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The Jamaica Pegasus Hotel

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81 Knutsford Boulevard, Kingston Kingston 5, Jamaica
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1 room 1 guest
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The Jamaica Pegasus Hotel
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333 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • French first
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  • Portuguese first
  • Russian first
  • Spanish first
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    (333)
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    (88)
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    (97)
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Fort Collins, Colorado
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is decent. For Kingston, your choices are limited right now and the normal chains aren't available. For business travelers, they have some AMEX issues 90% of the time, so be prepared for that. They also run every meal through the AMEX instead of combining it to your room charge (even if you use room charge). If your expense... More 

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Miami, Florida
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Pegasus about 2 weeks ago .. Good Hotel overall , was remodeled to a good taste however, most of the detail were over sighted,.. Most of the room have a very OLD thermostat , most of the caulking in the Sink, Bathtub look really old and peeling off with some , having some mold , The... More 

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Port of Spain, Trinidad
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean hotel. Needed some updating which may be in progress. Staff is very friendly and welcoming. Food is probably the best of the lot in the hotels around New Kingston. The 24/7 cafe is a life saver.

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Norfolk, Virginia
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My room looked over the pool and it was a great view. The restaurant was good and the room service was good. It was centrally located and within drive to several different restaurants, stores and attractions.

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Paris, France
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Surely a practical hotel, well situated, excellent wifi, fairly spacious rooms with all what is needed, and several eating options inside. But also disappointing. The room is badly isolated, so several nights I could hardly sleep because of outside noise. The hotel is an ugly eyesore in the city landscape (though the pool is nice). The prices are high, not... More 

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Mumbai, Maharashtra, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Look at an alternate option if you get one. This hotel is way too average and the service is equally average. Breakfast spread for one is absolutely basic. Room service is lethargic and the only saving grace of any sorts is the Coffee shop in the lobby.

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Miami, Florida
Level Contributor
479 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although this property has a wonderful staff, the property itself is in need of a serious makeover. Maybe this process has started with the "24 Seven Cafe" which is located in the lobby area. There is a decent pool area but it needs help too.

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Peter H, General Manager at The Jamaica Pegasus Hotel, responded to this review

Thank you for penning your thoughts. We are working as fast as we can to renovate the entire property and have already completed more than 50% of the hotel. The bedrooms take some time however as we are basically demolishing the entire room and starting again from scratch. It takes us 4 months to complete a floor. Our aim is... More 

Kingston, Jamaica
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice setting for a late night snack. The service is usually good. A small but good menu. I enjoy the salads, sandwiches and soup. The deserts, in particular cheesecake are also. It is also does a great cup of coffee or tea.

Was this review helpful? Yes 1
Peter H, General Manager at The Jamaica Pegasus Hotel, responded to this review

Our 24/7 Cafe was really an overnight success in Kingston and your comments are truly appreciated. We are constantly striving to improve out services and it is gratifying to hear when we succeed. Thanks you Peter More 

New York, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed while attending a destination wedding. Unfortunately this visit came immediately after visiting another country and staying at a very posh (all marble in the foyer and rooms) hotel there. The room at the Pegasus appeared 'shabby' although the bathroom was obviously refurbished. Towels need to be changed. Breakfast was included, but not much variety presented. Having said that, the... More 

Was this review helpful? Yes 1
Peter H, General Manager at The Jamaica Pegasus Hotel, responded to this review

We appreciate your commentary. My Owners are committed to renovating the entire property and have already finished the entire ground floor spaces. Bedrooms are still ongoing and close to 50% have been finished at this stage. I am please that in general you enjoyed your stay and am very gratified that you cited the team for its friendliness. For your... More 

Chicago, United States
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Pegasus for 40 days between November and December 2014. Initially they placed me in a room that was built by Noah and designed by Helen Keller. The room felt really dirty, and the bathroom was very run down. So I requested to be moved to another room; after some back and forth, the front desk was... More 

Was this review helpful? Yes 1
Peter H, General Manager at The Jamaica Pegasus Hotel, responded to this review

We appreciate your taking the time to comment though clearly we would have prefered a better review. We are renovating the entire property but with 320 bedrooms and a very large public space it does take a little time. Coupled with the renovation process we conduct training every week, and we will continue to do so until we can compete... More 

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