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All 47 San Juan hotels

Comfort Inn & Suites

3.0 of 5 Hotel   |   Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
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63%
Ranked #22 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed 2 weeks ago
ccastro01 Lemont
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  • Reviews (129)
  • Photos (76)
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  • Room tips (31)
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129 people have reviewed this hotel

Traveler rating
    43
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25
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Lemont
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My grandmother passed away and we had to make travel plans very quickly. The staff at Comfort Inn went above & beyond in accommodating our many requests - from cots to cribs, additional rooms, a fridge & even provided access to the breakfast area to use the microwave. All the staff were eager to help & ensure our stay was... More

Was this review helpful? Yes
Angel S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for giving us the opportunity to make such a difficult time as enjoyable and comfortable as possible. We try to treat each and every person that walks through our doors like a part of our family. And as family one persons misfortune and unhappiness is something we can understand and will always try to take away from our... More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed in many places in Puerto Rico, however, this facility is very warm, the hostess and hostesses are very friendly. Breakfast is served early in a very comfortable area. Parking is good and the amenities are freshen daily contrary to other places in the region. I highly recommend this hotel for business as well as leisure.

Was this review helpful? Yes 2
Angel S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

I am very happy and satisfied that you enjoyed your stay here at our little hotel. The comments given are well received by all and appreciated. More

Atlantic City
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All staff members were very friendly and helpful. They helped us in securing cabs, directions and places to visit. Rooms were clean and the bedding was unusually comfortable--the greatest! Breakfast was very accommodating--hot waffles, eggs, breakfast meats, breads, etc. We were pleased that the Inn was less than 30 minutes from the airport and cruise terminal. The only disappointment was... More

Was this review helpful? Yes 3
Angel S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We try to be as helpful and accommodating as possible. We do have quiet a few connections with cabs and other companies outside of our property that does make it easier for us to be able to offer services to. I totally agree the beach in front of our hotel would be so much nicer if it was maintained properly.... More

Orlando, Florida
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 21, 2014

The staff was beyond friendly and so accommodating! Smooth check in, updates to the rooms, breakfast was fantastic, and they were almost our personal travel guides! My husband is from Puerto Rico, but our "travel guides" gave us plenty of suggestions that made the trip new for him! The restaurant across the street was delicious, there's a bakery down the... More

Was this review helpful? Yes 3
Okeechobee, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 11, 2014

We live in affordable hotels for work. This has been our favorite so far.Because of the people. Angel at the front desk, Laura at breakfast. Sonia in housekeeping, to mention a few. The room cleaning is the best we've had. Situated on the bay of San Juan, the breezes are sublime and the view from our balcony, excellent. The pool... More

Was this review helpful? Yes 4
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi kristinem61, I'm so glad you enjoyed your stay with us. We try our best to make our guest feel comfortable and at home. I hope you make our Hotel your #1 on your visits to Puerto Rico. And thank you again. More

Berwick, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here because I had points with Choice Rewards and it was the only hotel that had an ocean view. Booked a suite on the 5th floor. The room was great. Spacious with a seperate bedroom (no door), one bathroom with shower only, large table that would seat 6 and two outside patios with great views of the ocean. Don't... More

Was this review helpful? Yes 5
Vilmalie S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for letting us make you feel like part of our family. We do try and steer our guests away from the ocean in front of us. It does tend to be very dirty and rough. More

Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

We arrived & were checked in by Kuiesi, who was very pleasant, professional, & precise. Next we met Gloria who was extremely helpful with any and all questions about the property, the island and its sights. Laura is a breath of fresh air in the morning at breakfast. She takes extreme pride in her job, and was an absolute pleasure... More

Was this review helpful? Yes 1
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

Johnson City, Tennessee
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed June 2, 2014

I was there for work and did not want to stay in the tourist area. I had a great room with a great view. The one thing I would suggest for those who don't want the tourist scene: You better know how to speak Spanish as most of the people in the area do not speak English.

Was this review helpful? Yes 1
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2014

The hotel is in a very good location. The manager give us a very good service. The rest of the personnel needs more training in clients service. The meals was poor. We had problems in the assembly room, because was a rainy day and the water went into the room. We don't have water to drink in the assembly room... More

Was this review helpful? Yes 2
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 20, 2014

Very bad experience don't expense your money and time in there. The service was bad, i get robbed at the paking lot and they do nothing to hepl me with my problem. The restaurant food and service was horrible. Please do you a favor don't stay there. Here in Puerto Rico are more beautifull Hotel that you can stay and... More

Was this review helpful? Yes 2
Rachel J, Manager at Comfort Inn & Suites, responded to this review

I am sorry your experience with our property wasn't a better one. And I am extremely sorry you were robbed in the area. I hope my staff was able to help you in contacting the police to fill out a report. More

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Additional Information about Comfort Inn & Suites

Address: Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites 3*
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Also Known As:
Comfort Inn And Suites
Comfort Hotel San Juan
Comfort Inn Toa Baja
Toa Baja Comfort Inn

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Amenities

Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Best Value Hotel in San Juan #7 On the Beach Hotel in San Juan
Hotel Class
Number of rooms
60

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