While I didn't hate this place, it was not impressive from the get go. Customer service was lacking and the organization was horrible. I called the front desk from my room 10 times, no answers ever. My wife called a few times with none as well. The bottled water was an issue. They only refill every 2 days, so if... More

Reading all the other reviews I find it hard to see what people have to complain about...Its our second visit and everything excellent..Staff make a special effort to interact and huge respect to the entertainment staff who work from morning to night and always have a smile on their face.. The only small complaint is that the Mamee Bay steak... More

My vacation started out with a few hiccups. We arrived at the resort that was absolutely beautiful. The lobby was out standing with a view to die for. The grounds were clean and the beach was great. Our rooms were not ready for severals hours, then they took us to what we thought were ready rooms, only to find out... More

This place is amazing! Cannot recommend this place highly enough, I have categorised my review as follows: Transfer Takes around 1.5-2 hours depending on if you get stuck behind slow vehicles as the road is mainly single carriage. Didn't really bother us all that much, as we had a chance to sit back and see the real Jamaica. Arrival The... More

We stayed in the hotel from 23/5/13-06//06/13 On arrival the room allocation was very efficient and quick we were allocated a room in the deluxe block room 1455. The room did not smell and was clean to an acceptable standard, maid service was good, no real issues. Other comments regarding cockroaches, we never so any in our room or on... More

Just got back from Riu, 7 nights. I would rate the overall hotel experience "average", maybe a little better than average. The hotel is very large and this takes away from some of the service I have to come to expect and received at other hotels. The front desk is very very busy, and seems very understaffed. Check in was... More

We travelled here as part of a large group as a friend was getting married. This is not the type of Hotel we would usually stay at; we prefer smaller more intimate resorts and probably wouldn't ordinarily choose to visit Jamaica either, again preferring the smaller Caribbean islands. The Hotel is enormous and very busy. There are two pools, one... More

Just returned from the RIU, stayed many times, each time getting worse, would not stay there ever again. The room which was upgraded to the Deluxe wing! smelt of damp and felt damp when you got into bed. We complained and they changed the sheets? All the clothes in the drawers smelt too. The cleaning staff were noisy - always... More

Overall the resort is nice. It was my first time staying at a resort, so I was unsure as to what to expect. I was a little apprehensive after reading previous reviews, but I had already booked my trip! The staff was VERY friendly, I did not come into contact with one staff member who was rude, they were all... More