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Sunset at the Palms

#13 of 90 Hotels in Negril
Certificate of Excellence
Norman Manley Blvd | Ruthland Point, Negril, Jamaica
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Best prices for: 1 room 1 guest
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Sunset at the Palms
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Sunset at the Palms
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1,818 reviews from our community

Traveler rating
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    405
    99
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    19
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141
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

Very pleasantly surprised by Sunset at the Palms - when we arrived, we asked for a private quiet room away from the hustle and bustle, we got 108 and the AC wasn't working and the balcony view was a bit disappointing, but the maintenance staff was all over the AC and got it up and running right away and the... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I spent our honeymoon at this cozy boutique resort, all of last week. We were treated like royalty...almost. The outstanding: 1. The staff (99% of them): right from the moment we stepped off the airport cab, they took us in their arms...we were thoroughly pampered. Every request was greeted with a version of "ya mon, no problem!"... More 

Was this review helpful? Yes 5
Griffin, Georgia
1 review
2 of 5 stars Reviewed 1 week ago

All inclusive was very overpriced as it was a buffet. $160/day/person. Staff was not friendly and almost had to beg them to wait on us. Beach was average and crowded. No beach service as we had to go up to bar and get tiny drinks. Pool was very small and service was terrible there too. Wi-fi was very slow and... More 

Was this review helpful? Yes
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks BKUP2015 for review, contents of which have been carefully noted. We are very sorry to hear that your expectations throughout your vacation experience at Sunset at the Palms Resort were not met., Please allow us to apologize again for this experience. We thank you for bringing this to our attention, as we are always looking to improve our guest... More 

Sapulpa, Oklahoma
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at SunsetAtThe Palms for the third time this last week. We have vacationed 15 times in jamaica now and the palms is our favorite by far. The staff is wonderfully, the food is excellent and the resort is very well maintained. SATP has the best beach area that we have experienced anywhere on the island. It is close... More 

Was this review helpful? Yes 2
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks rastas2015 for once again choosing Sunset at the Palms Resort as your Vacation Destination, as well as for sharing review about your vacation experience. We are very much delighted to hear that your stay was thoroughly enjoyed… “Awesome as always”. Also, thanks for your very kind words of compliments about our staff as well as feedback that… It was... More 

Waterdown, Ontario
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is on our bucket list to "return for a second time". Normally we always look to try different resorts but I would not hesitate to return to SATP. The treehouse rooms are amazing. Because there are windows on three sides of the building we never turned our A/C on....always a nice breeze blowing thru. The main buffet area... More 

Was this review helpful? Yes 2
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much Chillaxin_12 for sharing review about your vacation experience at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay. We are very delighted to hear of your recognition that… This place is on your bucket list to "return for a second time". At our Resort, we take pride in fulfilling the Vacation... More 

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

How anyone can say bad things about Sunset I'll never know. We stayed for two weeks in April on our honeymoon and loved every second. From the moment you arrive and receive cold towels and a fruit punch to the minute you leave you feel like a truly valued guest. We stayed in 114 which after reading previous reviews I... More 

Was this review helpful? Yes 5
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Beccaw114 for sharing about your “Amazing” vacation experience at Sunset at the Palms Resort. We truly appreciate you sharing such an informative review, as this is certainly helpful for us in ensuring the best value proposition for our visitors. We are always eager to hear from our much appreciated guests. We at all times endeavor to provide the best... More 

Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

i don't know where to even begin. this resort is absolutely incredible. the grounds, the staff, the FOOD-all absolutely TOP NOTCH. even the food at the beach bar was sensational-best jerk chicken i have ever had. i have to give credit to yvette, who was not only a wedding coordinator, but also our go-to gal for excursions and questions about... More 

Was this review helpful? Yes 3
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much Heather V for sharing review about your “Errryting Irie” vacation experience at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay. We are very delighted to hear of your feedback that resort is absolutely incredible. At our Resort, we take pride in fulfilling the Vacation Expectations of our much appreciated Guests.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best Vacation as a couple. Most impressive are the wonderful staff at the resort, Clive,Nepaul,Tihan, always looking after us at the pool bar, and Jeff at the beach was very friendly and helpful. This was a very quiet, peaceful small resort. The Food was excellent every day, and the staff were very attentive and helpful. We will definitely return before... More 

Was this review helpful? Yes 1
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much Deborah W for taking the time to review your “Best Vacation as a couple” experience while vacationing with us at Sunset at the Palms Resort. Thanks also for your kind words of compliments about the staff being wonderful, attentive and helpful, as well as food offerings. It was indeed a pleasure hosting you for a... More 

Halifax, Canada
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Just sitting home still thinking about how awesome SATP was. My wife and I, my mother and my wife"s parents stayed at this wonderful jungle resort from April 8 thru 15 and had a great time.My wife and I were on our honeymoon and brought along our family as well. We booked our resort through the resorts website and everything... More 

Was this review helpful? Yes 4
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks briann710 for your very wonderful “Jungle Dreams” review about your honeymoon of a lifetime experience at Sunset at the Palms Resort. It was indeed a pleasure hosting you as well as your wife and family for a wonderful vacation experience. We truly appreciate you sharing such an informative review, as this is certainly helpful for us in ensuring the... More 

Groton
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We just left Sunset at the Palms last Saturday morning and I have to say, as we were taking off in our plane to return home, I cried tears of sadness. That is how much I loved our vacation in Jamaica. Why? Well the resort is amazing, the staff are so happy, sweet and accommodating, the food was delicious, the... More 

Was this review helpful? Yes 3
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Pattie B for sharing about your “Peaceful and Relaxing” vacation experience at Sunset at the Palms Resort. We sincerely appreciate you taking the time to share your lovely TripAdvisor review. We are indeed very delighted to hear that you especially loved the intimate quality of the size of the resort. Small and classy! We are also very much appreciative... More 

Hotel Review Summarization

What travelers say

  • Jerk chicken(15)
  • Beach grill(14)
  • Tree house(10)
  • Very good(10)
  • Rick cafe(7)
  • John Wayne(7)
  • Lotus leaf(7)
  • Coffee bar(6)
  • Very nice(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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The Hotel (97)
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Treetop Villa (69)

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