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Tropical Lagoon Resort

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San San, Fairy Hill, Port Antonio, Jamaica
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Tropical Lagoon Resort
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Tropical Lagoon Resort
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42 reviews from our community

Traveler rating
    28
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    2
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    1
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
2 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed for three nights during the beginning of April 2015. The hotel is well located with access to the blue lagoon (albeit via very steep stairs down and hence a taxing return to the hotel) and most of the major attractions in Portland (Boston Jerk, Frenchman Cove etc). We arrived early but were permitted to drop... More 

Was this review helpful? Yes 1
Tropical Lagoon... V, Public Relations Manager at Tropical Lagoon Resort, responded to this review

Let me reiterate that we value all reviews at Tropical Lagoon Resort and thank you for taking the time to write them as we do all we can to improve the guest experience. In this response we will attempt to address the issues that you raised. The water heater system was indeed solar. The implication is that when there is... More 

Adelaide, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

If you want to experience Jamaica and more specifically Portland parish then this hotel is for you. Can you expect wildlife? Yes, Vultures soaring above the lush jungle hills, bright green lizards basking in the warm Jamaican sun and roosters who are confused when and when not to cockadoodledo. If you are stuffy and prefer a more sterile environment then... More 

Was this review helpful? Yes
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

Hi Sam, You were a great guest, and we are happy you enjoyed the natural feel of Portland hospitality. :) Please come again and we will be more than happy to make you feel right at home all over again. One Love, TLR More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I thoroughly enjoyed the stay. The room was very neat and inviting as well as cosy. The lagoon was also lovely to swim in. There was no noise disturbances which makes it perfect for families or couples attempting to get reacquainted with each other. I do suggest they fix the wifi issue as well as the phones in the rooms.... More 

Was this review helpful? Yes
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

Hello, Thanks for your kind review and feedback. We are happy you would visit again and assure you that the owners take your suggestions seriously. The staff and I look forward to hosting you here again soon. One Love, Tropical Lagoon Resort Concierge More 

1 review
1 of 5 stars Reviewed March 8, 2015 via mobile

book 5 rooms 4 months in advance and had the worst experience ever. Where do I start, the rooms one room had roaches and then the cook never brings breakfast on time the menu sucks the don't even have frozen drinks and you get small portions of food. We paid for our breakfast and we were still being charged for... More 

Was this review helpful? Yes
Tropical Lagoon... V, Public Relations Manager at Tropical Lagoon Resort, responded to this review

Hi Guys, We are glad you chose Port Antonio for your stay. We are not aware of a "refund" that you think you should have gotten. We do have one question though in light of the other complaints that you have made, "are you sure you stayed with Tropical Lagoon Resort??? More 

Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed January 8, 2015

Wow! What an amazing hidden gem ! Fantastic views, perfect access to the beautiful lagoon and one off staff! Becky down on the lagoon went above and beyond to ensure our stay was memorable. A wise and endearing character that we had the pleasure to meet. Also loyd, Nicole and the rest of the staff so warm and accommodating. Only... More 

Was this review helpful? Yes
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

Hello Vicky & Eric, We are way late with our response to your beautiful review :( The staff and I are so pleased to hear that you appreciated all our efforts. When you are here you are family to us and you made us feel the same way. Be sure to remind us upon return that you prefer the villas... More 

Vienna, Austria
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2015 via mobile

Me and my spouse came the first time to Jamaica and planned not only to stay on well known touristic west side but also to feel the real Jamaica on east side. Once I have found Tropical Lagoon Resort on the Web I knew I must stay there and we never regret it at any time. Located near Port Antonio... More 

Was this review helpful? Yes 2
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

Hi guys, thank you for your beautiful review. We definitely made a connection with you. You loved Port Antonio and it loved you right back. Sorry you missed our New Years Eve Party but maybe next time. As the locals say in Jamaica, "walk good" (safe travels). One Love, Tropical lagoon Resort! More 

Limassol, Cyprus
1 review
5 of 5 stars Reviewed December 21, 2014

It was wonderful time there . The hotel's location is amazing ; pure nature , clear air and very green rain forest with the combination of exquisite beauty blue lagoon , environment and water which can be compared to the virgin purity and charm. Rooms at the hotel are very spacious and the furniture is comfortable and very practical. Service... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

We thoroughly enjoyed your company and warm kind spirit. You made the staff feel relaxed, like we were family. Thank you for writing a review. We look forward to seeing you again when next you are in the Caribbean. More 

Jamaica, New York
1 review
5 of 5 stars Reviewed December 10, 2014

The location of this hotel is amazing. It is in located in paradise.Me and my family loved it here. It is a steep walk down to the blue laggoon, but we throoughly enjoyed the romantic walk through the tropical trees taht added to the mystique of the place. The menu in the restaurant is limited but the chef and staff... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

Thanks for coming, it was our pleasure to have been given the opportunity to host your family. Please come again when you can. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2014

I can’t stress enough how beautiful TLR is! Truly one of my favorite places to be in Jamaica - & I say that as a Jamaican living in NYC, not as a tourist. My girlfriend & I have been there two times in the past year & I anticipate many more trips in the future! The entire staff at TLR... More 

Was this review helpful? Yes 3
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

Thank you for coming! We are happy you enjoyed your stay and took the time to leave a review. We promise to equal or better your experience when you return. :) One love, from TLR More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2014

Stayed at Tropical Lagoon with two others. We had a great time. Spoke to Donovan over the phone who convinced us to come by. We did and had no regrets. The room was decent, dinner prepared by the chef Lloyd was great, breakfast not so much as the dumplings prepared by the other cook was undercooked. We also walked down... More 

Was this review helpful? Yes 1
Tropical Lagoon... V, Manager at Tropical Lagoon Resort, responded to this review

Hi guys I remember your family, great to have had you here. We are pleased you had a good time and want to come back, we Improve everyday by virtue of your invaluable reviews. Thank you! More 

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