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Tortuga Bay Hotel Puntacana Resort & Club

Certificate of Excellence
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Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
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Tortuga Bay Hotel Puntacana Resort & Club
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Tortuga Bay Hotel Puntacana Resort & Club
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477 reviews from our community

Traveler rating
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    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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New York
1 review
5 of 5 stars Reviewed yesterday NEW

Recently returned from Tortuga Bay.....Once again have only complimentary things to say about the whole staff at Tortuga Bay as they go beyond what is expected to make your stay memorable...A special thanks to our villa manager Victor and the special attention he gave us in fulfilling our every need....Truly a great job...Tortuga Bay is the perfect place to relax... More 

Was this review helpful? Yes
Santo Domingo, Dominican Republic
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I had our honeymoon in Tortuga Bay and we couldn't ask for more. The view is gorgeous. The beach was quiet and to ourselves. The service incredible, Our villa Manager was amazing! They provided everything we could dream of. From romantic dinners under the stars to transportation from our wedding venue.

Was this review helpful? Yes 3
RogerTBay, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Victoria C On behalf of our team members & myself , thank you for taking the time to write to trip-advisor and comment on your recent experience at Tortuga Bay ! It is always a pleasure to receive positive feedback. We appreciate that you took the time to write a review to share your vacation experience and are... More 

Boston, Massachusetts
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is going to be a very mixed review. There is no doubt that Tortuga bay is a very intimate and exclusive hotel with a beautiful ground surrounded by lush golf courses and is right on the beach, however, there were a few disappointments during my stay that made me only give a three star rating and I think the... More 

Was this review helpful? Yes 5
Puntacana123, Direttore generale at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. R0ckSalt and Mrs. minamikaze On behalf of our team members & myself , thank you for taking the time to comment on your recent experience at Tortuga Bay! It is always a pleasure to receive valuable feedbacks. At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that... More 

Austin, Texas
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently returned from a 6 night stay at the incredibly beautiful Tortuga Bay Resort at Punta Cana. I cannot express just how lovely this place is. From the moment we arrived at the beautiful brand new, open-aired, thatch-roofed airport we were treated like royalty. They quickly whisked us through customs and immigration and into a private car to the... More 

Was this review helpful? Yes 7
Puntacana123, Direttore generale at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Shelby M I am delighted to read that your expectations were met or exceeded. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests, I'll share your appreciations to Bianca and all other members of my staff. I look forward to... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for three nights in April 2015. It is a lovely hotel, but for the price, and as compared to others at or below this price range in other parts of the world, it doesn't quite get to the level that some other reviewers have given it of "favorite hotel in the world." It's a complex of something like... More 

Was this review helpful? Yes 2
Puntacana123, Direttore generale at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. R0ckSalt and Mrs. minamikaze On behalf of our team members & myself , thank you for taking the time to comment on your recent experience at Tortuga Bay! It is always a pleasure to receive valuable feedbacks. At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

When going to Dominican Republic and looking for great places to stay, I thought Eden Roc was the tops. After staying there 3 nights, went to Tortuga for 2 nights. The resorts are different in layout. Rooms are comparable yet different. Service at both great. We were upgraded to a 2 bedroom Ocean view room. The difference from Ocean front... More 

Was this review helpful? Yes 2
Puntacana123, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Fredric G, First of all, I would like to thank you for your positive review; besides aiming to offer a beautiful property in a top location, we value mostly service excellence. For this reason, I read your comments regarding your experience with great satisfaction. The Tortuga Bay team and myself hope to have the opportunity to welcome you... More 

NYC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 14, 2015

We just got back from Tortuga Bay and loved every minute of our stay. From the airport...no make that airplane pick up to whisking you directly to your villa getting there couldn't be easier. The villa itself is large and well appointed. The personal golf cart, villa manager phone and bikes makes it feel like you are at your own... More 

Was this review helpful? Yes 2
Puntacana123, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs, veggiegal88 On behalf of all the staff, I would like to thank you for your very nice words! We're all so happy you enjoyed your stay with us and appreciated our service and kindness of the staff! We are all totally committed to offering a relaxing and unforgettable experience to our Clients, and I am so... More 

Wellington, Florida
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 9, 2015

This is one of the best places we have ever stayed. incredible, friendly staff welcome you to a private paradise. We have been all over the world and this is my favorite so far. It feels like a private club where you are able to rent a house. If you need more action there are neighboring hotels with more going... More 

Was this review helpful? Yes 3
Puntacana123, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. arsp2015 I am delighted to read that your expectations were met or exceeded. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. The Tortuga Bay team and myself hope to have the opportunity to welcome you back to in the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 7, 2015

This is a very beautiful resort, and the rooms were some of the best I've ever stayed in. The service was top notch as well. Unfortunately I did have some issues, mostly related to noise. The first day I was there I was woken up at 6am as someone was loudly mowing the lawn right outside my window. To the... More 

Was this review helpful? Yes 3
Puntacana123, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr./ Mrs. Kmw4, On behalf of our team members & myself , thank you for taking the time to comment on your recent experience at Tortuga Bay! It is always a pleasure to receive positive feedback. At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist,... More 

Birmingham, Michigan
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 1, 2015

Beautiful resort, great service, nice people. Golf is the best in the Caribbean. Food was good at Blossoms but not as good at surrounding restaurants. Loved the drink with vodka, coconut milk and orange juice.

Was this review helpful? Yes 3
Puntacana123, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Kathleen T On behalf of all the staff, I would like to thank you for your very nice words! We're all so happy you enjoyed your stay with us, the property, the golfing and appreciated our service and kindness of the staff! We hope you visit us again, as you are already part of the Tortuga Bay Puntacana... More 

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