Terrible service, no security, hardly no staff, dirty outside, very little maintenance. At least the rooms were decent. Too bad because it does have a great location. But it was the first time in my life I've had to make a line just to check in and waited 2 1/2 hrs!!! Not going back!

First of all, this hotel is no longer Best Western, now its only Puchis Hotel. I stayed there for work because the Ponce Hilton, where I always stay, was full. In sum: do not stay here if you have any other choice. The only thing nice about the hotel are the rooms. The surroundings are ugly and a bit scary.... More

First let me say it is NOT a Best Western (they sold it in 2011). The Hotel was clean (to a point), beds extremely comfortable, average check-in (checked in 60 people), pool clean, lobby comfortable. The staff was accommodating - bartender John & Lilly couldn't have been nicer, 1 cook (food was great), 1 waitress. The bartenders left for the... More

My first day, checking in there are so many wrong , checking in took over one hour only one girl working. The front dest gave me and my family a room that's already taken. I had to go back down and complaint about it. She didn't even apologize. I asked for manager and she said she's the only one working.... More

Pichi's hotel, was a surprise for us after all this bad reviews that we read on this page. But as we arrived we saw a very modern lobby, with sophisticated decoration. The clerk was very nice. Its only one elevator working but we didnt have any problem with that. The room was huge and very clean. The breakfast was ok,... More

this hotel looks nice when you come here but it leaves a lot to be desired. I am really not so picky and planned to just walk away from this experience and not say anything but the final straw for me was when we were charged a hundred dollars just in case we stole something and was never notified that... More

Hotel was clean but the casino was closed, the Amapola Rest the worst! Only one elevator working. The parking was ok but no security. The pool is small and not very clean. The only good thing was the free wi-fi.

To start things of this place is overpriced. When we arrived the lady at the front desk was unfriendly. They asked me for an extra $100 as an insurance deposit??!! This is a joke!!! How come are they charging a $100 for insurance purpose if Im already paying to stay!!! Then the bad got worst.... Only one elevator was working... More

I just stayed there a couple of nights ago. I initially booked for two nights and checked out after the first. The hotel looks awesome online, looks great when you come in, and then the nightmare begins. The lady at the counter was very rude. The room was dirty. I found hair in my bed sheets and on the bathroom... More