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All 44 San Juan hotels

Comfort Inn & Suites

3.0 of 5 Hotel   |   Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
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Ranked #25 of 44 hotels in San Juan
A recent review
3 of 5 stars reviewed 3 weeks ago
Craig M Midland, MI
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111 people have reviewed this hotel

Traveler rating
    35
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    30
    7
    10
See reviews for
23
38
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14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Midland, MI
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We came from Rincon, PR and stayed at this Comfort Inn the night before picking up friends at SJU the next day. Room was clean, staff friendly, free breakfast good, wi-fi strong.. Our first floor room was small even by Comfort Inn standards. On the negative side, pool was cloudy, air conditioner not very effective. The beach across the street... More

Was this review helpful? Yes 1
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hello Craig M, We appreciate your review. Thank you very much for selecting our Hotel for your over night stays. We hope to better your accommodations on your next reservation. Thank you again. More

New York City, New York
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 18, 2014

Booked the hotel for 4 nights, however arrived from NYC on a red-eye and flew back on a red-eye so was there for three full days. When we arrived the front-desk attendant said he did not have a record of our reservation, but after 15mins of searching he found it at the bottom of a pile of papers. This was... More

Was this review helpful? Yes 3
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi Dylan_Maverick, Thank you so much for your review. Your words are very valuable to us. I appologize for your arrival delay but we were having issues with the No Show reinstatements. Our Check in hours start at 3pm till' 12am. We assure to improve this situation as soon as possible. Thank you again , we appreciate you choosing our... More

San Francisco, California
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 16, 2014

Very clean and comfortable. I stayed there with my 1.5 year old son and we both had a great time in the pool. There is a beach across the street from the hotel, but as the staff let me know, it was not stunning and not great for swimming, though there was a great beach about a half mile away... More

Was this review helpful? Yes 1
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi kericarpenter, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Quincy, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2014

Stayed at the hotel for 4 days. The first room had a very noisy AC, flush that did not work in the toilet, hair on the bed, hair dryer that did not work. Unfortunately they could not switch my room until the next day since the hotel was full. The second room was fantastic - Clean and everything in good... More

Was this review helpful? Yes
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi Sunil16, Thank you for your review. I apologize for your check in room mistake. I am so glad we accommodated you in the room you desired. Thank you again and hope you visit our Hotel again. More

Salt Lake City, Utah
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 17, 2014 via mobile

I stay at the confort inn in levittown for a business trip and i can say it was all-arround a good experience very clean, nice staff and love the breakfast buffet. The location is good, free parking and friendly staff.....

Was this review helpful? Yes 5
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi JVCrespo, Thank you so much for your positive review. We are so glad you enjoyed your stay with us. Our corpoarte guests are very important to us. Hope for future bussines with you. And thanks again. More

Toa Baja, Puerto Rico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2014

I went to the Comfort Inn & Suites in Levittown to have a getaway with my wife for our anniversary. - The location is excellent, 20 minutes away from Downtown San Juan. - Clean hotel rooms, spacious and with a good view. - Restaurant: Good food and great view to the San Juan Bay. - Staff: They were friendly and... More

Was this review helpful? Yes 3
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi OmarT, I'm so happy you enjoyed your experience with us. I hope you make it a frequent getaway place. We'll make sure to make your next stay as pleasant or more. Thank you for your great review. More

Saint Paul, Minnesota
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 13, 2014

My husband and I stayed here for only one night (thankfully). The first room we were assigned had water on the floor (the air conditioner leaked) so we moved to another room. The staff were friendly. The hotel was dumpy - even the Comfort Inn outdoor lighted sign was broken. Hot water was barely warm. Mold in shower, on walls... More

Was this review helpful? Yes 2
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi Annie620 Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Debit Card Procedures and Staff attitude on your recent visit. I have shared your feedback with my Superiors and Agents to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We... More

New York, New York, United States
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 12, 2014

Pros 1. inexpensive 2. friendly staff Cons 1. Location a. Beach behind the hotel was very dirty b. Nothing to do around the area. c. Only 2 restaurant nearby 2. Hotel a. title floor b. sink outside bathroom c. HVAC unit did not work properly.

Was this review helpful? Yes 2
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

HI GANESH M, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room ameneties on your recent visit. I have shared your feedback with our House Keeping staff to ensure we handle these types of situations differently in the future. I would like to assure there are more restaurants, bars and clubs nearby... More

Mayaguez
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 7, 2014

Stayed during January 4-6 which is a holiday weekend in Puerto Rico with many festivities as part of the Christmas season which officially ends on January 6 in Puerto Rico. Pros: Very friendly and helpful staff, particularly in front desk and breakfast room. Yahaira and the lady in charge of assisting with breakfast (could not get her name) these days... More

Was this review helpful? Yes 2
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Hi RJoses, Thank you for your time and review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Feedback from our guests is very important to us. Thank you so much for your stay and we look forward to seeing you in the future. More

Toronto
Top Contributor
68 reviews 68 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 6, 2014 via mobile

Stayed one night while waiting for flight out of Puerto Rico. Room was clean and bright. Beds comfortable. Nothing nearby. Beach was close by, but littered with garbage. Walked in all four directions, and found nothing of interest close by. Reception was very friendly, and directed us to the restaurant across the road for paella. The restaurant is apparently owned... More

Was this review helpful? Yes 1
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review

Thank you Retired_Cruiser for your Review. We appreciate your comments. Our Hotel is tranquil and relaxed. We do have a main Boulevard filled with Clubs and Restaurants plus 2 malls 1 to 2 miles down the road. Hope you would stay with us again and better enjoy our Island. More

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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Hotel
Comfort Hotel San Juan
Comfort Inn And Suites
Comfort Inn Toa Baja
Toa Baja Comfort Inn
Address: Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in San Juan
#6 On the Beach Hotel in San Juan
#11 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites 3*
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