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Sandals Carlyle

3.5 of 5 Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
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Sandals Carlyle
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Sandals Carlyle
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1,291 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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Polegate, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

the Sandals Carlyle is the most friendly hotel I have stayed at, the staff know you by your first name in only a few hours after you arrive, the are attentive and helpful, the food is lovely the wine is of good quality, TJ mixes a mean Sun downer, Arthur has an amazing voice as she sings while preparing his... More

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Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

Having a vacation all inclusive is really the best option ever what we did in Sandals. We stayed at Sandals Carlyle you get to hop from two more resorts. The food and the staff are wonderful. They would say to you, "you ask and we'll do it".

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Warwick, United Kingdom
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first Sandals experience and won't be the last. Our only regret is the re-branding of The Carlyle means we probably won't stay there again. We loved the camaraderie amongst the guests which developed very quickly in this little gem of a hotel. It was great to use the facilities of the larger resorts during the day but... More

Was this review helpful? Yes 4
Nickelle W, Online Review Coordinator at Sandals Carlyle, responded to this review

Thank you for writing a lovely review of Sandals Carlyle, we are thrilled that you had such a wonderful stay with us! We're glad that you enjoyed our shuttle services, exemplary hospitality, fun entertainment, and fine dining options. We look forward to welcoming you when you visit us at any of our Sandals locations in the future for another great... More

Normanton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Pretty much used The Carlyle as a base because the other 2 resorts are without comparison. Did have a few fairly minor issues with our wedding arrangements, but did have a massive problem with the resort photographer, who just looked completely bored and uninterested the whole time, even taking the pictures on the day was staring off into space while... More

Was this review helpful? Yes 1
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Dave and Helen room 303 had a brilliant time there many thanks to all of the staff they where so friendly they couldn't do enough, the room was clean and tidy everyday food was excellent once again thanks to you all 😃😃

Was this review helpful? Yes 1
Boston, Massachusetts
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I just returned from a relaxing trip to Sandals Carlyle in Montego Bay Jamaica. This was our 2nd stay at a Sandals resort, and 1st and last stay at Sandals Carlyle- mostly because it will be changing to a Grand Pineapple Resort soon. The reviews we read prior to booking this resort were all correct about the... More

Was this review helpful? Yes 3
London, United Kingdom
18 reviews 18 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I would like to give this hotel a good review but was extremely disappointed with the service. The first night had a meal in the Carlyle restaurant and asked the waiter for a glass of wine, it was not offered when seated. He asked me what type I wanted and I told him but after repeating this request 4 times... More

Was this review helpful? Yes 2
Lauren B, Online Review Coordinator at Sandals Carlyle, responded to this review

Thank you for your review, Cat. We appreciate you taking the time to reach out to us. We were disappointed to learn that you were not fully satisfied with your holiday experience. We take great pride in providing our guests with with top notch service and unfortunately, during your experience, it seems we did not meet those expectations. This is... More

Sandusky, Ohio
Top Contributor
50 reviews 50 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are some people that come to this resort expecting the same type of property that other Sandals are and this is not the same type of resort. This is not a mega big party all day long type of resort. My wife and I have stayed at many other Sandals properties, so we are very familiar with the typical... More

Was this review helpful? Yes 2
Calgary, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this resort. The staff were friendly, approachable and at our every whim. The resort itself was in great shape. With the opportunity to go to the other two resorts, a lot of people would go to the other resorts often, but every time we left, we felt it was imparitive to get back... More

Was this review helpful? Yes 3
Chambersburg, Pennsylvania
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While staying at Sandals Royal Caribbean October 21st-28th, we did take the shuttle over to this property one afternoon to visit. We heard that it is transitioning into a Grand Pineapple so we decided to check out this property while we still had the chance. We were glad we did! I will admit it is even smaller than I gathered... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Other resorts(19)
  • Public beach(19)
  • Royal caribbean(14)
  • Very nice(8)
  • Jerk chicken(6)
  • Hip strip(5)
  • Room service(4)
  • Great time(3)

Additional Information about Sandals Carlyle

Address: Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sandals Carlyle 3.5*
Number of rooms: 52
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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Pool/beach area (156)
Family/play areas (3)
Hotel & grounds (218)
Bathroom (26)
Dining (58)
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Amenities (65)
Beach (3)
Carlyle Deluxe (41)
Carlyle Oceanview Grande Luxe (38)
Carlyle Ocean View Penthouse Butler Petite Suite (49)
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Restaurants and Bars (41)
The Hotel (58)

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Room/suite (6)
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Hotel & grounds (14)
Pool/beach area (5)
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Other (2)
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