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Agua Resort

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 26 reviews
26 Reviews
5.0 of 5 stars
9
4.0 of 5 stars
6
3.0 of 5 stars
2
2.0 of 5 stars
6
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#53 of 73 hotels in Punta Cana
  • Address
    Uvero Alto 1
    Punta Cana
    Dominican Republic
Check Rates: $505 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 26 traveler reviews
  • What to Expect:
    • 4 based on 25 reviews Rooms
    • 4 based on 26 reviews Service
    • 3 based on 26 reviews Value
    • 4 based on 26 reviews Cleanliness
  • Recommended For:
    • 60% based on 26 reviews An amazing honeymoon
    • 30% based on 26 reviews Older travelers
    • 20% based on 26 reviews Families with teenagers
    • 20% based on 26 reviews Families with young children
    • 10% based on 26 reviews Young singles

Reviews of Agua Resort

( 1-10 of 26 )
Jul 4, 2008
1/1 found this review helpful

We went to the Agua resort end December. The staff was friendly, but not well trained at all. Most of the staff did not speak english (ina 5 Star place). (It would be good if you could talk spanish). The view from our garden suite was nice. Beach and the sand in front of the room was not clean (plastic,... more

Management response from
aguamgmt, resort manager

Dear Guest, Obviously you are upset over an incident, which, I'm well aware of. But you should be aware of my response to your contact point and the logistics governing my actions. There's reasons for not answering anymore to the contact person after initial conversations.

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2 of 5 stars
Davis CA
Apr 17, 2008
3/3 found this review helpful

If you want Dominican service at New York prices, then this is the place for you. We experienced all of the pitfalls discussed in other reviews -- bone jarring ride from airport, lackluster food, ridiculous costs, and the feeling that once you get there, you're trapped in a Dominican Bizarro World of rip-offs designed exclusively for foreign tourists. Then add... more

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3 of 5 stars
Morristown, NJ
Apr 15, 2008
2/2 found this review helpful

We went to Agua for our honeymoon. While the ammenties were excellent and the room that we got was about 10 feet from the beach, we did have some issues. We booked a package that included a private plunge pool that was part of our room. When we got there they said that the plunge pool was not working. After... more

Apr 3, 2008
2/2 found this review helpful

Just returned from a 7-day stay at Agua. We decided to try it despite reservations after reading some Tripadvisor reviews. We were happily surprised. There are definite pluses and minuses but this is a new resort and management really tries. In our opinion Agua has what it takes to become a 5 star resort. Pluses: Beautiful, open layout around a... more

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4 of 5 stars
St. Gallen, Switzerland
Mar 23, 2008

The good: The Agua is a stunning and beautiful resort. The rooms are wonderful. Housekeeping is excellent. The staff is very nice. The beach is great – you can walk for miles and miles. The bad: The main pool had no water and they tried to keep it a secret and so did not inform our travel agency! There was... more

Management response from
aguamgmt, general manager

Dear past guest(s) We are acknowledging your recent comments and to let you know we take our guests comments at heart. We recognize and had recognized past guest comments regarding the food issue and take steps to improve our weak areas on regular basis, we are a brand new operation which need to work out the kinks as any other...

Mar 11, 2008
1/1 found this review helpful

As as the amenities of the resort are concerned, Agua is a great resort. Think Aman-Light. The rooms are very large and well designed. The public areas are also very nice. The beach is beautiful. But...there is a very big but. 1) The resort is very far from the airport and the road to get there is terrible. 2) Only... more

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5 of 5 stars
New York, NY
Feb 22, 2008
3/4 found this review helpful

My husband and I booked our trip to Agua in January once we decided on the Dominican. Quite simply, the resort looked like the most beautiful in Punta Cana. It looked like it was exactly what we were looking for - a small boutique like resort, peace, quiet, thatch roof huts on the beach, and great scenery. We also considered... more

Feb 10, 2008
11/13 found this review helpful

The Punta Cana area is mostly known for huge all-inclusive resorts, but fortunately The Agua Resort, a botique spa hotel, has arrived in the beautiful Uvero Alto region. What a find this place was! Arrival at the Punta Cana airport can be confusing with locals hustling for your luggage and the large groups from Apple Vacations and the like being... more

Jan 10, 2008
6/9 found this review helpful

I stayed at Agua for 4 nights during New Year's and experienced the same problems that some other reviewers have expressed. Yes, the food was awful. Yes, there were water shortages. And yes, there were things not working at the spa. However, if you are upset about the remote location, lack of nightlife and lack of English-speaking personnel, then you... more

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2 of 5 stars
Pittsburgh
Jan 4, 2008
4/6 found this review helpful

I strongly urge anyone considering this resort to go somewhere else. The best things that i can say about this resort is that the staff were very friendly and outgoing. I enjoyed my trip solely because of my girlfriend. If she was not with me, I would have changed my flight and returned home early. Besides my girlfriend, the things... more

Management response from
aguamgmt, resort manager

We assured you, that your comments & other guests' comments are welcome and have made a difference in our approach to the operations. I do remembered having a conversation on your last evening, which I've extended several points of view but never intended to be excuses. Simply, we have carefully listened to the last few reviews and have redirected our...

Reviews of Agua Resort

( 1-10 of 26 )
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Agua Resort Address

Uvero Alto 1, Punta Cana, Dominican Republic