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Grand Bahia Principe Jamaica

3.5 of 5 | Salt Coopers, Runaway Bay, Jamaica
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Certificate of Excellence 2014
Grand Bahia Principe Jamaica
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Grand Bahia Principe Jamaica
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6,555 reviews from our community

Traveler rating
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    2,180
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    517
    355
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Bahia Principe Jamaica
See the most recent reviews
Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My sister and I stayed at the Grand Bahia Principe October 24 to 31 2014. First I want to say that the best part of our stay was the excellent service provided by the employees. They were amazing, always attentive to us, and seemed to really enjoy working at the resort (of course, like anywhere there are always exceptions). We... More

Was this review helpful? Yes 2
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear valued guest, Thank you for such wonderful reviews regarding your recent stay in our hotel. It is truly a good feel to know that our guest is completely satisfied with our facilities and the level of service that we had offered them. Thank you for letting us know that you appreciate our restaurants, excursions, shopping area, entertainment and the... More

Runaway Bay
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We've been several times to this resort over the last 4 years and notice that you get what you paid for; we were not disillusioned by the tour operator's rating of it being a four star or others even rating it a 5 star! we followed the rating noted herein (trip advisor's rating) found below all the other posts, under;... More

Was this review helpful? Yes 2
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear Robert, On behalf of the Management and staff at the Grand Bahia Principe Jamaica we would like to say a big thank you for vacationing with us and we hope to host you again in the near future. Yours Respectfully, Cassandra Gentles Grand Bahia Principe Jamaica More

Westbury, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I just visited this hotel with 2 other ladies.We were in the Don Pablo section.On arrival after a short talk about the Don Pablo section we were shown to our room,the room was not what we ordered,we wanted 3 beds in the room and got 2,but within 20 minutes the room was re-allocated on a lower floor with 3 beds.(very... More

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear Valued Guest, Please accept cordial greetings from The Luxury Bahia Principe Runaway Bay Don Pablo Collection. We would like to thank you for posting your kind comments on Trip Advisor; we are extremely pleased that you had a wonderful vacation in our beautiful resort. It has been all our pleasure to have been able to make you comfortable and... More

Cambridge, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The manager for the hotel (Marlan) went above and beyound to assist my girlfriend who was not feeling well also to make sure our wedding plans for our stepson wedding went well without any delay. Give thanks to the wedding cordinator she has done everything and extra to make sure we are satisfied. I will give special thanks to the... More

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear Valued Guest, Kindly accept cordial greetings from The Grand Bahia Principe Jamaica. On behalf of the management team and wonderful staff, we would like to express a big thank you for vacationing with us and for hosting your special event; we are glad that your stepson’s wedding went very well. We will share your kind comments with Mr. Marlon... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

7 people and 3 rooms check in was horrible no towels and washcloths first room lock broke on front door they couldn't fix it.second room flooded because the toilet overflowed.staff was very rude.house keeping didn't clean our rooms until 4pm or later constantly running out of glasses and silver ware. The staff treated you based upon the color of the... More

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear User of Trip Advisor, First of all, our gratitude for taking your time to share with us your opinion, so important and valuable for us. We can assure you that we understand your concerns and we are really disappointed to learn that we could not exceed your expectations with our performance; however we really appreciate your feedback that gives... More

Winnipeg, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The good: - Rooms are beautiful - great views, jet tub in bathroom, mini bars, nice beds. - Buffett is the best I have seen at an AI - so many choices you don't normally see, and tastey food. - for the most part, friendly staff. - nice pools. - room service was great - my daughter was sick and... More

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear Guest, We appreciate your comment about our hotel Grand Bahia Principe Jamaica. Thank you for taking the time to share your reviews with us and for letting us know that you enjoyed our room, buffet, pool and room service. We would also like to inform you that we will be forwarding your concerns to the head of each department... More

Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We spend this hotel two weeks. we were three adults and one small child. Although they were supposed to prepare cot bed, they didn't. In spite of numerous appeals in the reception and promises it would the first be sorted one of us had to spend night on the floor. This is not to mention there were only two sheets... More

Was this review helpful? Yes 4
Customer Servic... B, s at Grand Bahia Principe Jamaica, responded to this review

Dear Guest, We appreciate you sharing your remarks with us. We deeply regret the fact that we have not been able to fulfill your expectations; please accept our sincerest apologies for the inconveniences you have described. We would like to assure you that we have taken note of all your observations to our operation and our management will make sure... More

Forest Park, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Thought this would be a wonderful resort to have my vacation/birthday celebration at, but was very disappointed. The resort itself is beautiful, but too big. Room looked very nice, but the toilet leaked for 2 days, water pressure in the shower was very low and goes from cold to scalding, couldn't get a clean wash cloth or clean beach towel... More

Was this review helpful? Yes 4
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear Donna, Thank you for sharing your reviews regarding your recent stay with us. We are truly concerned that you were disappointed with your stay and that we could not impress you with our services and facilities. Please let us kindly inform you that we have taken good notes of your concerns and will be passing them on to the... More

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was very nice. The view is amazing. The people are very friendly. I would recommend my friends to this hotel if they decide to come to Jamaica. The buffets was really nice, and had delicious food some I've never had before. On Halloween they decorated the restaurant it was pretty cool. Overall it was pleasant.

Was this review helpful? Yes 6
Customer Servic... B, s at Grand Bahia Principe Jamaica, responded to this review

Dear Guest, Please accept cordial greetings from The Grand Bahia Principe Jamaica. We would like to thank you for choosing the Grand Bahia Principe Jamaica. It was our pleasure in making it an amazing vacation for you; we are more than happy to know that you enjoyed our delicious foods; friendly staff, amazing views and that you had an overall... More

Truro, Canada
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been taking 2 to 4 beach vacations at many different islands in the Caribbean, every winter since the year 2000. I've been to numerous resorts and none of them more than twice, simply because there are so many to choose from. My first two trips to Jamaica were at different resorts. It was on my third trip to Jamaica... More

Was this review helpful? Yes 17
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe Jamaica, responded to this review

Dear Valued Guest, Kindly accept warm greetings from The Grand Bahia Principe Jamaica. We thank you for your wonderful comments on Trip Advisor, your opinion matters to us and it is only through this medium of communication that we are able to assess if we were able to present to you the satisfaction you desired while on your vacation. It... More

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Hotel Summarization (Beta)

What travelers say

  • Jerk chicken(135)
  • Very good(75)
  • Don Pablo(47)
  • Great time(36)
  • Golden club(30)
  • Japanese restaurant(28)
  • Snack bar(26)
  • Negative reviews(19)
  • Dunn River(18)
  • Main buffet(18)

Additional Information about Grand Bahia Principe Jamaica

Address: | Salt Coopers, Runaway Bay, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Bahia Principe Jamaica 3.5*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, TripOnline SA, Despegar.com, Hotels.com and Tingo so you can book your Grand Bahia Principe Jamaica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bahia Principe Jamaica
Gran Bahia Jamaica
Gran Bahia Principe Jamaica Hotel
Grand Bahia Jamaica
Bahia Jamaica
Gran Bahia Principe Runaway Bay Jamaica
Gran Bahia Principe Jamaica Resort
Grand Bahia Principe Jamaica Runaway Bay

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