

It's too far to everything a ten minute ride in a cab is $15 when nobody at the desk informed us that the bus stop to same place was 75 cents instead of paying $30 to go to old San Juan we would have paid $6 the bus stop was literally about 100yards away food and drinks over priced when... More 

Was this review helpful? Yes 1
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Went there to visit family The overall hotel experience was a night mare. Me and my family four different parties had a number of incidents. Plumbing issues in one room, fridge stopped working in the other. Room service didnt change sheets. A party next door one night. Pool was only opened til 9 everyday wasnt practical. One night The hotel... More 

Was this review helpful? Yes 3
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear breana q, Thank you for taking the time to post your comment regarding your recent stay. Allow me to preface by apologizing for your dissapointment. It is our most concerned effort to improve any area in question, to ensure we provide an uncompromising guest experience. However, we're glad you had a great experience with Valet Parking. Your recogntion to... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I want to commend the services of the following employees: Gabriel Valdes Sheila Batiz Algandra (Last name not supplied) Their services went over and above those implied by their employment status. As to the hotel, checking in took about half an hour, owing to the wait for an adequate number of staff in the lobby. For those who like excess... More 

Was this review helpful? Yes 4
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Suzanne S, It is always a pleasure to hear about guest experiences and how the way our staff connects and welcome them to make sure they feel comfortable. We are very proud of our staff and how they do their jobs with pride and excitement. Your recognition to Gabriel Valdez, Sheila Batiz and Alexandra is very much appreciated. We... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed from the 13th to the 17th of April and I would like you all to know that we made a great decision to stay at this hotel instead of all of the others in san juan the staff was FANTASTIC and I want to Thank Geairmo and Daniella For Your Great Service And Help, This Hotel Is HIGHLY... More 

Was this review helpful? Yes 3
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Angela G, On my behalf i wish you a Happy 50th Birthday!! Thank you for selecting our hotel to celebrate such a special occasion. We are delighted to hear that you enjoyed your stay. It is very important to us that we make you feel as special as you are. Your recognition to Guillermo and Daniela is much appreciate... More 

2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Shot out to Abner Figueroa from USA Parking for great Valet Service, you were awesome! Thanks for all your help and assistance with the car. You were so willing to go out of your way to provide assistance to us. We are grateful. Thanks to Gabriel our waiter in the Choices Restaurant at the Sheraton...best waiter around..willing to go out... More 

Was this review helpful? Yes
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Keniesha F, We truly appreciate your feedback as we always look for ways to continue exceeding connections with our guests. We are very proud of our staff and they way the take care of our guests and visitors. Your recognition to Abner Figueroa and Gabriel is very much appreciate. We will make sure their managers are aware of it.... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

We want to give a great shot out to Gabriel Vasquez in the Choices Restaurant for his assistance and great hospitality... Great service! We want to give a huge THANKS to Abner Figueroa for his assistance; for being humble and compassionate...the best valet person ever. God bless you. As it relates to the hotels it was ok, but a little... More 

Was this review helpful? Yes
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Nie 1, It is such a pleasure to hear how much our associates were able to connect with you and make the most of your stay. Your recognition to Gabriel Vazquez and Abner Figueroa is much appreciate and we'll make sure their managers are aware of it. We hope that the service we provided will keep you coming back.... More 

Boca Raton, Fl
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Beautiful Hotel..New..Modern..Excellent. Only problem was that it just felt very Corporate. When I visit Puerto Rico I want to feel a bit of the culture of the Island I feel like this hotel is just like every other Sheraton that I've stayed in in the USA I wish that while designing they would have tried to incorporate the culture of... More 

Was this review helpful? Yes
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear tony7321, We love knowing every detail of a guest's experience, so your feedback is quite helpful. Please note your suggestion will be taking into consideration on my next meeting with the managers as we want to make sure our guests feel the connection with San Juan right at the lobby. I genuinely appreciate the feedback you provided and we... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Stayed here for 5 nights in April with the famliy. Sheration Puerto Rico is a comfortable and clean hotel, but a hotel has to have location, location, location. Here are the main problems with this location: 1.No beach 2.Not a resort, no activities, beaches etc. 3.Too far from public beaches 4.Too far from restaurants 5.Too far from Nightlife

Was this review helpful? Yes 2
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Vik K, Thank you for taking the time to post your comments regarding your recent stay. We're happy to know that you found our hotel to be comfortable and liked the cleanliness. However, I am sorry to hear that our location was not convenience for your trip. Please note that we are about 10 minutes away from the closest... More 

Senior Contributor
34 reviews 34 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our 6-day stay was wonderful. The location is ideal - close enough for a short drive to the beach, but away from the traffic, close to Old San Juan and anywhere else to explore. This would be a great choice if you're going on a cruise. The pool is beautiful and great view of the marina. Hotel is very clean... More 

Was this review helpful? Yes 1
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Liz T, We are so pleased that you had an enjoyable stay and that our staff and our location were part of the success of it. Our amenities, quality of service, food and excellent staff are all part of our commitment to provide a warm welcome and a comfortable stay. We look forward to welcome you back on your... More 

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