We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sunset Jamaica Grande Resort

* The resort will be closed until March 2015, when it will reopen as a Palace Resort * | P.O. Box 100, Ocho Rios, Jamaica
Hotel amenities
Sunset Jamaica Grande Resort
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Ranked #15 of 41 Hotels in Ocho Rios
A recent review
5 of 5 stars Reviewed September 3, 2009
Ferbyrut Wigan
Write a Review

4,706 reviews from our community

Traveler rating
    1,056
    1,687
    1,003
    564
    396
See reviews for
1,551
1,404
75
88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,313)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (4706)
  • Mar-May only
    (1419)
  • Jun-Aug only
    (1068)
  • Sep-Nov only
    (818)
  • Dec-Feb only
    (1401)
All months
There are newer reviews for Sunset Jamaica Grande Resort
See the most recent reviews
Wigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2009

We went here for our wedding in april and all i can say is "what a place"!!! Excellent in all ways, wedding went perfectly to plan, all taken care of for us. Ignore all moaning people cos we've done all inc. in a few places in caribbean and this is the best and we are fussy. We did our own... More 

Was this review helpful? Yes 5
London
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 2, 2009

This is my 2nd visit to the Grande in Ocho in the last 6 years and I have truly enjoyed my stay. The staff are friendly, helpful and willing to assist as best they can. There is a relaxed asthompere here and you truly feel rested and relaxed whilst staying here. There is a difference to the hotel since it... More 

Was this review helpful? Yes 4
Wichita, Kansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 2, 2009

We stayed at this hotel because friends had already booked to stya there and we wanted to spend our trip with them.. We had read the reviews before we went so we sort of knew what to expect. Yes the trip from the airport is a bit too long and check-in takes a long time but so what? We stayed... More 

Was this review helpful? Yes 3
New York
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 1, 2009

Get to hotel, check in has attitude cause I have to come back 3 times(key doesn't work) Suffocate in elevators (no air and the slowest in history, could crawl downstairs faster), same menu everyday/all day, great drinks,people decent . Ask for double bed/ get one king size *thanks!! Never enough towels / ask for ocean view - get side of... More 

Was this review helpful? Yes 5
London
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 31, 2009

Just got back from the Grande following my 7th stay in this hotel over 5 years. The standards have definitely declined over the last two years. The rooms are shabby and maid service is poor. Sometimes rooms are not cleaned until 5 or 6pm in the evening due to lack of staff. One evening we waited until 9pm for clean... More 

Was this review helpful? Yes 3
Hawthorn
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 31, 2009

We have recently returned from our holiday at the Sunset Jamacia Grand and its is fair to say we were very dissapointed. We are an easy going family who have travelled far and wide, we read one or two poor reviews prior to going to the Sunset Jamacia Grand but weren't to worried. The journey from the airport is aprox... More 

Was this review helpful? Yes 5

Travelers are raving about these Ocho Rios hotels

MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 29, 2009

This was my second time visiting the Sunset Jamaica Grande, I was there 6 years ago with my husband and had a great time so in spite of the recent negative reviews I decided to return - should have stayed away!!! I am an avid traveller and have stayed in numerous hotels but this was one of the worst. Check-in... More 

Was this review helpful? Yes 7
Hampton, GA
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 28, 2009

Check in is a nightmare, slow and staff not helpful. Make sure to have your confirmation voucher or e-mail or they will have you pay US$5 to use the business center which by the way only has 4 computers for a 700+ room resort. Ridiculous. Stayed in the cabana suites but the rooms were far from suite-ish. Aged and all... More 

Was this review helpful? Yes 2
london
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed August 28, 2009

now lets talk about the hotel. where nshall i start when we initially got there the service is ridiculously slow they might as well be walking backwards. it took about an hour to check, by then i just waqnteed my room they made us sign some FORM. i emphasised the word form which i wll explain later. got our room... More 

Was this review helpful? Yes
kin, jamaica
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 27, 2009

we checked in and had to walk to the room which was the last room on that floor because the elevator did not go to that floor, when we reached the room the key did not work so we had to go back to the lobby upstairs and get a key change then we relized rhat there was no bellhop... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • South tower(68)
  • CUSTOMER SERVICE(21)
  • Jerk chicken(21)
  • Cruise ship(16)
  • Very good(12)
  • Great time(12)
  • Very nice(10)
  • Dunn River Falls(10)
  • Bob Marley(7)
  • Water slide(7)
Questions? Get answers from hotel staff and past guests. Ask a question

4,716 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4274)
Viewed
View from room (431)
Viewed
Pool/beach area (954)
Viewed
Hotel & grounds (792)
Viewed
Room/suite (391)
Viewed
Dining (252)
Viewed
Business center/function rooms (55)
Viewed
Bathroom (54)
Viewed
Family/play areas (55)
Viewed
1:17
Videos (8)
Viewed
Other (1282)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (438)
Viewed
Amenities (50)
Viewed
Beach (75)
Viewed
Cabana Beach Front - 119 (56)
Viewed
Ocean View - 1222 (51)
Viewed
Pool (140)
Viewed
Restaurants and Bars (31)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Hotel & grounds (2)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities