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Terra Nova All Suite Hotel

Certificate of Excellence
17 Waterloo Road, Kingston, Jamaica
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Terra Nova All Suite Hotel
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Terra Nova All Suite Hotel
Terra Nova All Suite Hotel
Terra Nova All Suite Hotel
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163 Reviews from our TripAdvisor Community

Traveler rating
    105
    39
    9
    5
    5
See reviews for
30
28
10
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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West Palm Beach, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Great place with excellent service oriented personnel. Remodeled rooms with modern decoration. Superb restaurants with excellent cuisine. I have not tried all facilities but I plan to go back and enjoy even more

Review collected in partnership with this hotel

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Mid Florida, Florida
Top Contributor
90 reviews 90 reviews
41 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was recommended by business associates and it did not disappoint. It is pricier but after staying there it was clearly different than most alternatives. The staff was very helpful and jumped on any requests. We were there three nights and tried all three of the restaurants. All were very good. The rooms are surprisingly well appointed - no complaints.... More 

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Jakarta
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Excellent service. High standrad rooms. Free internet. Breakfast could be richer, but otherwise first class stay and service. Very good location. One of the best hotels in Kingston. Recommended.

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ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jakarta, We are elated that you enjoyed your recent stay with us at the Terra Nova All-Suite Hotel. We appreciate your feedback on our buffet breakfast, as we are always exploring ways to reinvent and enhance our menu options. We hope that you will be able to experience the changes on your return. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Love this place I could live here The staff are fantastic facilities are first class and pastries to die for available all day. Which means spending more time in the gym but this is also a pleasure here.

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ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Barbara M, We are thrilled that your experience here at the Terra Nova All-Suite Hotel inspired a review with such great acclamation. We are delighted that you enjoyed the luxury amenities and service provided throughout your visit and hope to host you again in the near future. More 

Sarasota, Florida
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel while on a group birding trip. It was easy to check in. The room was beautiful with all the modern conveniences one would expect at a five star hotel. Breakfast and dinner were first rate and we got to see a number of beautiful birds on the hotel's lush grounds. Could not think of a... More 

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ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Owen Comora, Thank you for sharing your experience with the Trip Advisor community on your most recent stay with us at the Terra Nova All-Suite Hotel. We are happy your check in process went smoothly as we endeavour to please from the moment our guests step onto our grounds. We appreciate your business and look forward to hosting you... More 

Sarnia, Canada
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 24, 2015

My husband and I recently had an extended stay here and it was wonderful. From the turn down service ( and cookies) at night to the fabulous breakfast in the morning we loved it. Our room was very comfortable , with small fridge , coffee maker and kettle. Housekeeping ladies very friendly and efficient . Had dinner several evenings in... More 

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ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Deb4085, We are thrilled that you had a wonderful time here at the Terra Nova All-Suite Hotel. We are happy you enjoyed our modernized Junior-Suite, the variety and selections offered on our breakfast and dinner menus as well as the customized turn-down service. Thank you for posting your review and we look forward to your return. More 

Central London
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 21, 2015

This was my third stay at the Terra Nova - the first since it was fully refurbished a year or so ago. All of the old style charm is still there but boy are the rooms upmarket and chic. Real elegance at a very reasonable price. Highly recommended!

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ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear SL-SouthKen, Thank you for sharing your post recent experience with us at the Terra Nova All-Suite Hotel. Our intention was to maintain the Old World Charm that so many of our loyal guests enjoy and complement this with the touch of modern conveniences. We are happy to know the changes made were much to your liking and that once... More 

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 15, 2015

We only had one night here but it was a fantastic stay. The hotel itself was very luxurious and the service was great. Everything was of a high quality and nothing any trouble for the staff. We were given a complimentary upgrade to a suite which was lovely.

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ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Toni W, Thank you for your heart warming review on your experience with us at the Terra Nova All-Suite Hotel. We are elated to know the service provided and the signature decor exceeded your expectations. We hope that on your next visit you will stay with us for a little while longer. More 

Kingston, Jamaica
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 12, 2015

Extensive menu at the breakfast buffet. Expensive but good. Good place for a breakfast meeting. I didn't see the rooms but the lobby and grounds were beautiful. this is the nicest hotel restaurant so far.

Was this review helpful? Yes 2
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Doug H, Thank you for your five-star rating on our daily, Jamaican buffet style breakfast. We hope that on your next trip you will be able to experience the full Signature Caribbean Luxury that we take pleasure in providing. We look forward to another visit soon. More 

Kingston, Jamaica
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2015

At check in the receptionist could not find my reservation which was done online . I was a bit impatient since I was checking in at 10 pm at night and was very tired . The reservation was later found and an apology was extended which I accepted .Everything went up hill from then on . I had a great... More 

Was this review helpful? Yes 1
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Penicole, Thank you for your feedback on your recent stay with us at the Terra Nova All-Suite Hotel. We sincerely apologize for the inconvenience caused during check-in but are relieved to know that your experience with us from thereon was nothing short of excellent. We will continue to improve on our operations to serve you better. We look forward... More 

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