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Barcelo Punta Cana

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Arena Gorda Beach, Punta Cana, Dominican Republic
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Barcelo Punta Cana
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Barcelo Punta Cana
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5,225 Reviews from our TripAdvisor Community

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Traveler rating
    1,617
    1,676
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    499
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1,789
1,618
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (883)
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English first
  • All months
    (5225)
  • Mar-May only
    (1716)
  • Jun-Aug only
    (1414)
  • Sep-Nov only
    (778)
  • Dec-Feb only
    (1317)
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Tucker, Georgia
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 days ago NEW

The front desk employees are very polite and engaging. Our room was a typical resort double. The mini bar was poorly stocked and the freezer section was completely iced over. The telephone cord was ripped from the receiver, and we had to hold the cord to make a call (requested maintenance, did not fix it). There was a shortage of... More 

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. I feel very happy to learn that your overall experience was memorable and truly appreciate... More 

Lakewood Ranch, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We just returned from our second 10 day vacation at Barcelo Punta Cana. We were Club Premium status on both trips, Club Premium is money well spent. We enjoyed all their excellent restaurants had our second 3rd floor Premium Suite with a full ocean front view and were kept comfortable by the ocean breeze. From the time you arrive until... More 

Was this review helpful? Yes 1
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. I feel very happy to learn that your overall experience was memorable and truly appreciate... More 

Sinking Spring, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Excellent restaurant manager, Miguel Jimenez, with 5-star customer service. However, the rest of the hotel only speaks Spanish, has poor accomodations, a broken elevator, and mosquito nests in your rooms. Food was always international and of poor quality. DJs at the pool were amazing!

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. Also we would like to remark that the handling and security of our Food and... More 

Travelers are raving about these Punta Cana hotels

Quito, Ecuador
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Excelent service, very kind and happy personnel. Good facilities, very attractive for families with children. Only the rooms are not in good condition. The animation team is excellent and let us feel extremely good! A very special thank you to Mini-me for his attentions to our daughter and his happiness!

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We will be happy to see you back in the future on your next visit... More 

Sherbrooke, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

I love this place. Beds are ultra-comfortable, food is good, beach is excellent (go see Ismael at the Bar Bohio on the beach : best barman and ask for Ismael's Special Cocktails). A wonderful vacation worth every penny!! Dont listen to the bad comments, its a really nice place.

Was this review helpful? Yes 2
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, I would like to thank you for your preference in selecting our Barceló Punta Cana Resort for your vacations, as well as for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. We certainly will be... More 

1 of 5 stars Reviewed 5 days ago NEW

Let me just say that I never write reviews, but on this one I have to. No one needs to waist their hard earned money and their time in a place like this. Any traveler from US would agree with me, that we save up money and vacation time at work so we can get away and enjoy our time... More 

Was this review helpful? Yes 5
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest, Thank you very much for taking some of your valuable time to review your stay at Barceló Punta Cana Resort. We deeply regret that your experience in Dominican Republic was not as pleasant as you wished because of the inconveniences you faced while staying with us as our main goal is to provide comfort, security and good memories.... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

Just came back from a trip to this hotel with my husband and kids. Loved the facility and view but service was terrible. My kids room was not cleaned for 2 days and not even clean towels. They do not clean and change the sheets on daily basis. We had to call to complain every day. Restaurant reservation was horrible... More 

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest Thank you very much for taking some of your valuable time to review your stay at Barceló Punta Cana Resort. First of all we wish to express our sincere apologies for any inconvenience that you may have encountered, in your most recent about the Maid service. Our ultimate aim is to provide service excellence; our guests’ feedback shifts... More 

Oakville, Canada
1 review
2 of 5 stars Reviewed 6 days ago NEW

I traveled to the Barcelo Punta Cana from July 12th - 19th. I found my stay very frustrating. We were told we would be staying in a higher floor however, we were placed on a ground floor. That was no problem however, our bathroom had a leak in 3 different places. One above the sink, one in the middle of... More 

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest Thank you very much for taking some of your valuable time to review your stay at Barceló Punta Cana Resort. First of all we wish to express our sincere apologies for any inconvenience that you may have encountered, in your most recent vacation, in your room, about the maintenance. Our ultimate aim is to provide service excellence; our... More 

common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I would never recommend anyone to go there . It was a nightmare ... We stayed 2 nights and we couldn't take it any more we changed to another hotel ... Dirty bath rooms with hair in the tub .. With strong sewer smell.. And the most disgusting thing is the buffet .. I can't even describe it.. We spent... More 

Was this review helpful? Yes 2
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest Thank you very much for taking some of your valuable time to review your stay at Barceló Punta Cana Resort. First of all we wish to express our sincere apologies for any inconvenience that you may have encountered, as well as thank you for taking your valuable time to share your experiences with us. Our ultimate aim is... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

It was amazing and my family loved it. Everyone was so friendly. The pools and the beach are gorgeous. The staffs at the Buffet restaurant Johanna Gomez and the Katalina Medina at the French restaurant stood above and Beyond to help answering my Questions and accommodate on my stay. Thanks Barcelo Punta Cana Teams.

Was this review helpful? Yes
Marcos C, Director General at Barcelo Punta Cana, responded to this review

Dear Guest On behalf of our hotel, I would like to express our gratitude for your preference and loyalty to our different hotels in the word for the enjoyment of your holidays. We are honored to know that every experience lived at our resorts is unique and even better than prior ones. It its thanks to exceptional people like our... More 

Hotel Review Summarization

What travelers say

  • Very good(26)
  • Great time(14)
  • Hard Rock(6)
  • Quiet pool(6)
  • HOT WATER(5)
  • Star resort(4)
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5,680 photos of this hotel

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Adult Pool (9)
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Amenities (69)
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Beach (19)
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Deluxe (35)
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Jacuzzis (4)
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Quiet Pool (9)
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Suite (5)
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The Hotel (53)

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Hotel & grounds (22)
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Dining (6)
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Room/suite (4)
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Other (15)
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