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All 47 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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71%
Ranked #12 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed 5 days ago
Zoraida C
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  • Reviews (943)
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943 people have reviewed this hotel

Traveler rating
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    366
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Cesar Cintron and Cynthia Santiago at the Front Desk have been the best ever. Very friendly, professional and efficients made a differnce on my trip and my trip needs. Melissa Robles and Karen Perez ran the extra mile as well. It is always a pleasure to deal with people like them. Sheraton SJ, Cesar and Cynthia see you soon.!

Was this review helpful? Yes
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Zoraida C, Thanks so much for your review, we're excited to know that we were able to connect with you during your stay with us. Service is one of our priorities and we want to make sure our guests know it. Your recognition to our associates is appreciated and we'll make sure their managers are aware of it. We'll... More

San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed at The Sheraton from 07/22 to 07/24/12, to participate in the PR Salsa Congress. It was a wonderful stay. I want to thank especially a wonderful desk clerk who made it possible to be as confortable as it can be: Ms. Jaileen Padilla. She took the time to accomodate me and my family and it was really comfy!!... More

Was this review helpful? Yes 2
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Edna V V, We appreciate your review and your recognition to Jailine Padilla. It was great to host the PR Salsa Congress and welcome all those great guests and visitors. This is what Sheraton is all about, to meet our guests' needs and make sure they have a pleasant stay. We look forward to have you with us for... More

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel was very clean, the pool has an amazing view! They have a great restaurant to eat dinner at, casino, a nice fitness center and very attentive staff! We were there during an event and it was very busy but we never felt there was not enough staff available.

Was this review helpful? Yes 1
Overland Park, Kansas
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

A great hotel, good service, incredible pool, wonderful views from the 4th floor pool deck and lounge. No beachfront however. We walked the two miles over to the Condado beach area most days or it's just a couple of miles to walk over to Old San Juan, and if it's raining it's a cheap cab ride to either location. The... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Michael C, We thank you for your review and appreciate your business. We're glad to know that you enjoyed each of our amenities, especially eating at Choices Restaurant. Yes, the mofongo is one of the Best in San Juan and of course, our weekend breakfast buffet is to die for! As you mentioned, we are ideally located just minutes... More

San Juan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I went to PR as a vacation and decided to stay here because of word of mouth. Although the hotel is not in the best location the service was great and totally makes up for it. The room was in ok condition but it was very clean. My housekeeper Janice Maldonado was amazing. She was very thoughtful, nice and very... More

Was this review helpful? Yes 1
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear StenvensC, We thank you so much for your review and value the comments about your recent stay with us. We are proud of our staff and strive to provide the best service our guests deserve. Your recognition to Janice Maldonado is appreciated and we'll make sure her manager is aware of it. Our Hosekeeping Department is a very important... More

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 1 week ago

I just want to say hands down, best vacation ever and was very welcomed by two friendly bartenders that made our stay worth while! Rickie (forgot last name) and Sammy Ortiz They had amazing custumer service and very knowledgable about the area and the best places to eat. They def made our vacation a great time, we'd stop by the... More

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear TaniaLaMexicana, It is always so refreshing to know that our guests enjoy their stay with us. We value your comment and thank you for sharing with our future guests. Your recognition to Rickie and Sammy is very much appreciated and we'll make sure their manager is aware of it. At Sheraton, we work hard to ensure our guests have... More

Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Pretty comfortable and clean. Checking was slow for a friday night, they seemed overwhelmed. SPG upgrade included decent continental breakfast in club room. Nice views from rooms. Well located by convention center. Would return.

Was this review helpful? Yes 1
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfy beds and friendly service. Good food at the pool bar, though there might have been a bit too much chlorine in the pool. Nice view of the bay and the convention center. Would definitely return next time I'm in Puerto Rico.

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear JeBurg, Thanks for your review! We are glad to know that you had a great stay and you enjoy each of our amenities. We weill definitely look forward to have you back. Best! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My two friends and I recently stayed at the Sheraton Hotel in San Juan for a week, at the end of June up to the 4th of July weekend. We loved every minute of it, the staff was friendly,courteous and so accommodating! We rented a car and soon as we arrived valet came to us, welcomed and immediately took our... More

Was this review helpful? Yes 1
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear LizethVirrueta, We really appreciate your review. This is our commitment, to make each stay a memorable one! Your recognition to Ricky and Sammy is valued and we'll make sure their manager is aware of it. We look forward to have you with us again for another Amazing and Unforgettable Sheraton Experience. Warmest! More

Miami, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My friend and I stayed at this hotel for 4th of July weekend. The hotel is nice and has a nice infinity pool, but if you have been to a Sheraton hotel before you have been to this one. Standard rooms, most of the staff is nice. Unfortunately I got sick while staying at the hotel (not the hotel's fault)... More

Was this review helpful? Yes
Joel R, Guest Relations Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Shelley M, Thank you for sharing your experience with us. We regret to hear that your stay was not as memorable as we strived for. We sincerely hope you can give us another opportunity to provide you with the wonderful experience. Best regards, Joel Rojas Guest Services Manager More

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

334 photos of this hotel

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Amenities

Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in San Juan #3 Casino Hotel in San Juan #6 Luxury Hotel in San Juan #7 Business Hotel in San Juan #8 Family Hotel in San Juan #12 Romantic Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
Number of rooms
503

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