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All 47 San Juan hotels

Sheraton Puerto Rico Hotel & Casino

4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico
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Ranked #12 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed 2 days ago
Rsmith2423 Riverview, Florida
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990 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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Riverview, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel is close to everything Only a 75c bus ride or $15 cab ride to old San Juan Hotel staff was great we arrived at 11am and were going to have them store our bags since check in wasn't till 3 pm And Tatania found us a room that was ready she was great very friendly . Also this... More

Was this review helpful? Yes 1
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've stayed here multiple times and this place never disappoints. Like every other Sheraton I've been the beds and pillows are ridiculously comfortable the beast night sleep you will ever get. The staff is very welcoming and attentive. Its without any doubt one of the best hotels in the San Juan area.

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I arrived on the 31 st of August late sad with no luggage due to airline , a blocked card due to my details being stolen, in tears.This hotel opened the doors to a kind caring and dedicated team of people that went well above and beyond to help me get my bag back and to help me feel secure... More

Was this review helpful? Yes 4
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We were on our honeymoon and booked Sheraton for our stay at it is perfectly located and all the services it provides. Marcos checked us in at the front desk and he was very courteous and friendly. We asked and explained us the hotel facilities and made our honeymoon trip special. Juan at the concierge was also very friendly and... More

Was this review helpful? Yes 4
Vancouver
Contributor
11 reviews 11 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a problem with our safe and they were very prompt in sending someone right away to fix it. Restaurants on premises were poor but the hotel itself was very nice. Lineup for front desk was very long at times, be prepared to wait. Free wifi is a bonus. I wish they would NOT spray fragrance into the lobby,... More

Was this review helpful? Yes
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We appreciate your comments and will take your suggestions under consideration. We look forward to welcoming you during your next visit. More

Virginia Beach, Virginia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I was here for work, but the hotel was so nice I stayed here the rest of the weekend instead of changing hotels. The parking was convenient, all the people working there were attentive and helpful. The hotel itself is laid out well, good security, perfect for working the convention center, only 10 minutes ($20 cab) away from airport. I... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I live on PR and one of my favorites hotel is this one. It is in a good location. The pilow and bed are wonderful. The bathroom very good apperance and products for the bath very good. The pool have a bar very friendly and good personel. Overal the hotel have a very prety lobby and a big casino.

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MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Ann I, Thanks for sharing about your recent stay with us. We appreciate your comment and makes us even proud to know that we're on your list of favorite hotels. Your loyalty is very much appreciated and we look forward to continue having you with us. Best! More

Ocho Rios, Jamaica
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our booking agent booked our room under my middle name. When we called from the airport they could not find our booking. we panicked because it was prepaid. They said not to worry but just come to the hotel and they'd take care of things. By the time that we arrived the front desk was awesome & had found our... More

Was this review helpful? Yes 2
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Only-in-Canada-eh, Your review is a sample of how important our guests are to us. Thanks for sharing your Sheraton Experience. Our staff looks for opportunities to anticipate and resolve situations in order to make the most of your stay. We're glad to know that you're concern didn't last long as we were able to clear a situation from you,... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I arrived in to the hotel looking for a place to celebrate my anniversary, i've heard PR is a great and romantic destination. We had great local food in San Juan and upon saying it was our anniversary they gave us a very nice treatment but i must say the best one was back in the hotel.hotel is located very... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've been to some great hotels in Puerto Rico (Hilton,Ritz,etc), but from the moment we arrived at this hotel, the hotel staff were amazing. They were super courteous and polite. We are gold SPG members and they treated us as such. Access to the club lounge and a high floor room with a great view was perfect! In the club... More

Was this review helpful? Yes 1
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Malkia H, Your satisfaction is our letter of recommendation. We thank you for your review and appreciate your recognition to our team member Agmel Vega. You can always count that at Sheraton Puerto Rico Hotel and Casino, we will make the most of your stay. As a valued guest, we invite you to visit us in a future occasion.... More

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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

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Amenities

Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Casino Hotel in San Juan #3 Spa Hotel in San Juan #7 Luxury Hotel in San Juan #8 Family Hotel in San Juan #9 Business Hotel in San Juan #12 Romantic Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
Number of rooms
503

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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