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West End Road, Negril, Jamaica
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Ranked #7 of 91 hotels in Negril
Certificate of Excellence 2014
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189 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

My husband and I stayed here for the second half of our honeymoon and it was by far what made the trip! We came during off season so for most of our time there we were the only people staying at Citronella. We stayed in the round house which was adorable and felt so authentic. Each house has its own... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 23, 2014

We stayed here last year for our honeymoon for two nights. I decided to add this late review after seeing these almost unanimously positive reviews. First of all, this place is STUNNING. No doubt. Prettiest views of Jamaica we saw all week. However, if you are staying here off-season (unless this has since changed), this place is super inconvenient and... More

Was this review helpful? Yes 1
New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 17, 2014

this is definitely a place for couples, not families with kids. there are no amenities to deal with children, not even food at any time or place. You have to go out quite far from the place to get what you need for the kids, and then what's the point of being so secluded in the first place? Only go... More

Was this review helpful? Yes 2
citroJA, Owner at Citronella, responded to this review

We are sorry to hear that Citronella did not meet your expectations. While we have had many families stay with us at Citronella over the years, we do not encourage families with small children to stay at our resort because of the location. As our website and Trip Advisor pages suggest, we are a small, secluded, rustic resort on the... More

Charlotte, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2014

I booked last minute with Cathy. She made the booking easy and was very helpful. Upon arriving I met a friendly staff and they promptly showed me the A-Frame. The house was clean with a great view of the cliffs and Rick's. I spent many hours in the hammock on the front porch and never saw anyone. The grounds were... More

Was this review helpful? Yes 3
Orlando, Florida
2 reviews
5 of 5 stars Reviewed July 1, 2014

The accommodations are simple yet are everything needed for a quiet and relaxing experience. Call JamaicaIslandTaxi.com for the best transportation on the island. Nicholas is exceptionally pleasant and professional. Stop at the grocery store and stock up on essentials. Most things are imported, so, expect high prices on US name brands. There is a convenience store within walking distance from... More

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Virginia Beach, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2014

We came to Citronella on our honeymoon. Hands down, Citronella is the best location in Negril. The moment we arrived, their staff was completely accommodating. Adrian and Trevor immediately carried our luggage and groceries from the taxi at the front gate, to the Round House. The property is pristine and well manicured, the staff takes pride in their work. The... More

Was this review helpful? Yes 2
Commerce, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 17, 2014

Ok, so I have read all the reviews and you'll probably read mine and think it's more of the same but here goes anyway. We stayed for 8 days and had to split between 2 houses. We had the Round House for 6 days and the Cave House for for the last 2. We originally wanted the Round House for... More

Was this review helpful? Yes 1
13 reviews 13 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 28, 2014

By far the best meal I had in Negril was cooked by Collette at Citronella. At first we were unsure about the ordering process, but after talking to Collette, we understood that she would make whatever we wanted and we just needed to ask and tell her what time we wanted to eat. So on our second day at the... More

Was this review helpful? Yes 1
Spring, Texas
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014

We stayed in the Cave House with our teenaged kids. The views from the porch are amazing - we saw stingrays, dolphins and long dark fish in the water from our balcony. We explored the cave with snorkels and even swam into the blowhole. Fresh breeze is soothing and we did not miss seeing the sunset from our porch each... More

Was this review helpful? Yes 1
Ottawa, Canada
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 14, 2014

I knew we were in for a fantastic week at Citronella when I read all the great TripAdvisor reviews prior to booking. Rarely are my expectation exceeded, particularly when I already know everyone else loved a hotel. In this case, however, I could not have predicted how peaceful and private our visit would be. In other words, it was even... More

Was this review helpful? Yes 1
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Additional Information about Citronella

Address: West End Road, Negril, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Westmoreland Parish > Negril
Price Range (Based on Average Rates): $
Also Known As:
Citronella Hotel Negril
Citronella Resort Negril

381 photos of this hotel

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Room/suite (59)
Bathroom (4)
Pool/beach area (28)
Dining (13)
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Free Parking Kitchenette
Hotel Style
#4 Top resorts Hotel in Negril #5 Romantic Hotel in Negril #7 Business Hotel in Negril
Official Description (provided by the hotel)
Our very private and secluded cottages provide a unique experience for Jamaica travelers who need a lot of space and privacy. Located in Negril and beautifully carved into volcanic cliffs that sit 50ft above the Caribbean Sea, this very secluded resort offers three acres of lush tropical landscape with sea breezes, quite caves, secluded coves, grottoes, and most of all privacy. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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