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Sand Castles Resort

2.0 of 5
Hotel website
1 Main Street, Ocho Rios, Jamaica
Sand Castles Resort
Best prices for: 1 room 1 guest
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Ranked #24 of 40 Hotels in Ocho Rios
A recent review
4 of 5 stars reviewed 2 weeks ago
Abbi S Essex, United Kingdom
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263 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

The management was very poor along with the staff. They moved me several times because they overbooked due to the Easter Holiday. They charged me a high rate based on my approval of the condo, what the management done was charge me a high rate then moved me into a below the rate I originally paid. The receptionist told me... More 

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Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

So, I've stayed twice at this hotel when visiting Jamaica. Staff are friendly, the apartment was clean and new bar area is good too. No complaints. Really good location, you're close enough to everything on the main high street, the beach has its own gate you can enter on and a short walk away from Magaritaville. Only downside is the... More 

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Northampton, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have had a lot of problems with the bill I was overcharged several times but the incompetent reception staff. They phoned me to try and rectify it, and used my card without my permission to overcharge me again. Despite several emails and phone calls they still haven't sorted it out and their lack of customer service is unacceptable, no... More 

Was this review helpful? Yes 4

Travelers are raving about these Ocho Rios hotels

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2015

The location is probably the best aspect about this "resort". It was right bam in the middle of the Ocho Rios town, which is a great place to move through for shopping (couple of malls and great priced stores), great food and wonderful attractions (such as Turtle River Park, Dunns River Falls, and Dolphin Cove). So the town was basically... More 

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england
1 review
5 of 5 stars Reviewed May 27, 2015

Rented a private room in the hotel he was very clean, ample of sleeping area, cooker,table&chairs all the cooking utensils I needed, a powerful AC,ample room to hang clothes ,iron and ironing board,bar and swimming area on the complex as well as the whole beach just through the guarded gates. The staff were very friendly and helpful, loads of restaurants... More 

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Southampton, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 15, 2015

I have done a good deal of traveling and this place was by far the worst place I have ever stayed. Pulling up it appeared to be ok...wrong. We paid for 2 nights and left at 10 am the following morning after checking in because it was so bad. The room was filthy with stains all over the 2 "couches",... More 

Was this review helpful? Yes 1
West Virginia, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 14, 2015

We arrived for a ten night stay with five rooms booked. I went with apprehension about our stay as I called numerous times about our reservations to request an emailed confirmation. When prepaying 50 percent / $2950, I felt it was reasonable to receive a confirmation. I was not provided one. We arrived to be told they were not expecting... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed April 2, 2015

My friend and I went to ochi stayed in this resort it was great! We were safe and could walk to the beach. Then we used Courtney Taylor Tours to travel around safely to see what the island had to offer on his birthday. Dean is the best safest driver, he works for Courtney Taylor, and will make you feel... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

This place was not only beautiful, but was in a great location. The rooms were very well kept. The staff was very nice and very friendly. Pauline the housekeeper was the best. I felt so at home. There was even a blender in our room. We even tipped the lifeguard because he kept such a clean pool and poolside that... More 

Was this review helpful? Yes 2
Faribault, Minnesota
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed March 3, 2015

We had reservations at the rui but somehow they were given away... Tired and annoyed a little frightened because we brought cash thinking we were in all inclusive hotel. As panic was beginning to set in, our driver brought us here and told us to take peak... Manager was more then friendly and helpful in every-way!! They have very nice... More 

Was this review helpful? Yes 1
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