We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Moon Palace Jamaica Grande

Main Street | P.O. Box 100, Ocho Rios, Jamaica
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Moon Palace Jamaica Grande
Professional photos View all
Browse nearby
Moon Palace Jamaica Grande
Add Photo Write a Review

4,740 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,056
    1,692
    1,005
    567
    420
See reviews for
1,609
1,482
75
88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,313)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (4740)
  • Mar-May only
    (1430)
  • Jun-Aug only
    (1081)
  • Sep-Nov only
    (818)
  • Dec-Feb only
    (1411)
All months
There are newer reviews for Moon Palace Jamaica Grande
See the most recent reviews
kingswood
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 21, 2009

I arrived back yesterday.I am afraid to say I would not stay at this hotel again. The rooms were in a terrible condition in desperate need of repair. The first night we were locked in our rooms and we made five attempts to get room service to get us out, when the maintenance man arrived it took a total of... More 

Was this review helpful? Yes 3
McDonough, Georgia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 18, 2009

I stayed at Sunset Jamaica Grande in September. We had a Cabana Room on the first level. I must start off by saying I book my stay two months in advance and I did get a good deal. I also called and emailed the resort for special requests, which by the way was all taken care of when I arrived... More 

Was this review helpful? Yes 4
dani1983
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 18, 2009

my boyfriend and i arrived at the sunset jamaica grande and our first reaction was wow! after a very long flight, we just wanted to get allocated our room. however there were quite a few other people checking in so we had to wait 20 minutes. once we were in the room we were pleasantly surprised at how clean and... More 

Was this review helpful? Yes 3
montgomery, al 36111
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 15, 2009

I read all the reviews and was scare at first, but once I arrive at sunset. I feel in love with the resort, the service was wonderful, food was fine had an excellent at the La Dola resturant named Anthony. the shows was good, loved the beach party and all the vendors were so nice. My room was oceanfront (1128)... More 

Was this review helpful? Yes 5
derbyshire england
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 11, 2009

If you are planning at staying at the jamaica grande hotel please check they do not have any conferences at the time of your holiday. The rooms are full of maintainence problems that do not get solved. The owners have had the hotel for 4 years and still are carrying out general repairs. Dont expect a hot shower. The bath... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 10, 2009

In the heart of everything. Kid friendly! No need to take a cab to walk around the area. The hotel grounds are excellent, especially the giant slide!

Was this review helpful? Yes 2
ONTARIO, CANADA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 9, 2009

Loved Sunset Jamaica Grande - Dinner on the beach with toes in the sand and candle light - beautiful. Bathrooms are old and in need of updating but we still loved the hotel. We travelled with Air Canada Vacations and were upgraded to Ocean Front but found it too loud with music from the pool and entertainment so they moved... More 

Was this review helpful? Yes 4
Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 8, 2009

Don't expect the same kind of service as you would at a Sandals, Riu, or Occidental. The rooms were okay...not the cleanest. The airconditioner broke in our room and we were told 4 or 5 times that it would be fixed "within a few hours". It was finally fixed after insisting to speak to the manager, but broke again 5... More 

Was this review helpful? Yes 1

Travelers are raving about these Ocho Rios hotels

England
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 8, 2009

I visited Jamaica on the 26th july 09 and stayed at this hotel for the second time. the first time I was locked out of my room for 1 hour and I had to go to the front desk four times then I complained to the front desk manager Miss Walker before the maintenance department send some-one. I decided then... More 

Was this review helpful? Yes 4
atlanta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 8, 2009

when this was the Renisannce jamacia grand it was a much nicer & classier hotel. But you can't beat the location in ochi, walk to the town and party, shopeor have local food. awesome

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

4,296 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4291)
Viewed
Hotel & grounds (797)
Viewed
Pool/beach area (954)
Viewed
Dining (257)
Viewed
View from room (429)
Viewed
Room/suite (391)
Viewed
Business center/function rooms (55)
Viewed
Bathroom (54)
Viewed
Family/play areas (55)
Viewed
1:17
Videos (9)
Viewed
Other (1290)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (3)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Ocho Rios
1.3 mi away
Jamaica Inn
Jamaica Inn
#1 of 40 in Ocho Rios
5.0 of 5 stars 885 reviews
47.6 mi away
Hilton Rose Hall Resort & Spa
4.6 mi away
The Jewel Dunn's River Beach Resort & Spa
Show Prices
Show Prices
Show Prices
4.7 mi away
ClubHotel Riu Ocho Rios
ClubHotel Riu Ocho Rios
#12 of 40 in Ocho Rios
4.0 of 5 stars 6,527 reviews
0.8 mi away
Sandals Ochi Beach Resort
44.6 mi away
Iberostar Grand Rose Hall
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay