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Mystic Ridge Resort

Hotel website
17 DaCosta Dr, Ocho Rios, Jamaica
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Mystic Ridge Resort
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mystic Ridge Resort
See the most recent reviews
Chattanooga, Tennessee
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 6, 2015

We enjoyed our stay at Mystic Ridge. There is a sharp incline, as this property sits atop a hill - important to know for those who aren't so physically active. We happen to be, so that was just fine with us. The apartment-style set up is a nice touch; it's resort-like without feeling as if you're cooped up in a... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
3 of 5 stars Reviewed April 24, 2015

Nice Area near to town centre up on a slop so if you can't walk properly a bit of a stretch We stopped in one of the Pent Houses and it could do with being updated smelt of damp and problem with bats messing on balcony ect so could not enjoy the balcony in the evenings even though we saw... More 

Was this review helpful? Yes
San Jose, California
2 reviews
1 of 5 stars Reviewed April 12, 2015

This hotel is below average. There was no hot water for showers! Additionally, I called the front desk for a blow dryer, because there wasn't one in the room, and the one they brought didn't work. You cannot make local calls for free; they charge you $1.00 per minute. I called the front desk to ask them to make reservations... More 

Was this review helpful? Yes
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

Thank you for your review. The problems you encountered with team members at Mystic Ridge have been discussed with our manager and we will ensure these issues are resolved for the benefit of all our guests. We appreciate that you took the time to bring this to our attention. Thank you for staying with us. More 

Travelers are raving about these Ocho Rios hotels

Kingston, Jamaica
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 30, 2015

Centrally located in Ocho Rios. The hotel is in need of more repairs and a paint job. Even though recently renovated the facilities are not maintained . The interior walls need a fresh coat of paint, the furniture is contemporary but limited in the standard room. The recently updated bathrooms are in need of TLC during our stay we encountered... More 

Was this review helpful? Yes 2
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

Thank you for your positive comments about our friendly, welcoming staff. We’re always available to give guests an insider’s guide to the best Ocho Rios has to offer. We’re also glad you enjoyed the great breakfast served every day in our restaurant, Aquavue. We understand that we did not meet your expectations in some areas. Could you kindly reach out... More 

Oak Park, Michigan, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 27, 2015

My family and i Booked a room at this hotel for a week. When we arrived we realized the pictures online were just that... This was horrible. First the rooms are dirty, and have bugs. When we complained that the bugs were cockroaches, and asked to be moved or refunded; they instead offered us a can of bug spray. Oh... More 

Was this review helpful? Yes 3
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

We understand that we did not meet your expectations in some areas and we truly apologize for any challenges you had during your stay. Thank you for your comments re our chef which we passed on to him. Please reach out to us to discuss your trip. We hope you will give us a second chance in the future. More 

Oakville, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 25, 2015

We were a family of 5 looking for a reasonably priced resort close to some of Jamaica's key attractions. I did my research before booking so I knew what to expect so I was not disappointed. The resort lived up to its rating. It was simple and basic yet clean and comfortable. But very tired! A good coat of paint... More 

Was this review helpful? Yes 2
Manhattan, Kansas
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 17, 2015

This resort is all you will need for an amazing experience in Jamaica!! From beginning to end this resort was fantastic. All the resort staff was great! Marsha, Marsha, Marsha is awesome!! Her professionalism and genuine care and concern for people is a jewel that is hard to find. Ranaldo, Courtney, restaurant/bar staff, spa ladies and transport drivers all made... More 

Was this review helpful? Yes 1
Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 15, 2015

The resort itself was nice with a good view and location, great staff, nice pool, not very busy at all which was refreshing. The food we had was quite good but they didn't have a lot of the items on the menu and by the end of the week couldn't even order anything we liked. The terrible part that ruined... More 

Was this review helpful? Yes 1
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

After investigating this review, we found this guest did not actually stay at Mystic Ridge Resort, but in a condo/rental beside our hotel. Guests of these vacation rentals are welcome to use our pool, enjoy our restaurant or relax in our grounds, but we advise that comments about the interior of the rental should be posted under that listing. Thank... More 

New York City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 7, 2015

The hotel is very out dated. The staff is very nice but the hotel never has what is on the menu. The rooms need a much better cleaning staff, the walls are falling apart. The bathroom is very dirty and my shower was gross. The sink leaked. The pool bar was never open. Also just to be clear I did... More 

Was this review helpful? Yes 2
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

Thank you for your feedback. We apologize for the problems you encountered during your stay. We will have a meeting with the housekeeping department to discuss your concerns and make sure these issues are fixed. We appreciate that you took the time to bring this to our attention. Please know that we are working continually to improve our facilities and... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 4, 2015

A group of us stayed there for 3 days and this place needs a lot of work.The picture shown on the wedsite must have been there years ago. I must say the place was clean, but the things were old. We did not receive one hanger for our clothes neither lotion or even a bottle of shampoo. The only thing... More 

Was this review helpful? Yes 1
Rebecca R, Guest Relations Manager at Mystic Ridge Resort, responded to this review

We’re sorry that we didn’t meet your expectations. On the positive side, thank you for your comments about our food. Mystic Ridge is proud to serve authentic Caribbean cuisine in our restaurant and bar, Aquavue. We also appreciate your comments about Mystic Ridge’s unbeatable location: minutes from Mystic Mountain, Dunn’s River Falls, and many shops and restaurants. We hope to... More 

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