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Franklyn D Resort & Spa

Certificate of Excellence
Hotel website
Main Street, Runaway Bay 99999, Jamaica
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1 room 1 adult
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Franklyn D Resort & Spa
Franklyn D Resort & Spa
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610 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My family did not actually ever make it to FDR but I still wanted to write a quick note to say that when we had to cancel our trip there because of the Zika virus and my wife's pregnancy status they immediately gave us a full refund with no questions asked. THANK YOU. Very professional.

Helpful?
7 Thank Chris N
Jamaica
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family & I just got back from a 3 days- 2 nites stay & I must say it was beyond our expectations! Upon arrival we were greeted by Janique the receptionist who made us feel at home in less than 2 seconds. Then Nicole came by -- she was our assigned nanny- I have a 4 yr old. She... More 

Helpful?
Thank Patreece M
Boulder, CO
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful return trip back to FDR. It was really like a home coming complete with hugs from our nanny and a handmade Welcome Back sign on our hotel door. We love FDR so much that we convinced two sets of friends to travel with us this year. The food and drinks are great. I'm a bit of... More 

Helpful?
2 Thank stormandmolly
Ottawa, Canada
Level Contributor
101 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The best part of the resort is the staff. The stereotype of Jamaicans is that they have attitude but everyone from reception to restaurant to recreation staff were super friendly and couldn't do enough to help. The hotel does a good job of catering to families with vacation nanny for every family. This means most guests are families with screaming... More 

Helpful?
1 Thank Warren L
Trishawana, Director of Sales at Franklyn D Resort & Spa, responded to this review

We appreciate your positive feedback about our family concept and our friendly staff at FDR. We have an extended beach area to the eastern side of the resort which is ideal for adults to get away and relax while the children utilize the 2 small beach coves. We are going to take a serious look at delineating an area for... More 

NY
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have to start by saying that this is a great resort. We have been coming back time and time again. The Nanny's make the resort. They are awesome and so far we've had the pleasure of working with 3 of them during different stays. The reason for 4 stars is while the resort is well kept, I would compare... More 

Helpful?
7 Thank Elmyra
Trishawana, Director of Sales at Franklyn D Resort & Spa, responded to this review

Thank you for your recent review. We are happy that you return year after year and we certainly appreciate your patronage. A copy of your comments will be placed on our staff notice board so our staff can see your kind comments. We have removed the popcorn ceilings from 42 of our 78 Suites and will complete the other Suites... More 

New York, New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband, 3.5 yo daughter and I stayed at this hotel last week for 7 days and here are my overall thoughts... Great hotel with kids (especially young ones). Service is GREAT. Extremely attentive staff, especially considering it is all-inclusive. Kids activities were amazing as were the nannies (although I would recommend letting them know details about your children since... More 

Helpful?
3 Thank FrankandEstelle
fdrsales, Director of Sales at Franklyn D Resort & Spa, responded to this review

We would like to thank you for your fair-minded feedback following your recent stay with us. We take child safety issues very seriously at FDR and appreciate all the points you raised. At FDR all guest comments are acted on immediately. There were two large leaks in blocks 3 & 6 and this affected the water pressure in those blocks.... More 

Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 3, 2016

Date: December 2015 Family: Grandparents, kids, grandkids (13 months - 6 years old, 4 total) Travel background: Approximately once a year visitor to all-inclusive resorts in Jamaica, Mexico, and DR. Overall, this was a fantastic trip. However, it was a mixed bag. The good: The nannies are amazing. This is what makes the trip. The kids have a ball. They... More 

Helpful?
3 Thank BabaGanoush95
Trishawana, Director of Sales at Franklyn D Resort & Spa, responded to this review

We would like to thank you for your observations following your recent stay with us at FDR. They are accurate and you were most patient. Work has already commenced to correct these flaws. We trust that we will be worthy of your future support. More 

Texas, USA
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed December 29, 2015

My first review of FDR was in 2012 and we had gone 4 times then. We just concluded our visit there again for the 6th time and there have been many changes there so I wanted to update. 1) The food this time and last time has been amazing. They have tried to accommodate for all diets and all people--traditional... More 

Helpful?
5 Thank kaenhu
Novi, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2015 via mobile

We stayed here for one week in November. By the time you walk in the staff begins to greet you by name. It was a great experience all around. From the waitress bringing you a custom breakfast smoothie to Choy entertaining the guests in the evenings. Choy would make us laugh and really feel at home. Definitely will return !!... More 

Helpful?
1 Thank BTdr
Trinidad
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 11, 2015

Stayed here with my husband and son during the first weekend of November 2015. The place was very clean, food was great and nothing was a problem for any of the staff members. The restaurant supervisor...lovely lady....organized special meals for my 10 month old son Benjamin. There are lots of activities there for both grown ups and children. We enjoyed... More 

Helpful?
3 Thank Elizabeth H
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