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Sunset Beach Resort, Spa & Water Park

Travelers' Choice award winner
3.5 of 5
Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
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Sunset Beach Resort, Spa & Water Park
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Sunset Beach Resort, Spa & Water Park
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4,445 reviews from our community

Traveler rating
    1,325
    1,798
    725
    358
    239
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1,547
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

My family had a wonderful time at the resort,the staff was welcoming and room was nice and clean. food was delicious and something for everyone's appetites. My teenage cousins enjoyed the teen center,fun activities to do and great staff like Lashana and Jenesha made their time in the center worth-wile.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

A beautiful, fun place. Very clean restaurant to eat in. So much to do, many pools, lazy river, tall slides, putt putt golf, snorkeling, sailing, kayaking. The snorkeling was great with many different fish to see. A 5 minute ride from the Carnival cruise port.

Was this review helpful? Yes 2
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Mcnz99: Thank you for taking the time to share your experiences while vacationing with us. Thanks also for your kind comments – beautiful fun place, very clean restaurants, so much to do!! We thank you for selecting our resort as your vacation destination; please know it was our pleasure hosting you and your family. Always at your Service!! Marcey... More 

Kensington, Maryland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from a 7 day vacation here with my family of 4. Our trip was fantastic! I cannot say enough about how fabulous the staff was in particular Coswayne (guest services) who made a point of checking in with us daily to see how we were doing, Pauline (housekeeping) who was so accommodating, and Ifreika(morning smoothie maker, a favorite... More 

Was this review helpful? Yes 1
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear AH: Its great reading you just returned home from a fantastic vacation. We’re happy our staff were gracious in their service and did deliver the top notch customer service we take pride in being known for. Thank you for highlighting members of staff who goes above and beyond in helping to make your vacation a memorable one. Thanks also... More 

aruba
Contributor
17 reviews 17 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel is just ok, the best part of the resort are the Ala carte restaurants, but there is a catch, we did try to make reservations in advance with no success, I was told I had to call on Saturday or Sunday the week before I arrived as they didn't have the schedule until then, as I was arriving... More 

Was this review helpful? Yes 1
Chevy Chase, Maryland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

We spent 3 nights in Port Antonio at the Goblin Hill Villas and then came here for 4 nights - a completely different experience. I wish we would have flipped the number of rooms and spent another night at Goblin Hill. The one thing we loved about this hotel is that you could walk out of your room, down to... More 

Was this review helpful? Yes
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear JackieE: Thank you for taking the time to share your family's experience while vacationing with us. We are sorry to hear that you were underwhelmed by your time spent with us, especially regarding the dining experience and the cost of WIFI. We share our guests' input with our management team and take take these reviews as an opportunity to... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

The resort is good for family but the room need to decorate. Apart from that the staff are friendly .Parricia ,Shameka ,Romario .Lethecia . Domion Shantol . The staff at the kids club friendly and welcoming. A Jamaica hotel without salt mackerel and green bananas what happened .

Was this review helpful? Yes 1
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Winsome P; We’re sorry you did not get to have your salt mackerel and green bananas while staying with us. Our salt mackerel is served on Sundays . You missed it!! Thank you for your input – we value your review and have taken note of your comments regarding the room. We are happy to read you found our... More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

I have never felt the need to write a review before now. I've read too many bad reviews for me not to say something. My family and I have traveled to many resorts within the U.S., Mexico and the Caribbean, this resort has the friendliest staff and guests by far! We made many new friends while there for the week.... More 

Was this review helpful? Yes 6
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Guest: Thank you for taking the time to write your review. Its great reading you had an amazing stay and as such felt the need to write about it. We are happy to read that you found our guest and staff to be the friendliest when comparing your travels to other resorts in the US, Mexico and the Caribbean.... More 

Martensville, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice resort to bring your family to. They have a theme water park and planned activities for children. The ride from the airport to resort is quick after a long plane trip. Adult activities are also available on the beach or around the pool. We have visited this resort six times. They treat returning guests very well.... More 

Was this review helpful? Yes 3
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Sunsetter Judlenn: Wow! All of six times visiting with us – please know we appreciated the continued patronage; you are our very highly valued family. Thank you for taking the time to share your experiences and also for making note of the food and drinks quality, the clean rooms and the friendliness of our staff. Our staff are our... More 

Brooklyn Park, Minnesota, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved this resort, had lots of activities for the kids 9-19. The buffet food was not great but it was decent, don't miss the Jerk Chicken on the Patio it was Fantasic. Rooms were clean and beds were comfortable, my wife and I enjoyed the beach and the kids loved the water park. This is definitely geared more to the... More 

Was this review helpful? Yes 5
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear DanK: We’re happy to read that you love this resort and also both you and your wife enjoyed the beach and your kids loved the water park. Thanks for making note of the jerk chicken on the patio and the clean rooms and comfortable beds. Our hotel mantra states – come as guests; stay as friends and return as... More 

Raeford, North Carolina
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The resort needs to be remodeled immediately. There is no refrigerator in the room, no internet included in the all inclusive trip, and no room service. I have never wrote a review but this terrible horrific place of a resort needed to be call out. I have been traveling for the last 17 years and this is the worst vacation... More 

Was this review helpful? Yes 5
MarceyEllis, Staff at Sunset Beach Resort, Spa & Water Park, responded to this review

Dear Jacqueline B: We're sorry to hear of your dissatisfaction with your vacation experience. It is our Sunset Resorts brand promise to always work to provide every guest with a fantastic experience in paradise, so please accept our sincere apologies. We're also sorry that you left this resort without these concerns being identified and addressed. Please note, we review all... More 

Hotel Review Summarization

What travelers say

  • Lazy river(30)
  • Very nice(22)
  • Jerk chicken(21)
  • Italian restaurant(17)
  • Great time(16)
  • Really good(9)
  • Gift shop(5)
  • Hip strip(4)
  • Ice cream machine(4)
  • Kid Club(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (34)
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Dining (191)
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Amenities (44)
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Bay View Rooms (35)
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Beach (33)
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Junior Suite (9)
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Kid's Pool (3)
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One Bedroom Suite (14)
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Pool 1 (7)
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Pool 2 (8)
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Pool 4 (1)
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The Hotel (32)

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Pool/beach area (9)
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Dining (5)
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Hotel & grounds (9)
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