We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Moon Palace Jamaica Grande

Main Street | P.O. Box 100, Ocho Rios, Jamaica
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Moon Palace Jamaica Grande
Professional photos View all
Browse nearby
Moon Palace Jamaica Grande
Add Photo Write a Review

4,739 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    1,056
    1,691
    1,005
    567
    420
See reviews for
1,609
1,482
75
88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,313)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (4739)
  • Mar-May only
    (1430)
  • Jun-Aug only
    (1080)
  • Sep-Nov only
    (818)
  • Dec-Feb only
    (1411)
All months
Thornwood, New York
1 review
1 of 5 stars Reviewed 3 days ago NEW

First of all, this hotel should not yet be open. I called a few days before arriving on July 18th. I was told that although only one of the residence towers was fully open the rest of the resort itself was fully functioning with the exception of a pool, 1 restaurant and the FloRider. This was FAR from true. The... More 

Was this review helpful? Yes 6
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have been to 2 other Palace Resorts in Mexico. I was really excited to see that they were opening a resort in Jamaica. This was a last minute trip. When I went to book the hotel something came up about rooms might not be available because of construction. I did a live chat with a rep and asked if... More 

Was this review helpful? Yes 21
Chino, California
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 1 week ago

If anyone is planning to attend, the hotel is a quarter of the way done. They have three functioning restaurants n only one offers breakfast n lunch. The other half n snack bars are not operantional. There is onlying one restroom for the entire hotel except for the one in your room. Whatever the reservation department or sales are saying... More 

Was this review helpful? Yes 22
San Jose, Ca
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Beachside walk out room. Clean, walk out to the beach and enjoy paradise. The water was always warm no matter what time of the day or night you decided to go in. Located in the city life of Ocho Rios will allow you to explore the local market and night life if you are up to it. Centrally located to... More 

Was this review helpful? Yes 6
Germantown, Maryland
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am writing this review on July 14 2015 while still onsite at the Palace Elite Jamaica Grande Ocho Rios. I am both a senior contributor here on Trip Adviser and a VIP member within the Palace Elite network wearing the black wrist band. It is my goal to give you an honest write up of what is here today... More 

Was this review helpful? Yes 127
Brighton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were told last week virtually everything was ready except gym and cabanas. Virgin - you seriously misled everyone. Avoid at all costs. Rep trying to sort but nowhere to go! Sat in room as nowhere to go or sit outside cos it is filthy, dusty and work in progress.

Was this review helpful? Yes 45
Suamico, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have been to the Jamaican Grande when W hotels owned it, then another party bought it and it was ok, but the last time we were there, they put in large slides, & pool, kids club. I felt like I could only get quiet in my room! Little kids every where. I went to the hot tub 1st thing... More 

Was this review helpful? Yes 4
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I went for our anniversary. While we waited to get checked in, we enjoyed a drink in the very breezy and relaxing lobby. I knew then that we were going to enjoy our stay.We stayed in the Penthouse and our room was lovely, not to mention the view, awesome. I particularly loved the creation of the rocks... More 

Was this review helpful? Yes 5
Colorado
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 18, 2015

We stayed last summer and it was just ok. Bartenders were really rude, lots of locals buy day passes making it pretty crowded, and the food was just gross. We stayed to ourselves and ventured out to the falls and the bobsled. It was a spur of the moment trip and this place was in our budget. If you're going... More 

Was this review helpful? Yes 7
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 15, 2015

March 2014, first time to Jamaica. Went with 2 adults and 2kids. The hotel was called The Sunset Jamaica Grande at the time. Fantastic vacation. Rooms in the north tower were nice basic rooms. No issues. The grounds were pretty. The beach was nice and you could walk off resort to the local beach and to the local market. Water... More 

Was this review helpful? Yes 5
Questions? Get answers from hotel staff and past guests. Ask a question

4,296 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4291)
Viewed
Hotel & grounds (797)
Viewed
Pool/beach area (954)
Viewed
Dining (257)
Viewed
View from room (429)
Viewed
Room/suite (391)
Viewed
Business center/function rooms (55)
Viewed
Bathroom (54)
Viewed
Family/play areas (55)
Viewed
1:17
Videos (9)
Viewed
Other (1290)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (3)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Ocho Rios
1.3 mi away
Jamaica Inn
Jamaica Inn
#1 of 40 in Ocho Rios
5.0 of 5 stars 885 reviews
47.6 mi away
Hilton Rose Hall Resort & Spa
4.6 mi away
The Jewel Dunn's River Beach Resort & Spa
Show Prices
Show Prices
Show Prices
4.7 mi away
ClubHotel Riu Ocho Rios
ClubHotel Riu Ocho Rios
#12 of 40 in Ocho Rios
4.0 of 5 stars 6,530 reviews
0.8 mi away
Sandals Ochi Beach Resort
44.6 mi away
Iberostar Grand Rose Hall
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay