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All 46 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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Ranked #13 of 46 Hotels in San Juan
A recent review
4 of 5 stars reviewed 1 week ago
Larrywkn
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1,041 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maple Valley, Washington, United States
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

Overall quality of the hotel is nice. Food and conveniences are extremely overprices. $12 mojito's, $17 burgers, $8 bowl of oatmeal. I stay hear for Starwood points and to avoid the old San Juan traffic in the morning. However, after my second stay at this hotel I am less than impressed. Staff is to focused on trying to pick up... More

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was very nice. Spent first two day of honeymoon at Sheraton. Hotel sent a bottle of champagne to our room! The pool was outstanding! Room was very quiet, facing pool. My only complaints would be very long line to check into hotel. There was a show at the convention center across the street and they were playing very loud... More

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Tampa, Florida
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I want to begin by saying that we stayed at Sheraton and we were surprised how beautiful and busy it was. The valet guys were really generous. Especially the short stocky (built) one. He was out there hustling!!! LOL Zayra at the front desk took care of all of our needs. She was very professional all smiling and welcoming! We... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear maria K, It is a pleasure to read your recent review about your Sheraton Puerto Rico Hotel stay. To know that our associates connected with you in that special way and made you feel welcome, makes us proud. Thank you for recogniting Zayra, the Valet Parking associate and the Casino Metro associate. Our Hotel amenities are designed keeping our... More

Portland, Oregon
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

All of the staff at this Sheraton go above and beyond to make your stay the best it can be. I travel a tremendous amount for work and it really helps when staff are so kind and thoughtful. From the front desk to the valet folks and especially Hector who even in his absence made sure my stay at the... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear SunshineinOregon, We are so excited to know that your second visit was a better one. Caring for our guests and making sure they feel comfortable is a pleasure to us. Thank you for your recognition to Hector, we'll make sure his manager is aware of it. We definitely look forward to hearing from you during your next stays with... More

Garden Grove, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed 1 night in Sheraton Resort.Casino in San Juan, Puerto Rico before embarking on Cruise Ship Celebrity Summit. The Hotel was very nice and well appointed with extras like pools, spas, stores and Casino. The staff was exceptional and most helpful throughout our brief stay. Desk Agent Cesar Clinton warmly welcomed us and promptly booked us into our room. Our... More

Was this review helpful? Yes 1
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Tom K, At Sheraton your comfort is our pride. We're glad you enjoyed your stay and have many connections with our associates. Your recognition to Cesar Cintron, Isaac Gutierrez and Jay is much appreciated and we'll make sure their manager is aware of it. We'll welcome you for a longer stay for a relaxed and memorable vacation. Best! More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a new property and adjacent to the convention center. The facility alone drives this fkur star rating. Clean. Staff is either overwhelmed or new. I can't say they are bad, they are wonderful people, it's more like they don't yet know what to do. The line to check in on a Friday was extremely long. There is a... More

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Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We value your feedback and will address the issues encountered with the corresponding depoartments. We look forward to connecting with you during your next stay. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

As soon as we checked in we were greeted by a bellman who welcomed us with a friendly attitude, definitely felt genuine. We stood here for 4 nights and the concierge Juan & Tere were of amazing assistance helping us book our kayak trip to the bioluminescent bay. They gave us detailed information on how to get around San Juan... More

Was this review helpful? Yes
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Renegomez21, Your review is a great compliment about our Hotel and we thank you for it. We're glad you had fun and our Concierge Agents, Juan and Tere were able to assist you. Your satisfaction is our goal and we feel great to hear from our guests. We're sorry for the inconvenience about the coffee, our guestrooms have complimentary... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed in many hotels in Puerto Rico, but this time my expectations were exceeded. Once I saw I had a free week I didnt think twice the decision of booking a room at the Sheraton, because I was told it was a great place to relax and enjoy my free time. I expected what I was told. But... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Karla M, We thank you for your review. Your loyalty to our Hotel is appreciated as well as your recognition to Efrain Calderon. We boast of our associates and the service they are commited to provide. We want to make sure our guests feel like home with our warm welcome. We'll look forward to your next stay with us.... More

Barnegat, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It was clean, but it was July and it was very busy. Difficult to get an elevator or to use the pool. The breakfast was very expensive and this was far from any conveniences. I will stay at another hotel closer to the heart of San Juan the next time I visit.

Was this review helpful? Yes 1
MCintronM, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Imatravelingman71, Thank you for sharing your comments about our hotel. We sincerely appreciate your feedback. We are conveniently located about 5 minutes driving distance from Old San Juan and 3 minutes driving distance from the Condado area or the Hato Rey Business Zone. This allows our guests not only to enjoy our proximity to the Convention Center but also... More

NYC
Contributor
16 reviews 16 reviews
7 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband, 11 month old daughter and I stayed at this hotel for a long getaway weekend. We chose this hotel because we are Huge Starwood fans and liked the location of this one versus the Old San Juan location. The hotel was very convenient to many tourist attractions if you have a car. We had a rental, so it... More

Was this review helpful? Yes
MCintronM, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear DJtravels, Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed our infinity pool, from there you can enjoy one of the best views of the San Juan Bay Marina. We appreciate your feedback and will share your comments with our management to continue improving our guest experience. We look forward... More

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino

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