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Moon Palace Jamaica Grande

Main Street | P.O. Box 100, Ocho Rios, Jamaica
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Moon Palace Jamaica Grande
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4,740 Reviews from our TripAdvisor Community

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Traveler rating
    1,056
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,313)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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    (1430)
  • Jun-Aug only
    (1081)
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There are newer reviews for Moon Palace Jamaica Grande
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Calgary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 10, 2011

This was the worst trip I have ever taken and by far the worst hotel I have ever stayed in. I bought this trip from itravel2000 and paid almost $1600(for one person) what a rip off!! The rooms were very dirty, I had to put a towel on the bathoom floor because they were so greasy. The door to the... More 

Was this review helpful? Yes 2
Digby,NS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 10, 2011

We just got back from our one week stay at the Sunset Jamaica Grande and were not impressed at all! Our problems started before our trip even left, Air Miles made a mistake booking the room section that we asked for and after no less than 12 phone calls and numerous emails to both Air Miles or Sunquest they told... More 

Was this review helpful? Yes 1
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 9, 2011

This resort was so disappointing. Far from a 4 start. Maybe a 1 star. We were promised renovated rooms, no such thing. We were assured an ocean front upgrade ... not happening. I spent my Christmas eve and Christmas morning fighting with the travel company and resort staff trying to get close to what they promised us. The resort was... More 

Was this review helpful? Yes 1
Edmonton, Canada
1 review
2 of 5 stars Reviewed January 9, 2011

I stayed at this hotel for one week Jan 1 - 8, 2011. I have travelled many times down south and have never received such poor service. The people were rude and whenever you needed a drink at the bar or something at the restaurant, the workers made you feel as if you were inconveniecing them. A few times I... More 

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Calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 6, 2011

I stated @ SGJ from Dec 5-12. We got a nice room on the 9th floor. The bed was little short, I am 5.8 and my feet were sticking out. The room was very clean, we left tips everyday so the cleaning lady was bringing clean towels twice a day and she even brought beach towels for us. Which was... More 

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Brampton, Canada
Level Contributor
4 reviews
3 of 5 stars Reviewed January 6, 2011

I spent a week at Sunset with three other adults and a five year old boy and we all had a blast. My husband and I stayed there to have our wedding. I would not reccommend using the resort for weddings as we had many issues with our wedding planner Esther, but the resort itself was well worth the money.... More 

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Toronto, Ontario
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 6, 2011

I would just like to start off by saying do not go to this resort if you are not expecting to be treated like garbage. The staff at this hotel are racist against caucasian people, they have the worst additudes i have ever experienced. The maids and the luggage carriers are the only friendly people there. Do not expect to... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 6, 2011

Get a life, the hotel isn't that bad, we had a good time and yes it was rough around the edges, but Jamaica is a third world country, so considering that we thought it was fine. Loved it.

Was this review helpful? Yes 1
Uniondale, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 6, 2011

My mom, her best friend, and I went to Jamaica for a wedding at the Sunset Jamaica Grande.The wedding was on Friday 12/4 the same day we flew in, we did miss most of the wedding but made the reception. After it was all about fun!!! We were surrounded by pools, within steps of the beach which was 80 degrees,during... More 

Was this review helpful? Yes 1
Vancouver
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed January 4, 2011

I also read the reviews before booking this hotel but our package included a "renovated" room and double upgrade so we figured it couldn't be that bad, right? Upon arrival, we got a room in the South tower and the minute we stepped in, my heart sank. Very old, run down and a definite musty/mold smell going on. The furniture... More 

Was this review helpful? Yes 1
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Prices are for 1 room, 2 adults
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