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Barcelo Punta Cana

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Arena Gorda Beach, Punta Cana, Dominican Republic
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Barcelo Punta Cana
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Barcelo Punta Cana
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4,777 reviews from our community

Traveler rating
    1,423
    1,555
    829
    511
    459
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1,587
1,509
126
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (806)
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There are newer reviews for Barcelo Punta Cana
See the most recent reviews
Hamilton, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent service staff are very friendly we really like the shows in the night also by the pool we like aqua gym with Juan fortuna the dance class he is a really funny guy we love the beach is very clean the foods so people here is very friendly hospitable we will come back next year for sure Thank. You... More 

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear guest, It is a pleasure for all of us to hear that we could fulfill your expectations during your stay and to learn that you had an amazing trip especially because of the best service you have received from Juan Fortuna. Looking forward to seeing you soon at Barceló Punta Cana. Sincerely, Manager Barceló Punta Cana More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is very good N the staff they are all nice especially Juan Fortuna, Sonia and smiley. The resort it's nice, the show are excellent, rooms are clean food they should put the variety of foods but it's still good.

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear guest, Thank you for dedicate part of your time sharing a review of your trip at Barceló Punta Cana. We are extremely joyful that you choose our resort as your tourist destination as well as for all the accolades regarding our hotel and all the advantages it offers especially the friendliness of our staff, we will send your gratitude... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My review is to talk about the service and the staff there was great I say we had a good time there one of the employees made us have the best time ever his name is minime from the entertainment the food was great at the conuco restaurant beach ao clean but something that you have to improve is the... More 

Was this review helpful? Yes 2
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear guest, Thank you for dedicate part of your time to post a review of your trip at Barceló Punta Cana. We are extremely happy that you choose our resort as your tourist destination and for our staff member MiniMe will be an honor to know that you dedicate a review to express how wonderful your stay was thanks to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

It was amazing time that we had at the Barcelo Punta cana lovely. service beach so clean rooms nice but the front desk are slow service and I have to mention one of the employe make our vacation more fun his name is minime thanks barcelo we will be back just to see minime.thanks minime so much.

Was this review helpful? Yes 1
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear guest, Thank you for sharing your feedback on your recent stay at Barceló Punta Cana. It is fantastic to read that you had an awesome stay with us enjoying this trip and taking advantage of our service. Thank you kindly for highlighted the dedication of our staff member Mini Me who always are doing everything in order to make... More 

Boston, MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I (mid 50's) just returned from a 7-day stay at this resort. We almost changed resorts at the last minute because of some of the negative comments on this Website. I'm so glad we did not change. We had a great time. We were in an upgraded ocean view room (Room 3223) which alone was worth the... More 

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was my first trip away, and my boyfriend and I had an amazing stay. We stayed for a week, had great service, beautiful view and met some wonderful people. The food was good, very light. We didn't get wifi, but I didn't go on a trip to sit on my phone. Get out and enjoy the beautiful beaches people!... More 

Was this review helpful? Yes 2
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, Thank you very much for your valued time to share your kind review. It was very pleasant to know that you and your boyfriend enjoyed our services and facilities and that we were able to provide you a delightful stay. We are looking forward to welcome you back again; please feel free to contact us prior your next... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Nothing to really complain about except the language barriers of the staff. Having this be an international resort, I would have expected the staff to understand English even a LITTLE bit but they didn't comprehend very well, made it hard to ask questions, etc. Got eaten alive by bugs, must have been sand fleas as I didn't notice any mosquitos,... More 

Was this review helpful? Yes
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived at the resort at 1 pm and did not get the keys to our superior oceanfront room until 6 pm. The reception staff was simply rude. Although we were informed that we would be charged $10 U.S. Per hour for a late checkout, we were laughed at when we asked for the same compensation for a late check... More 

Was this review helpful? Yes 5
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear guest, Thank you for making us aware of this situation and allowing us the time to investigate this matter on your behalf. We inform that we are working very strongly with our Reception staff with the order improving daily our check-in service. Receive a warm greeting on behalf of the entire team that conform Barceló Punta Cana. We would... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

My parents and I stayed at this resort from the 13th of April through the 20th expecting a better experience having read the good reviews from many of you. Once we arrived to our room and settled in, we noticed that several things were either not functioning correctly or broken. 1.) The AC was loud and leaking water which ended... More 

Was this review helpful? Yes 2
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear guest, Thank you so much for the information that you provide us in reference to your recent stay . We sincerely lament the impression that carried, the seven points that you mentioned were passed directly to each person in charge, be pretty sure that your comments comes to us as a help so we can improve our service. Thank... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I had booked the resort back in February and then the bad reviews started so naturally I was unsure about the resort. The resort was absolutely perfect everyone was more than friendly and willing to help with anything. Our room was on the 4th with a beautiful ocean view upon checking in we headed right to the beach which was... More 

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, First of all we want to thank you for choosing us as your holiday destination. We are honored of having been part of these unforgettable memories and we are very pleased to hear that everything went precisely as you wanted to. Thank you for letting us knows that you got nice moments in our property. Hoping to be... More 

Hotel Review Summarization

What travelers say

  • Very good(26)
  • Great time(14)
  • Hard Rock(6)
  • Quiet pool(6)
  • HOT WATER(5)
  • Star resort(4)
Questions? Get answers from hotel staff and past guests. Ask a question

5,365 photos of this hotel

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Hotel & grounds (830)
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Dining (297)
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Bathroom (126)
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Adult Pool (9)
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Amenities (69)
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Beach (19)
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Deluxe (35)
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Quiet Pool (9)
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Suite (5)
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The Hotel (53)

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Other (15)
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