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Secrets St James

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Lot A59 Freeport | St. James, Montego Bay, Jamaica
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1 room 1 guest
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4,515 Reviews from our TripAdvisor Community

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Traveler rating
    3,011
    989
    342
    96
    77
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256
3,136
94
113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,760)
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  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (4515)
  • Mar-May only
    (1146)
  • Jun-Aug only
    (1256)
  • Sep-Nov only
    (1054)
  • Dec-Feb only
    (1059)
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Whippany, New Jersey
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

I already wrote a review from the first part of my trip, and now I will finish it from the rest of my trip. Again, this is super detailed, but very informative. After complaining on their facebook page, the hotel put me in touch with their food and service director, who was very informative. He told us that he had... More 

Was this review helpful? Yes 2
Pickering, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

My daughter and I spent a wonderful week at this property. (Aug 22-29). St James is the quieter side and the younger guests were mostly at Orchid side. The only downfall is that all the restaurants are over on the Orchid side. We stayed on the preferred and it is tucked away in the back and was a bit of... More 

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NY
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

The arrival impression was extremely awkward and not very good. I got out of the transportation first and my friend stool behind me. A bell boy went up front to greet us with his hand up for a fist bump greeting. We both picked up our hands, but the bell boy went STRAIGHT pass me like I was invisible and... More 

Was this review helpful? Yes 1
Rochester, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I went "home" to Secrets St James Aug 25th thru Aug 30th 2015. I say, went "home" because this is how the staff greet you. They say, "welcome home". I want to start at the beginning. We booked our trip through AAA via Travel Impressions. We opted to have a private car service versus the bus ride... More 

Was this review helpful? Yes 2
Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Awesome vacation. Customer Service at it's finest. Everyone was friendly and very helpful however, I would like to especially give kudos to the bell man Garfield, Wendall , Oliver and the best bartender on the property Shellane. Thanks guys and see you again next year. I can't imagine staying anywhere else when I'm in Jamaica. It is truly NO WORRIES.

Was this review helpful? Yes
Fort Collins, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I travelled to Montego Bay for our honeymoon this July. We stayed at Secrets St. James for a week and absolutely LOVED it!! The resort was absolutely beautiful and very well maintained. The staff works very hard to make sure it's clean and presentable, and they do a great job! The service was incredible, we made friends... More 

Was this review helpful? Yes 6
Casselberry
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife Claudette and I, spent our 39th Wedding Anniversary at this hotel and found our stay most rewarding and refreshing. We checked in on August 24, 2015, and departed August 28, 2015. The warmth, polite demeanor, friendliness, helpful attitude, cleanliness, attentiveness, and overall performance of these well trained staff members, will always be remembered. Just to name a few,... More 

Was this review helpful? Yes 5
Austin, Texas
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Amazing place to go! Went there on my Honeymoon and couldnt have been happier.. If you go here you gotta see Tanisha Thorpe at Amstar travel and Geoffrey at the El Patio restaurant! People here will make you feel like its your home away from home!!!

Was this review helpful? Yes
Oakville, Canada
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Property: Gorgeous! Love the trees on the paths to the restaurants. The buildings are beautiful and the paved walkways are so clean. The lobby is small and quaint. Beach: Alluring! The beach is clean and well organized. There are many lounge chairs on the beach we never had trouble finding chairs. The food on the beach - jerk chicken, the... More 

Was this review helpful? Yes 9
Hotel Review Summarization

What travelers say

  • Jerk chicken(99)
  • Room service(59)
  • Wild Orchid(55)
  • Very nice(45)
  • Piano Bar(44)
  • Preferred club(23)
  • World cafe(21)
  • Great time(16)
  • Blue Mountain(16)
  • Other resorts(7)
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Amenities (182)
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Beach (64)
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Junior Suite Oceanview (82)
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Pool (79)
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Preferred Pool (77)
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Restaurants and Bars (206)
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The Hotel (69)

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Hotel & grounds (11)
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Dining (3)
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Room/suite (14)
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Other (3)
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