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Moon Palace Jamaica Grande

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Main Street | P.O. Box 100, Ocho Rios, Jamaica
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1 room 1 adult
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Moon Palace Jamaica Grande
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221 Reviews from our TripAdvisor Community

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London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The hotel is beautifully decorated and the rooms are a great size with plenty of hanging space. The pool areas were very spacious, however people thought it was necessary to reserve beds at 7am and not use them until 11.30, there should be a policy about this. Would recommend the catamaran snorkelling and Dunns River Falls trip. The kids club... More 

Helpful?
Thank tak22
Weldon Spring, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our presidential suite was awesome! Our view of the bay and ocean was beautiful. The staff at the hotel made us feel very welcome and comfortable. Lots of fun poolside!! The Loud Bar with Wade Wynter, Terry Ann Scott and Jermaine McKenzie was a great evening destination - must have Flaming Bob Marleys! Begin or finish the evening at the... More 

Helpful?
5 Thank Christy917
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Christy917, Yeah Mon! Greetings from Moon Palace Jamaica Grande. We thank you for such an effective review recognizing our diligent team members appreciating and recommending the facilities and activities that we offer at the resort. We look forward to your return visit. One Love! Warm regards Stacey Duncan More 

New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Then you will love Moon Palace. Excellent for what it is - all inclusive high rise hotel on the water with lots of pools and restaurants and activities for everyone. When it fills up, it will be crowded so not our style. Staff is fantastic, lovely people and so well-trained. Beware of membership hard sell unless you want this type... More 

Helpful?
6 Thank Betsy K
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Betsy K, We highly appreciate your feedback regarding your recent vacation stay with us. It brought such delight to us reading your positive review. We are happy to gather that your experience with us has been nothing less than fantastic and lovely. Thank you for acknowledging our staff in such a positive way. We await your next visit. Warm... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a little over a week with two children under the age of four and we all had a great time. The staff is amazing. Erica, who was the housekeeper on our floor was great. Kevin, who was part of our snorkeling excursion and our catamaran trip was awesome. He was fun and informative. He was also super... More 

Helpful?
7 Thank Candace L
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Candace L, We are pleased to have had the opportunity to share this occasion with you. We are happy to know that our amazing staff not only met but exceeded your every expectation. We thank you for making Moon Palace Jamaica Grande your 2015 vacation destination. See you soon! Warm regards, Stacey Duncan More 

Punta Cana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort was amazing! The personalization that was given to us by each staff member was incredible. The fine details to perfection were immeasurable. We could not have asked for a better vacation resort. It was our first time to the area and will definitely go again! The food was so delicious in every restaurant and the staff in each... More 

Helpful?
3 Thank Sonya Kay D
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Sonya Kay D, We thank you for the opportunity to be apart of creating “Fun filled” memories endorsing the Palace Brand whilst sharing the island vibes here at Moon Palace Jamaica Grande on your 2016 couple's vacation. The mentioned commendations will be extended to the Team Members for providing unmatched service to you while here at the resort. The... More 

Mississauga, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We new that this was a newly bought and renovated resort so were not expecting 100% completion. The first few days we had no hot water, this although inconvenient, we didn't make a fuss. When the ceiling eventually started leaking and promises of a new room were given, this is when we really started to see how indecisive and poorly... More 

Helpful?
7 Thank Leigh A
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Leigh A, Thank you for choosing Moon Palace Jamaica Grande as your 2015 vacation destination. We thank you for sharing your review and we welcome your critique and insights as this will aid in the betterment of our establishment. We regret knowing of your inconveniences during your stay as our objective is to ensure that all our guests depart... More 

Waukesha, Wisconsin
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This Resort is fantastic!!!! Top shelf drinks, the food is to die for and the service is outstanding!!! Lauren, our pool waiter is extremely outstanding, anything you want he can make happen, Truly the hotel has a gem there with him. My only concern would be, they don't play enough Ragge music at the pool. The beach is kind of... More 

Helpful?
8 Thank pat0904
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear pat0904, We are truly excited knowing that you had such a fantastic holiday. Your highlights of our outstanding customer service and offerings is appreciated. We would however, like to inform you that your only concern has been addressed as currently there is more variety to our music selection including Reggae Music. We look forward in welcoming you home to... More 

Trinidad and Tobago
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have had countless beautiful vacations but this is one of the best we have experienced. Mention some of the workers. Manager Lulu . Very pleasant. Those at the Momo restaurant Yasheken, Stephen and Richard, also blackie chan. Nevado,chef from sea food restaurant. The entire staff was excellent. James our events planner.Courteny ,Transport Manager.Marlon concierge.Alicia,Karen and Trishanne from the Spa... More 

Helpful?
5 Thank Salisha R
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Salisha R, It is absolutely amazing to know that you have experienced your best yet vacation here in Jamaica at Moon Palace Jamaica Grande! It was a pleasure hosting you to this home away from home. Thank you for taking the time out to write this TripAdvisor Review. The positive commendations you gave to our staff for their excellent... More 

Allentown, PA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I honestly have to say that my husband and I do not agree with any of the negative reviews on here. We had such a fabulous time!! I'm not sure how someone could be unhappy here....are people really just that difficult to please? Maybe it had to do with the time of year we visited or the low occupancy at... More 

Helpful?
14 Thank Amber S
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Amber S, We are delighted that you chose Moon Palace Jamaica Grande for your most recent vacation. We would like to express our gratitude to you for sharing your vacation experience and recommendations while staying at our resort. We are elated to know that your amazing experience at the Awe Spa, the delicious food, luxurious facilities and outstanding customer... More 

New York City, New York
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Sooooo where do I start… our stay was from 12/27-1/4/2016. The decor is 5 star leaving you to think upon arrival "i made the right choice." But oh would you be mistaken. Day 1, room service took two hours, after being quoted 30-45min!!! i also got the feeling that they never really put the order in when i called to... More 

Helpful?
23 Thank Kirsten F
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Kirsten F, The Moon Palace Jamaica Grande team is truly thankful for the opportunity given to host you for a vacation experience. We regret that you did not have the experience you were hoping to have at our resort. Moon Palace Jamaica Grande prides ourself on ensuring that only top quality products and services are offered to all our... More 

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