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Sheraton Puerto Rico Hotel & Casino

4.0 of 5
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200 Convention Boulevard, San Juan 00907, Puerto Rico
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4th Night Free & Credit
Sheraton Puerto Rico Hotel & Casino
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Ranked #15 of 46 Hotels in San Juan
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

Efrain Claudio, Mark Rodriguez and Gabriel Valdes all went past courtesy and made my stay exceptional. First time visit but I would stay here again in a heart beat. I found the price point reasonable and the quality of food and drinks above average.

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My sister and I stayed at this hotel to attend my nieces wedding. The hotel is fairly new and you can tell. Everything in the room was clean. We had room service one night and the food was delicious. I would stay here again. The only downside is that is not within walking distance to a lot of amenities, and... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent, very cleaned facilities with courteous and very service-oriented, customer friendly personnel. Special mention goes to Gabriel Valdes, Samuel Ortiz, and Keila Baez. They are very professional, knowledgeable personnel. Great job!

Was this review helpful? Yes 1
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Juan F, We truly appreciate your feedback. Your comments will be taken as a great tool for success. Thank you for your recognition to Gabriel Valdes, Samuel Ortiz and Keila Baez, your special mention is much appreciated and will be shared with their managers. We look forward to your return in a future ocassion either for business or leisure.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed at this hotel before going on a cruise. All the staff were fantastic. Had our meal in the dining room, served by Gabriel Valdes, he was very pleasant, service was excellent. Our room attendant Alexandra was very helpful. L G Toronto

Was this review helpful? Yes 1
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear LGToront, We are delighted that you enjoyed your stay. Your experience in our restaurant is precisely what we at the Sheraton Puerto Rico Hotel & Casino strive for. Our associates are commited to provide an excellent service and it was shown. Your recognitoin to Gabriel Valdes is appreciated and we'll make sure his manager is aware of it. Hope... More 

Guayama, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for business purposes. I was very pleased with the service and overall look and cleanliness of the Hotel. All employees were very courteous and friendly and willing to help. The views around the hotel and from the Club Lounge were spectacular.

Was this review helpful? Yes 1
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Carlos R, It's always a pleasure to hear about guest experiences at our hotel and we're delighted that yours lived up to its expectations. At Sheraton we take pride on what we do and every guest is very important to us. Thank you for sharing and we look forward to have you back in the near future. Best regards,... More 

Loves Park, Illinois
Contributor
18 reviews 18 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for a week on a business trip and loved every minute of it. The staff is friendly, bell hops attentive, and the property and rooms are well maintained. Other reviews of this being a business trip hotel are a fair assessment. For my wife and I it was perfect, but if we brought the... More 

Was this review helpful? Yes 2
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Dave A, We thank you for taking your valuable time to write your review about your recent stay with us. It is always a pleasure to hear about guest experiences and how welcome we make them feel. I look forward to have you with us soon. Best regards, Sam Basu General Manager More 

San Antonio, Texas
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The appeal of this property is its proximity to the convention center. Staff is very friendly and amenities are "Anywhere USA" nice, including an infinity pool/bar, fitness center and the standard chain hotel fare. If your trip is not business-related, there are more charming hotels in San Juan.

Was this review helpful? Yes 1
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Michele M, Thank you for your review. We genuinely appreciate the feedback you provide to your fellow travelers about our hotel and we sincerely thank you for your business. It will be a pleasure to welcome you in a future occasion. Best regards, Sam Basu General Manager More 

2 reviews
1 of 5 stars Reviewed 1 week ago

A full blown disaster. Almost lost admission to the second day of my Bar Exam because they could not even coordinate a wake up call. Stay somewhere else. The trash can next to the toilet does not have a liner, is that even legal? Is completely unsanitary. I had to clean the shower myself, it still had hair from previous... More 

Was this review helpful? Yes
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Jose V, I sincerely apologize for the inconvenciences you had during your stay with us for not receiving the wake up call you requested and the cleanliness of the room. Please note that this experience is not the standard, but an exception. Your comment is invaluable in helping us identify opportunities for improvements. We will share your comments with... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

In fairness I booked my trip literally 3 days before my scheduled date to leave. Hence, a lot of hotels were booked. That said, I got lucky with the Sheraton's availability but this is truly a hotel for business and nothing more. Basic and Boring!!! Most of my fun was either at the Spa, at another hotel, Ol San Juan... More 

Was this review helpful? Yes 2
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear LTB13, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Your clear and candid feedback is extremely valuable and I sincerely appreciate it. We hope to have the pleasure to welcoming you back in future occasion. Best... More 

Rio de Janeiro, RJ
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I went for the ironman competition and also celebrate my dad's birthday. I wanted something comfortable, and I found this "luxury" hotel. Here is my experience: - I arrived at 5:45 pm and my room was not ready..!!!! Even though I prepaid the 6 nights I was staying in advance the nice attendant explode me a lot of stupid reasons.... More 

Was this review helpful? Yes
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear PabloFidelio, We do take all comments seriosly and appreciate all the feedback we can get. I do apologize for the inconvenience with our Front Office associate and the lack of housekeeping service. As a management team, we value our guest's experience and feedback to share them with our staff, so we may resolve any issues and improve upon our... More 

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