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Grand Bahia Principe Turquesa

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Crta. Arena Gorda-Macao, Seccion Baigua-Higuey | Playa Bavaro, Punta Cana, Dominican Republic
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1 room 1 guest
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Grand Bahia Principe Turquesa
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1,186 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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    (346)
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Finishing 10 day vacation. We love coming to this part of the Dominican Republic (PUNTA CANA / BAVARO) people, beaches, environment are great. The Gran Bahia is large and cosmetically well kept. The workers are very helpful and go out of their way to make your stay pleasant. Management is HORRIBLE. Your are better off going to a resort where... More 

Was this review helpful? Yes 3
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Jorge, We would like to thank you for taking the time to let us know about your experience at our Hotel. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Please be assured that your observations have been taken with the aim of improving the service provided to our... More 

Toronto
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent the week of August 13th 2015 at the Grand Bahia Principe Turquesa. This review will be most helpful to families. We are a family of five and have been travelling the Caribbean for years. Our expectations are real and informed and this review will not focus on anything negative as there is really nothing you can fault to the... More 

Was this review helpful? Yes 11
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, Thank you for your recent review on TripAdvisor and for highlighting the good aspects, such as great staff, clean premises, and good food, wonderful Water Park and great restaurants. It is a pleasure for all of us to hear that we were able to fulfill your expectations and to know that you recommend us. We would like to... More 

Bronx, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

There is a children's pool & play areas, an adults only facility, great spa & pool. With some improvements for older guests, this facility could be 5 star The dining room in the for-adults-only "Ambar" hotel was outstanding. The food was varied & imaginative. The staff was welcoming, courteous, and efficient. The sittings were well thought out to accommodate early... More 

Was this review helpful? Yes 2
Viancagraciano, customer service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We greatly appreciate all your comments, which have been taken in the highest consideration. It is a pleasure to know that during your first visit to Punta Cana your trip went very well. Thank you very much for highlight our great spa. Thank you for your comments and looking forward to welcoming you once again! Regards from Punta... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Horrible and nasty place - flys, roaches in the rooms and restaurants. We had to leave the seafood restaurant because there was dead roaches on the floor. There were roaches crawling over the utensils at the BBQ by the beach and in the buffet.

Was this review helpful? Yes 5
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We regret very much that we were not able to fulfill your expectations. In relation to your opinion about the roaches and flies let us state you that our resort are subject to strict supervision. In fact, the health and welfare of our guests are our priority and we follow a strict program of cleaning and constant monitoring... More 

Presov Region, Slovakia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited Punta Cana in August 2015. I was staying at Turquesa, Villa 43. I cant complain much about my stay. Room was spacious and clean, towels changed daily, mini bar refilled. People were friendly, I didn't have many requests though. Restaurants and food were to my satisfaction, various types of meat and vegetables. Beach is amazing, I loved it... More 

Was this review helpful? Yes 3
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, Thank you for your recent review on TripAdvisor and for highlighting our excellent service, great food, and clean rooms. It is wonderful to know that you have had an amazing stay. Looking forward to welcoming you once again in Dominican Republic! Warm greetings, Adriana Peguero Bahía Príncipe Bávaro Resort More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I planned this trip as a surprise trip for my husband as he had just lost two family members back to back and was in much need of some R&R. In short, from the 5 hr check in to the endless number of children (this resort should be considered a childrens only resort) , so many things went wrong, it... More 

Was this review helpful? Yes 2
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We are really sorry for not being able to fulfill your expectations with our services. We apologize for any inconvenience you may have experienced. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort More 

brampton
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Been going on vacation for the last 10 years this was the first time I ever went to Grand Bahia Principe this vacation if you want to drink you have to go get it yourself the staff just rude ask the waiter to get me a drink they ignore you the beach is full of kelp couldn't swim in the... More 

Was this review helpful? Yes 6
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. In relation to your comments on our personnel, please allow us to inform you that it quite surprise us, since our staff is certainly committed on offering the warmest welcoming to each and every one of our... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

resort somewhat outdated rooms, food same in the restaurants and buffets spent 7 day food every day the same ,flys ect in buffet,if you get a room on the 3rd level it is a walkup ,the service great people , some what noisie

Was this review helpful? Yes 2
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Luis, We apologize if you felt you did not receive the service you were entitled to. We regret not being able to fulfill your expectations. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort More 

La Prairie, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is mainly for families. The waterpark is nice, since the water is not deep. The pool has a place like a jacuzzi in it but it's the same water than the pool. Kids jump a lot inside of it. Beware that if you want a place at the pool or at the waterpark you have to get there... More 

Was this review helpful? Yes 4
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay at our hotel which we will take in the highest consideration. We sincerely appreciate all feedback and we want to take this opportunity to apologize for the inconvenience you experience. We really hope to welcome you back again in Bahia Principe Hotels & Resorts,... More 

Mississauga, Ontario
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Transfer/Check in I'll start off with the bus ride to the hotel. Our tour guide was nice - very pleasant. If you are travelling to the Dominican Republic (especially Bahia Turquesa) brush up on your Spanish! Communication barrier between staff and visitors is a problem as there wasn't many English speaking staff. Check in line up wasn't that bad, but... More 

Was this review helpful? Yes 5
Viancagraciano, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We are glad to find out that there were some aspects you find worth to mention, especially our hard working maid, excellent restaurant. Thank you for acknowledging Hector, he will be very happy to learn that he was able to contribute in creating a nicest vacation for you. We apologize for any inconvenience you may have experienced. Please... More 

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