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Moon Palace Jamaica Grande

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Main Street | P.O. Box 100, Ocho Rios, Jamaica
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1 room 1 adult
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Moon Palace Jamaica Grande
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226 Reviews from our TripAdvisor Community

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Raleigh, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a great resort. We were there for a business conference but added three additional nights. For an 'All Inclusive' the food was wonderful; much better than other 'all inclusive' resorts I've stayed at. I loved that you did not need reservations for dinner in the a la carte restaurants. My greatest compliments go to the staff!! Six nights... More 

Helpful?
3 Thank vacationaddict56
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The property is absolutely beautiful. The staff was polite as well..the staff at Pier 8 restaurant, specifically Jermaine and Bradley, were phenomenal. My husband and I ate there one afternoon and Jermaine was very personable..one of the questions Jermaine asked was when we were leaving. After we told him, he invited us back for a special send off dinner. Unfortunately,... More 

Helpful?
4 Thank Lucienne D
Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I were here celebrating our 2nd wedding anniversary in Dec 2015. First problem is that we were given a room with double beds and they could not accommodate our request for a room with a king bed. The hotel had a huge leakage problem after raining and repairs were being made throughout the hotel while we we... More 

Helpful?
4 Thank Lisa S
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I cannot fully express the wonderful time that we had at the Moon Place in Jamaica. Everyone was so wonderful and helpful. The food was delicious! Each restaurant was wonderful. Pier 8 was our favorite, Charmane was a total delight! She made each dining experience a night to remember. She made us feel like we were royalty. Each and every... More 

Helpful?
3 Thank Jenilholland76
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The property is simply beautiful. The staff is very helpful.The Food to me was good, not amazing, but hey its all inclusive. Some bartenders are better than others, so find one you like, tip him/her well and keep going to that one. The beach kind of a let down, it thought it was more an open beach with waves etc.... More 

Helpful?
6 Thank Damn Y
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is beautifully decorated and the rooms are a great size with plenty of hanging space. The pool areas were very spacious, however people thought it was necessary to reserve beds at 7am and not use them until 11.30, there should be a policy about this. Would recommend the catamaran snorkelling and Dunns River Falls trip. The kids club... More 

Helpful?
6 Thank tak22
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear tak22, Thank you for allowing us the opportunity to host your most recent family vacation. We are aware of the many other choices that you had and are grateful that you opted to visit with us. It is such a pleasure to know that your son enjoyed his experience in the Playroom and Wired Teen's Lounge. We would also... More 

Weldon Spring, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our presidential suite was awesome! Our view of the bay and ocean was beautiful. The staff at the hotel made us feel very welcome and comfortable. Lots of fun poolside!! The Loud Bar with Wade Wynter, Terry Ann Scott and Jermaine McKenzie was a great evening destination - must have Flaming Bob Marleys! Begin or finish the evening at the... More 

Helpful?
8 Thank Christy917
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Christy917, Yeah Mon! Greetings from Moon Palace Jamaica Grande. We thank you for such an effective review recognizing our diligent team members appreciating and recommending the facilities and activities that we offer at the resort. We look forward to your return visit. One Love! Warm regards Stacey Duncan More 

New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Then you will love Moon Palace. Excellent for what it is - all inclusive high rise hotel on the water with lots of pools and restaurants and activities for everyone. When it fills up, it will be crowded so not our style. Staff is fantastic, lovely people and so well-trained. Beware of membership hard sell unless you want this type... More 

Helpful?
8 Thank Betsy K
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Betsy K, We highly appreciate your feedback regarding your recent vacation stay with us. It brought such delight to us reading your positive review. We are happy to gather that your experience with us has been nothing less than fantastic and lovely. Thank you for acknowledging our staff in such a positive way. We await your next visit. Warm... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a little over a week with two children under the age of four and we all had a great time. The staff is amazing. Erica, who was the housekeeper on our floor was great. Kevin, who was part of our snorkeling excursion and our catamaran trip was awesome. He was fun and informative. He was also super... More 

Helpful?
7 Thank Candace L
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Candace L, We are pleased to have had the opportunity to share this occasion with you. We are happy to know that our amazing staff not only met but exceeded your every expectation. We thank you for making Moon Palace Jamaica Grande your 2015 vacation destination. See you soon! Warm regards, Stacey Duncan More 

Punta Cana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort was amazing! The personalization that was given to us by each staff member was incredible. The fine details to perfection were immeasurable. We could not have asked for a better vacation resort. It was our first time to the area and will definitely go again! The food was so delicious in every restaurant and the staff in each... More 

Helpful?
3 Thank Sonya Kay D
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Sonya Kay D, We thank you for the opportunity to be apart of creating “Fun filled” memories endorsing the Palace Brand whilst sharing the island vibes here at Moon Palace Jamaica Grande on your 2016 couple's vacation. The mentioned commendations will be extended to the Team Members for providing unmatched service to you while here at the resort. The... More 

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