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Grand Bahia Principe Turquesa

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Grand Bahia Principe Turquesa
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Grand Bahia Principe Turquesa
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1,019 reviews from our community

Traveler rating
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Bahia Principe Turquesa
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Bahia Principe Turquesa 3/21/15 - 3/28/15. Weather was perfect, blue sky and sun every day with a few white clouds floating around. This is a large resort with multiple hotels on the property from the same ownership. We loved everything about this place. It was extremely clean, grounds very well kept. The lobby was beautiful and the staff... More 

Was this review helpful? Yes 3
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear George, Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. It is wonderful to know that at our Grand Bahia Principe Turquesa we were able to exceed your expectations and you loved everything about us and this beautiful place. It will be a pleasure for all... More 

Ann Arbor, Michigan
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The pools are very pleasant but the chair reserving by way of towels is insane. If you plan to sunbath at the pool or beach it is expected that you get up SUPER early to lay out a towel and please include some kind of personal item so people know you are using the chairs. The resort has signs that... More 

Was this review helpful? Yes 4
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Janine, We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. We apologize for any inconvenience you may have experienced. Thank you for sharing your experience in TripAdvisor. We hope you will be willing to give us the opportunity to welcome you once again. Kind regards, Aynes de... More 

Ishpeming, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were quite nervous about our reservations as we planned 2 weeks...We were very happy with the results...clean, quite rooms...friendly staff...only a 12 minute walk to the beach or a 10 minute tram ride because they stop along the way...the pool at the Turquesa was the most quietest,less crowd, great bartender..Jose'...this resort is one of 3 on the same property...only... More 

Was this review helpful? Yes 2
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Saunders, Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback. We are proud to read that you were extremely impressed by the service you encountered, and to know that you absolutely recommend this resort to your friends and family. Looking forward to seeing you in the... More 

montreal
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

SUMMARY 1) This is not a 5 star resort 2) It is not beachfront:5-10 minute tram ride or 20 minute walk to beach Positives 1) less than 45 minutes from airport 2) part of large complex with 5 hotels so lots of activities, bars, restaurants to choose from 3) nice, long, sandy beach, with plenty of chairs and shade 4)... More 

Was this review helpful? Yes 3
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Curling, We appreciate that you take the time to send us your comments regarding your experience during your last stay with us. We apologize for any inconvenience you may have experienced. Please rest assured that we have taken your observations into great consideration. We are glad to find out that there were some aspects you find worth to mention,... More 

Westlake, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I booked our trip last minute, within 5 days of departure. We were looking for a deal and were both so tired of all the snow back home. We were just looking to relax and get away, overall we're both pretty easy going and didn't have any huge expectations. We've both been to a different all-inclusive resort... More 

Was this review helpful? Yes
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear guest, For all our team is gratifying to read that they contributed in making your vacation an enjoyable stay and to know your sincere appreciations. It is a pleasure for all of us to hear that we could fulfill the expectations you did not have and at the end it was a nice surprise for you. You are welcome... More 

Middleton, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Our family of four, including a 6 and 10 year old, spent a week there. Never again. The resort is so far from the beach, we had to take shuttle. The food was adequate -- more quantity than quality. My husband and had been to another resort on the same stretch of beach and had great food. Not here. We... More 

Was this review helpful? Yes 1
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Kim, We appreciate that you take the time to send us your comments regarding your experience during your last stay with us. All comments from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We are sorry for not being able to fulfill your expectations. We would like to cater... More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family spent last week at the Grand Bahia/Turquesa resort. We were a little skeptical based on some of the reviews but we had an amazing time. The pool had fun activities each day, the buffet had many delicious options. The room itself was decent - nothing fancy (at all). The only issue we had was with the toilet flushing... More 

Was this review helpful? Yes 3
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We greatly appreciate that you have chosen one of our Resorts as your holidays destination. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. Thank you for taking the time... More 

Pontiac, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My sister, friend and I just returned Sunday morning from the Grand Bahai Turquesa and we couldn't have had a better vacation. Everything was amazing from the time of our arrival to the time we left. The food, drinks, service, cleanliness of the resort, grounds, and beach was impeccable, and staff were all superb. There was a lot to do... More 

Was this review helpful? Yes 2
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Sanm, We would like to thank you for recommending us and for mentioning our helpful staff, specially Ana and Samuel. This is what is allowing us to make a difference in each guest experience and motivate us to continue striving towards excellence. We would like to have the opportunity to welcome you once again at Grand Bahia Principe Turquesa... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family of four, including 7 and 9 year old children, recently visited and had a very enjoyable and relaxing week. The water park was better than expected, as often children's pools don't match up to the website info - we were pleasantly surprised this time! The pool at the Turquesa end of the resort was a bit smaller than... More 

Was this review helpful? Yes 3
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Zanny, It is a pleasure to read that you enjoyed a nice time with your family in our Hotel, which reflects the commitment and quality of service we have exhibited through the years. We are glad to read that your family enjoyed our Water Park. Thank you for your comments and looking forward to welcoming you soon. Regards from... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

We booked our Spring Break trip this past week after months of research and reading reviews. Not sure where these other reviewers stayed as we did not meet one person on this trip that was satusfied with what they were promised and what we had paid for. We reserved the Family Suite. Upon areival we were asked to pick out... More 

Was this review helpful? Yes
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear guest, We apologize for the inconveniences you have experienced. Even though you feel a bad breath with the situations you have described, we are seriously committed to the achievement of our guests' satisfaction, because your opinion is one of our top priorities and we do not want you to have a mistaken perception from us. Thank you for acknowledge... More 

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