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All 63 Montego Bay hotels

Sandals Carlyle Inn

4.5 of 5 Resort (All-Inclusive)   |   Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
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Ranked #15 of 63 hotels in Montego Bay
A recent review
5 of 5 stars reviewed 4 days ago
Tony F Minneola, Florida
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1,183 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
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  • French first
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English first
Minneola, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

This might be the smallest resort out of the 3 Sandal Resorts, but it had the best customer service out of them all! We were greeted by the Hotel Manager,Kwashi and Front Desk Clerk, Sashanna with a cooling wash cloth that was previously soaked in water and lemon grass then given their special Jamacain Smile from their Bar (Yummy!!). We... More

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Senior Contributor
31 reviews 31 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a very small resort. One pool and one whirlpool which I donot mind. The resort does need more updating. The rugs should be taken out they smell. The air conditioning goes out into the hallway making it very hot. The room itself was small. The bathroom too small. Nice size balcony though on the second floor. The room... More

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Gardners
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Regardless of other comments, sandals Carlyle will always be home. The staff are the best and go out of their way to treat their guests to a wonderful experience. Can't wait till next year to visit again!

Was this review helpful? Yes 2
Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

Kristin, thank you so much for your review of Sandals Carlyle. We're so happy to have you as our loyal guest and we appreciate you spending your precious vacation time with us. We can't wait for you to return home next year for the truly amazing experience you know and love. Happy Travels! More

Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sandals Carlyle has completely met all of our expectations. My husband and I were a little leery to stay here because of the unfortunate service that we received from the Sandals sales representatives that gave us an extremely hard time when trying to book our vacation. Much to our surprise, the resort was the complete opposite of their sales... More

Was this review helpful? Yes 2
Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

We're so delighted to read that you had a wonderful vow renewal and stay with us at Sandals Carlyle. It was a pleasure hosting you and we are happy to hear that you enjoyed our great property and the true hospitality of our friendly staff. Thank you for your review. We can't wait to welcome you back for another great... More

New Hampshire
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Was booked for a week at the Carlyle, starting 4/1/14. Received a call several days before traveling, saying there had been an "accident" at the Carlyle and we were moved to Sandals Mobay. While the up grade for the week to Club level was greatly appreciated, the experience could not even compare to the personal touches by the staff at... More

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Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

Thank you for your review. We're so happy to hear your kind words about Sandals Carlyle. It seems our team has worked very hard over the years to ensure your stays are nothing short of stellar. We appreciate the feedback about your stay at Sandals Montego Bay. I will be sure to share your comments with our Management Team there... More

Arnold, Pennsylvania
Contributor
20 reviews 20 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 3 weeks ago

All I wanted to do was to get some relief from the cold and snow and enjoy a stress free week at Sandals Inn. I was so wrong. We booked this trip on 27 January. As a supporter of Sandals Resorts for the last 11 years I thought they would bend over backwards to help their Signature Guests. We had... More

Was this review helpful? Yes 1
Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

We're so sorry to read that you are going through this experience before your stay. This is certainly not our standard and we would like to correct the situation and make things right. We hope that you will afford us the opportunity to turn this around and showcase the luxurious experience for which we are known. Thank you for your... More

Halifax, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I posted a review a few days ago and it is now deleted so I will try it again. The Carlyle suffered a kitchen fire on the early morning hours, 4.30am, of Mar 22, 2014. We were transferred to SMB after waiting across the road from the burning SC for about 2 hours in our sleepwear and then another 2... More

Was this review helpful? Yes 8
Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

Thank you for your review of your experience. We're glad to see that you were transferred to our sister resort and enjoyed a wonderful stay after the incident. Our team worked very hard to ensure that all guests at the resort during this time were accommodated. We have completely redone our kitchen and hope to welcome of future guests to... More

Easton, Maryland
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My husband and I traveled to Jamaica for a romantic getaway and ended up with the vacation from hell!! The first night of our stay we lost power 3 times, discovered that the air conditioner was unable to be temperature controlled only could be turned off and on and that the "quaint plantation style windows" had no glass or noise... More

Was this review helpful? Yes 5
Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

Thank you for posting about your stay. I’m so sorry that you had this experience with us. This is certainly not the kind of experience we want our guests to have when visiting our resorts. We are known for providing high quality vacations with top notch service and unfortunately, during your experience, it seems we did not meet those expectations.... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Sandals Royal Carribean the first week of March and decided to travel over to the Carlyle to See Richard (Richie Rich). We had met Richard at SRC during our previous visits. We booked a reservation for dinner at the Carlyle and arrived early to be able to see the property and have a drink before dinner. This... More

Was this review helpful? Yes 2
Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

Thank you so much for your review. We're so glad that you enjoyed your dinner and time spent at the Carlyle. Our team did an excellent job of creating an incredible experience for you. We hope to welcome you back in the future for another great visit! Happy Travels! More

Haddonfield, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our butlers treated us like kings, enjoyed the lobster thermidor, escargot and BBQ night by the pool. The rooms were well appointed and the property was well equipped. Hope to return soon and enjoy more of Mr. Nibbles treats!

Was this review helpful? Yes 2
Cassie C, Review Coordinator at Sandals Carlyle Inn, responded to this review

Thank you for your great review of Sandals Carlyle. We're so glad you had such a fantastic stay with us. Dennis and Kenisha are top notch and truly do their best to ensure their guests have amazing experiences on resort. We can't wait to welcome you back for another great vacation! More

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Hotel Summarization (Beta)

What travelers say

  • Other resorts(20)
  • Public beach(19)
  • Royal caribbean(14)
  • Very nice(8)
  • Jerk chicken(6)
  • Hip strip(5)
  • Room service(4)
  • Great time(3)

Additional Information about Sandals Carlyle Inn

Address: Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Montego Bay
#11 Family Hotel in Montego Bay
#12 Top resorts Hotel in Montego Bay
#13 Luxury Hotel in Montego Bay
#15 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Carlyle Inn 4.5*
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Carlyle Hotel
Sandals Hotel Montego Bay
Sandals Inn
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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