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Sunset at the Palms

#8 of 90 Hotels in Negril
Certificate of Excellence
Norman Manley Blvd | Ruthland Point, Negril, Jamaica
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1 room 1 guest
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1,935 Reviews from our TripAdvisor Community

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Traveler rating
    1,335
    429
    100
    52
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142
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (486)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1935)
  • Mar-May only
    (605)
  • Jun-Aug only
    (478)
  • Sep-Nov only
    (357)
  • Dec-Feb only
    (495)
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London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went there for our 10th year wedding anniversary in November 2014... Utterly brilliant! Food was great, staff were first class, facilities out of this world... I would definitely be returning Only snag... Rodents and roaches in the gym (dead btw)... Just regular tidying up Did I say I would be retuning?!!!

Was this review helpful? Yes
Durham NC
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we don't usually choose the all inclusive route, but this place would change anyone's mind! The property is stunning, and all the reservations we had about an all inclusive, and one with a walk to the beach were completely a non issue. The walk was easy, even in august, which can be super hot in Jamaica. the rooms were beautiful-... More 

Was this review helpful? Yes 3
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks pamhDurhamNC for choosing Sunset at the Palms Resort as your Vacation Destination, as well as for sharing review about your experience. We are very much delighted to hear that the property exceeded your expectation. Our goal is always to create a unique Jamaican vacation experience for our much appreciated guests.. We are very much appreciative of your feedback sharing... More 

Bracknell, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Where do I start. This is the best place I have ever been to all the staff are wonderful and always smiling, singing and laughing. We made a good friend in Lynford who looked after the gardens and us, he went out of his way to talk to us and got me flowers for our room as well as the... More 

Was this review helpful? Yes 3
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Gina G for choosing Sunset at the Palms Resort for your recent vacation and for sharing your beautiful “Best place for our wedding.” review on tripadvisor. It was indeed a pleasure hosting your wedding. We are all very delighted to hear of your thoughts, sharing that Sunset at the Palms is the best place you have ever been to,... More 

Marblehead, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff was attentive, friendly and courteous (Cherry and Stacy). I was surprised and pleased at the set up and design of our room, the room included a remote controlled AC unit,a refrigerator that was stocked with water, soda and Red Stripe beer( that was restocked daily). The room also included a balcony with a lounger and a table with... More 

Was this review helpful? Yes 3
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Patrick3698 for choosing our Resort as your Vacation Destination, as well as for sharing review about your experience while vacationing with us. Kindly accept our profuse apologies about the Wifi. Please be advised that every effort is being made to ensure consistency; however, we are delighted that irrespective of same, your stay was thoroughly enjoyed. At our Resort, we... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed in a lot of hotels, and have never come across a place you just feel at home! After spending 5 days in there garden you will want a permanent cabin for life. Every person there from the women who checked us in, to the gardener who sweeps the walk ways every morning (and if you run into... More 

Was this review helpful? Yes 4
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Erin C for choosing Sunset at the Palms Resort as your Vacation Destination, as well as for sharing beautiful review about your vacation experience. We are very much delighted to hear that your stay was thoroughly enjoyed and that you were pleasantly surprised sharing that you have never come across a place you just feel at home, as well... More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This resort is a great place to chill out and relax, have fun with staff and meet people. my only criticism is the spotty Wifi at times its strong other times its not. Great staff, great beach, great accommodations, great food and drinks.. the Lotus Leaf Restaurant is always good. the fish cake appetizer is awesome. Also loved the breakfast... More 

Was this review helpful? Yes 1
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Tc B. We sincerely appreciate you taking the time to share lovely TripAdvisor review about your vacation experience at Sunset at the Palms Resort. We are always eager to hear what our Guests enjoyed and how we can improve. Kindly accept our profuse apologies about the spotty Wifi. Please be advised that every effort is being made to ensure... More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The resort is a great place to chill out and relax, my only criticism is the spotty Wifi. Great staff, great beach, great accommodations, great food and drinks.. Not a huge fan of buffets so we booked as many nights as we could at the Lotus Leaf Restaurant. the fish cake appetizer is awesome. Also loved the Jamaican options at... More 

Was this review helpful? Yes 1
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Tennistily for Trip Advisor review about your vacation experience at Sunset at the Palms Resort. We are always eager to hear what our Guests enjoyed and how we can improve. Kindly accept our profuse apologies about the spotty Wifi. Please be advised that every effort is being made to ensure consistency of same. We are very much appreciative you... More 

Manchester, United Kingdom
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My partner & I visited Sunset at the Palms between 10th-24th August as part of an all inclusive holiday, it was our first time in Jamaica and our first time on an all inclusive type holiday- which isn't normally our sort of thing, but a good option in the Caribbean. The first thing I'd like to say is that the... More 

Was this review helpful? Yes 5
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks RFox1 for sharing about your vacation experience at Sunset at the Palms Resort. We truly appreciate you sharing such an informative review, as this is certainly helpful for us in ensuring the best value proposition for our visitors. We are always eager to hear what our Guests enjoyed and how we can improve. Kindly accept our profuse apologies for... More 

Manton, Michigan
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I went here for our anniversary. It was so beautiful, and peaceful. It was very romantic and I love the fact that we had our very own tree house. The only way it is even connected to anything else is just the stairs up to your own tree house. The service is wonderful, everyone is very helpful... More 

Was this review helpful? Yes 4
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Shannon B. The Management and Team Members here at Sunset at the Palms Resort would like to thank you for choosing our Resort as your Vacation Destination. It was truly a pleasure hosting your stay. Thanks for your kind words of compliments, sharing that Sunset at the Palms Resort is so beautiful and peaceful, a very safe place, as... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room - Very clean, private, nice balcony, AC worked great. There was a problem with the shower but it wasn't a big deal. Very close walk to everything which was nice. Service - Most service was amazing however bar tenders were not friendly. More then 2 of them very miserable and seemed unhappy to be there and take drink orders... More 

Was this review helpful? Yes 1
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Amanda S for sharing review about your vacation experience at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay. At our Resort, we take pride in fulfilling the Vacation Expectations of our much appreciated Guests. Thank you so much for taking the time to share the highlights of your stay with us and also for... More 

Hotel Review Summarization

What travelers say

  • Jerk chicken(15)
  • Beach grill(14)
  • Tree house(10)
  • Very good(10)
  • Rick cafe(7)
  • John Wayne(7)
  • Lotus leaf(7)
  • Coffee bar(6)
  • Very nice(4)
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Treetop Villa (69)

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