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Sunset at the Palms

#8 of 90 Hotels in Negril
Certificate of Excellence
Norman Manley Blvd | Ruthland Point, Negril, Jamaica
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1,929 Reviews from our TripAdvisor Community

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Traveler rating
    1,330
    429
    100
    51
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142
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (484)
Date | Rating
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  • German first
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  • Japanese first
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English first
  • All months
    (1929)
  • Mar-May only
    (605)
  • Jun-Aug only
    (475)
  • Sep-Nov only
    (354)
  • Dec-Feb only
    (495)
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1 review
5 of 5 stars Reviewed yesterday NEW

We have stayed in a lot of hotels, and have never come across a place you just feel at home! After spending 5 days in there garden you will want a permanent cabin for life. Every person there from the women who checked us in, to the gardener who sweeps the walk ways every morning (and if you run into... More 

Was this review helpful? Yes
Houston, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This resort is a great place to chill out and relax, have fun with staff and meet people. my only criticism is the spotty Wifi at times its strong other times its not. Great staff, great beach, great accommodations, great food and drinks.. the Lotus Leaf Restaurant is always good. the fish cake appetizer is awesome. Also loved the breakfast... More 

Was this review helpful? Yes
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort is a great place to chill out and relax, my only criticism is the spotty Wifi. Great staff, great beach, great accommodations, great food and drinks.. Not a huge fan of buffets so we booked as many nights as we could at the Lotus Leaf Restaurant. the fish cake appetizer is awesome. Also loved the Jamaican options at... More 

Was this review helpful? Yes
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Tennistily for Trip Advisor review about your vacation experience at Sunset at the Palms Resort. We are always eager to hear what our Guests enjoyed and how we can improve. Kindly accept our profuse apologies about the spotty Wifi. Please be advised that every effort is being made to ensure consistency of same. We are very much appreciative you... More 

Manchester, United Kingdom
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My partner & I visited Sunset at the Palms between 10th-24th August as part of an all inclusive holiday, it was our first time in Jamaica and our first time on an all inclusive type holiday- which isn't normally our sort of thing, but a good option in the Caribbean. The first thing I'd like to say is that the... More 

Was this review helpful? Yes 3
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks RFox1 for sharing about your vacation experience at Sunset at the Palms Resort. We truly appreciate you sharing such an informative review, as this is certainly helpful for us in ensuring the best value proposition for our visitors. We are always eager to hear what our Guests enjoyed and how we can improve. Kindly accept our profuse apologies for... More 

Manton, Michigan
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I went here for our anniversary. It was so beautiful, and peaceful. It was very romantic and I love the fact that we had our very own tree house. The only way it is even connected to anything else is just the stairs up to your own tree house. The service is wonderful, everyone is very helpful... More 

Was this review helpful? Yes 4
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Shannon B. The Management and Team Members here at Sunset at the Palms Resort would like to thank you for choosing our Resort as your Vacation Destination. It was truly a pleasure hosting your stay. Thanks for your kind words of compliments, sharing that Sunset at the Palms Resort is so beautiful and peaceful, a very safe place, as... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Room - Very clean, private, nice balcony, AC worked great. There was a problem with the shower but it wasn't a big deal. Very close walk to everything which was nice. Service - Most service was amazing however bar tenders were not friendly. More then 2 of them very miserable and seemed unhappy to be there and take drink orders... More 

Was this review helpful? Yes 1
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Amanda S for sharing review about your vacation experience at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay. At our Resort, we take pride in fulfilling the Vacation Expectations of our much appreciated Guests. Thank you so much for taking the time to share the highlights of your stay with us and also for... More 

New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are reading this and looking for a place to book in Jamaica, look no further! I am not a virgin traveler. I take 2 to 3 major vacations a year and I am very demanding and particular at only staying at resorts that are top notch! From Ladera in St. Lucia to the Banyan Tree Riviera Maya, Mexico.... More 

Was this review helpful? Yes 5
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much tpgross for sharing review about your vacation experience at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay. We are very delighted to hear that Sunset at the Palms is quiet, romantic, stunning and Simply the BEST resort in Jamaica. Our goal is always to create a unique Jamaican vacation experience... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

The service was great but Staff member KENROY is the best. If you go there ask for him you will not be disappointed very kind and gets the job done. Only complaint was the wifi didn't work but KENROY fixed it yay him.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Cream91 for sharing review about your vacation experience at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay. We are always eager to hear what our Guests enjoyed and how we can improve. Thanks for highlighting Kenroy; who made your stay especially delightful. We are very much appreciative of your kind words of compliments sharing... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is awesome! It's romantic, private, safe, secluded and quiet. A real gem for those looking to relax and recharge. The rooms are clean, spacious, and modern. And that shower...to die for! The food was excellent and the wait staff were friendly, courteous and entertaining. The front desk staff and management were accommodating and professional. The highlight of my... More 

Was this review helpful? Yes
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Alisha C for “Unforgettable Stay!”Trip Advisor review about your vacation experience at Sunset at the Palms Resort. We are also very much appreciative you sharing feedback that the hotel is awesome! It's romantic, private, safe, secluded and quiet; A real gem for those looking to relax and recharge. Also, thanks for your very kind words of compliments sharing that... More 

Vancouver Island
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to Sunset at the Palms as a retirement treat . We were impressed with the service before we got there, nothing changed our mind after we arrived. The staff is excellent and are a major factor in our planning a return visit. I had been corresponding with Kadian regarding our dinner under the stars (well worth the added... More 

Was this review helpful? Yes 2
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks ceweyfoowa for sharing review about your fantastic vacation experience at Sunset at the Palms Resort. Thanks for your recognition of our staff; sharing that staff is excellent and are a major factor in planning a return visit, as well as for highlighting Kadian, Loleta and Venroy; who made your stay especially delightful. Our goal is always to create a... More 

Hotel Review Summarization

What travelers say

  • Jerk chicken(15)
  • Beach grill(14)
  • Tree house(10)
  • Very good(10)
  • Rick cafe(7)
  • John Wayne(7)
  • Lotus leaf(7)
  • Coffee bar(6)
  • Very nice(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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The Hotel (97)
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Treetop Villa (69)

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