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Hotel Riu Palace Punta Cana

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Playa de Arena Gorda, Punta Cana, Dominican Republic
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Hotel Riu Palace Punta Cana
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3,554 Reviews from our TripAdvisor Community

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1,699
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (710)
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London, United Kingdom
1 review
3 of 5 stars Reviewed today NEW

Beautiful location, lovely beach (apart from the seaweed). Hotel now looking more than a little tired, shelves hanging out of the wall, hand driers that don't work and ceilings that leak. The gardens though were a thing of beauty and well tended. Staff friendly. Unfortunately requests made to reception were not followed through and I spent 2 nights without a... More 

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Los Angeles, California
2 reviews
1 of 5 stars Reviewed yesterday NEW

Worst place ever !!! Rooms stink like mold !! Front desk is unbelievably rude. Food is terrible. Drinks are disgusting!!!! By far the dirtiest place I have ever been. We transferred hotels 3 days after checking in. I couldn't handle it !!! Do not waste your valuable time !! Plz specially with your family !! People here do not care... More 

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n.e.lincs
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

one of the best Hotels we've stayed so clean,the staff second to none, food of the finest quality definitely want to go back. The staff are fabulous always make sure you feel special. We couldn't fault anything

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Birmingham, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I loved the location it was the vest in Punta Cana as far as the beach location, I was glad I didn't stop in the other ones. There was lots of entertainment and they really put their hearts into the performances. It's family orientated and the room are lovely. Remember to ask for an upgrade and be careful they dont... More 

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Pittsburgh
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort is wonderful. From the time we arrived until we left we were treated liked royalty. I am writing this review to dispel the negative reviews. The RIU Palace was very clean. Every place you go, someone is cleaning. Our room was very clean and didn't have a mildew smell like many other caribbean hotel. I always take a... More 

Was this review helpful? Yes 2
Ohio
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW

After reading the reviews we were definitely keeping an open mind. We were warmly greeted when we arrived at the resort. A nice lady brought us a very refreshing drink. We arrived at noon and since our rooms were not ready we went down and had something to eat at Don Manual. The food was very delicious and a nice... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The resort was beautiful but after visiting I'm not sure we will ever visit Punta Cana again and we will definitely not go to another Riu. First off, it is supposed to be a family resort but I found many things that were inappropriate for kids: my children were told they couldn't throw a ball purchased at the resort but... More 

Was this review helpful? Yes 1
Charlotte, North Carolina, United States
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The resort property is gorgeous! The lobby, grounds, pool and beach all look like something out of a magazine. The restaurants need to be updated decor wise; they look like they are from the early 1990's. My sons and I stayed for eight days. Overall the service was good as long as you tipped. The front desk staff was always... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Let's see where do I begin! - Door was hard to open. - Room smelled of mildew BAD! - Bedding, floors, couch felt wet. - Nasty film on surface of pool water. - Garbage EVERYWHERE!!!! - Beach was so dirty. - POOP 💩 in the pool!!!!!!!!!!!!!!!!!! - Spa experience was TERRIBLE! (Huge waste of money. Think they tried to give... More 

Was this review helpful? Yes 1
australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We read the reviews beforehand and so arrived with some trepidation. The lobby and the check was opulent and efficient. We had to go back the following day because our room was opposite the night club and we are not night people. Eric was more than helpful and moved us to a room further away. The rooms are a little... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Musty smell(23)
  • Very nice(19)
  • Palm trees(17)
  • Steak house(16)
  • Specialty restaurant(14)
  • Very good(12)
  • Pool bar(12)
  • Room service(8)
  • Great time(8)
  • Air conditioning(6)
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Beach (11)
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Junior Suite (22)
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Junior Suite Superior (5)
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Pool (7)
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Round infinity pool (2)
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The Hotel (36)

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