We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Puerto Rico Hotel & Casino

#14 of 45 Hotels in San Juan
Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
200 Convention Boulevard, San Juan 00907, Puerto Rico
Special Offer
4th Night Free & Credit
3 people have started booking this hotel
Sheraton Puerto Rico Hotel & Casino
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #14 of 45 Hotels in San Juan
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Donna R
Add Photo Write a Review

1,343 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    477
    505
    216
    71
    74
See reviews for
257
413
61
302
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1343)
  • Mar-May only
    (456)
  • Jun-Aug only
    (319)
  • Sep-Nov only
    (262)
  • Dec-Feb only
    (306)
All months
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

We recently spent 4 nights at this hotel while I was in toen for a conference. Great location for the convention center, a little far from everything else. The pool was great, all the restaurants on premises were excellent. It would have been nice to have a mini fridge in the room. Gabriel, the waiter from Choices was excellent. He... More 

Was this review helpful? Yes
Ponce, Puerto Rico
1 review
5 of 5 stars Reviewed yesterday NEW

I had the pleasure of being served by Francisco at the bar in the Sheraton. He is very professional, diligent, always attentive making sure we didn't need anything, keeping the area clean and offering great conversation. Samuel will take care of you also! We'll be back!

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 days ago NEW

Nice hotel. The rooms were clean, but the food and drinks were very expensive. The location of the hotel is good for the convention center, but not really close to anything else. You can walk to Miramar for food and drinks, but it is at least a 15-20 minute walk. It was OK for us, but others with mobility issues... More 

Was this review helpful? Yes
Salt Lake City
1 review
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at this hotel perhaps a dozen times -- all business trips -- and have experienced consistently good service. The facility is well-designed, conveniently connected to the convention center. Rooms are bright, clean, many with good views of San Juan Harbor from balconies. A reliably good experience.

Was this review helpful? Yes
Gloucester, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

I recently spent 4 nights here while attending a conference. I had just broken my foot and was on crutches so I needed some extra assistance. From the moment my taxi pulled up someone was there to help me out of the van. Erich Roja assisted me to check in and arranged a room (without my even asking) closer to... More 

Was this review helpful? Yes
Windsor, Ontario, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Excellent room. Very clean - upgraded to balcony with view of water and pool below. Service was superior. Great entertainment at night. Food service in onsite restaurant was very good but a little slow and prices were high. Taxi service from hotel was very expensive but could take bus into Old San Juan and to beach. Convention centre in walking... More 

Was this review helpful? Yes
Glendale, Arizona
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The room was awful, stained curtains, carpet and furniture. Chipped furniture, ripped leather office chair. Floors uneven so when trying to sleep on the lumpy bed my head was lower than my feet. There is nothing within walking distance to this place so you have to eat in the hotel and all the areas to eat have the same menu.... More 

Was this review helpful? Yes 1
Bronx, New York
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

Reserved here as I was attending the Salsa Congress. If you like big and impersonal in a hotel and want to travel to the Condado to get food at a reasonable price everyday than you'd be happy here...only one restaurant on premises--overpriced and little food. Was not drawn to even go to pool...environment was not inviting...cut my stay short and... More 

Was this review helpful? Yes
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear JIT825, Thank you for sharing your comments regarding your recent stay with us. We apologize for not providing you with the Sheraton experience you deserve. Knowing that we could not connect with you in different ways is dissapointed to us. We are proud for Jonathan Valentin's interaction with you and his concern regarding your stay. I hope that you... More 

New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I chose this hotel before and after a cruise (close to pier). That was a plus however, there was nothing within walking distance. The day before the cruise was great, no problems. The day after the cruise began great because they allowed us to check in early (got off ship around 730 am). The hotel is adjacent... More 

Was this review helpful? Yes 1
SPRHC, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Iphelan, We truly appreciate your time to share your comments regarding your recent stay with us. Thank you for choosing our hotel for your pre and post cruise. Being part of your vacation is an honor to us. However, we apologize for the inconveniences you had during your stay with regards the group we had in-house. We always try... More 

Fargo, North Dakota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Hotwire claimed this was in Condado. It was not. Hotwire is a complete ripoff factory. Inconvenient location. Extremely small crowded room. No refrigerator in room so no way to keep drinks cold unless you buy ice. Terrible for families with kids. Might be ok for singles and couples when you don't need nearby places to feed your kids. Food was... More 

Was this review helpful? Yes 1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear hilly118, Allow me to preface by apologizing for your dissapointment. Although we have no control on the way the company you booked your room does the marketing, I am sorry that you were booked in the wrong location. Thank you for your comment. Your feedback is appreciated. Best regards, Sam Basu General Manager More 

Hotel Review Summarization

What travelers say

  • Convention center(27)
  • Pool area(15)
  • Very nice(12)
  • Cruise ship(6)
  • Room service(5)
Questions? Get answers from hotel staff and past guests. Ask a question

841 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (466)
Viewed
View from room (50)
Viewed
Dining (23)
Viewed
Room/suite (100)
Viewed
Hotel & grounds (87)
Viewed
Pool/beach area (72)
Viewed
Family/play areas (1)
Viewed
Bathroom (25)
Viewed
Business center/function rooms (4)
Viewed
Other (104)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (367)
Viewed
Amenities (74)
Viewed
Outdoor Pool Area (19)
Viewed
Presidential Suite (146)
Viewed
Restaurants and Bars (24)
Viewed
The Hotel (58)
Viewed
Traditional Room (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (2)
Viewed
Pool/beach area (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Juan hotels
1.7 mi away
Doubletree by Hilton San Juan
1.6 mi away
Sheraton Old San Juan Hotel & Casino
0.8 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 45 in San Juan
3.5 of 5 stars 3,310 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 45 in San Juan
4.0 of 5 stars 4,691 reviews
1.0 mi away
Condado Vanderbilt Hotel
Condado Vanderbilt Hotel
#1 of 45 in San Juan
4.5 of 5 stars 399 reviews
2.0 mi away
Hotel El Convento
Hotel El Convento
#2 of 45 in San Juan
4.5 of 5 stars 2,013 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Back to top