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All 46 San Juan hotels

Comfort Inn & Suites

3.0 of 5 Hotel   |   Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
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62%
Ranked #24 of 46 hotels in San Juan
A recent review
5 of 5 stars Reviewed May 20, 2013
plannerguru2011 Bayamon, Puerto Rico
  • Reviews (128)
  • Photos (76)
  • Amenities
  • Room tips (30)
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128 people have reviewed this hotel

Traveler rating
    41
    34
    33
    8
    12
See reviews for
25
38
11
18
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
There are newer reviews for Comfort Inn & Suites
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 6, 2013 via mobile

This place is shady at best Tough neighborhood and run down outward appearance Beach is covered with garbage First room had someone in it Had to wait one hour for a other room Requested and received free dinner for inconvenience 2nd Room was ok with dirt on walls Two people came to our door with keys from prior night...sounds like... More

Was this review helpful? Yes 1
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Sunrise, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 29, 2013

On May 11, 2013, I made a reservation for the Hotel Comfort Inn at San Juan, Puerto Rico. I was traveling to attend to the funerals of a relative (I was born in Puerto Rico and have family there). I made the reservation through AARP/Expedia and got the Confirmation Code: 86272328 from May 24th to May 25th. The day of... More

Was this review helpful? Yes 4
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Bayamon, Puerto Rico
2 reviews
5 of 5 stars Reviewed May 20, 2013 via mobile

We were tired of the house routine but we didn't had a fair budget to travel, so we decided to stay here cause it was affordable. The experience was great, the staff including the manager were attentive and resourceful. We appreciate a lot our space and we mostly seek for a quite, uncrowded place and we got it here (probably... More

Was this review helpful? Yes
Brenda B, Front Office Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

South Florida, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 1, 2013

We were looking for somewhere cheaper to stay than next to the airport. We stayed here for one night (actually 12 hours) and we couldn't wait to leave. When we got to the room there were no towels and there was hair on our sheets. We requested towels and a sheet. We also asked if we could change rooms but... More

Was this review helpful? Yes 2
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Washington, District of Columbia, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 27, 2013

Firstly, if you're looking for a 4-5 star superclean property you've probably already overlooked this one. WIth that said, this hotel is a very good option 15-20 mins outside of San Juan. There's a restaurant across the street that plays music on the weekends and serves decent local (Mufongo) and American (chicken,shrimp,etc.) food. There's also a beach across the street... More

Was this review helpful? Yes 1
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 18, 2013 via mobile

Weekend stay of approx. 50 pp. Good service, nice staff, clean rooms and great vew. Be sure to specify in contract all your needs. Don't assume! Extra charge for bread, salad. Same rice recipe was given for lunch and dinner.

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Mr. DVB; We appreciate your review. Thank you so much for your kind words. We look forward for your future stay and we'll make sure to make it more delightful. More

Houston, Texas
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 14, 2013

My husband was on a work trip and I was tagging along. The other people staying at the property were obviously there for work too and working in the industrial sector nearby. The hotel itself is nice and across the street is a great taco stand that serves tacos, hamburgers and cheap drinks. The pool gets thumbs up and the... More

Was this review helpful? Yes
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

We thank you for your review and appreciate your positive response. Thank you again and hope to see you soon at our Hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We very much appreciate and value your review and will share it... More

Powder Springs, Georgia, United States
1 review
5 of 5 stars Reviewed March 13, 2013

i loved this hotel.. I liked the staff,the breakfast left a lil bit to be desired. We had a lower level room 305.. if you are sound sensitive you would want a higher room as you can hear the cars in the am. our room was clean and there is a really nice cab driver(melendez cab.) he will take you... More

Was this review helpful? Yes
Brenda B, Front Office Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

St. Paul, MN
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2013

I recently had to cancel my room due to an family emergency. Jamie, the hotel staff person, was so helpful and kind. Based on this alone, I will definitely stay at this hotel when I get to return to Puerto Rico!

Was this review helpful? Yes
Brenda B, Front Office Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Cabot, Arkansas
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 11, 2013

Needing to arrive a day before the cruise, I researched hotels and found the prices outrageous. Moving beyond the airport area and old San Juan vicinity, I found the Comfort Inn through their Choice Hotels program. Our room was a king/non-smoking and on the top floor away from street noises. It had all the basic needs and served our purposes.... More

Was this review helpful? Yes
Brenda B, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More

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Additional Information about Comfort Inn & Suites

Address: Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites 3*
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel San Juan
Comfort Inn Toa Baja
Toa Baja Comfort Inn

76 photos of this hotel

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Amenities

Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Best Value Hotel in San Juan #6 On the Beach Hotel in San Juan
Hotel Class
Number of rooms
60

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