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Sunset Beach Resort, Spa & Water Park

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Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
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Sunset Beach Resort, Spa & Water Park
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Sunset Beach Resort, Spa & Water Park
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4,409 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very nice resort...clean, lots of delicious food, drinks, friendly and helpful staff. Staff always seemed happy and easy going. lots of activities throughout the day happening. I had a great time and would definitely come back.

Was this review helpful? Yes
Usa, Tanzania
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I along with my parents stayed at Sunset March 17-24th. From the moment we arrived until our departure, each and every person we encountered at the Resort were so kind and helpful and friendly. Our tour manager, Tanya, did a great job of providing us with things to see and do. My husband celebrated his birthday while... More 

Was this review helpful? Yes
Fort Frances, Canada
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed March 14-21 at the Sunset. It is our second stay with this resort. We stayed 10 days December 2014 on our first trip. We felt right at home from the moment we entered the resort. Staff greeting us like family. The food in buffet was great something for everyone. No one goes away hungry. We... More 

Was this review helpful? Yes 4
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Sunsetters Shaun & Will: We are so pleased to see that you choose to return for yet another wonderful stay; thank you for the patronage! It’s our brand promise and pleasure to live by the saying ; arrive as guest, stay as friends, return as family – please know you are family and we do appreciate the continued support.... More 

Saskatoon, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here the week of March 16-23. When we arrived we were immediately greeted by a friendly worker, he took our luggage and made us a drink for the walk/elevator ride to our room. I read some reviews of the rooms being outdated... Looked fine to me and we slept great. The only thing I found odd was that... More 

Was this review helpful? Yes 7
United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Resort was nice but way too commercialised! We payed for an all inclusive resort but found if you don't tip everyone then it can take ages to get served. We ate at the Caribbean one night and had to wait 20 minutes to get a drink but people were coming in after us and got served straight away. Unless you... More 

Was this review helpful? Yes 2
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I am not one to usually complain but this was horrible. Didn't sleep for the first three nights because it was so loud...was moved to a worse room and than moved again which was nice but honestly there was no quality to the food, service, cleanliness, entertainment(what entertainment) nothing was really advertised and there did not seem to be security... More 

Was this review helpful? Yes 3
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Breakaway66: We sincerely regret hearing of your dissatisfaction with your stay including your room assignment and your overall vacation experience. Please accept our apologies for any shortcomings and inadequate service you experienced during your stay, as your dissatisfaction is of great concern to us. We thank you for sharing your experience and allowing us to internally address some of... More 

Senior Contributor
35 reviews 35 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this Hotel last minute for a quick get away from the cold in Toronto. We stayed in a Ocean Sunset View room. As my title suggests this is a very average no frills hotel, some site's list the Hotel as a 4 STAR, well it is a 3 STAR period. Rooms - Basic but clean, LCD TV, offer... More 

Was this review helpful? Yes 3
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Murrahj: Please allow us to apologize for your dissatisfaction with your stay. We’re sorry to read you were underwhelmed with your bathroom assignment; the waterpark; internet service and worst of all the terrible bar service you experienced – this is unacceptable and out of character for our standards of employment and is now under review. Please know the comfort... More 

Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had the privilege of attending our friends wedding here. Our grandson also attended with us. We found the rooms to be comfortable and clean. The restaurants and buffet.were very good. The beaches were not as nice as some other resorts but adequate. The pools were very nice and clean. Lots of activities going on for people of all ages.... More 

Was this review helpful? Yes 2
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Thongman: Thank you for taking the time to share your review. We are elated to read that you have received value for your money. Thanks also for your kind comments particularly relating to comfortable and clean rooms; good buffet and restaurants; adequate beaches; nice and clean pools and lots of activities for people of all ages – we do... More 

Cuyahoga Falls, Ohio
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

AIRPORT- We arrived on a Wednesday afternoon at Montego Bay Airport. We had arranged for pickup from Best Jamaica Tours. They arrived on time even though our plane was delayed. They kept track of us and as soon as we arrived they were there. The gentlemen even stopped to get some Otaheite Apples for us to try. ARRIVAL -Once we... More 

Was this review helpful? Yes 12
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The location is perfect with beautiful water and a well looked after beach. You get to see some of the most beautiful sunsets from this location. If you're a morning person and prefer sunrises, a short walk in front of the resort will work. The layout is very smartly designed, for example they have an adult pool area and a... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Lazy river(31)
  • Very nice(24)
  • Jerk chicken(23)
  • Italian restaurant(18)
  • Great time(17)
  • Really good(9)
  • Gift shop(7)
  • Tower B(5)
  • Hip strip(5)
  • Ice cream machine(4)
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Beach (33)
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Junior Suite (9)
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Kid's Pool (3)
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One Bedroom Suite (14)
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Pool 1 (7)
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