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Sunset Beach Resort, Spa & Water Park

Travelers' Choice award winner
Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
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What travelers say:
Lazy river
(30)
Very nice
(22)
Jerk chicken
(21)
Sunset Beach Resort, Spa & Water Park
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Sunset Beach Resort, Spa & Water Park
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4,448 reviews from our community

Traveler rating
    1,326
    1,800
    725
    358
    239
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1,550
955
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (943)
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    (1366)
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Barrie, Canada
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Will after 4 days staying at this resort we are impressed so far. I will do a full review when my vacation is over and im back home to Canada. Food here is outstanding!! Resort is super clean. Staff are amazing. Beaches are clean and safe for kids. Dont understand why any negative feedback regarding this resort however in 4... More 

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

We arrived at this resort, and were immediatly greeted with drinks during check in. The room they initially put us in was right above the disco and very loud, about midnight on the first night I went to speak with the front desk for a possible room switch for our vacation she said it was possible however to come back... More 

Was this review helpful? Yes 1
Happy Valley-Goose Bay, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Just returned from getting married here! I cannot rave enough about Shelley(our wedding planner)and her team. They did everything to make sure our day was the best day ever. Our wedding day was absolutely perfect. Hats off to you Shelley!!!!!! Thank you for doing an awesome job:) The staff here were very friendly. Ann Marie was in house keeping during... More 

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Pittsburgh, Pennsylvania
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family had a wonderful time at the resort,the staff was welcoming and room was nice and clean. food was delicious and something for everyone's appetites. My teenage cousins enjoyed the teen center,fun activities to do and great staff like Lashana and Jenesha made their time in the center worth-wile.

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

A beautiful, fun place. Very clean restaurant to eat in. So much to do, many pools, lazy river, tall slides, putt putt golf, snorkeling, sailing, kayaking. The snorkeling was great with many different fish to see. A 5 minute ride from the Carnival cruise port.

Was this review helpful? Yes 2
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Mcnz99: Thank you for taking the time to share your experiences while vacationing with us. Thanks also for your kind comments – beautiful fun place, very clean restaurants, so much to do!! We thank you for selecting our resort as your vacation destination; please know it was our pleasure hosting you and your family. Always at your Service!! Marcey... More 

Kensington, Maryland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a 7 day vacation here with my family of 4. Our trip was fantastic! I cannot say enough about how fabulous the staff was in particular Coswayne (guest services) who made a point of checking in with us daily to see how we were doing, Pauline (housekeeping) who was so accommodating, and Ifreika(morning smoothie maker, a favorite... More 

Was this review helpful? Yes 1
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear AH: Its great reading you just returned home from a fantastic vacation. We’re happy our staff were gracious in their service and did deliver the top notch customer service we take pride in being known for. Thank you for highlighting members of staff who goes above and beyond in helping to make your vacation a memorable one. Thanks also... More 

aruba
Contributor
17 reviews 17 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is just ok, the best part of the resort are the Ala carte restaurants, but there is a catch, we did try to make reservations in advance with no success, I was told I had to call on Saturday or Sunday the week before I arrived as they didn't have the schedule until then, as I was arriving... More 

Was this review helpful? Yes 1
Chevy Chase, Maryland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We spent 3 nights in Port Antonio at the Goblin Hill Villas and then came here for 4 nights - a completely different experience. I wish we would have flipped the number of rooms and spent another night at Goblin Hill. The one thing we loved about this hotel is that you could walk out of your room, down to... More 

Was this review helpful? Yes
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear JackieE: Thank you for taking the time to share your family's experience while vacationing with us. We are sorry to hear that you were underwhelmed by your time spent with us, especially regarding the dining experience and the cost of WIFI. We share our guests' input with our management team and take take these reviews as an opportunity to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The resort is good for family but the room need to decorate. Apart from that the staff are friendly .Parricia ,Shameka ,Romario .Lethecia . Domion Shantol . The staff at the kids club friendly and welcoming. A Jamaica hotel without salt mackerel and green bananas what happened .

Was this review helpful? Yes 1
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Winsome P; We’re sorry you did not get to have your salt mackerel and green bananas while staying with us. Our salt mackerel is served on Sundays . You missed it!! Thank you for your input – we value your review and have taken note of your comments regarding the room. We are happy to read you found our... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I have never felt the need to write a review before now. I've read too many bad reviews for me not to say something. My family and I have traveled to many resorts within the U.S., Mexico and the Caribbean, this resort has the friendliest staff and guests by far! We made many new friends while there for the week.... More 

Was this review helpful? Yes 6
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Guest: Thank you for taking the time to write your review. Its great reading you had an amazing stay and as such felt the need to write about it. We are happy to read that you found our guest and staff to be the friendliest when comparing your travels to other resorts in the US, Mexico and the Caribbean.... More 

Hotel Review Summarization

What travelers say

  • Lazy river(30)
  • Very nice(22)
  • Jerk chicken(21)
  • Italian restaurant(17)
  • Great time(16)
  • Really good(9)
  • Gift shop(5)
  • Hip strip(4)
  • Ice cream machine(4)
  • Kid Club(4)
Questions? Get answers from hotel staff and past guests. Ask a question

4,121 photos of this hotel

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Hotel & grounds (791)
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Pool/beach area (1008)
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Family/play areas (93)
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View from room (352)
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Bathroom (34)
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Room/suite (324)
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Dining (191)
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Business center/function rooms (30)
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Videos (6)
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Other (998)

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Amenities (44)
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Bay View Rooms (35)
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Beach (33)
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Junior Suite (9)
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Kid's Pool (3)
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One Bedroom Suite (14)
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Pool 1 (7)
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Pool 2 (8)
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Pool 4 (1)
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Restaurants and Bars (76)
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The Hotel (32)

Management photos: Courtesy of the property manager

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Pool/beach area (9)
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Dining (5)
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Business center/function rooms (3)
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Hotel & grounds (9)
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View from room (3)
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Family/play areas (1)
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Other (2)
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