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Sunset Beach Resort, Spa & Water Park

Travelers' Choice award winner
Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
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1 room 1 guest
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Sunset Beach Resort, Spa & Water Park
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4,688 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Queens, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I chose this resort due to the fact i stayed at the Sunset Jamaica Grande in Ocho Rios in 2014 and was satisfied with the company. The Sunset Resort in Montego Bay was even better. The staff is friendly, especially Ms. Pauline at the front desk and Coswayne in the lobby. The food was great. I only ate at the... More 

Was this review helpful? Yes 2
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our second visit to Sunset for a day pass off the Carnival Dream. The first visit was November 2012 where my husband and I got married at their property. They did an outstanding job and everyone was so nice and friendly. We returned April 2015 with our children and once again it was great. Everyone is really nice... More 

Was this review helpful? Yes 2
New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

(8/19/2015 - 8/26/2015) First let me say that the staff here is great! I love all of the servers in the main buffet, and I have to say thank you to Jonnoy (sorry if I spelled it wrong) because my picky kids only wanted french fries, and he made them french fries. Also, we love the ladies in the kids... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is our first time at Montego Bay's Sunset Beach Resort, Spa & Water Park. When we first arrived at this resort, we were not sure what our expectation is going to be like .... Our front desk reception warm and friendly ladies, Myoka and Audrey were so helpful in making us feel welcomed. Banana Walk Restaurant's Chef Asha and... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Sunset beach resort and spa- Teen centre The teen centre at this hotel is really nice the facilities are good and the staff are very welcoming and funny. Lashana and jenesha were the members of staff in there and they really made me enjoy my holiday thanks guys ly💖

Was this review helpful? Yes 1
New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

If you are looking to stay somewhere that is at least 4 star with quality accommodations and food this is not the resort. It is a motel fronting as a hotel. It is the BATES MOTEL IN 2015. This place needs to be shut down immediately. If you have reservations at this place GET YOUR MONEY BACK NOW. They only... More 

Was this review helpful? Yes 6
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, The satisfaction of our guests is our highest priority. We thank you for your candid review of your recent stay at our resort, because your feedback is extremely valuable to us as we strive to improve with each and every stay. Regrettably, we did not have the opportunity to meet you in person to discuss your specific... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I just recently came to Sunset Beach Resort and I spent most of my time in the Teen Centre, near the lazy river. The two ladies who work there Jenesha and Lashana are really nice and very helpful, if you go to this resort you need to go to the teen centre!

Was this review helpful? Yes 3
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write a review. We sincerely appreciate your comments about, Jenesha and Lashana, our coordinators in the Teen Centre. Our resort aims to provide a truly unique experience for our guests of all ages. Therefore, we are thrilled that we received your endorsement of our Teen Centre, and its... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My stay at Sunset Beach was great, they're are so many great activities to do and the food is great. My favourite part about my stay was the teen centre! We had so much fun there, we had parties and I participate in the talent show the same day! It wouldn't have been as much fun without our teen centre... More 

Was this review helpful? Yes 1
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, Thank you for sharing your experiences and for your kind words about our Teen Centre. As a family resort, it is especially gratifying to know that our Teen Centre Coordinators, Jenesha and Lashana, succeeded in immediately connecting with you and ensuring that you had a lot of fun. We look forward to welcoming you back to our... More 

Isle of Wight, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

this was by far the best holiday I have ever been on with family. The hotel staff were all absolutely fantastic, one young woman almost becoming a best friend to my younger sister. The all inclusive deal is really worth it, you are able to have as many drinks as you want a day with fantastic breakfast, lunch, dinner and... More 

Was this review helpful? Yes 1
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, Thank you for your amazing review, and for sharing your experiences on Trip Advisor. We are happy to know that your stay with us was, “by far the best holiday “, that you have ever been with your family. We appreciate your comment about our Team Members. They genuinely enjoy working in our industry and endeavor, every... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was nice but this property is out of the way only minutes from airport just outside of freetown it is not near anything within walking distance. However that aside the establishment has no problems with theft that I could see for the first time Jamaica tourist it may be a great place with the no hustle locals of the... More 

Was this review helpful? Yes 1
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review our resort, we value the opinion of our guests. We sincerely appreciate your positive comments regarding security at our resort. Your concern about the number of jelly fish, on this side of our island, was noted. However, our resort is located in a protected Marine Park area and as... More 

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