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Hotel Riu Palace Punta Cana

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Playa de Arena Gorda, Punta Cana, Dominican Republic
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Hotel Riu Palace Punta Cana
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Hotel Riu Palace Punta Cana
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3,284 reviews from our community

Traveler rating
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    488
    260
    195
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780
1,589
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

There was nothing outright terrible about this place, but at the same time, nothing really exceeded my expectations either. It was just ok. My boyfriend and I have stayed at other all-inclusive properties in the Caribbean, so we're familiar with the drill and know what to expect. First impressions - the lobby is pretty impressive when you walk in. Large... More 

Was this review helpful? Yes 1
Williamsport, Pennsylvania
1 review
4 of 5 stars Reviewed yesterday NEW

Beach and pool clean, great swim up service and on beach.seaweed was well under control.palms to use for shade good but not enough other shade options. Food for all inclusive 8/ 10.nothing was out of this world but the pleasant service made up for it.the reservation system leaves to desired. To have to get up at7ish to get loungers and... More 

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North Dartmouth, Massachusetts
1 review
2 of 5 stars Reviewed yesterday NEW

I don't know how anyone reviewing this resort can say it was wonderful. The only good I can say is that the beach, grounds and weather were great. Other than that I can not find a good thing to say. First on check in, staff is unfriendly and unhelpful. It is difficult to communicate with most of staff and they... More 

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

smoking everywhere , flies in the food, they water their grass with sewer water totally smells like feces ,i was getting dress and the maintenance man came into my room to fix the fridge without asking for permission to come in he did not even say excuse me or mi. sorry he was totally ignorant

Was this review helpful? Yes 2
Hamburg, New York
Top Contributor
50 reviews 50 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked this resort with great hesitation based on the great discrepancy of reviews on Trip Advisor. Now we see why! During our one week stay we had experiences that were both horrible and wonderful, but our overall take on this stay was disappointing. We arrived after dark, tired and just wanting to get situated. When given our room, #0024... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is a smoker's paradise. We booked this hotel with 2 other families. We were exposed to smoking at the pool, in the entertainment area,at the outdoor dining and beach as well as sitting outside on our terrace. When we were asked to review the hotel the assistant manager happened to be there and I had expressed my concern... More 

Was this review helpful? Yes 4
Plano, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My fiancé and I stayed at the RIU Palace Punta Cana for a Spring getaway and had a wonderful time! Yes, the food was mediocre, but about what we expected from an all-inclusive with a breakfast and lunch buffet. Dinner reservations are required for most of the restaurants on site, so book early. They seat twice per night, so there... More 

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

You get what you expect at a Riu. Good service, standard food (buffet is usually the best option), good beach, pretty good room (cleaned daily). No complaints here. Great vacation for the money paid!!

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Newark, Delaware
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Rooms were very clean; housekeeping came by twice each day to ensure all of our needs were met. The resort staff were attentive, kind, and seemed more than happy to ensure we had a great time. We only had one bad experience with staff and that was the gift shop; the person at the counter was rude and unhelpful. The... More 

Was this review helpful? Yes 3
Savannah, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We recently booked the Riu Palace Punta Cana for a girls weekend. Without going into all the details, I have to admit that this was one of the worst hotels I have ever visited. Upon arrival from the airport around 2pm, it was discovered that there was no where to get decent food, other than food that had been sitting... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Musty smell(23)
  • Very nice(19)
  • Palm trees(17)
  • Steak house(16)
  • Specialty restaurant(14)
  • Pool bar(12)
  • Very good(12)
  • Great time(8)
  • Room service(8)
  • Air conditioning(6)
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Junior Suite (22)
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Junior Suite Superior (5)
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