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All 22 Kingston hotels

Terra Nova All Suite Hotel

4.0 of 5 Hotel   |   17 Waterloo Road, Kingston, Jamaica
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Terra Nova All Suite Hotel
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85%
Ranked #2 of 22 hotels in Kingston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
dealmaker Atlanta
  • Overview
  • Reviews (121)
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  • Room tips (30)
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121 people have reviewed this hotel

Traveler rating
    75
    29
    7
    5
    5
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21
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51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Atlanta
Top Contributor
336 reviews 336 reviews
78 hotel reviews
207 helpful votes 207 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Terra Nova is a very warm and enchanting hotel that takes you back to the old upscale Jamaican style facility with a bit of the British charm. The furnishings are older style that blend in with the ambience.The suites are large. Service is very nice with allot of charm.The formal dining room is elegant, but service is a bit slow.... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

Familiar to the typical "all inclusive" beachfront resort, my wife and I were surprised by this gem in the middle of the city. The staff went out of their way to cater to us. From the manager Share Greenland who worked diligently to make sure our luggage reached us after they missed our flight. To the wait staff who served... More

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Kent England
Contributor
20 reviews 20 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Terra nova staff work hard to ensure guests are well looked after . It's a hotel with huge potential as the newly renovated bedrooms really are excellent for this area. They are extremely clean, large comfortable beds with fine linens and have a Kelly Hoppen vibe! Bathrooms great and so is the bar . However a big disappointment here is... More

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Ada
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2014

This place is a real gem! The food was amazing, especially the breakfast! The service was impeccable, very clean, and personal. We went back for dinner even after we had moved to another hotel because we had previously booked another place. For us, this the best Hotel in Kingston. When we went to a famous all-inclusive resort hotel in Ocho... More

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RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear David R, Thank you for sharing your dining experience at the Terra Nova All-Suite Hotel. It is evident that the impeccable personable service you received left you wanting more and as such you had to return even after staying elsewhere. We are very happy to know that you enjoyed the delectable cuisine and that we exceeded your expectations. Please... More

Ellenwood, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

We had a beautiful 2 night stay in room 404. The service was superb, friendly atmosphere, excellent food and entertainment. Our room was very inviting, clean, and the decor was tastefully done. Flawless check-in and welcome call by the manager. Shout out to Kevin at the bar who made us a mean cocktail. Father's day brunch was awesome. Need not... More

Was this review helpful? Yes 2
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Fitzroy L, Nothing beats a great review on superb service, excellent food, decor and entertainment. It motivates us at the Terra Nova All-Suite Hotel to raise the bar every opportunity we get. We will be certain to commend our team, particularly Kevin (Bartender) and we hope to see you and the family again at our next Father’s Day Brunch... More

A TripAdvisor Member
5 of 5 stars Reviewed June 13, 2014

The food was great. I loved it. I had salmon and it was really tasty. Friendly staff. Will be going back there. You should go there and then have drinks at Montecarlo on the same property. They have good drink mixes at affordable prices.

Was this review helpful? Yes 1
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Trip Advisor Member, Thank you for your feedback on your dining experience at the Terra Nova All-Suite Hotel. We do hope that you come again to experience Terra Nova in all its glory-delectable meals, impeccable service and luxurious accommodation. Best Regards More

Long Island, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2014 via mobile

I stayed at this hotel in the heart of kingston and it is the best place to stay in kingston. The service was wonderful, one of the managers miss Greenlawn is very patient helps in every way she can she welcome guess with a pleasant smile at all times. the room are always excellent this is the only place I... More

Was this review helpful? Yes 1
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jamaica 43, A warm thank you for your review posted on your delightful stay at the Terra Nova All-Suite Hotel. We are encouraged to continue to improve on our customer service in order to keep you our valued guest very satisfied. We endeavour to make the experience an unforgettable one and we certainly are looking forward to hosting you... More

Abu Dhabi, United Arab Emirates
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2014

Stayed at The Terra Nova All Suite for one night and I must admit, the place simply AWESOME. Farrah at Reception checked both rooms in and she was great, Richard our Bell Man was awesome too. The rooms are immaculate and very comfortable...equipped with a digital safe, iron and ironing board, smart TV, refrigerator and all the amenities one would... More

Was this review helpful? Yes 8
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear DB, It is truly heart-warming to read your positive comments on your last stay with us at the Terra Nova All-Suite Hotel. Feedback such as this compels us to consistently raise the bar especially in customer service and you have proven in your review that our staff delivered beyond your expectation. We will be sure to relay commendations to... More

Fort lauderdale
1 review
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 2, 2014 via mobile

Attended a wedding there, family occupied 3 rooms while there. While at the wedding 2 of the rooms was entered in by staff per management and when we checked our handbags there was a small amount of cash taken from each wallet that was left behind there was no forced entry noted .We made a report to security and requested... More

Was this review helpful? Yes 11
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Xciden, Let me first take this opportunity to say that every service complaint is taken seriously at the Terra Nova All-Suite Hotel, especially if theft is alleged. We were of the opinion that you left the hotel satisfied with the involvement of management and security. By your own admission, you were not sure of when the loss took place.... More

Mt . vernon
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 23, 2014

The hotel's appearance was nice. The check in process was horrible and not that welcoming. Once I got to my room I was very impressed with the new renovations. The room was extremely clean and comfortable. The rooms are very much up to standards. Perfect job the new bar looks great the entire set up was very nice, the pool... More

Was this review helpful? Yes 2
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear pjames 0320, Thank you for sharing your experience at the Terra Nova All-Suite with other Trip Advisor users. We appreciate your commendations regarding our recently refurbished rooms, great cuisine, vibrant Regency Bar and Lounge, as well as the professional service you received. It was unfortunate that your check in process was not a smooth one and for this we... More

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Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
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Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston

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Amenities

Bar / Lounge Beverage Selection Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Business Hotel in Kingston #2 Family Hotel in Kingston
Hotel Class
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 
Number of rooms
48

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