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All 46 San Juan hotels

Comfort Inn & Suites

3.0 of 5 Hotel   |   Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
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Ranked #23 of 46 Hotels in San Juan
A recent review
4 of 5 stars reviewed 3 weeks ago
LHoffman354 Vermilion Ohio
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135 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ft. Lauderdale, Florida, United States
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Room clean. Plus. Staff nice. Plus. No Restaurant. Minus. Noise from nearby bar and highway. Minus. The bed was very comfortable. WiFi was good. Room was clean. Signs for Ice machines need updating for actual locations. Breakfast hours are 7-10am? If a business traveler is leaving at 7am to deal with the notorious San Juan traffic, breakfast is nada. Management... More

Was this review helpful? Yes
Vermilion Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family (two teen children & spouse) recently stayed here for three days and three nights prior to cruising. The hotel was clean and the staff was amazing--very friendly and accommodating. Angel, the manager, knew our names by the end of the first day and made us feel like family. While Levittown is not the nicest location, the hotel employs... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Angel S, General Manager at Comfort Inn & Suites, responded to this review

Thank you for all the great feedback. We highly appreciate it, you mentioned the bathroom ventilator and it is something we are trying to find an alternative to. As I agree a tall person may try to peek in or even mischievous children and teens, luckily I have not had any issues with any of that. But I do understand... More

Lemont
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

My grandmother passed away and we had to make travel plans very quickly. The staff at Comfort Inn went above & beyond in accommodating our many requests - from cots to cribs, additional rooms, a fridge & even provided access to the breakfast area to use the microwave. All the staff were eager to help & ensure our stay was... More

Was this review helpful? Yes 2
Angel S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for giving us the opportunity to make such a difficult time as enjoyable and comfortable as possible. We try to treat each and every person that walks through our doors like a part of our family. And as family one persons misfortune and unhappiness is something we can understand and will always try to take away from our... More

San Antonio, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2014

I have stayed in many places in Puerto Rico, however, this facility is very warm, the hostess and hostesses are very friendly. Breakfast is served early in a very comfortable area. Parking is good and the amenities are freshen daily contrary to other places in the region. I highly recommend this hotel for business as well as leisure.

Was this review helpful? Yes 3
Angel S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

I am very happy and satisfied that you enjoyed your stay here at our little hotel. The comments given are well received by all and appreciated. More

Atlantic City
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 10, 2014

All staff members were very friendly and helpful. They helped us in securing cabs, directions and places to visit. Rooms were clean and the bedding was unusually comfortable--the greatest! Breakfast was very accommodating--hot waffles, eggs, breakfast meats, breads, etc. We were pleased that the Inn was less than 30 minutes from the airport and cruise terminal. The only disappointment was... More

Was this review helpful? Yes 7
Angel S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We try to be as helpful and accommodating as possible. We do have quiet a few connections with cabs and other companies outside of our property that does make it easier for us to be able to offer services to. I totally agree the beach in front of our hotel would be so much nicer if it was maintained properly.... More

Orlando, Florida
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 21, 2014

The staff was beyond friendly and so accommodating! Smooth check in, updates to the rooms, breakfast was fantastic, and they were almost our personal travel guides! My husband is from Puerto Rico, but our "travel guides" gave us plenty of suggestions that made the trip new for him! The restaurant across the street was delicious, there's a bakery down the... More

Was this review helpful? Yes 4
Angel S, General Manager at Comfort Inn & Suites, responded to this review

Thank you for the wonderful feedback. I would also like to say thank you in giving feedback to so many other guest who have stayed or are looking to stay with us. It is you the travelers that help us stay alive and running. More

Okeechobee, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 11, 2014

We live in affordable hotels for work. This has been our favorite so far.Because of the people. Angel at the front desk, Laura at breakfast. Sonia in housekeeping, to mention a few. The room cleaning is the best we've had. Situated on the bay of San Juan, the breezes are sublime and the view from our balcony, excellent. The pool... More

Was this review helpful? Yes 7
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi kristinem61, I'm so glad you enjoyed your stay with us. We try our best to make our guest feel comfortable and at home. I hope you make our Hotel your #1 on your visits to Puerto Rico. And thank you again. More

Berwick, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here because I had points with Choice Rewards and it was the only hotel that had an ocean view. Booked a suite on the 5th floor. The room was great. Spacious with a seperate bedroom (no door), one bathroom with shower only, large table that would seat 6 and two outside patios with great views of the ocean. Don't... More

Was this review helpful? Yes 9
Vilmalie S, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for letting us make you feel like part of our family. We do try and steer our guests away from the ocean in front of us. It does tend to be very dirty and rough. More

Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

We arrived & were checked in by Kuiesi, who was very pleasant, professional, & precise. Next we met Gloria who was extremely helpful with any and all questions about the property, the island and its sights. Laura is a breath of fresh air in the morning at breakfast. She takes extreme pride in her job, and was an absolute pleasure... More

Was this review helpful? Yes 1
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

Johnson City, Tennessee
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed June 2, 2014

I was there for work and did not want to stay in the tourist area. I had a great room with a great view. The one thing I would suggest for those who don't want the tourist scene: You better know how to speak Spanish as most of the people in the area do not speak English.

Was this review helpful? Yes 2
Rachel J, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. I will be more than happy to convey the good comments to all the staff. More

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Additional Information about Comfort Inn & Suites

Address: Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites 3*
Number of rooms: 60
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Also Known As:
Comfort Inn And Suites
Comfort Hotel San Juan
Comfort Inn Toa Baja
Toa Baja Comfort Inn

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