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The Jewel Dunn's River Beach Resort & Spa

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Mammee Bay | PO Box 858, Ocho Rios, Jamaica
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3,863 Reviews from our TripAdvisor Community

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Traveler rating
    2,415
    1,032
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,510)
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  • All months
    (3863)
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    (1135)
  • Jun-Aug only
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  • Sep-Nov only
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  • Dec-Feb only
    (1054)
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Burlington, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a week with my boyfriend in the diamond suite overlooking the ocean. Instantly we were amazed by the cleanliness of the room, the beautiful set up and our own balcony with an incredible View!!!! All the servers were very professional and prompt which created a nice surrounding. The shower had weak water pressure and at times... More 

Was this review helpful? Yes 1
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank you for sharing your experience and choosing to spend your vacation at our resort. We are very happy that you had a great time and wish to apologise for the harassment experienced. It is in no way indicative of the high priority we place on guest satisfaction, and we will ensure that the matter is dealt with... More 

Hicksville, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have done extensive research on where to go in August for a week long all inclusive vacation for a couple. After narrowing it to Jamaica, I came across Jewel Dunn's River as an option in the mid-range. Based on the reviews I have read online, I knew what type of resort/experience to expect. This review has been written a... More 

Was this review helpful? Yes 3
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank you for sharing your experience and for choosing to spend your vacation at our resort. Your feedback is welcome, and we appreciate the time you've taken to write to us. It was our pleasure to have been of service, and trust that you will afford us another opportunity to welcome you in the near future. Warm regards More 

cleveland ohio
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

OH MY .....I can not even begin to tell you about this place..... 10 gold stars! We traveled with our 4 daughters . We had 3 rooms Diamond Ocean View. Everything was perfect. Clean and working,Decor of rooms and hotel SUPERIOR...... But the Staff goes above and beyond with service! KEVIN (waiter) was the BEST. Even can to see us... More 

Was this review helpful? Yes 7
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank you for this awesome review! Thank you also for sharing your experience and choosing to spend your vacation at our resort. We are aware that you had many other options and are truly grateful that you decided to share your holiday with us. Thank you for the wonderful commendations of our staff and property they are welcome... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Suite was elegantly decorated with two balconies. Bed was extremely comfortable. Staff was pleasant and attentive. Beach is pristine. Every visit to Jewels has been wonderful. Food is delicious. Looking forward to our next visit.

Was this review helpful? Yes 6
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: It is so wonderful to have you share your experience and great to know that you had an amazing vacation with us. Your feedback is welcome and extremely important to us, and we appreciate the time you've taken to write. It was an honour to have been of service, and it is our hope that we will be... More 

Toronto, Canada
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We are very experienced travelers in our 40s who visited the Jewel Dunn's River from August 14th - 21st, 2015. Have been to at least 25 all inclusive resort visits in last 15 years mainly in Cuba, Dominican Republic and Mexico. This is first time to Jamaica. Mainly use adults only concept and always in 4+* or 5* resorts. This... More 

Was this review helpful? Yes 10
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank you for your very frank feedback, it is extremely important, and we appreciate the time you've taken to write to us. Your concerns are duly noted and will be addressed in the most timely manner. Thank you for the commendations of our staff and property, they are received with humility and serve as encouragement to us. It... More 

Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

On your arrival at the Jewel Dunn's River, you receive a welcoming letter from the General Manager, Ann-Marie Goffe-Pryce, stating that it is a pleasure to have you stay with them as they understand that you could have selected another hotel to spend your well earned vacation. Well, think carefully when making this decision! Do not take it for granted... More 

Was this review helpful? Yes 3
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank you for sharing your experience. We regret the unfortunate incidents that you have experienced and offer our sincere apologies for the inconvenience and discomfort that resulted. It is never our intention to be insensitive or disregard complaints from our guests, as we try always to investigate all incidents when reported. Again, we regret the inconveniences suffered and... More 

Farrell, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I'll start out with the very few negatives we had. There was very little communication with the resort prior to two weeks out, which freaked my wife and I out a bit. But once we arrived Monique, our wedding planner, handled all the final details and to her and the resort's credit everything came out above and beyond our expectations.... More 

Was this review helpful? Yes 2
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: We note your concerns and wish to apologize for any anxiety caused to you. It was in no way intentional and trust that you will forgive us. Thank you for sharing your experience and choosing our resort as your wedding destination. We are extremely happy that everything turned out great and that you had a blast, not only... More 

Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Jewel for a week. The resort is nice, the staff is incredible. The short comings are the operational management. We arrived and were in the diamond concierge room category which has a stocked mini bar and a liquor selection. We left our liquor selection on the door as instructed but it wasn't filled for two... More 

Was this review helpful? Yes 2
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank you for sharing your experience and your feedback, it is extremely important to us. We have noted your concerns and offer our sincere apologies for the inconvenience caused to you because of all the issues mentioned. Please be assured that we hold our guests in high esteem and are aware that the problems faced made you uncomfortable... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the first time ever for me & my Fiancé staying @ a all inclusive. Service Awesome,,,, The room was perfect, clean & fresh. the location was very good, amenities was amazing. IMPECABLE. I like everything about this place, I have no bad experience. 2 thumbs up for my housekeeper Carlotte, she takes care of our room 2404 from... More 

Was this review helpful? Yes 2
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank you for sharing your awesome experience and choosing to spend your vacation time at our resort. Your feedback is important, and we appreciate you writing to let us know that you had such a wonderful time. We are very happy that you enjoyed your stay and will be coming back in December. We can't wait to see... More 

Birmingham, Alabama
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort was wonderful. Clean with spacious rooms in the main building. All staff were friendly and eager to please. The pool was clean and well maintained. Our visit to the spa was a bit of a disappointment - massage was great, facial was so-so, complimentary body exfoliation was not good at all. On the day of our spa visit... More 

Was this review helpful? Yes 2
Janice J, Executive Administrative Assistant at The Jewel Dunn's River Beach Resort & Spa, responded to this review

Dear Guests: Thank your very much for sharing your experience and choosing to spend your well-earned vacation at our resort. Your feedback is welcome and extremely important, and we appreciate the time you've taken to write to us. Your commendations are humbly received, as well your concerns duly noted. It was our pleasure to have been of service, and we... More 

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