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Sunset Beach Resort, Spa & Water Park

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Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
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Sunset Beach Resort, Spa & Water Park
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Sunset Beach Resort, Spa & Water Park
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4,413 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (933)
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Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have been to Jamaica over 60 times and clearly understand what is expected at an acceptable all-inclusive. CONS: - Breakfast is only server until 10 am. I do not enjoy waking up by 8:30 for breakfast! - Upon check-in reception tried to FORCE me to wear the bracelet on my left arm. I have worn a watch on my... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were here March 2015. Loved it. Pauline at check in desk was AWESOME got us checked in fast and very friendly. Jessica in housekeeping such a pleasant young lady. The resort was great food good room good and ALL staff friendly and always working. We will go back. A five star in my book. Thanks Pauline and Jessica. The... More 

Was this review helpful? Yes 2
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear PatA: Thank you for your comments and five star recommendation. We are so happy to hear that your check in experience was awesome and that our Pauline and Jessica did deliver the great customer service that we have become widely renowned for. Please know it would be our pleasure to welcome you and your family back as our family... More 

Calgary
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very nice resort...clean, lots of delicious food, drinks, friendly and helpful staff. Staff always seemed happy and easy going. lots of activities throughout the day happening. I had a great time and would definitely come back.

Was this review helpful? Yes 2
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Sunny30Calgary: Thank you for taking the time to share your review. Thanks also for the kind comments; very nice clean resort, lots of delicious food and drinks, lots of activities and most importantly friendly, helpful, happy, easy going staff. Our hotel mantra states, come as guest; stay as friends; return as family – it would be our pleasure to... More 

Usa, Tanzania
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I along with my parents stayed at Sunset March 17-24th. From the moment we arrived until our departure, each and every person we encountered at the Resort were so kind and helpful and friendly. Our tour manager, Tanya, did a great job of providing us with things to see and do. My husband celebrated his birthday while... More 

Was this review helpful? Yes 1
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Gerrc21: Thank you for taking the time to review your experiences while vacationing with us. Its great reading our staff were gracious in their service and did help to make your husband’s birthday memorable. It was indeed our pleasure to have hosted you and your family – we hope to welcome you all back in the near future. Always... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

This was my first time and definitely not my last time to sunset beach spa and water park resort in montego bay Jamaica. We had planned this trip in august of 2014 and wanted our wedding day to be absolutely perfect! That's exactly what it was PERFECT! All of the staff were very helpful and very polite ..it was the... More 

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Hutchinson, Minnesota
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I enjoyed our stay at the Sunset Beach Resort. We upgraded onsite to the Romance at Sunset package...included white linen dinner by the beach, flowers, wine, turn down service (fresh towels both morning and evening), a 2 room suite, and couples massages. If it's available when you check in - go for it! Well worth it at... More 

Was this review helpful? Yes
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear JulieB: Its great reading this being your first time in Jamaica and at Sunset Beach Resort – you enjoyed your stay with us. We are happy you enjoyed your upgrade; thanks for the recommendation. We thank you for selecting our resort as your vacation destination – we hope the elements of your experience have helped to showcase our aim,... More 

Fort Frances, Canada
Reviewer
3 reviews 3 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed March 14-21 at the Sunset. It is our second stay with this resort. We stayed 10 days December 2014 on our first trip. We felt right at home from the moment we entered the resort. Staff greeting us like family. The food in buffet was great something for everyone. No one goes away hungry. We... More 

Was this review helpful? Yes 5
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Sunsetters Shaun & Will: We are so pleased to see that you choose to return for yet another wonderful stay; thank you for the patronage! It’s our brand promise and pleasure to live by the saying ; arrive as guest, stay as friends, return as family – please know you are family and we do appreciate the continued support.... More 

Saskatoon, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here the week of March 16-23. When we arrived we were immediately greeted by a friendly worker, he took our luggage and made us a drink for the walk/elevator ride to our room. I read some reviews of the rooms being outdated... Looked fine to me and we slept great. The only thing I found odd was that... More 

Was this review helpful? Yes 7
United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Resort was nice but way too commercialised! We payed for an all inclusive resort but found if you don't tip everyone then it can take ages to get served. We ate at the Caribbean one night and had to wait 20 minutes to get a drink but people were coming in after us and got served straight away. Unless you... More 

Was this review helpful? Yes 2
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

I am not one to usually complain but this was horrible. Didn't sleep for the first three nights because it was so loud...was moved to a worse room and than moved again which was nice but honestly there was no quality to the food, service, cleanliness, entertainment(what entertainment) nothing was really advertised and there did not seem to be security... More 

Was this review helpful? Yes 3
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Breakaway66: We sincerely regret hearing of your dissatisfaction with your stay including your room assignment and your overall vacation experience. Please accept our apologies for any shortcomings and inadequate service you experienced during your stay, as your dissatisfaction is of great concern to us. We thank you for sharing your experience and allowing us to internally address some of... More 

Hotel Review Summarization

What travelers say

  • Lazy river(31)
  • Very nice(24)
  • Jerk chicken(23)
  • Italian restaurant(18)
  • Great time(17)
  • Really good(9)
  • Gift shop(7)
  • Tower B(5)
  • Hip strip(5)
  • Ice cream machine(4)
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