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All 47 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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Ranked #12 of 47 hotels in San Juan
A recent review
4 of 5 stars reviewed yesterday
jonkicha Orlando, Florida
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978 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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Orlando, Florida
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I'm currently staying at this hotel and love it! The staff has been very friendly and the hotel has great amenities. If you are sightseeing, you will need a vehicle or pay for cabs. If you are here for the convention center it is great to be able to walk over. As most hotels, foods is overpriced. If you are... More

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1 review
3 of 5 stars Reviewed yesterday NEW

Arrived mid day...from an awful flight with Southwest. " no luggage " for a day and a half. Met ms. Rodriguez at. Hotel front desk. She turned everything around for me and made my stay a pleasant one. Few problems with room, but she fixed everything. Ms Rodriguez...excellent customer service skills and communication. " SHE WENT THE EXTRA MILE...! "

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Norwalk, Connecticut
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you use express checkout, no problems there. Pool deck was nice rooms clean and neat. In line for its star rating. Large casino which I was surprised I visit p.r. 2 days a month never stayed here. Would go back had a Omaha poker table, hard to find, and nightly tournaments.

Was this review helpful? Yes 2
Texas Gulf Coast, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The only down fall was checking in, our room wasn't ready when we arrived at 1pm and the front desk girl said she would call us when ready and gave us a key so we could go sit pool side and eat while we waited. She said room should be ready in 30 minutes. I wish I had gotten her... More

Was this review helpful? Yes 2
New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've stayed in room 909 on July 2nd through on July 5th. My son Daelen and I had an Amazing time. He is almost four years of age so the pool deck was great for him since it's safe and very clean. Two names come to mind on why i will return to this property. Luis who brought a fridge... More

Was this review helpful? Yes 4
Arecibo, Puerto Rico
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel even when is a Sheraton brand hotel they are a mess on their logistics. Me and my wife arrived there for a two nights stay from July 18 to July 20. First of all is that we were treated different since we made our reservation trough Priceline, you can feel the difference on the way they treat you.... More

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DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Reivde, Thank you for sharing your comments on your recent stay with us. Your past stay at our hotel was definitely not a Sheraton experience as we had a group of protesters try to enter our facilities without prior notification. We were not expecting such an event to happen, however we followed all of our security protocols in order to... More

Riverview, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had a good time. But our first room wasn't good. Our second room was much better. It is a nice hotel but far from Old San Juan and the beaches. Will stay by Isla Verde. The hotel was nice and clean. But had to be asked to be moved. The 2nd room was better. The wait times for front desk... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Booked this hotel a month in advance and stayed Sat-Tues. Was assigned a bay view room next to elevator on the 12th floor but had been delayed an hour by unavailability upon check in from previous guests. Front desk agent gave me a drink/food credit voucher for waiting which was a pleasant surprise. A tad noisy from elevator action but... More

Was this review helpful? Yes 1
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear jill v, We appreciate your review about your recent stay with us. It is with great joy to know that you enjoyed your time here. We're glad to know that the service, food and amenities met your expectatives. We definitely look forward to your next stay with us. Best! More

Chicago, Illinois, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I traveled to San Juan with a girlfriend and this destination was a first for us both. I'm somewhere in the middle with my feelings about this property. There were some really pleasing parts about my stay, but I was not fully satisfied upon checking out. The check in was really lengthy, like 10 minutes in line and 20 minutes... More

Was this review helpful? Yes 1
NJ
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night before a cruise and we were satisfied. There are a few restaurants at the hotel but other than that there is not much within walking distance of the hotel. It was rainy evening and we reluctantly ate at the Chinese restaurant at the hotel and were very impressed. The room was comfortable but was... More

Was this review helpful? Yes 1
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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Amenities

Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in San Juan #3 Casino Hotel in San Juan #7 Luxury Hotel in San Juan #8 Family Hotel in San Juan #9 Business Hotel in San Juan #12 Romantic Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
Number of rooms
503

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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