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Mystic Ridge Resort

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17 DaCosta Dr, Ocho Rios, Jamaica
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Mystic Ridge Resort
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Mystic Ridge Resort
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117 reviews from our community

Traveler rating
    32
    44
    19
    11
    11
See reviews for
31
44
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (117)
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There are newer reviews for Mystic Ridge Resort
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Cherry Hill, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2015

Stayed here while celebrating our 25th wedding anniversary and have nothing but good things to say. Well appointed, spacious and clean rooms. Very professional,helpful and friendly staff. Great breakfast buffet in the morning. Resort is only a short walk from beaches, shopping and restaurants.

Was this review helpful? Yes 1
Charlotte, NC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2015

Kay. S Charlotte NC. I stayed at property from 2/15/2015 to 2/24/2015 the staff was the best I have travel to Jamaica a few times since 2013 and I normally stay in Negril and Ive stayed in Montego bay. Hands down Ocho Rios is the best. The staff was wonderful My sister and I had a blast! very clean room... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 21, 2015

While the staff was very nice and helpful the hotel was very run down. The bathroom was dirty. The furniture was so dirty I would not sit on them. The window slates opened up to the outside (there was no windows in the bathroom) so bugs could easily get in. (and they did) The property was not maintained and there... More 

Was this review helpful? Yes 1
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

Based on reading your review, we’re fairly sure you stayed in one of the vacation rentals that are located on the same property as Mystic Ridge, but not at Mystic Ridge itself. We ensure that all our rooms are clean and ready for guests prior to check-in. We’re sorry about the problems you encountered, but advise that this should be... More 

Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 20, 2015 via mobile

I'll preface this by saying im not sure if we stayed in a privately-owned unit or part of the hotel, but the property's common areas are shared, so only the room aspect of this review would potentially change. We stayed here last-minute because we got over-booked at hyatt zilara for 2 nights. Mystic ridge was tolerable, but I would not... More 

Was this review helpful? Yes 1
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

Thank you for sharing your experience. We’re sorry about the problems you encountered with the WIFI. This information will be passed on to the relevant department and every effort will be made to prevent this problem from recurring. We are working continually to upgrade our amenities to deliver the best possible vacation to all our guests. On the positive side,... More 

Stockholm, Sweden
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 4, 2015

we stayed at the mystic ridge for two nights and I must say in all of our travels we have never come across people at the reception as uninterested in customer service as at this resort. First of all, they could not locate our booking and thankfully I had my copy of the reservation. Secondly, our room lacked the most... More 

Was this review helpful? Yes 3
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

We're so sorry you didn't enjoy your stay. Based on reading your review, this does not seem like one of our rooms, but maybe one of the privately-owned apartments located on the same property as Mystic Ridge. There are several vacation rentals located on the same property as our hotel, but they are not managed by us. We would really... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 27, 2015

The property is not at pretty as the website. When I said there my rooms was to be decoration for my birthday. That never happen. Tv was low. Food was crap. room leak. room roof low. will never go back

Was this review helpful? Yes 3
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

Thank you for sharing your experience. We're so sorry about the problems you encountered. Mystic Ridge has been owned by the same family for years and we want all our guests to feel that they’re a part of the family. We will look into the concerns you had with your room and ensure any maintenance issues are fixed. Our most... More 

Chicago, Illinois
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 12, 2015

We just returned from a 4 night stay at Mystic Ridge Resort, and overall, I was pleased with my stay. I previously stayed at this property a few years back when it was under different ownership and called Crane Ridge Resort. This resort is walking distance from great shopping at Island Village and Taj Mahal; good places to eat, such... More 

Was this review helpful? Yes 5
Kingston, Jamaica
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 11, 2014

Lovely hotel, spent one night here with a friend during an island tour. Staff is very friendly and accomodating and the room was great. Breakfast buffet was very well prepared and there were multiple options blending local with international. Overall great place to stay. Oh and the view from the ridge is amazing!!

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 15, 2014

This is one of my favorite hotel stops in Ocho Rios. Having shopped around i decided to revisit the ridge. Stayed 3 nights for my family vacation. All front-desk personnel were courteous. However the girl in the restaurant was most pleasant. My kids enjoyed the experience as they got complementary access to Mystic Mountain. The aura & aerial view of... More 

Was this review helpful? Yes 2
Kingston, Jamaica
Contributor
15 reviews 15 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 30, 2014

Mystic Ridge was the second stop on our tour of the island....comfortable room for our group of 6 (we got the room with a loft and an additional room downstairs). It was clean, and everthing worked. Food not so great though, we had the buffet and breakfast was so so, but its location is perfect for discovering other restaurants in... More 

Was this review helpful? Yes 3
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