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Sheraton Puerto Rico Hotel & Casino

#14 of 45 Hotels in San Juan
Certificate of Excellence
4.0 of 5
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200 Convention Boulevard, San Juan 00907, Puerto Rico
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4th Night Free & Credit
Sheraton Puerto Rico Hotel & Casino
Best prices for: 1 room 1 guest
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Ranked #14 of 45 Hotels in San Juan
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Vanessa R
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1,252 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It has a good family ambience, but the location doesn't have much dinning options, rooms should have a refrigerator for stacking snacks when the visit is one with small kids. Staff is very friendly and the service is very good. Would study some more options before staying there again, but could give it a second chance.

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Sharon, Wisconsin
Top Contributor
63 reviews 63 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Two night stay post-cruise, and was initially disappointed to see that the Sheraton in Old San Juan was directly across from the port and we chose the one further away. But...once we arrived in our room, we were very pleased with our choice. Excellent customer service, very nice room with balcony - able to hook up our own DVD player... More 

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2 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

The hotels breakfast is exoensive comapared to other places. A plate cost $35 per person ($127.00 for us 4) for the buffet.this is expensive considering only 2 miles away theyre is a mcdonalds (very low quality food) but cheaper also theyre are plenty of other resturants,fast food, cuisine and buffets nearby that are the same quality and cheaper in the... More 

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Pittsburgh, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at this hotel for business. Let me first start out by saying the beds are AMAZING! They are so comfortable that they are tough to get out of in the morning. The infinity pool is beautiful and offers ample chaise chairs so you never feel crowded. The front desk and lobby is beautiful and Krla and Daniella... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Good location, good service and great facilities! I was very happy with my stay at this hotel and would stay there again. I especially enjoyed the pool area which had great views over the harbor. The only thing I disliked about the room was the shower which was in the bath- separate baths and showers are always preferable!

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Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Realizing there were 2 Sheratons San Juan & our local family was expecting us at Old San Juan location, we asked to be transferred. We were told the 2 hotels were not in sync, but told we could get refund from convention center location. After returning home & being charged for both locations for same nights, I called convention center... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed at this hotel for one-night pre-cruise and was very pleased with the facilities. The rooftop pool and restaurant were very good. The views of the cruise port were amazing. The small cafe in the lobby is a great place to grab a quick breakfast. Would definitely stay at this hotel again.

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Saline, Michigan
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The staff were very helpful and nice. The price per night was more than most other hotels but for a single night it was affordable. The meals at the hotel were higher than most surrounding places. No free coffe or breakfast available here. It was close to the cruise ship dock which is why we selected it. If you split... More 

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Belfast, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for a two night pre-cruise break and found the hotel had excellent facilities with the infinity pool deserving a special mention. Friendly and knowledgeable staff throughout the hotel lead us to have a pleasant stay. We decided to walk to old San Juan to see the locale, which took longer than anticipated but was enjoyable but the hotel is... More 

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Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel with a group of 11 other girls for a bachelorette party. The staff at the Sheraton Puerto Rico was friendly and made our stay a great one! To others, I can understand that a group of our size can be difficult to manage but the staff was patient and helpful. For most of us, this... More 

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