We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Palace Punta Cana

4.0 of 5 Playa de Arena Gorda, Punta Cana, Dominican Republic
Hotel website
Hotel packages
Hotel deals
Special Offer
EARLY BIRD SPRING DEALS
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Riu Palace Punta Cana
Professional photos View all
Browse nearby
Hotel Riu Palace Punta Cana
Write a Review

3,111 reviews from our community

Traveler rating
    1,268
    946
    459
    251
    187
See reviews for
741
1,499
44
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (615)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3111)
  • Mar-May only
    (753)
  • Jun-Aug only
    (855)
  • Sep-Nov only
    (711)
  • Dec-Feb only
    (792)
All months
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed for 1 week at the Riu Palace. We have no complaints. The best part of the hotel was the service. Especially from Wilson, Jean, Rubiella and Sandy. These people that work at Riu Palace were excellent. They made sure you were having a good time. The rooms, pool, lobby etc are not in excellent condition but for what... More 

Was this review helpful? Yes
Hampton, New Hampshire
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We reserved one of the eight rooms with a private jacuzzi tubs. I would recommend it. The rooms were spacious and clean. We travelled with two other couples and really enjoyed ourselves. There were four different restaurants and a casino at the Riu next door. We also ventured to the dance club at the Riu two doors down.

Was this review helpful? Yes
Hertfordford
Contributor
15 reviews 15 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from this hotel and are stunned at some of the previous reviews posted. If you are about to travel here don't take any notice of the really negative comments because they are simply not true. Firstly the water. We were told during our transfer from the airport not to drink the water, not to even clean... More 

Was this review helpful? Yes 6
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This was our first time to the DR. Usually we take a girlfriend trip to Mexico this time of year. I am pleased to say we will be returning to the DR from now on. Our stay at the Riu Palace Macao was outstanding! We wanted for nothing, it was beautiful, and our stay was perfect. We appreciated the adults... More 

Was this review helpful? Yes
Larimore, North Dakota
1 review
3 of 5 stars Reviewed 3 days ago NEW

Just got back and to say the least, wouldn't go back! First and foremost...watch out for staff that have keys to your room (apparently many!!), They come in your room at any time, knock then open the door without waiting for an answer!! Our friends got to the Riu two days before us and phoned to tell us within 18... More 

Was this review helpful? Yes 5
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I decided to give Punta Cana one more try as this trip was our fifth to the island. We arrived in the early evening and were greeted in the lobby with a tropical beverage. We arrived and were pleasantly greeted at the reception desk. (This was the first time I have never had to wait in a... More 

Was this review helpful? Yes 4
New Hampshire
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is long on upfront glitz but the reality is that this place is tired. The sofa in our room was stained, the gym equipment was broken and ripped, pool tiles were broken and the pool umbrellas were broken - and yes I have photos of all of the above. The food was ok - albeit repetitious. Don't bother... More 

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great Resort of typical high Riu Standard. The Restaurants espcially the Buffet is one of the best my wife & I ever had. The customer service is wonderful. All inclusive above & beyond. Several bars including a swim Up bar in the Grand swimming pool. Local fruits are served on the beach & pool area also. A little pricy when... More 

Was this review helpful? Yes 3
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

After a 30 minute ride to the hotel, it was very pleasing to see the venue as palacial with its bright domes in the bright sky. The lobby was grand but dimly lit. The registration was pleasant as your were offered a glass of fruit juice in a champagne glass. I was a bit surprised at the regular room key... More 

Was this review helpful? Yes 6
West Chester, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

When you enter the hotel it has a grand entrance. The first room was in a great location but with two double beds put together to make a king size bed was not acceptable. The phone did not work nor the aircondition. So, they switched us to room 1156, this smelly Musty room had seen its day! How disappointing the... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Riu Palace Punta Cana? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Musty smell(29)
  • Steak house(21)
  • Palm trees(19)
  • Very nice(19)
  • Specialty restaurant(18)
  • Very good(15)
  • Pool bar(12)
  • Room service(11)
  • Great time(10)
  • Pool area(8)

Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Reservation Options:
TripAdvisor is proud to partner with Expedia, Caribbean Online Mgt Corp., Travelocity, BookIt.com, Despegar.com, Hotels.com, getaroom.com, TripOnline SA and Tingo so you can book your Hotel Riu Palace Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana
Hotel Style:
#38 Spa Hotel in Punta Cana
#42 Luxury Hotel in Punta Cana
#43 Romantic Hotel in Punta Cana
#44 Top resorts Hotel in Punta Cana
#45 Family Hotel in Punta Cana
#48 On the Beach Hotel in Punta Cana

3,151 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2992)
Viewed
Pool/beach area (773)
Viewed
View from room (130)
Viewed
Room/suite (289)
Viewed
Hotel & grounds (770)
Viewed
Dining (168)
Viewed
Family/play areas (33)
Viewed
Bathroom (40)
Viewed
Business center/function rooms (10)
Viewed
1:56
Videos (2)
Viewed
Other (777)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (141)
Viewed
Amenities (35)
Viewed
Beach (11)
Viewed
Junior Suite (22)
Viewed
Junior Suite Superior (5)
Viewed
Pool (7)
Viewed
Restaurants and Bars (23)
Viewed
Round infinity pool (2)
Viewed
The Hotel (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Price Your Stay