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Sheraton Puerto Rico Hotel & Casino

#14 of 45 Hotels in San Juan
Certificate of Excellence
4.0 of 5
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200 Convention Boulevard, San Juan 00907, Puerto Rico
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4th Night Free & Credit
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Sheraton Puerto Rico Hotel & Casino
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1,380 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alexandria, Virginia, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We ate in the Sheraton's Restaurant last night. Chef was extremely accommodating and adapted a dish to my desire. The food was so good, we were surprised. Wilma Santos and Leandro Pineda were our servers and hosts and were very attentive and knowledgeable about their menu and wine list. I'll eat here again

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Renee C, It is a joy to know how much you enjoyed your visit to our Choices Restaurant. We are excited to know that we were able to make the most of your visit and you felt very accommodated by the chef. Your recognition to Wlma Santos and Leandro Pineda is very much appreciated and we'll make sure their... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very Good Hotel! We like it so much that in two months we stayed three times. What can I say. Pool is one of a kind. Awesome view from the pool to Old San Juan. Yo can actually see the Cruises in Port. If you want to experience a romantic sunset with your partner, this is a goo place to... More 

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear John S, What a delight reading your review! It is always a joy to hear how much our guests enjoy their stay with us and we're happy to know that your's was a total pleasure. We definitely look forward to your return for another beautiful stay. Best regards, Sam Basu General Manager More 

Northern NJ
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed one very short evening (due to flight delays - arrived at 2:30 AM) the night before departing on Royal Caribbean cruise from nearby cruise terminal. The hotel lobby is nice. We had no issue with check in at 2:30 AM, with friendly and quick service. Same checking out. We were in the hotel for all of 9 hours,... More 

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear SDND, We thank you for your review and for sharing your recent Sheraton experience. We are pleased that you had a flawless check in/out experiences and a nice sleep night. I truly hope you enjoyed your cruise very much and that we are able to welcome you again in the future. Best regards, Sam Basu General Manager More 

New York City, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel excellent service from room service people (Angel, he was really nice) and also Orlando who gave us a great room. Room was clean, comfortable. and had a very nice view. Internet was fast compared to other hotels that offer free wifi. Front desk lady was ok but didn't acknowledged our SPG status and seemed a little bit bothered... More 

Was this review helpful? Yes 3
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Luciann88, Thank you for providing us with feedback from your recent stay. We are happy to know how much you enjoyed your room and the service provided by our associates. Your recognition to Angel and Orlando is much appreciated and we'll make sure their managers are aware of it. However, I am sorry to hear about the inconvenience with... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for my Birthday weekend was checked in by Raymond at the front desk. We had an hospitality suite with 24hr access to pool. I had Great service from pool bartender Gabriel will definitely stay again

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Valencia E, Happy Birthday! Thanks for celebrating such as special occasion with us. I am excited to know that you were able to enjoy your room and the conviniences of it. Your recognition to Raymond and Gabriel is much appreciated and we'll make sure his managers are aware of it. We look forward to your return. Best regards, Sam... More 

Boston
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hotel was excellent, perfect service, nice rooms, excellent views. Even location was not so bad as I read here in reviews. Travel to Condado takes about 20 minutes. The only unsatisfactory thing was- rather poor and extremely expensive restaurants. Obviously these restaurants have business only because of absence of any descent restaurants immediately around hotel. Otherwise experience in the hotel... More 

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Borya, We're excited to hear about your Sheraton experience. It is great to knowing that our pool was incredible and memorable. I genuinely appreciate your review and sincerely thank you for your time to share about it. We hope to welcome you back soon. Best regards, Sam Basu General Manager More 

Washington DC, District of Columbia
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms were comfortable but as most big hotels they do not pay attention to AC filters so they never deliver as they should. Puerto Rico is extremely humid thus AC is not an option, it is a must. In my opinion, it was a bit overpriced particularly food and drinks. Location was good. Other thing that I found extremely annoying... More 

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear flexibleguest, Thank you for taking the time to comment on your recent stay with us. I am sorry we did not exceeded your expectation. We work hard to make sure our guests and visitors have a comfortable experience. I appreciate your recommendations and surely will share them with the management team. We hope you are able to return for... More 

Jacksonville, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel basically closed down due to the storm. Still a great place to stay. The casino closed,but we are still having a good time with the other guests and the staff. Top notch staff, everybody's going out off their way to make us feel safe and welcomed.

Was this review helpful? Yes
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Jeffery A, You were one of the several guests that we have the honor to protect and entertained during the Tropical Storm Erika announcement. We wanted to make sure all our guests were comfortable and tried to avoid any inconveniences. We were so happy to have you with us and very excited to know that you felt welcome although... More 

West Hartford, Connecticut
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We checked into this hotel two days before our cruise was scheduled to leave. I was very happy with the accommodations and had a beautiful view of the ocean from our balcony. I enjoyed gambling at the casino and the slots were paying, so that added to the fun. One evening there was an Elvis impersonator and that event was... More 

Was this review helpful? Yes
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear bonjovifan_13, Thanks for your review. We are excited you enjoyed your stay at our sister property the Sheraton Old San Juan & Casino and that you had a memorable Sheraton experience. We hope we can also welcome you at the Sheraton Puerto Rico Hotel & Casino some time in the future. It will be an honor to have you... More 

Danville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

In May 2015 attempted to book a room for a July stay, for a discounted conference rate using the Sheraton online chat service, as the website wasn't working properly (I saved the chat log and have all of this in writing). I provided the conference name, dates, and special rate. I received a confirmation which confirmed they booked me for... More 

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear 3pets2015, On behalf of our team I apologize for your unpleasant experience with us. The issues you experienced are not the norm and we would love the chance to make things right. If your billng issues have not been resolved, please contact my assistant at (787)993-3611 so we can resolve this for you as soon as possible. Thanks for... More 

Hotel Review Summarization

What travelers say

  • Convention center(27)
  • Pool area(15)
  • Very nice(12)
  • Cruise ship(6)
  • Room service(5)
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Hotel & grounds (90)
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Presidential Suite (146)
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The Hotel (58)
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Traditional Room (46)

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