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Opening Date:Summer 2015 This hotel is not yet officially opened to the public. Customers staying at the hotel before the official opening date may still submit reviews. Hotel content is provided by the sponsor.

Moon Palace Jamaica Grande

Main Street | P.O. Box 100, Ocho Rios, Jamaica
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Moon Palace Jamaica Grande
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4,730 Reviews from our TripAdvisor Community

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Traveler rating
    1,055
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    417
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,312)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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    (1430)
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    (1071)
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There are newer reviews for Moon Palace Jamaica Grande
See the most recent reviews
Winnipeg, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
1 of 5 stars Reviewed March 22, 2015

We spend our winter in Ocho Rios right across the beach at Turtle Beach Towers! We stare straight at this resort.They have had 3 Labour negotiations and strikes already! Look at the picture! Wait at least a year before booking because it needs a lot more construction! The reason I am writing this is that I do not like hard... More 

Was this review helpful? Yes 66
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 22, 2015

Love it ... love where it was placed . And was close to everything definitely would return . I admit the kid club was better at the one in Montego bay but everything else was better at this one including beach and location .

Was this review helpful? Yes 1
Amarillo, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed March 20, 2015

I booked a stay in Oct 2014 for 9 nights in March and was assured it would be ready in Feb. Not only was it not ready, but I never got any word or notification from palace premier that there was any problem. I only by chance saw the negative reviews on trip advisor that there were issues. I did... More 

Was this review helpful? Yes 26

Travelers are raving about these Ocho Rios hotels

St. Louis, Missouri
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed March 20, 2015

We were booked to stay here in March. I made the booking and paid in full last October. I found out via social media that the hotel would not open in time. They did not respond to calls or emails for weeks. When I finally was able to contact someone, their only offer was to reschedule us to a later... More 

Was this review helpful? Yes 17
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 19, 2015

Okay I wasn't meant to be in this hotel. Funny story we booked a hotel next to this called rooms on the beach. Now they double booked my auntie and uncles room so they got transferred to this hotel... We complained we come as a family and we couldn't even see them because you need wrist bands to get in... More 

Was this review helpful? Yes 2
Albuquerque, New Mexico
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed March 17, 2015

We booked this hotel in the winter for our upcoming spring break vacation. Just a few days ago, days away from our vacation, I get a call from Expedia stating that this hotel will not be able to fulfill our reservations for March 26th. Thankfully Expedia has integrity and offered to put us in another hotel similar . We have... More 

Was this review helpful? Yes 21
Sask
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 7, 2015

I went to this hotel in Jamaica back in good ol' 2012. The room was pretty bad. The bathroom in our room was so bad. The ceiling was falling apart in the bathroom and had eventually collapsed no joke. We had to call the front office and they not maintenance people to come and replace it but they did nothing... More 

Was this review helpful? Yes 4
Tyne and Wear
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 4, 2015

Went here for our honeymoon and 1st time that we had been all inclusive. We got upgraded to a lovely bungalow type room over looking one of the many pools and private beach. The food was fantastic with a few different restaurants you could have just about everything you could imagine for breakfast and the staff were great. Fab pools,... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 26, 2015

Sorry this is a little late but we went there in 2014 we were in the north tower facing downtown not ocean view but it was ok I would go back to this resort good food great people the beach is not huge but it works a short walk to down town and Margariville did the Ricks café tour it... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed February 23, 2015

We were booked to stay March 1-7. My friend and I bought tickets for us two and my son. Three weeks prior to arrival, she received an email stating that the resort would not be opening until April and that we would have to switch our travel dates. I had requested time off work and could not change dates. The... More 

Was this review helpful? Yes 32
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