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Secrets St James

4.5 of 5 Lot A59 Freeport, Montego Bay, Jamaica
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Certificate of Excellence 2014
Secrets St James
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Secrets St James
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3,694 reviews from our community

Traveler rating
    2,440
    829
    284
    80
    61
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201
2,568
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85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,412)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
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  • Mar-May only
    (865)
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    (1047)
  • Dec-Feb only
    (797)
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delavan, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was a really really great vacation! The Jamaican staff is WONDERFUL! Unlike on other islands, Jamaicans speak English. Every staff member is so friendly and accommodating. And, at this property... they are truly exceptional. When reading reviews, please remember that some people just have bad luck... or look for it. So they mention every flaw (like a long check-in....... More

Was this review helpful? Yes
Roanoke, Virginia, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Arrrived at Secrets St James....My accomodation (Ocean view suite) was outstanding. Service was slow in the restrauants because they didn't seem to have enough people working. The same on the beach, only 2 servers working the beach. Quicker to go to the bars yourself, and they don't bring food to you at the beach. Normally I vacation at sandals, but... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The staff was attentive to your every need. Rooms were neat and clean. Drinks were superb. Food was prepared with love. Special Thanks to Herman Scott, Bellman, for keeping us smiling every time that we saw him.

Was this review helpful? Yes 1
Winchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from a 2 week stay here. Lovely clean hotel, beautiful beach and great staff, especially Antoinette and Nickeisha in the Preferred club lounge as nothing was too much trouble and we were always were greated with a smiling face, these 2 members of staff made our holiday. On the down side we were a little disappointed... More

Was this review helpful? Yes 1
Chazy, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

my husband and some friends stayed a week at secrets st james. it was a fantastic week. the resort is beautiful and well kept. the service is great, they can't do enough for you. the food was very good and varied. already planning to return next year with more friends

Was this review helpful? Yes 4
Baton Rouge, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I want to say that the staff at Secrets St.James were truly amazing! Never had to worry about a thing. Garfield Gunning was the best! He made sure all was taken care of, excellent employee. I would, without a doubt, visit Secrets St. James again.

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Greetings! My boyfriend and I stayed at Secrets St. James last month. We were there celebrating my birthday. It was a WONDERFUL experience and we plan on visiting that property again in he future. From the time we stepped on the property, we were treated with ROYALTY!!!!!!!! The food was great with a nice variety of restaurants. Our check-in was... More

Was this review helpful? Yes 2
Mount Pleasant, South Carolina, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from our week at secrets and want to go back now! Fantastic location, facilities are so breathtaking and the food was off the hook. Especially the French restaurant which has a delicious surf and turf. The staff is very friendly and do everything possible to make sure all questions are answered. The rooms were clean and comfortable but... More

Was this review helpful? Yes 2
Breckenridge, Texas
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

We thought this was a 5 star resort the grounds are the most beautiful thing there. Our check in was a 45 minute ordeal!! When we arrived they dropped us at one door then said oh no you are Preferred guest so we walked around to a smaller check in by the time we were checked in bus boy was... More

Was this review helpful? Yes
Indianapolis, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My 7 friends took me here for 5 days for my 50th birthday party. The resort is great, large updated rooms, plenty of shaded chairs and a nice beach. The water sports staff was great. Junior and Asani were so nice and helpful. However, the women in the check in lobby were so rude. Especially Tiahna. She was rude everyday.... More

Was this review helpful? Yes
SWO_STJconcierge, Manager at Secrets St James, responded to this review

Dear Valued Guest: Thank you for having visited our resort with your friends and for taking the time to share your experience with us. I am pleased to note that you enjoyed the food and the resort itself despite the noted issues you encountered. Our management team is most interested in guest feedback for the potential to improve and so,... More

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Hotel Summarization (Beta)

What travelers say

  • Jerk chicken(106)
  • Room service(60)
  • Wild Orchid(58)
  • Very nice(50)
  • Piano Bar(49)
  • Preferred club(26)
  • World cafe(25)
  • Great time(17)
  • Blue Mountain(16)
  • Top shelf(8)

Additional Information about Secrets St James

Address: Lot A59 Freeport, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets St James 4.5*
Number of rooms: 350
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Also Known As:
Secrets St James Hotel Montego Bay

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