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All 174 Puerto Rico hotels

Pichi's Hotel & Convention Center

3.0 of 5 Hotel   |   Exit 205 road 127 km 8.6 | Guayanilla, 00656, Puerto Rico (Formerly Best Western)
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Pichi's Hotel & Convention Center
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54%
Ranked #110 of 174 hotels in Puerto Rico
A recent review
4 of 5 stars reviewed 3 weeks ago
TheMoras Arecibo, Puerto Rico
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78 people have reviewed this hotel

Traveler rating
    21
    23
    7
    16
    11
See reviews for
23
21
2
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed 3 days ago NEW

Dirty!!!, bad service (front desk) stained walls ceilings,dirty bathtub,,,never again...It was my first and last. I've never wrote reviews for any hotel, but this was horrible. I did took pictures to show my friends and families so they do not reserve here.

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Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

Our goal is satisfied the service and facilities for all our guests and visitors. If during your stay you informed about this discrepancies in your room and we don't give you alternatives please contact us directly, we will appreciate if you share with us the details of your comment. You can write us to: jmemmanuelli@pichishotelpr.com . Thanks. More

Arecibo, Puerto Rico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed one night. Nice rooms and facilities. The staff is friendly and check-in / check-out process was fast. The rate includes complete breakfast. There's not much around the hotel, but you're close to Ponce historical areas and nice beaches (La Parguera and Cabo Rojo). Just one recommendation, better pest control, there was a cockroach in our table while we... More

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Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

Thanks for your comments and recommendations. We are very compromise with our service and facilities offered to all our guests and visitors. If you want to share any details or other recommendations please write us to: jmemmanuelli@pichishotelpr.com. Thanks! More

Puerto Rico
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am writing from my bed at this hotel. The good: Nice rooms, comfortable beds, ample parking space, nice pool. The bad: Lack of personnel, we arrive for the included breakfast, we have to wait several minutes because no employee was present. Strike 1 I was staying in my room with my wife and son. I came for a professional... More

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Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

Our guests and visitors comments and recommendations are very valuables. We apologize for the inconvenience at the breakfast area but usually the personnel should be available all the time. Hopefully the breakfast offered was good as you expected. The other situations were resolved during your stay? If you want to share any other recommendations or comments please contact me at:... More

San Juan, PR
Contributor
11 reviews 11 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 3, 2014

Stayed here for a whole weekend with my family, the staff is friendly, check-in and check-out was fast. The hotel is nicely decorated, the pool area is nice and offer a complete breakfast. Casino is closed, tough. There's not much around the hotel but you're a short drive from Ponce and great beaches in Cabo Rojo.

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2014

We booked a room through Gustazos which had an offer for Valentine's day. The hotel is really good. The food from amapolas restaurant is good (prices range from $16 &up). The staff are friendly. The casino is closed. The hotel is near Ponce so there is a couple things to do.

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Dorado, Puerto Rico
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2013

Free of the metro area no traffic, good service , loved the room!!! the pool area clean, had a offer with the breakfast included, was excellent!! Had an amazing weekend, the check in and check out was fast, I went to different places and look around, honestly can't complain

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Santo Domingo, Dominican Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 21, 2013

I can´t even describe how horrible the service at this so called hotel was. For an elevated price, you get nothing. The included breakfast is just eggs and sausages in the middle of the hotel. The pool is alright but we have the bad luck of going at the same time the hotel was filled with teens of some kind... More

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

We apologize for the inconvenience during you're stay. We consider our guests recommendations about service very seriously. I'm sorry that you're perception of the hotel was below you're expectations. Hope you give us another opportunity to give you the best service that you deserve as our guest. More

San Juan, Puerto Rico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2013

The hotel quite clean and the rooms the same but personal attention is not even close to a category hotel status and the price is not cheap. But is the only place to stay in the area. I recommend Holiday Inn on Ponce and travel to the area. Holiday Inn is much better in price.

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

The good service is our main goal. We offer our guests our service and facilities to satisfy their experience. I'm sure that our facilities are very competitive comparing with the other hotels of the area but if the service was not above you're expectations we want to know more... Thanks for share your experience! More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2013 via mobile

Hotel is good, nice rooms, nice lobby, swimming pool is good,service is good, but they need more employees. You can see 5 or 6 of them doing like ten things at a time. Hotel need some care or will close soon.

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

We appreciate you're recommendations. Our employees are the heart of our hotel, we value their jobs and we train them to do multiple tasks when is necessary. We work very hard to maintain our services and facilities. We plan to continue in business for many, many years. More

Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 29, 2013 via mobile

Even though I have to give some credit to a few little renovations, I just can't recommend this place. It is in an AWFUL lack of taste and 'live' area, the parking is completely open without any security nor control of access to it, the a/c would not be turned on while the convention center is being set up before... More

Was this review helpful? Yes 1
Jessica E, Manager at Pichi's Hotel & Convention Center, responded to this review

Our guests satisfaction is our main goal. On our Convention Services we usually don't charge any service or facilities that was not specified in the banquets contract. We appreciate you're recommendations and we will appreciate if you contact us and tell us what complementary services we can add to maximize guest satisfaction. More

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Additional Information about Pichi's Hotel & Convention Center

Also Known As:
Best Western Pichi`s Hotel Conv. Ctr And Casino
Best Western Pichi`s Hotel Conv. Ctr
Best Western Pichi`s Hotel Conv. Ctr Puerto Rico
Pichis Hotel Puerto Rico
Address: Exit 205 road 127 km 8.6 | Guayanilla, 00656, Puerto Rico (Formerly Best Western)
Location: Caribbean > Puerto Rico
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #110 of 174 hotels in Puerto Rico
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pichi's Hotel & Convention Center 3*
Reservation Options:
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