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Comfort Inn & Suites

3.0 of 5 Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
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Comfort Inn & Suites
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Comfort Inn & Suites
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141 reviews from our community

Traveler rating
    47
    35
    36
    11
    12
See reviews for
27
41
12
22
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • French first
  • Spanish first
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    (141)
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    (25)
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    (40)
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There are newer reviews for Comfort Inn & Suites
See the most recent reviews
Berwick, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here because I had points with Choice Rewards and it was the only hotel that had an ocean view. Booked a suite on the 5th floor. The room was great. Spacious with a seperate bedroom (no door), one bathroom with shower only, large table that would seat 6 and two outside patios with great views of the ocean. Don't... More

Was this review helpful? Yes 10
Vilmalie S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for letting us make you feel like part of our family. We do try and steer our guests away from the ocean in front of us. It does tend to be very dirty and rough. More

Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

We arrived & were checked in by Kuiesi, who was very pleasant, professional, & precise. Next we met Gloria who was extremely helpful with any and all questions about the property, the island and its sights. Laura is a breath of fresh air in the morning at breakfast. She takes extreme pride in her job, and was an absolute pleasure... More

Was this review helpful? Yes 1
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

Johnson City, Tennessee
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed June 2, 2014

I was there for work and did not want to stay in the tourist area. I had a great room with a great view. The one thing I would suggest for those who don't want the tourist scene: You better know how to speak Spanish as most of the people in the area do not speak English.

Was this review helpful? Yes 2
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2014

The hotel is in a very good location. The manager give us a very good service. The rest of the personnel needs more training in clients service. The meals was poor. We had problems in the assembly room, because was a rainy day and the water went into the room. We don't have water to drink in the assembly room... More

Was this review helpful? Yes 2
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 20, 2014

Very bad experience don't expense your money and time in there. The service was bad, i get robbed at the paking lot and they do nothing to hepl me with my problem. The restaurant food and service was horrible. Please do you a favor don't stay there. Here in Puerto Rico are more beautifull Hotel that you can stay and... More

Was this review helpful? Yes 2
Rachel J, Manager at Comfort Inn & Suites, responded to this review

I am sorry your experience with our property wasn't a better one. And I am extremely sorry you were robbed in the area. I hope my staff was able to help you in contacting the police to fill out a report. More

Jersey City, New Jersey
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2014

Yes, the nightly rate in this hotel (motel!) is competitive for Puerto Rico, but there is absolutely no excuse for finding ants in your room every night! The bulge of hair in a corner on the tiniest bathroom I have ever been in, was still there on the 14th and final night of my stay in this poor excuse of... More

Was this review helpful? Yes 1
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

I am sorry you experienced such a bad stay. I do hope that you will reconsider visiting us. We have had changes made to our property. My staff and I are at your disposal. More

Mountain View, California
Top Contributor
54 reviews 54 reviews
45 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 20, 2014

+ve Close to Isla de Palomas beach park and not far from airport and old San Juan Across the street from the ocean Make your own waffles in breakfast Wifi and TV in rooms Decent sized pool Reasonably priced if booked in advance -ve Paid for a mid floor ocean view room but got a room with pool and palm... More

Was this review helpful? Yes 1
Midland, MI
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 26, 2014

We came from Rincon, PR and stayed at this Comfort Inn the night before picking up friends at SJU the next day. Room was clean, staff friendly, free breakfast good, wi-fi strong.. Our first floor room was small even by Comfort Inn standards. On the negative side, pool was cloudy, air conditioner not very effective. The beach across the street... More

Was this review helpful? Yes 3
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hello Craig M, We appreciate your review. Thank you very much for selecting our Hotel for your over night stays. We hope to better your accommodations on your next reservation. Thank you again. More

New York City, New York
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 18, 2014

Booked the hotel for 4 nights, however arrived from NYC on a red-eye and flew back on a red-eye so was there for three full days. When we arrived the front-desk attendant said he did not have a record of our reservation, but after 15mins of searching he found it at the bottom of a pile of papers. This was... More

Was this review helpful? Yes 4
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi Dylan_Maverick, Thank you so much for your review. Your words are very valuable to us. I appologize for your arrival delay but we were having issues with the No Show reinstatements. Our Check in hours start at 3pm till' 12am. We assure to improve this situation as soon as possible. Thank you again , we appreciate you choosing our... More

San Francisco, California
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 16, 2014

Very clean and comfortable. I stayed there with my 1.5 year old son and we both had a great time in the pool. There is a beach across the street from the hotel, but as the staff let me know, it was not stunning and not great for swimming, though there was a great beach about a half mile away... More

Was this review helpful? Yes 1
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi kericarpenter, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

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Additional Information about Comfort Inn & Suites

Address: Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites 3*
Number of rooms: 60
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Also Known As:
Comfort Inn And Suites
Comfort Hotel San Juan
Comfort Inn Toa Baja
Toa Baja Comfort Inn

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