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ClubHotel Riu Ocho Rios

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| Mammee Bay, St Ann, Ocho Rios, Jamaica
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1 room 1 guest
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6,642 Reviews from our TripAdvisor Community

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Traveler rating
    2,420
    2,351
    1,054
    500
    317
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2,526
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed yesterday NEW

Paid over £5000 to attend my cousin's wedding and they wouldn't guarantee us a wheelchair accessible room despite requesting it 8 months before the trip. Their customer service rep Shakeisha stopped answering my emails after I asked her to confirm that she would not confirm a wheelchair accessible room. This is simply not good enough - this is 2015 not... More 

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Warrington, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This was our first trip to Jamaica and well worth the ten hour flight. Transfer time from the airport is a little tedious but our driver did his best to keep us entertained The hotel reception is stunning, check in could be faster but not the worst by far. The beach is stunning!!! And very very clean We stayed in... More 

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LONDON
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were met some of the most miserable and unwelcoming coach driver and crew from Thomson and I hoped and prayed this would not set the precedence for our holiday. Thank God it wasn't. Very large Hotel over 800 rooms I think. The beach was lovely great selection and good variety of food the majority of the time. The one... More 

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Kingston, Jamaica
1 review
4 of 5 stars Reviewed yesterday NEW

I think it's important for locals who actually LIVE in Jamaica and who choose to do a 'stay-cation' to actually provide feedback on these properties, especially since many of them are run by foreigners. Took my mom to RIU for her 84th birthday last week. The check in process was seamless, we were all done in a matter of minutes.... More 

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San Francisco, California
1 review
3 of 5 stars Reviewed yesterday NEW

This was our first stay in Jamaica and to be honest we chose this place for the cost. We got there and the wait to check-in was pretty long, but that was okay since they kept feed us with fresh juice! We got out room, which was very clean and spacious, and then went to lunch. The food is probably... More 

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Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

There was about 18 of us staying here for a week for a friends wedding. When we arrived it took just about an hour to check in I ended up getting the room which I had booked but my friend, his pregnant girlfriend and their 1.5 year old child didn't get a room that they requested, funny thing is they... More 

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Newfoundland, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at this resort from June 3-10/15,(Adult Side) we had a fabulous time the food was great especially breakfast, no reason for anyone to say that they were hungry while staying there. The rooms were very clean and the beds were comfortable the maids did an exceptional job and the bar fridge was always refilled and if we wanted... More 

Was this review helpful? Yes 1
Warrington, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here on our honeymoon in February 2015. It was absolutely fantastic. The food was unbelievable, the staff were brilliant, the beach, pool and bar areas were super. One thing they could improve on slightly is the gym, I went 7 times and was very limited to what I could do, a cable machine would fix... More 

Was this review helpful? Yes 8
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for 1 day while traveling in Ocho Rios. They hotel grounds are maintained and the lobby check in desk line moves fairly quickly. My issues were with the kids area and pool. The is a designated area for kids and families and a separate area for adults only. We found the family area and pool very dirty.... More 

Was this review helpful? Yes 3
Enfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My family and I have just returned from Club hotel ~Riu Ocho Rios and sad to say this was our first and last visit to the resort. Food was absolutely appalling with sickly sweet American breakfast every morning. (same food everyday, just a different day) Jamaican food was very limited with rock hard fry dumplings that popped out of the... More 

Was this review helpful? Yes 3
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