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Sunset Beach Resort, Spa & Water Park

Travelers' Choice award winner
Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
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1 room 1 guest
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Sunset Beach Resort, Spa & Water Park
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4,690 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,006)
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  • All months
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Toronto, Canada
Level Contributor
4 reviews
2 of 5 stars Reviewed yesterday NEW

I was invited by returning guest, to find this hotel very disappointing service received. Poor housekeeping, i.e. Not very clean in room, around pool area aunts crawling everywhere, as well as in bathroom in suite, inside pool dirty- not cleaned often enough.From first day arrival to the very last day (Aug.22-29/15) had to call for towels, not enough or no... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

We travelled to Montego Bay in early August 2015, to attend a wedding for a couple we are close friends with. Since our son is 2, we didn't want to leave him with anyone back home for a whole week, but we were very concerned about leaving him with a babysitter in a different country. Once we got into the... More 

Was this review helpful? Yes
Akron, Ohio
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Upon arrival, we asked if there were any upgraded rooms available & we we able to upgrade to a full suite for only $20 per night more! Great corner room on the 7th floor with 270 degree views! Pools & water park were great, spent a lot of time there. Beach was not the best we have been to,(small/narrow) but... More 

Was this review helpful? Yes
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, Thank you so much for your review. We are delighted to know that you enjoyed your accommodation, as well as the pools…the Water Park and of course the beautiful sunsets. Your comments about our staff, proves that we have accomplished our mission of providing our guests with excellent hospitality and service. We look forward to another opportunity... More 

Queens, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I chose this resort due to the fact i stayed at the Sunset Jamaica Grande in Ocho Rios in 2014 and was satisfied with the company. The Sunset Resort in Montego Bay was even better. The staff is friendly, especially Ms. Pauline at the front desk and Coswayne in the lobby. The food was great. I only ate at the... More 

Was this review helpful? Yes 3
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our second visit to Sunset for a day pass off the Carnival Dream. The first visit was November 2012 where my husband and I got married at their property. They did an outstanding job and everyone was so nice and friendly. We returned April 2015 with our children and once again it was great. Everyone is really nice... More 

Was this review helpful? Yes 2
New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

(8/19/2015 - 8/26/2015) First let me say that the staff here is great! I love all of the servers in the main buffet, and I have to say thank you to Jonnoy (sorry if I spelled it wrong) because my picky kids only wanted french fries, and he made them french fries. Also, we love the ladies in the kids... More 

Was this review helpful? Yes 3
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, Thank you for selecting our resort for the 2nd time as your family’s vacation destination, and for taking the time to give us a straightforward and detailed feedback on Trip Advisor. We value both the great comments, and the 'not so great' comments. As a family resort, we were delighted to read that your 5 year old... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This is our first time at Montego Bay's Sunset Beach Resort, Spa & Water Park. When we first arrived at this resort, we were not sure what our expectation is going to be like .... Our front desk reception warm and friendly ladies, Myoka and Audrey were so helpful in making us feel welcomed. Banana Walk Restaurant's Chef Asha and... More 

Was this review helpful? Yes 1
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, When I logged onto my computer and read your review, it made my day! Thank you so much for choosing our resort, for taking the time to share your experiences on Trip Advisor. It means a lot to us, Management and Staff, that you highlighted the staff members who made your stay especially delightful. We are so... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Sunset beach resort and spa- Teen centre The teen centre at this hotel is really nice the facilities are good and the staff are very welcoming and funny. Lashana and jenesha were the members of staff in there and they really made me enjoy my holiday thanks guys ly💖

Was this review helpful? Yes 1
New York City, New York
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

If you are looking to stay somewhere that is at least 4 star with quality accommodations and food this is not the resort. It is a motel fronting as a hotel. It is the BATES MOTEL IN 2015. This place needs to be shut down immediately. If you have reservations at this place GET YOUR MONEY BACK NOW. They only... More 

Was this review helpful? Yes 9
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, The satisfaction of our guests is our highest priority. We thank you for your candid review of your recent stay at our resort, because your feedback is extremely valuable to us as we strive to improve with each and every stay. Regrettably, we did not have the opportunity to meet you in person to discuss your specific... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I just recently came to Sunset Beach Resort and I spent most of my time in the Teen Centre, near the lazy river. The two ladies who work there Jenesha and Lashana are really nice and very helpful, if you go to this resort you need to go to the teen centre!

Was this review helpful? Yes 3
Karlene W, Manager at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write a review. We sincerely appreciate your comments about, Jenesha and Lashana, our coordinators in the Teen Centre. Our resort aims to provide a truly unique experience for our guests of all ages. Therefore, we are thrilled that we received your endorsement of our Teen Centre, and its... More 

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