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CocoLaPalm Resort

Norman Manley Blvd, Negril, Jamaica
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CocoLaPalm Resort
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Ranked #28 of 90 Hotels in Negril
A recent review
3 of 5 stars reviewed 3 days ago
Claire G Keedysville, Maryland, United States
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731 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Keedysville, Maryland, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have stayed at CoCoLaPalm for a few years now and really love the property! It's quite beautiful, accommodations are very nice however they have added on a large building with 3 floors of rooms and have not enlarged the restaurant or bars! After April 15 when the prices drop they really have a difficult time taking care of the... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Went with wife and daughter for a nice vacation. Staff was very helpful with everything including getting us cab or dinner spot pointers. Made arrangement for a driver to take us to several tour sports on the island plus beach time and shopping. Spent many hours just walking up and down the beach front past all the other resorts. Wifi... More 

Was this review helpful? Yes 3
Antigo, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our very first trip to Jamaica and stayed at Coca La Palm for a week on the recommendation of a friend. Loved the place! Very relaxing with everything you need on site! Every person we encountered here was really friendly and helpful. Our luggage didn't make it to Jamaica with us and the staff went above and beyond to help... More 

Was this review helpful? Yes 1
Carlene L, Director of Sales at CocoLaPalm Resort, responded to this review

Thank you so much for taking time out to write your review. We continue to encourage our team members of the importance of exceeding our guest expectations and am thrilled when same is achieved. Thanks to your friend like many others on whom we rely to spread the word about our product and services. I wish you all the best... More 

Wayzata, Minnesota
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at coco la Palm with our family in mid March. We had a older room which I heard is going to be torn down to be rebuilt. However the grounds are gorgeous. The pool and hot tub are nice. But what makes this hotel is the staff. They are the nicest people around. They go above and beyond... More 

Was this review helpful? Yes 4
Carlene L, Director of Sales at CocoLaPalm Resort, responded to this review

Thank you for the kind words. We are in the business of service and appreciate knowing that you appreciate the staff. Thank you for taking your business to us and most gracious that you took time out to write your review. This March like most, sold solidly most dates, be sure to book your return early and watch for specials... More 

Exeter, Rhode Island
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the last few years my husband and I have stayed in a privately owned home in a local neighborhood. We were excited to get back on the beach and decided to stay at Coco La Palm because of the amenities they offered such as the pools and hot tub, and the location which is beautiful. The price was good... More 

Was this review helpful? Yes 2
Carlene L, Director of Sales at CocoLaPalm Resort, responded to this review

Thank you for taking time out to write this very detailed review it is important to us and we do listen investigate and act. I apologize for any unpleasant experience. Despite our best efforts some 2 of our new rooms seem to have a lingering smell from the paint and or smoke in the room. Those 2 rooms were closed... More 

Hempstead, New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been a regular visitor to many of the Hotels in Negril (at least twice yearly) and was impresed with the courtisy and hospitality we received upon our arrival at CocoLaPalm Resort!...We stayed from 04/02-04/05 we were given a warm greeting by Patrice, Naresh at the from desk and an introduction by Beverly the Manager who went the full... More 

Was this review helpful? Yes 2
Carlene L, Director of Sales at CocoLaPalm Resort, responded to this review

Dear Guest, Thank you for taking time out of your busy schedule to write your review... the staff and management truly appreciates same. We will continue on the path of positive growth and will encourage the team to improve and exceed expectations. At CocoLaPalm we will keep you coming back for more......!! Again thank you and all the very best... More 

Winnipeg, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Had a very nice room just down the hall from the beautiful beach and ocean. Great new shower and comfy King size bed. Enjoyed the pool and the hot tub along with the gorgeous gardens. The breakfast was included and was a great start to the day, enjoyed alongside the beachfront. We were completely happy with this resort, and it's... More 

Was this review helpful? Yes
Carlene L, Director of Sales at CocoLaPalm Resort, responded to this review

Thank you for writing your review. It is our intent that all guest should leave CocoLaPalm happy, we are working towards that continually. I am very glad to know you wanted to stay and hasten to remind you that our doors are always open to you. The team appreciates your time and review. Glad you loved the addition and gardens... More 

Mayville, Wisconsin, USA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a week in the middle of March. Arrived on a Saturday afternoon around 1:30-2PM. Check in is not until 4 PM so we left our bags up front and headed down Norman Manley for some drinks etc. at Roger Bar. Was told our room would be ready no later than 4 PM. I first got access to... More 

Was this review helpful? Yes 2
Carlene L, Director of Sales at CocoLaPalm Resort, responded to this review

Dear Guest Thank you for your feedback. On investigation, there was a last-minute booking over a particular weekend in March which had the room later than the usual check-in time,my record shows 5:20pm I am told you may have returned for your room from off site during a large check in the lobby. Despite the circumstances please accept my apology.... More 

Saint Peter, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Our stay at the CocoLaPalm was fantastic. Our 1st room was right on the street, not desirable. We were moved day two to a different room and it was great. Staff is awesome. Gibson is the man and can hook you up with anything you want to eat or do. This isn't an all-inclusive, which is exactly what we loved... More 

Was this review helpful? Yes
Haledon, New Jersey, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

-The beach was pretty, well maintained, with fine sand, and the water was clear, blue and warm. There were plenty of beach chairs available and we didn't feel the need to run out early in the morning to place towels to hold spaces or anything like that. There was also a good amount of shaded areas and sun areas, for... More 

Was this review helpful? Yes 1
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