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Sunset Beach Resort, Spa & Water Park

3.5 of 5 Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
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Sunset Beach Resort, Spa & Water Park
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Sunset Beach Resort, Spa & Water Park
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4,187 reviews from our community

Traveler rating
    1,226
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    693
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sunset Beach Resort, Spa & Water Park
See the most recent reviews
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was not up to the standards as advertised. The bathroom had dirt around the toilet and bathtub. The room had a odor when we entered, we had to open the sliding door to air it out. The bed had some nasty dirt things on the sheets. I do have pictures of all of this and more if I... More

Was this review helpful? Yes 6
Laura K, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Chris B, Thank you for taking the time to review your vacation with us. We sincerely regret not being given the opportunity to address any of these issues before your departure; allowing for the timely and direct intervention. Please accept our apologies for any shortcomings encountered, as comfort and satisfaction of our guests is and will always be our... More

Columbia, South Carolina
Top Contributor
93 reviews 93 reviews
20 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our third visit to Sunset Beach and each time has been better than the last. We decided to give the Oasis a try since we had heard about the upgrades and refurbishing that has occurred since last year. The view from the room was incredible! Literally 10 steps from the beach, we enjoyed a beautiful Jamaican sunset almost... More

Was this review helpful? Yes 3
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Guest: Sunset Beach Resorts would like to thank you for selecting our resort as your vacation destination. Thanks for your feedback and also for highlighting team member Barbie as the person who was helpfull in making your stay especially delightful. We are always eager to hear what our guests liked and how we can improve. Thanks again. We look... More

Sydney, Australia
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 28 & 29 sept. I loved it. All inclusive, which is my first and will look into booking future hotels because of my experience here. Perfect ocean view from my room (206 in tower A) Staff were nice. Buffet was good, not great. The only extra charges were at the beauty and health salon and maybe the more expensive... More

Was this review helpful? Yes 3
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Esagatu: Thank you for taking the time to review your vacation with us. We are indeed very pleased to hear how much you loved it. Thanks also for your kind comments; in particular to our friendly staff and good food. We are eager to hear what our guests liked and how we can improved. Your comments are duly noted.... More

Saint John, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Having just spent many weeks at this resort for business (stayed on the Oasis side but spent a lot of time at Sunset as work peers were staying there). The staff make this resort so unique. I will write a separate review for my stay at Oasis, however I need to give much shout out and praise to Alva and... More

Was this review helpful? Yes
London
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went with my mother n teenage son. The Resort is well kept. All staff were welcoming, friendly and polite. Management were approachable and polite. Our room had a great view. I found the food to be out of this world, so delicious and nice. The Chef was also visable, approachable and fun to chat with. We loved the water... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay was with a group of 38 people, of which I was in charge of making the arrangements for all. Needless to say, arrangements were hectic, complicated by the fact that my group were making changes and decisions even a day before the stay. Despite that, my reservation agent, shout out to Mr. Buchanan, never flinched, whether it was... More

Was this review helpful? Yes 4
Natalie B, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Jason-Craig W, Thank you for taking the time to review your vacation with us at Sunset Beach Resort, Spa & Waterpark. We are indeed very pleased to know that you and your group of 38 had a great time with us. Thank you for highlighting the staff member, David Buchanan, for making it all possible. We are looking forward... More

New York City, New York
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Planning my 25th birthday most certainly had its ups & downs, but everything happens for a reason and doing your research will definitely help you. After a failed tediously planned out trip to Nassau, Bahamas went down the drain last minute on me; I began to stress out and feel like a destination birthday was not in the cards for... More

Was this review helpful? Yes 6
Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A short wonderful stay here! I spent most of my time on the beach. Water was so warm, spent the whole days at the beach. Food was pretty good, lots to choose from. The room was basic, clean and decent. Would definitely go back!

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

The hotel is in a nice location but too far away from the main town so you will require a taxi or if you do not mind walking depending on the heat. Friendly staff so welcoming and willing to listen to suggestions on improvements, the food is lovely and there is something for everyone's taste. The entainment will suit some... More

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 2
Phoenix, Arizona
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got back from a 7 day stay and Sunset Beach. I went with my husband and my parents. We all had a wonderful time. The staff are great! Paul, Tony, Jason and other members of staff really took care of use. The beaches were small, but beautiful. There was plenty to do and we did do a couple of... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Lazy river(32)
  • Very nice(24)
  • Jerk chicken(23)
  • Italian restaurant(19)
  • Great time(17)
  • Really good(9)
  • Gift shop(7)
  • Hip strip(5)
  • Tower B(5)
  • Ice cream machine(4)

Additional Information about Sunset Beach Resort, Spa & Water Park

Address: Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunset Beach Resort, Spa & Water Park 3.5*
Number of rooms: 306
Reservation Options:
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Also Known As:
Sunset Beach Resort Jamaica
Sunset Beach Jamaica
Sunset Beach Montego Bay
Sunset Beach Resort Spa Montego Bay
Sunset Beach Resort And Spa Jamaica
Beach Resort Sunset
Sunset Beach Resort Montego Bay Jamaica
Sunset Beach Resort Spa Jamaica
Montego Bay Sunset Beach Resort

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