Six families of all ages had booked reservations at this hotel. We were told that the villas would accomodate us in every manner, even including all dishes and dinnerware plus microwave in the kitchen. Upon arrival we had found the villas surrounded by barb wire, the pool was not kept in proper condition, the rooms consisted of floors made of... more

Do not stay here. This place is horrible. I stayed here and had to leave early they charged my for the full stay. The villa door of the villa I stayed in was falling apart. It didn't lock. I had an ant problem. The villa was right next to the beach which was dirty and nasty. This place was horrible.... more

I booked this resort through HOTELS [-] for 4/13-4/17. I was unable to fly to PR and canceled 9 days prior. To my horror, my account was charged $360 even though the hotels cancellation policy was 1 day prior. Hotel[-] agreed with me that the resort is in violation of its deposit and cancellation policy, but have done nothing, other... more