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All 22 Kingston hotels

The Jamaica Pegasus Hotel

3.0 of 5 Hotel   |   81 Knutsford Boulevard, Kingston Kingston 5, Jamaica
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Ranked #8 of 22 Hotels in Kingston
A recent review
5 of 5 stars reviewed 3 days ago
Vance G New York
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269 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel offers great customer service. Clean rooms. Needs to be renovated as this hotel appears to be very old. Service level is comparable to the hilton. I was briefly harrassed by one of the security guards and subsequently reported it to the management. I would definitely stay here again. They offer complimentary breakfast and the wifi was pretty decent... More

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Hamilton, Bermuda
Top Contributor
101 reviews 101 reviews
55 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is my second visit to the Jamaica Pegasus Hotel and l have to say this is a fine hotel in Central Kingston. From a vantage point in Emancipation Park, it towers over Kingston and looks very impressive. The check in process was very smooth and the staff very friendly. I had my room key in a few minutes and... More

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San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was a good option in Kingston, good customer service, excellent food specially the dinner in the pool. The room is comfortable and big. The only think that I didn't like was the bathroom, it was so small and uncomfortable, and I think the breakfast should have more options for tourists. In general the hotel was good.

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Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is ok, not completely updated, but in process. The staff was excellent, the ambience is great, lobby area excellent. Love the free breakfast, great blend of island traditional food, and traditional. The hotel is across from Emancipation Park, a great place to walk or work out. We were there during the Million Man March, the hotel handled the... More

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Fredericksburg, Virginia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was pretty disappointed with the Pegasus given its international reputation, however, there were one good point to the hotel. Check in was very easy and the lady behind the counter was extremely nice (that's where it ended)......the room itself was similar to that of a hotel 6 room, maybe a little less, street noise is pretty loud .... Room... More

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London
Contributor
18 reviews 18 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was quite disappointed with The Pegasus given its reputation. After a 9 hour flight from the UK, we were extremely disappointed when we saw our rooms. We were given unrenovated rooms. The decor was extremely dated. The colour scheme and furniture were awful - very 70s. The room had not been cleaned to a high standard prior to our... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is well placed in a 'relatively' safe area of Kingston (during the day). The reception area, bar, restaurant and out door areas are very clean and functional. It all goes down a little when you get to your room. My room is a little tired with the flat pack furniture being dated and in my case shabby and... More

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Georgetown, Guyana
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 14, 2014

all levels of Staff at the hotel, with whom I interacted, were very pleasant and most helpful. I was particularly impressed with the courtesy extended by the floor/cleaning staff. The location is excellent considering that it is opposite the phenomenal Emancipation Park and walking distance from some exhilarating nightlife. Breakfast was always excellent. Having said that I must mention that... More

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Port of Spain, Trinidad
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2014

I stayed at the Pegasus for 4 nights last week. The staff sells this hotel. They are polite, friendly and always willing to help their guests. You really feel the warmth of the Jamaican hospitality here, from the bell hop to the reception supervisors. I would really like to thank Meika (aka Elvera), the restaurant morning supervisor,for starting my days... More

Was this review helpful? Yes 1
Peter H, General Manager at The Jamaica Pegasus Hotel, responded to this review

A wonderful review and a true pleasure to receive. Our new Ownership is committed to repositioning the Jamaica Pegasus to its former status and your positive commentary shows that we are measuring with some success. All the reviews we receive are posted for our team to see. Your's will encourage the entire team to keep striving to excel. Many thanks... More

Bishop's Stortford, United Kingdom
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 5, 2014

Once again im compelled to compliment the lovely staff here in Pegasus,i always get the same welcome when I return.Friendly and always remember me by name,its the small things by matter.The beds are comfortable and clean.Yes the bathtub could be a bit more modern but so what,there is a lovely strong shower in there.I feel very safe here in the... More

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Peter H, General Manager at The Jamaica Pegasus Hotel, responded to this review

A repeat guest who always has compimentary things to say is the best praise possible. It is wondeful to hear that the efforts shown by the team are being noticed in such a positive way. Come back again soon - we'll keep the red carpet prepared for you. PH More

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Additional Information about The Jamaica Pegasus Hotel

Address: 81 Knutsford Boulevard, Kingston Kingston 5, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Jamaica Pegasus Hotel 3*
Number of rooms: 300
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Also Known As:
Jamaica Pegasus Kingston
Hotel Jamaica Pegasus
The Jamaica Pegasus Hotel Kingston

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