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Tortuga Bay Hotel Puntacana Resort & Club

5.0 of 5 Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic
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Tortuga Bay Hotel Puntacana Resort & Club
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Tortuga Bay Hotel Puntacana Resort & Club
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432 reviews from our community

Traveler rating
    370
    39
    10
    5
    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fairfield, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After reading all the reviews my wife and I had very high expectations for Tortuga Bay. Good news is Tortuga Bay exceeded all of our expectations! Like everyone had said, the airport VIP experience is second to none. To bypass huge lines of people both arriving and departing is a perk beyond belief. On the way home yesterday our concierge... More

Was this review helpful? Yes 3
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. KmillCT , We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives... More

American in Bogota
Top Contributor
230 reviews 230 reviews
55 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I booked a last minute 5 day trip here at the end of August (right before the hotel was scheduled for regular off-season shut-down). Overall we thought the staff was excellent (friendly, helpful, eager to please, chatty, well-trained) but we weren't wowed by the facilities or location and the food was disappointing. I have stayed at better... More

Was this review helpful? Yes 8
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. ChiquiMonster , On behalf of the Tortuga Bay team members & the Hotel management, I would like to express my sincerest apologies for the unpleasant experience you encountered during your stay with us. At Tortuga Bay we strive to provide the highest standard of comfort & customer service to all our clients and it is with... More

suwanee
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 5, 2014

My family stayed at this resort for a short fall break. It was spectacular! The trip from the airport couldn't have been easier. My family also enjoyed riding bikes all over the resort. The golf cart was great for exploring or riding to the restaurants that were further away. The breakfast was great! My children loved trying new fruits and... More

Was this review helpful? Yes 7
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Saxon, , On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met and that you will return to us when you next visit at... More

Zurich, Switzerland
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 5, 2014

My husband and I were supposed to go to Tokyo for our honeymoon, but our plans had to be changed in the last minute due to the weather in Japan at the time (typhoon). We are not really beach people, but decided to risk it and go to the Caribbean, and that's how we ended up at Tortuga Bay. Thank... More

Was this review helpful? Yes 8
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Juliana, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback from your honeymoon at Tortuga Bay! I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel... More

San Diego, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 3, 2014

Wow... Landed and were greeted on runway by a staff who drove us away in a private gold cart while everyone else was waiting to board a bus for customs... We never waited in a line, our bags were collected for us, and we were driven away w cocktails in hand to our resort (5 minutes) and checked in IN... More

Was this review helpful? Yes 10
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. lhstarrrr, We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your holiday with us. We hope you visit us again, as you are already part of the Tortuga Bay Puntacana Resort & Club family. Have a great day! Yours sincerely, Vincenzo Calcerano... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 21, 2014 via mobile

After a first stay in tortuga bay 2 years ago, we praised it as one of the best hotels in the world. However, our 15 days stay in August has progressively turned as a nightmare: - problem with the room air condition: it was freezing or too hot but never good; the kids were always frozen when they woke up... More

Was this review helpful? Yes 6
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs Nadia, On behalf of the Tortuga bay family. First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. We would like to... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 18, 2014

The Tortuga Bay was more than we expected,the accommodations ,the private beach, the food,the service,the facilities and most of all the people working there are extraordinary!!!! My husband and i went on June,to celebrate our 30th.Wedding Anniversary for 10 days and we extended it to 14,so you can imagine that we where absolutely in love with this paradise. We went... More

Was this review helpful? Yes 5
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Beatriz , On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next... More

Savannah, Georgia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 13, 2014

Wife and I visited this resort in July. We read all of the reviews and were really excited about this trip. From the moment we were greeted by (on the Tarmac) while all the other passengers from the plane were herded like cattle onto a hot bus- we could only say wow. Never have we bypassed a long customs line... More

Was this review helpful? Yes 11
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Savananblue, We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your holiday with us. We hope you visit us again, as you are already part of the Tortuga Bay Puntacana Resort & Club family. Have a great day! Yours sincerely, Vincenzo Calcerano... More

Cincinnati, Ohio
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2014

My partner and I were looking for a relaxing, rejuvenating week long trip. We certainly found it! Every need was taken care of at Tortuga Bay. I have never had such phenomenal service from such welcoming and authentically kind staff. From the moment we stepped off the plane, we were greeted by a representative who whisked us through customs (major... More

Was this review helpful? Yes 6
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Stacey, We appreciate that you took the time to write a review to share your vacation experience and are glad to hear you enjoyed your holiday with us. We hope you visit us again, as you are already part of the Tortuga Bay Puntacana Resort & Club family. Have a great day! Yours sincerely, Vincenzo Calcerano General Manager... More

Illinois
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 8, 2014

Never have I experienced such warmth and VIP treatment while on vacation. From the moment we stepped off the plane, the staff of Tortuga Bay was there, and the kindness thereafter was never ending. Not sure who thinks this place is overrated - really, it isn't. Before going anywhere now, I read comments too. So glad I decided to focus... More

Was this review helpful? Yes 4
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Qdeepie, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback from your Honeymoon at Tortuga Bay! I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(8)
  • Cell phones(8)
  • Very nice(3)
  • Bamboo Restaurant(3)

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
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