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Comfort Inn & Suites

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Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
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Comfort Inn & Suites
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Comfort Inn & Suites
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157 reviews from our community

Traveler rating
    54
    39
    39
    12
    13
See reviews for
28
53
13
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (35)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (46)
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There are newer reviews for Comfort Inn & Suites
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1 review
5 of 5 stars Reviewed October 2, 2013

I got married at the penthouse of the hotel the view its beautiful my wife always wanted to get married there and her wishes and mine came true! They treated us like kings the food gourmet they also gave us a honeymoon room with champagne and everything! Will definitely come back foranniversary !

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi Steven, Thank you so much for your great review. We are so happy to hear your satisfaction. We do our best to make you feel like a king. Hope to see you soon at our Hotel. We'll make sure your stay will be even better. Thanks again. More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2013

Quiet, relaxing place..excellent personnel, great view in the morning, good breakfast and in the evenings excellent drinks in bar in front, clean rooms, hot water and cable, pool is excellent to enjoy with childrens.....Edwin Pantoja

Was this review helpful? Yes 1
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi Edwin, Thank you so much for your wonderful review. We appreciate your words. We hope to see you again soon at our Hotel. We garantee the same or better service to provide your satisfaction. More 

Portlaoise, Ireland
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed September 24, 2013

Checked in late evening, they could not find the booking in their system so i had to wait for 10 minutes. Apart from that it was a constant Spanish speaking in front of the English speaking guest, so until i started speaking Spanish i did not get the attention needed. Fee for the room $138, but then they ask me... More 

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi Elena: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your Arrival and room issues on your recent visit. I have shared your feedback with Front Desk and House Keeping to ensure... More 

1 review
4 of 5 stars Reviewed September 20, 2013

The view from my room was awesome & the location was great & accessible to get around. The service was excellent & on top of everything. The front desk employees were always smiling & greeting us. They enrolled us in club of comforts in to start getting our points while in Virginia they never offer us this program.

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

hi llirod514: We very much appreciate and value your review and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are looking forward to providing you the same pleasant accommodations and service... More 

Los Angeles, California, United States
1 review
4 of 5 stars Reviewed September 19, 2013

If you're looking for a resort or 5 star hotel, this isn't for you. However, if you want good customer service a decent morning breakfast and friendly staff this place is great and so is the restaurant across the street.

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

hi AmberW We very much appreciate and value your feedback and will share it with our team. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. More 

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

We stayed here for a week. The staff was very accommodating and it was very affordable. The views from the restaurant "The View" is amazing. The room was very clean and we had a great view. If you want a good hotel that is outside of the busy San Juan area, this is the place for you. We will definitely... More 

Was this review helpful? Yes 1
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Dear Floridian17; We appreciate your review and we hope to see you again at our Hotel. We'll make sure t5hat your next stay will be as pleasant or more. More 

San Juan, Puerto Rico
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

I stayed in this hotel for a few days and it was very nice. I gave it 4 stars because the breakfast could be improved, and because there is no recycling. If you are looking for a place quieter than San Juan, and close to the beach, this is a good option.

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Dear Luisina62 Thank you very much for your review. We gladly appreciate it. We are in the process of bettering breakfast and planning for recycle. Hope to see you again at our Hotel. We'll make sure to make your stay more pleasant. More 

Coral Springs, Florida, United States
1 review
5 of 5 stars Reviewed September 1, 2013

We had read prior reviews and were doubtful of staying at this hotel. We too a chance and were pleasantly surprised by the appearance, cleanliness and courtesy of the staff. The room attendants were really super nice and helpful also. Breakfast was awesome. As soon as a something was finished it was soon replenished by the cook. My wife and... More 

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Dear Ansthy m i appreciate your wonderful review. Thank you so much. Hope you stay with us again soon. we'll make your next stay even better. More 

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed August 28, 2013

"i love this place" i reserved in this hotel for the wonderful view it has to the ocean. i went on a business trip to Puerto Rico. I had arrived at the Hotel 2am and very tired of a long trip. The hospitality of the staff was amazing. Rachel was very helpful with directions and recommendation for restaurants and getting... More 

Was this review helpful? Yes
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your great review. We appreciate your wonderful feedback. We hope to see you again soon and make your stay even more worthwhile. Thank you again. More 

Christiansted, St. Croix
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 17, 2013

It's a very nice place to stay. After a LONG day of driving you just want to rest, and the beds are comfortable, you even get to choose if you want firm or soft pillows. You wake up rested, that's one of the thing I look for in a vacation, a good night sleep. I mean who doesn't. They have... More 

Was this review helpful? Yes
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We very much appreciate and value your review and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of... More 

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